Online E-Commerce Travel and Hotel Sector in the Middle East 2014

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Middle East Travel and Hotel Sector Report with a focus on e-commerce and online purchasing behavior in MENA. Includes global and middle east passenger volumes, revenue volumes, global market share, low cost carriers vs traditional carriers volumes, global and middle east hotel occupancy, RevPAR and total revenue, middle east credit card acceptance ratio, % of online airline and hotel bookings, middle east internet users, middle east cards per capita, middle east % of online shoppers, and airline mobile trends.

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Published in: Travel, Business

Online E-Commerce Travel and Hotel Sector in the Middle East 2014

  1. 1. TRAVEL & HOTEL SECTOR IN DEPTH
  2. 2. ONLINE PURCHASING BEHAVIOR IN THE ARAB WORLD
  3. 3. AIRLINE GLOBAL NUMBERS
  4. 4. 3.2 BILLION PASSENGERS IN 2013
  5. 5. 4.4 TRILLION REVENUES
  6. 6. AIRLINE NUMBERS IN THE ARAB WORLD
  7. 7. INCREASE FROM 2% TO 11% OF THE OVERALL TRAVEL MARKET 3.2 BILLION PASSENGERS IN 2013IN 2002
  8. 8. GULF BASED AIRLINES GREW SIX FOLDS IN THE LAST 10 YEARS
  9. 9. GROWTH OF AIRLINE COMPANIES 15%5% GCCGLOBAL
  10. 10. 352 MILLION TRAVELING WITH AIRLINES IN ARAB WORLD
  11. 11. 484 BILLION REVENUES
  12. 12. Overall online travel ticketing market in the Arab World in 2014: $50 Billion
  13. 13. ONLINE OFFLINE ONLINE OFFLINE Less than 50% come from online purchases BOOKING VOLUMES LCC AIRLINES: BOOKING VOLUMES TRADITIONAL AIRLINES: Less than 10% come from online purchases
  14. 14. 161,920,000 GLOBAL PASSENGERS BOOKED THROUGH AIRLINES IN THE ARAB WORLD
  15. 15. HOTELS GLOBAL NUMBERS 156,000 14.5M ROOMS 64.4% OCCUPANCY REV PER ROOM $117 TOTAL REV $593 BILLION IN 2013
  16. 16. HOTELS NUMBERS IN THE ARAB WORLD 1,514 201,000 ROOMS 76.1% OCCUPANCY REV PER ROOM $167 (HIGHEST REV AFTER CARRABIN) TOTAL REV $593 BILLION IN 2013
  17. 17. BEHAVIOR & TRANSACTION VOLUME IN THE ONLINE THE ARAB WORLD
  18. 18. 74 % 74.8 % 55% 24% 18% TRAVEL & HOTEL ARAB POPULATION BANKED VS. 50% OF WORLD AVERAGE ACCEPTANCE RATIO AIRLINE HOTELS BEHAVIOR&TRANSACTION VOLUMEINTHEARABWORLD
  19. 19. %ONLINEAIRLINE BOOKING/COUNTRY 18% 60% 34% 23% 12% QATAR EGYPT UAE KUWAIT SAUDI ARABIA
  20. 20. %ONLINEHOTEL BOOKING/COUNTRY 6% 9% 5% 12% 9% QATAR EGYPT UAE KUWAIT SAUDI ARABIA
  21. 21. INTERNETUSERS COUNTRY 1.2 MILLION 5.6 MILLION 2 MILLION 12 MILLION 38 MILLION QATAR EGYPT UAE KUWAIT SAUDI ARABIA
  22. 22. 45% 89% 97% 46% 9% QATAR EGYPT UAE KUWAIT SAUDI ARABIA CARDSPERCAPITA/COUNTRY BASEDONTHETOP50ISSUERS
  23. 23. 33% 46% 35% 25% 8% QATAR EGYPT UAE KUWAIT SAUDI ARABIA %OFONLINESHOPPERS
  24. 24. MOBILE TRENDS
  25. 25. OF AIRLINES SAY THE FUTURE OF PAYMENTS IS MOBILE71%
  26. 26. OF THE ME POPULATION USE SMARTPHONES OF SMARTPHONE USERS HAVE MADE A PURCHASE USING MOBILE PHONES 47% 71%
  27. 27. OF AIRLINES HAVE MOBILE CHECK-IN HAVE MOBILE FLIGHT BOOKINGS 67% 49% LET PASSENGERS RESERVE SEATS WITH MOBILE 28%
  28. 28. OFFERMOBILEPURCHASES ONIN-FLIGHTDUTYFREE HAVEMOBILE FLIGHTBOOKINGS LETPASSENGERSRESERVE SEATSWITHMOBILE 5% 2% 17%
  29. 29. In the next two years, number of airlines offering on-board mobile payments will increase from 5% to 36%
  30. 30. Airlines are moving away from kiosks to mobile. 29% investing in mobile payments, 17% investing in kiosks.
  31. 31. 70% of airlines cite the cost of maintaining kiosks as major challenges.
  32. 32. 29% of airlines plan to enable sales via social media in the next 12 months.

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