Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions                                                   ...
A WORK SHOP ONPawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions                                     ...
Agenda of the workshop   Starting of work shop P1&P2                         Resume writing (P3)   Introductions (P3)  ...
Introductions: LearnersGroup   Miss. Runi kumari                                  Mr. Omkarnath tiwari   Miss. Khusbhoo...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Skyline a right for job seekers  Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                               ...
INTRODUCTION   Are you a job seeker?   Is job necessary for you?   Would you think you have a good personality?   Are ...
Now you are at right place                                                        Come                                    ...
Changing scenario: A raised bar   The bar has been raised by the industry.   For decades the main focus of the industry ...
Cont---------------   Now the industry required very different skills.   With the disappearance of a protected    econom...
RememberPersonality and soft skills  are the indispensible   wheels that help the monolith of the modern         industry ...
The right personality for the job   At all levels of the organizations, is people with    the right personality.   That ...
The right personality for the job   A personality that has the backbone of    courage and clarity of thinking, and one th...
Reflect your personality   The criticality of personality and soft skills in    career growth starts at the very outset w...
These are you: you can if youwill Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                              ...
Resume   A person’s resume provides the employer the    first glimpse of a candidate personality.   A candidate brings o...
Group discussion   The Group discussion is the integral part of    selection process.   A group settings, coupled with a...
Job interview   Job interview are the possibly the most    important opportunity to exhibits one’s    personality traits ...
Soft skills for the first job or in earlystage of career advancement   The key soft skills required are—   COM skills  ...
Personality traits and soft skills forthe future career advancement   The skills required are ----   Leadership   Depth...
Know your personality A positive move Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                          ...
Personality developmentPoor Personality                                 Good Personality   Pawan Kumar Tripathi Asst. Prof...
Personality― I know that I had come face to face with some       one whose mere personality was so  fascinating that, if I...
Personality   Personality is concerned with the    psychological pattern of an individual---   Thoughts   Emotions   A...
Moulding your personality   In fact the totality of character , attributes and    traits of a person are responsible for ...
Personality : intro---   The term personality comes from Latin word    persona which means mask.      In layman language ...
 Reputations is what people think you are Personality is what you seems to be Character is what you really are    Pawan...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Personality attributes and theircharacteristicsIndividual personality                                                   ch...
Temperaments   Happy   Sadness   Gloomy   Cheerful   Jovial   Anger   loneliness     Pawan Kumar Tripathi Asst. Pro...
Temperaments   Personality temperament have its origin in 400    BC   Great physician Hippocrates categorized the    per...
   The four main humors are – yellow bile, black    bile, blood and phlegm   Any one fluid out of all four is in dominan...
   Yellow bile –     The  domination of yellow bile in a person gives      rise to irritable behavior.     The person i...
   Black Bile-     Dominant state of this fluid arise symptoms of      depression in the person     These kind of perso...
   Blood-        The dominant state of this fluid makes the person        cheerful and jovial     The   persons with do...
   Phlegm-     The dominant state of this fluid in a person gives     rise to calmness and inactiveness     Such      p...
Ancient Greek Humors      Calm                                           IrritableOptimistic                              ...
According to this categorizationstemperaments can be categorizedas-   Sanguine temperaments                             ...
Attributes and temperamentsAttributes                             Temperaments   Sanguine                               ...
Personality pattern   According to a theory expostulated by Carl    Jung (1875-1961) a contemporary of Freud, all    pers...
Are you believe?   Personality is god gifted (by borne)   Personality can be mould, shaped and refined.     Pawan Kumar ...
   Personality, unlike what many people believe,    is not in born and static.   It can be consciously developed and cha...
   Personality is our ornaments identity, as    perceived by others.   A particular personality can be groomed     Pawan...
Freudian analysis of personality   Id   Ego   superego    Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of   ...
Freud’sThree-Part Personality Structure          Id                                    Ego                                ...
The Id   Is the original personality, the only part present at birth    and the part out of which the other two parts of ...
The Id..   Id Operates on a pleasure principle; that is, it demands    immediate gratification for these drives without t...
The Ego   Starts developing during the first    year or so of life to find realistic and    socially-acceptable outlets f...
The Superego   Represents one’s conscience and    idealized standards of behavior in their    culture       Operates on ...
Dynamic or structural Model   According to Freud structural model refers to    those means by which the mental conflicts ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Defense MechanismsRepression        Unknowingly placing an                 Not remembering a                  unpleasant m...
Defense MechanismsSublimation          Replacing socially                Channeling aggressive                     unaccep...
Unhealthy Personalities                                          Develop not only when                                    ...
Swami Vivekananda concept ofPersonality development   According to the    vedantic concept    advocated by Swami    Vivek...
Vedanta 5 traits   Physical self   Energy self   Intellectual self   Mental self   Blissful self     Pawan Kumar Trip...
Inter-personal skills  Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                        i...
interpersonal skills   An interpersonal relationship is an association    between two or more people that may range from ...
Types of relationships   A relationship is normally viewed as a connection between    individuals, such as a romantic or ...
Factors affecting interpersonal relationship                                 Self concept                                (...
Developing IPRKey actions-   Forming first impressions.   Developing Mutual expectations.   Honoring psychological cont...
Understanding interpersonalrelations   Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                         ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions                                                   ...
Johari window   The Johari window is a technique created    by Joseph Luft and Harry Ingham in 1955 in    the United Stat...
Conti-----   Open: Adjectives that are selected by both the    participant and his or her peers are placed into    the Op...
   Blind Spot: Adjectives that are not selected by    subjects but only by their peers are placed into    the Blind Spot ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Increasing awareness (with time passes)    Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                     ...
TA offers a model of personality and the dynamics of   self and its relationship to others that makes possible a          ...
TA cont--   Transactional Analysis is a theory developed by Dr. Eric    Berne in the 1950s. Originally trained in psychoa...
Different ego states under TA     At any given time, a person experiences and manifests their    personality through a mix...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Parent ("exteropsyche") a state in which people behave, feel, and think in   response to an unconscious mimicking of how t...
Adult ("neopsyche")a state of the ego which is most like a computer processing information and making predictions absent o...
Child ("archaeopsyche")a state in which people behave, feel and think similarly to  how they did in childhood. For example...
Transactions and Strokes   Transactions are the flow of communication, and more    specifically the unspoken psychologica...
Conti--   People often create pressure in (or experience    pressure from) others to communicate in a way that    matches...
Kinds of transactionsThere are basically three kinds of transactions:   Reciprocal/Complementary (the simplest)   Crosse...
1.Reciprocal or Complementarytransactions    A simple, reciprocal transaction occurs when both partners     are addressin...
P2 P Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                       institutions Gr. Noida
A: "Have you been able to write the report?" (Adult to Adult)B: "Yes - Im about to email it to you." (Adult to Adult)    P...
A: "Would you like to skip this meeting and go watch a film with me instead?" (Child toChild)B: "Id love to - I dont want ...
A: "You should have your room tidy by now!" (Parent to Child)B: "Will you stop hassling me? Ill do it eventually!" (Child ...
2.Crossed /Non complimentarytransactions   Communication failures are typically caused by a    crossed transaction where ...
A: "Have you been able to write that report?" (Adult toAdult)B: "Will you stop hassling me? Ill do it eventually!"(Child t...
3.Ulterior transactions   Another class of transaction is the ulterior    transactions, where the explicit social    conv...
UT   A: "I need you to stay late at the office with me." (Adult words), body    language indicates sexual intent (flirtat...
Life positions   In TA theory "Life Position" refers to the general feeling    about life (specifically, the unconscious ...
LP Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                       institutions Gr. Noida
LP Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                       institutions Gr. Noida
Improved -LP   However, lately, an Australian TA analyst has claimed that in    order to better represent the Life Positi...
Transactional analysis and conflictresolutionLife position               Conflict                           Probable      ...
Conflict Management Styles                          Passive         I’m                                 Assertive         ...
   Developing positive thinking.   Interpersonal effectiveness.   Motivation.   Organization development.   Healing I...
How to enhance interpersonalskills   Resolving conflict   A smiling face   Appreciative attitude   Assertive nature  ...
For sharing good time with us  Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                 ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Pawan Kumar Tripathi Asst.Professor (HR) skyline Group of     institutions Gr. Noida
Ratan Naval Tata, (Gujarati:                    ) Born 28December 1937), is an Indian businessman who becamechairman (1991...
The Tata Group was founded as a private trading firm in 1868                 by entrepreneur and philanthropist Jamsetji N...
TATA Consumer Products      Pawan Kumar Tripathi Asst. Professor (HR)        skyline Group of institutions Gr. Noida
TATA Chemical Products      Pawan Kumar Tripathi Asst. Professor (HR)        skyline Group of institutions Gr. Noida
TATA Telecom                    Founded- 1996                    Revenue- 3191 Cr.Telecommunications service provider base...
TATA Information TechnologyTATA Detroit                  TATA Pixel         TATA Nano                 Pawan Kumar Tripathi...
Pawan Kumar Tripathi Asst. Professor (HR)  skyline Group of institutions Gr. Noida
PresentsAn introductionsPawan Kumar Tripathi Asst. Professor (HR)  skyline Group of institutions Gr. Noida
NAME-Dhirajlal Hirachand        Ambani         Dhirubhai AmbaniBorn         28December 1932             Chorwad, Gujarat, ...
 The Reliance Group, founded by Dhirubhai H.      Ambani (1932-2002), is Indias largest      private sector enterprise, w...
It is the control area of gas and power industry at Visakhapatnam. Which is being control byreliance co. it is one of the ...
BusinessExploration & ProductionGrowth through Energy Security for India India imports about two-thirds of its crude oil r...
Petroleum Refining and MarketingGrowth through Energy Products Petroleum Refining andretailing is the second link in RILs ...
PetrochemicalsTextilesGrowth through Consumer Products Reliances ManufacturingDivision at Naroda, Ahmedabad is one of the ...
Reliance retail•Type – super market       Industry -retail    Foundation – 30 oct 2006  Head quarter –Mumbai ,India    Key...
ControversyRecently their stores in Jharkhand faced the ire of mobs of localvegetable vendors.They vandalized and attack...
Pawan Kumar Tripathi Asst. Professor (HR)  skyline Group of institutions Gr. Noida
Soft skillsSoft skills are your ornaments which helps you to make first impression.  Pawan Kumar Tripathi Asst. Professor ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Classifications of soft skillspersonal traits                                    Interpersonal traits   Time management  ...
Time management   Remember you have same    time as-   To Dr. Kalam   To Anil Ambani   To JRD Tata   To Your father ...
See this is you are  Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                        ins...
Time Is continuously running Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                   ...
Time management   Scope   Estimations   Priorities   Scheduling   Contingency planning   Organized workplace    Pawa...
Attitude   Positive or negative   Optimistic or pessimistic   Flexible or stubborn   Motivated or demotivated   Deep ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
INSIGHT INTO THE SELF                                  &                      POSITIVITY FOR            SELF TRANSFORMATIO...
What is Consciousness       ?Mind      Intellect         Pawan Kumar Tripathi Asst.       Professor (HR) skyline Group of ...
Who am I ?1. I have a soul in me.2. I have a soul in my body.3. I am a soul in my body.   Which is the correct statement ?...
Introduction of SelfHuman +Being     = Human BeingBody + Soul      = Human Being        (Consciousness)            Pawan K...
Relationship between    Soul & Body  SOUL                                         BODYDriver                              ...
The Inner & Outer Self THE SOUL                                    THE BODYNon physical                                P...
The Inner Self            thinks, feels, experiences,                STATE OF              imagines, forms ideas          ...
Proof for the Existence of Soula) Recollection of Past Birth.b) Out of Body Experience.c) Hypnotic Regression/Progression....
It is the Greatest but least understoodenergy resource of the Universe.When we understand and harness thisenergy, then we ...
THOUGHTS    Words         Actions               Feelings            Personality / HabitsPhysical Body Relationships Atmosp...
EXTERNAL INFLUENCES      ON THE MIND    Past    Sanskars                            SituationsPast           THOUGHTS     ...
The Thought Process                                                  Responsibilities1) Necessary Thoughts                ...
EitherREJECT                                                 Thoughts                                                 Emot...
Qualities of a Soul                  TruthKnowledge                                      PurityPeace                      ...
Main Points about Qualities  INNATE                                      ACQUIRED Permanent                               ...
Abode of SoulsParamdham, Shantidham, Muktidham,    Incorporeal World, Brahmlok                                            ...
PRACTICE      •I AM A POINT OF LIGHT        Not the body or this role.       •I DETACH AND OBSERVE          My body and th...
Importance of values    PEOPLE LIVE AS LONG ASVALUES REMAIN. IF THEIR VALUES GO THEN THEY WILL ALSO GO.             Pawan ...
VALUES They are the foundation of   learning They are the beauty of a person They are the treasure of life They nurtur...
SPIRITUALITY It is the awareness of   one’s true self. It is the awareness of   the Supreme Being. It is the awareness ...
Responsibility• Responsibility is what you think that is  associated with you not what is delegated to  you.• You are as m...
Ethics integrity value and trust            Pawan Kumar Tripathi Asst.          Professor (HR) skyline Group of
Self confidence and courage          Pawan Kumar Tripathi Asst.        Professor (HR) skyline Group of
Consistency   Repeating the same traits at the same    situations at different times.     Pawan Kumar Tripathi Asst. Prof...
Predictability   Guessing the result of future outcome of event    in most closed possible outcome.     Pawan Kumar Tripa...
Interpersonal traits   Team work   Com skills   Networking   Empathy   Effective listening   Problem solving   Spee...
Team work   Team always produce synergic effect----   Human is always consisted with synergy not with    energy   Syner...
Com skills   Speaking bla-bla-bla is not all about ur com    skill.     Pawan Kumar Tripathi Asst. Professor (HR) skyline...
Networking Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                       institutions G...
Empathy   Thinking by putting yourself in place of others.     Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of...
Understanding solving Problem   Tricks are as- knowing about   What   Who   Where   When   Why   How     Pawan Kuma...
Speed reading   Reading fast with accuracy and with    understanding.     Pawan Kumar Tripathi Asst. Professor (HR) skyli...
leadership   Your previous and interpersonal traits-   Leadership functions= f (leader* follower    *situations)   If r...
Communications skills   Com skill is the one most important skill in    today scenario.   The main intent is to convey y...
    It comprises the followings—1.     Speaking skills2.     Listening skills3.     Non- verbal communications or body la...
Two way process   To convey message   To receive message    Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of  ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
Process of communications Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      ...
NON- VERBALCOMMUNICATION   Interpreting the nonverbal part of the    message   Nonverbal communication consists of that ...
Four types of nonverbalmessages   1. Personal (to the individual)   2. Common to a group of people or culture   3. Uni...
Personal Nonverbalcommunication   Personal Nonverbal communication    involves kinds of nonverbal behaviour that are    u...
Cultural nonverbalcommunication,   Cultural nonverbal communication, by    contrast, is characteristics of, or common to...
Universal nonverbalcommunication   Universal nonverbal communication is    behaviour that is common to humankind. It    ...
Unrelated nonverbalcommunication   Unrelated nonverbal communication, such    as a sneeze, is unrelated to the verbal    ...
Analysing NonverbalCommunication   • People communicate nonverbally with body    movement and with personal relationship ...
Seven different aspects   • Theoretical writings and research classify    nonverbal communication into seven main    area...
Body Movement   • Body movement, or kinesics behaviour, includes    movement of the hands, head, feet and legs,    postur...
Physical Characteristics   • Physical characteristics such as body shape,    general attractiveness, body and breathe odo...
Paralanguage (VocalQualities)   • Paralanguage is that part of language    associated with but not involving the word sys...
Vocalizations   • Vocalizations also give clue to the total    message. Three of these are shown in table.    The tones o...
Type                                               ExamplesVocal characterizers                            laughing,     c...
Speaking skills   Pt. Jawahar lal nehru’s saying—―English is india’s window to the modern world is  providing on the spot...
How to become a good speaker Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                   ...
Tips for uttering1.   Practice speaking English.2.   Don’t allow initials difficulty3.   Don’t give up- practice-practice-...
Tips while speaking   Look into the eyes of audience   Stand at a appropriate personal distance   Speak clearly and mod...
Pronunciation etiquette   Have eye contact so that audience listen you   Try t make your sound pleasant and soft   Don’...
LISTENING – A PROACTIVESKILL   In oral communication situations, listening    plays an important role.    Listening is d...
LISTENING –-------    If a person inclines towards the speaker, it means    that the speaker is not clear either in the m...
Benefits of good listening   Listening in communication has several    beneficial results.   Good listening leads to get...
Difference betweenhearing and listening   • Hearing is a physical process. The ear receive    stimuli or sensations and t...
What is exactly listening?   • Listening is an active process of receiving aural    stimulus. Listening is an active rath...
Purpose of listening   Purpose of listening serves a number of important    purposes. It enables the listener to check on...
In attending listening   In attending listening you focus on speaker    by giving them your physical attention you use   ...
Encouraging listening   Encouraging listening It invites speaker to say    more without pressuring them to disclose their...
Reflecting listening   Reflecting listening Restate the speakers    feeling and contents it shows the other person    you...
Active Listening   An active listener has empathy with the    speaker that shows that you understand the    issue from ot...
Faults in listening   Remember that every sound or voice that we    receive cannot be termed as listening.   There are c...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
listening pit falls:   An average person remembers only half of    what is said during a 10-minute conversation    and fo...
Prejudice   All of us have personal opinions, attitudes, or    beliefs about certain things. When we listen to    a speak...
Distraction   Not only the verbal messages but also the    nonverbal cues of the speaker affect our    listening. Actuall...
Semantic barrier   Meaning of words also create problem in    listening, as meaning of words vary from    person to perso...
Preshrinking   The average thinking capacity of a person is    up to 800 words per minute while the average    speaker ut...
Conti-----------   • Borden or lack of interest   • Listener’s dislike of speaker   • Desire to change rather then acce...
Effective Listening: Tips   1. It is always to listen quietly and    acknowledge that the speaker is saying either    by ...
Tips   4. Discussions must be limited by time, and    discussions must be separate from discussions of    company plans. ...
For sharing good time with me  Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                 ...
Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                                      institutions Gr. Noida
                       MARUTI SUZUKI    Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of                       ...
Pawan Kumar Tripathi Asst. Professor (HR)  skyline Group of institutions Gr. Noida                                        ...
MARUTI SWIFTPawan Kumar Tripathi Asst. Professor (HR)  skyline Group of institutions Gr. Noida
public    t  TYPE                                BSE: 532500 Treaded as                           NSE: MARUTI             ...
Revenue -37,522crore• Net Income -2,288 croreEmployees -6903 (2011)  Parent –Suzuki motor corporation              Pawan K...
MARUTI UDYOG LIMITED established inFebruary 1981, though the actualproduction commenced in 1983 with theMaruti 800, based ...
Conti………It was the first company in India to mass-produce and sell more than a million cars. It islargely credited for hav...
Maruti Suzuki in India and Nepals leading automobile manufacturerand the market leader in the car segment, both in terms o...
Maruti Suzuki India Limited (Hindi:(NSE: MARUTI, BSE: 532500), commonly referred to asMaruti, is a subsidiary company of J...
• — Jagdish Khattar, Managing  director of Maruti Udyog Limited in a  press conference announcing the  launch of Maruti Fi...
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
A work shop on soft skils & job readiness
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A work shop on soft skils & job readiness

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The workshop is designed and delivered to all MBA students in order to make them campus ready on 29/09/12 the presentations is made by the LEARNER GROUP of Depatment of management studies. skyline group of institutions Greater noida

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A work shop on soft skils & job readiness

  1. 1. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida Learner Groups presents A WORK SHOP ON SOFT SKILLS & JOB READINESS Supervised ByMr. Pawan Kumar Tripathi (Faculty of HR) &MR. Sarvendu Tiwari (Faculty of finance) Department of management studies Skyline Group of institutions, Greater noida
  2. 2. A WORK SHOP ONPawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida SOFT SKILL & JOB READINESS Presented By- Learners group
  3. 3. Agenda of the workshop Starting of work shop P1&P2  Resume writing (P3) Introductions (P3)  Group Discussion Skyline a right for job seekers (video  Videos of Group Discussion (asses clip of job fair) your fault) Introduction about the personality  Body language Temperament  Interview Swami Vivekananda concept of  Videos of interview (asses your fault) personality development (P4)  Strategy for cracking the interview Inter-personal skills (P3)  Wanted to become smart (P12) Johari window  Seven good thoughts (P13) Questions answer session  Essentials of a professionals (P14) Tata company (P5)  Identity of a professionals (P3 ) Reliance group (P6 & P7)  Motivational PPT Soft skills (P3)  Questions answer session ( Maruti Suzuki (P8) PRESENTATER 1 TO 16 ALL) Dabur (P9) (P10) (P11)  Valedictory session. (P1 & P2 ) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  4. 4. Introductions: LearnersGroup Miss. Runi kumari  Mr. Omkarnath tiwari Miss. Khusbhoo  Miss. Devender kaur Mr. Satyesh C. Gupta  Mr. Manish mishra Mr. Shishir mishra  Mr. Anand singh Mr. Ram dular  Mr. Shavej ali Mr. Binay kumar  Miss. Arti shah Miss. Noopur  Mr. Jivanlal patel Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  5. 5. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  6. 6. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  7. 7. Skyline a right for job seekers Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  8. 8. INTRODUCTION Are you a job seeker? Is job necessary for you? Would you think you have a good personality? Are you good communicator? Are you ready for the job now ? Are you ready to sell yourself ? Have you asses your value ? Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  9. 9. Now you are at right place Come let us know some thing Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  10. 10. Changing scenario: A raised bar The bar has been raised by the industry. For decades the main focus of the industry was on hard skills. Hard skills means skills to perform only the job functions The era of LPG changed the realm of industry. The industry ambience is undergoing a rapid transformation. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  11. 11. Cont--------------- Now the industry required very different skills. With the disappearance of a protected economy, successfully competing with the world’s best, not only the local group, is a vital to the success of the companies and individuals. This calls soft skills and personalities that go beyond depth knowledge and qualifications. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  12. 12. RememberPersonality and soft skills are the indispensible wheels that help the monolith of the modern industry Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  13. 13. The right personality for the job At all levels of the organizations, is people with the right personality. That suits the requirements of the job. There is not a fix personality that is right for all roles and circumstances. Some positions and situations calls for aggressive and bold leadership from the front. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  14. 14. The right personality for the job A personality that has the backbone of courage and clarity of thinking, and one that exhibits strong and soft skills in verbal or written com skills will be immensely successful in such a scenario. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  15. 15. Reflect your personality The criticality of personality and soft skills in career growth starts at the very outset when— Writing the resume Going through the Hiring process such as— Group discussion Job interview Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  16. 16. These are you: you can if youwill Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  17. 17. Resume A person’s resume provides the employer the first glimpse of a candidate personality. A candidate brings out his /her attributes while writing the curriculum-vitae. Looking the resume the employer creates a first impression of the personality of the candidate, even before the interview. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  18. 18. Group discussion The Group discussion is the integral part of selection process. A group settings, coupled with a carefully chosen topic, brings out the real personality and multiple soft skills of participants. GD also bring out the sharp contrast between different personalities– a good listeners, poor listeners, good and poor communicators, introverts and extroverts and so on. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  19. 19. Job interview Job interview are the possibly the most important opportunity to exhibits one’s personality traits and soft skills. Form the moment you entered into the room your personality is started to observe by employer. Your selections depends upon the hard skills and more on soft skills exhibited. The examples chosen by candidates reflect their Kumar Tripathi Asst. Professor (HR) skyline Group of Pawan strength and weakness. institutions Gr. Noida
  20. 20. Soft skills for the first job or in earlystage of career advancement The key soft skills required are— COM skills Teaming and interpersonal skills Learning Positive attitude Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  21. 21. Personality traits and soft skills forthe future career advancement The skills required are ---- Leadership Depth knowledge domain- hard skills Balanced and consistent COM skills Coaching through story telling. Logical & rational thinking Decision making Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  22. 22. Know your personality A positive move Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  23. 23. Personality developmentPoor Personality Good Personality Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  24. 24. Personality― I know that I had come face to face with some one whose mere personality was so fascinating that, if I allowed it to do so, it would absorb my whole nature, my whole soul, my very art itself‖ -- Oscar wilde Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  25. 25. Personality Personality is concerned with the psychological pattern of an individual--- Thoughts Emotions And feelings Which are unique to a person Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  26. 26. Moulding your personality In fact the totality of character , attributes and traits of a person are responsible for molding his/her personality. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  27. 27. Personality : intro--- The term personality comes from Latin word persona which means mask. In layman language personality is a set of qualities that makes a person different from others. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  28. 28.  Reputations is what people think you are Personality is what you seems to be Character is what you really are Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  29. 29. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  30. 30. Personality attributes and theircharacteristicsIndividual personality characteristicsattributes Maturity  Wisdom, sagacity, depth Achievement- oriented  Performance and goal oriented Intellectual  Sharp, intelligent Emotional  Excessive feelings Energetic  Active, Agile Physical attribute  Healthy, robust, strong Material attributes  Spendthrift, possessive Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  31. 31. Temperaments Happy Sadness Gloomy Cheerful Jovial Anger loneliness Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  32. 32. Temperaments Personality temperament have its origin in 400 BC Great physician Hippocrates categorized the personality patterns into four types depending on the bodily fluid or humors. According to Hippocrates four main humors or bodily fluid are found in human body Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  33. 33.  The four main humors are – yellow bile, black bile, blood and phlegm Any one fluid out of all four is in dominant state The nature and temperament of the person depends upon the domination of that fluid Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  34. 34.  Yellow bile –  The domination of yellow bile in a person gives rise to irritable behavior.  The person is found more often restless and hot- blooded  These kind of persons are termed as ―choleric‖ Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  35. 35.  Black Bile-  Dominant state of this fluid arise symptoms of depression in the person  These kind of persons are known as ―melancholic‖ Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  36. 36.  Blood-  The dominant state of this fluid makes the person cheerful and jovial  The persons with dominant blood fluid is known as ―Sanguine‖ Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  37. 37.  Phlegm-  The dominant state of this fluid in a person gives rise to calmness and inactiveness  Such persons are less emotional  Suchpattern of personality is called ―Inactive or phlegmatic‖ Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  38. 38. Ancient Greek Humors Calm IrritableOptimistic Depressed Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  39. 39. According to this categorizationstemperaments can be categorizedas- Sanguine temperaments  Caused by excess of blood Melancholic temperaments  Caused by excess of spleen Phlegmatic temperaments  Caused by excess of phlegm Choleric temperaments  Caused by excess of Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of bile institutions Gr. Noida
  40. 40. Attributes and temperamentsAttributes Temperaments Sanguine  Optimistic, confidents, temperaments hopeful , cheerful  Sad, miserable, Melancholic gloomy temperaments  Placid, indifferent, apathetic Phlegmatic temperaments  Angry, irritable, hot tempered Choleric temperaments skyline Group of Pawan Kumar Tripathi Asst. Professor (HR) institutions Gr. Noida
  41. 41. Personality pattern According to a theory expostulated by Carl Jung (1875-1961) a contemporary of Freud, all personal characteristics are by-product of two fundamental attitudes types— Introversion Extroversion Besides these several temperaments also plays a vital role in determining personality Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  42. 42. Are you believe? Personality is god gifted (by borne) Personality can be mould, shaped and refined. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  43. 43.  Personality, unlike what many people believe, is not in born and static. It can be consciously developed and changed. With conscious effort , one can project the desired personality. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  44. 44.  Personality is our ornaments identity, as perceived by others. A particular personality can be groomed Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  45. 45. Freudian analysis of personality Id Ego superego Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  46. 46. Freud’sThree-Part Personality Structure Id Ego Superego Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  47. 47. The Id Is the original personality, the only part present at birth and the part out of which the other two parts of our personality emerge  Resides in the unconscious mind  Includes our biological instinctual drives, the primitive parts of our personality located in our unconscious  The nervous system, as id, translates the organisms needs into motivational forces called, in German, Triebe, which has been translated as instincts or drives. Freud also called them wishes.  Life instincts for survival, reproduction, Pawan Kumar Tripathi Asst. and pleasure Professor (HR) skyline Group of institutions Gr. Noida  Death instincts, destructive and
  48. 48. The Id.. Id Operates on a pleasure principle; that is, it demands immediate gratification for these drives without the concern for the consequences of this gratification For tension reduction aroused out of the mental conflict, Id uses two mechanism:  Reflex action- In this mechanism ID reduces tension by responding to the source of tension. E.g. coughing, sneezing, blinking of eyes  Primary Process- In this process the person imagines the situation or the thing from which he has been deprived to reduce the tension Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  49. 49. The Ego Starts developing during the first year or so of life to find realistic and socially-acceptable outlets for the id’s needs  Operates on the reality principle, finding gratification for instinctual drives within the constraints of reality (the norms and laws of society)  Part of the ego is unconscious (tied to the id) and part of the ego is conscious and preconscious (tied to the external world)  Serves as the executive (HR) skyline Groupthe Pawan Kumar Tripathi Asst. Professor manager of of personality institutions Gr. Noida
  50. 50. The Superego Represents one’s conscience and idealized standards of behavior in their culture  Operates on a morality principle, threatening to overwhelm us with guilt and shame  The demands of the superego and the id will come into conflict and the ego will have to resolve this turmoil within the constraints of reality  To prevent being overcome with anxiety because of trying to satisfy the id and superego demands, the ego uses what Freud called defense mechanisms, processes that distort Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of reality and protect us from anxiety Noida institutions Gr.
  51. 51. Dynamic or structural Model According to Freud structural model refers to those means by which the mental conflicts aroused out of instincts are resolved By instincts Freud referred to An inborn pattern of behavior that is characteristic of a species and is often a response to specific environmental stimuli Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  52. 52. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  53. 53. Defense MechanismsRepression Unknowingly placing an Not remembering a unpleasant memory or traumatic incident in thought in the unconscious which you witnessed a so that we are not anxious crime about them; the primary defense mechanismRegression Reverting back to Throwing temper tantrums immature behavior from an as an adult when you earlier stage of don’t get your way developmentDisplacement Redirecting unacceptable Taking your anger toward feelings from the original your boss out on your source to a safer substitute spouse or children by target yelling at them and not Pawan Kumar Tripathi Asst. Professor (HR) skyline Groupyour boss of institutions Gr. Noida
  54. 54. Defense MechanismsSublimation Replacing socially Channeling aggressive unacceptable impulses drives into playing football with socially acceptable or inappropriate sexual behavior desires into artReaction Acting in exactly the Being overprotective of opposite way to one’s and lavishing attention on unacceptable impulses an unwanted childProjection Attributing one’s own Accusing your boyfriend unacceptable feelings and of cheating on you thoughts to others and not because you have felt like yourself cheating on himRationalization Creating false excuses for Justifying cheating on an one’s unacceptable exam by saying that feelings, thoughts, or everyone else cheats Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of behavior institutions Gr. Noida
  55. 55. Unhealthy Personalities Develop not only when we become too dependent upon defense mechanisms, but also when the id or superego is unusually strong or the ego unusually weak Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  56. 56. Swami Vivekananda concept ofPersonality development According to the vedantic concept advocated by Swami Vivekananda, all round harmonious development of is possible if proper attention is given to the five dimensions. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  57. 57. Vedanta 5 traits Physical self Energy self Intellectual self Mental self Blissful self Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  58. 58. Inter-personal skills Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  59. 59. interpersonal skills An interpersonal relationship is an association between two or more people that may range from fleeting to enduring. This association may be based on inference, love, solidarity, regular business interactions, or some other type of social commitment. Interpersonal relationships are formed in the context of social, cultural and other influences. The context can vary from family or kinship relations, friendship, marria ge, relations with associates, work, clubs, neighborhoods, and places of worship. They may be regulated by law, custom, or mutual agreement, andProfessor (HR) skyline Group of social Pawan Kumar Tripathi Asst. are the basis of groups and society asinstitutions Gr. Noida a whole.
  60. 60. Types of relationships A relationship is normally viewed as a connection between individuals, such as a romantic or intimate relationship, or a parent–child relationship. Individuals can also have relationships with groups of people, such as the relation between a pastor and his congregation, an uncle and a family, or a mayor and a town. Finally, groups or even nations may have relations with each other, though this is a much broader domain than that covered under the topic of interpersonal relationships. Interpersonal relationships usually involve some level of interdependence. People in a relationship tend to influence each other, share their thoughts and feelings, and engage in activities together. Because of this interdependence, most things that change or impact one member of the relationship will have some level of impact on the other member. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  61. 61. Factors affecting interpersonal relationship Self concept (Belief ,Feeling Behaviors) Interpersonal Interpersona Factors need l affecting (need for attractions affections, IPR control and inclusions) Interpersonal orientations (Tough battler, friendly helper and objective Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of thinker) Gr. Noida institutions
  62. 62. Developing IPRKey actions- Forming first impressions. Developing Mutual expectations. Honoring psychological contract. Developing trust and influence. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  63. 63. Understanding interpersonalrelations Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  64. 64. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida―Johari window‖ INCREASING INTERPERSONAL AWARENESS
  65. 65. Johari window The Johari window is a technique created by Joseph Luft and Harry Ingham in 1955 in the United States, used to help people better understand their relationship with self and others. It is used primarily in self-help groups and corporate settings as a heuristic exercise. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  66. 66. Conti----- Open: Adjectives that are selected by both the participant and his or her peers are placed into the Open quadrant. This quadrant represents traits of the subjects that both they and their peers are aware of. Hidden: Adjectives selected only by subjects, but not by any of their peers, are placed into the Hidden quadrant, representing information about them their peers are unaware of. It is then up to the subject to disclose this information or not. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  67. 67.  Blind Spot: Adjectives that are not selected by subjects but only by their peers are placed into the Blind Spot quadrant. These represent information that the subject is not aware of, but others are, and they can decide whether and how to inform the individual about these "blind spots". Unknown: Adjectives that were not selected by either subjects or their peers remain in the Unknown quadrant, representing the participants behaviors or motives that were not recognized by anyone participating. This may be because they do not apply or because there is collective ignorance of the existence of these traits. Tripathi Asst. Professor (HR) skyline Group of Pawan Kumar institutions Gr. Noida
  68. 68. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  69. 69. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  70. 70. Increasing awareness (with time passes) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  71. 71. TA offers a model of personality and the dynamics of self and its relationship to others that makes possible a clear and meaningful decisions of behavior Transactional analysisPawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  72. 72. TA cont-- Transactional Analysis is a theory developed by Dr. Eric Berne in the 1950s. Originally trained in psychoanalysis, Berne wanted a theory which could be understood and available to everyone and began to develop what came to be called Transactional Analysis (TA). Transactional Analysis is a social psychology and a method to improve communication. The theory outlines how we have developed and treat ourselves, how we relate and communicate with others, and offers suggestions and interventions which will enable us to change and grow. Transactional Analysis is underpinned by the philosophy that: people can change we all have a right to be in the world and be accepted Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  73. 73. Different ego states under TA At any given time, a person experiences and manifests their personality through a mixture of behaviours, thoughts and feelings. Typically, according to TA, there are three ego-states that people consistently use: Parent Adult Child Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  74. 74. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  75. 75. Parent ("exteropsyche") a state in which people behave, feel, and think in response to an unconscious mimicking of how their parents (or other parental figures) acted, or how they interpreted their parents actions. For example, a person may shout at someone out of frustration because they learned from an influential figure in childhood the lesson that this seemed to be a way of relating that worked.1. Nurturing parent ego2. Critical parent ego Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  76. 76. Adult ("neopsyche")a state of the ego which is most like a computer processing information and making predictions absent of major emotions that could affect its operation. Learning to strengthen the Adult is a goal of TA. While a person is in the Adult ego state, he/she is directed towards an objective appraisal of reality. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  77. 77. Child ("archaeopsyche")a state in which people behave, feel and think similarly to how they did in childhood. For example, a person who receives a poor evaluation at work may respond by looking at the floor, and crying or pouting, as they used to when scolded as a child. Conversely, a person who receives a good evaluation may respond with a broad smile and a joyful gesture of thanks. The Child is the source of emotions, creation, recreation, spontaneity and intimacy. Natural child Adaptive child Rebellion child Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  78. 78. Transactions and Strokes Transactions are the flow of communication, and more specifically the unspoken psychological flow of communication that runs in parallel. Transactions occur simultaneously at both explicit and psychological levels. Example: sweet caring voice with sarcastic intent. Strokes are the recognition, attention or responsiveness that one person gives another. Strokes can be positive (nicknamed "warm fuzzies" or negative ("cold pricklies"). A key idea is that people hunger for recognition, and that lacking positive strokes, will seek whatever kind they can, even if it is recognition of a negative kind. We test out as children what strategies and behaviours seem to get us strokes, of whatever kind we can get. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  79. 79. Conti-- People often create pressure in (or experience pressure from) others to communicate in a way that matches their style, so that a boss who talks to his staff as a controlling parent will often engender self- abasement or other childlike responses. Those employees who resist may get removed or labeled as "trouble". Transactions can be experienced as positive or negative depending on the nature of the strokes within them. However, a negative transaction is preferred to no transaction at all, because of a fundamental hunger for strokes. The nature of transactions is important to understanding communication. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  80. 80. Kinds of transactionsThere are basically three kinds of transactions: Reciprocal/Complementary (the simplest) Crossed Ulterior - Duplex/Angular (the most complex) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  81. 81. 1.Reciprocal or Complementarytransactions A simple, reciprocal transaction occurs when both partners are addressing the ego state the other is in. These are also called complementary transactions. AS—1. P2P2. P2A3. P2C4. A2P5. A2A6. A2C7. C2P8. C2A9. C2CSome of them are as-- Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  82. 82. P2 P Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  83. 83. A: "Have you been able to write the report?" (Adult to Adult)B: "Yes - Im about to email it to you." (Adult to Adult) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  84. 84. A: "Would you like to skip this meeting and go watch a film with me instead?" (Child toChild)B: "Id love to - I dont want to work anymore, what should we go and see?" (Child toChild) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  85. 85. A: "You should have your room tidy by now!" (Parent to Child)B: "Will you stop hassling me? Ill do it eventually!" (Child to Parent). Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  86. 86. 2.Crossed /Non complimentarytransactions Communication failures are typically caused by a crossed transaction where partners address ego states other than that their partner is in. Consider the above examples jumbled up a bit. This is a crossed transaction likely to produce problems in the workplace. 1- P2P and C2A 2- A2A and C2P 3- C2C and P2P Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  87. 87. A: "Have you been able to write that report?" (Adult toAdult)B: "Will you stop hassling me? Ill do it eventually!"(Child to Parent) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  88. 88. 3.Ulterior transactions Another class of transaction is the ulterior transactions, where the explicit social conversation occurs in parallel with an implicit psychological transaction. For instance: Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  89. 89. UT A: "I need you to stay late at the office with me." (Adult words), body language indicates sexual intent (flirtatious Child) B: "Of course." (Adult response to Adult statement), winking or grinning (Child accepts the hidden motive). Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  90. 90. Life positions In TA theory "Life Position" refers to the general feeling about life (specifically, the unconscious feeling, as opposed to a conscious philosophical position) that colors every dyadic (i.e. person-to-person) transaction. Initially four such Life Positions were proposed: "Im Not OK, Youre OK" (I-U+) "Im Not OK, Youre Not OK" (I-U-) "Im OK, Youre Not OK" (I+U-) "Im OK, Youre OK" (I+U+) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  91. 91. LP Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  92. 92. LP Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  93. 93. Improved -LP However, lately, an Australian TA analyst has claimed that in order to better represent the Life Position behind disorders that were not, allegedly, as widespread and/or recognized at the time when TA was conceptualized as they are now (such as borderline personality disorder and narcissistic personality disorder) the above list requires alteration. Also, two additional Life Positions are proposed: "Im not-OK, Youre OK" (I-U+) "Im not-OK, Youre not-OK" (I-U-) "Im not-OK, But Youre Worse" (I-U--) "Im a Bit More OK Than You Are" (I++U+) "Im OK, Youre OK" (I+U+) "Im OK, Youre not OK" (I+U-) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  94. 94. Transactional analysis and conflictresolutionLife position Conflict Probable resolution behavior strategy"Im not-OK, Youre Avoidance Non- Assertivenessnot-OK" (I-U-)"Im not-OK, Youre Smoothing Non- AssertivenessOK" (I-U+)"Im OK, Youre not Forcing AggressivenessOK" (I+U-)"Im OK, Youre OK" confronting Assertiveness(I+U+) Kumar Tripathi Asst. Professor (HR) skyline Group of Pawan institutions Gr. Noida
  95. 95. Conflict Management Styles Passive I’m Assertive behavior not OK — I’m OK — behavior You’re OK You’re OK High concern Accommodating Collaborating for others’ style style needs Compromising style Aggressive Avoiding Forcing behavior style style Low concern High concern for others’ I’m for own needs not OK — needs I’m OK — You’re not OK You’re not OK Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  96. 96.  Developing positive thinking. Interpersonal effectiveness. Motivation. Organization development. Healing Interpersonal relations. Avoidance/resolution of conflict. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  97. 97. How to enhance interpersonalskills Resolving conflict A smiling face Appreciative attitude Assertive nature Com skills Listening skills Developing empathy Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  98. 98. For sharing good time with us Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  99. 99. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  100. 100. Pawan Kumar Tripathi Asst.Professor (HR) skyline Group of institutions Gr. Noida
  101. 101. Ratan Naval Tata, (Gujarati: ) Born 28December 1937), is an Indian businessman who becamechairman (1991– ) of the Tata Group, a Mumbai-basedconglomerate.[2] He is a member of a prominent Tatafamily of Indian industrialists and philanthropists.Among many other honours accorded him during hiscareer, He has also been ranked as Indias most powerfulCEO.Ratan is the grandson of Tata group founderJamsedji Tata. His childhood was troubled, with hisparents separating in the mid-1940s when he was Residence- Colaba,merely seven and his younger brother Jimmy was Mumbai, Indiafive years old. Their mother moved out and both Spouse- UnmarriedRatan and his brother were raised by theirgrandmother Lady Navajbai Awards- Lifetime Pawan Kumar Tripathi Asst. Professor (HR) Achievement Award skyline Group of institutions Gr. Noida (2012)
  102. 102. The Tata Group was founded as a private trading firm in 1868 by entrepreneur and philanthropist Jamsetji Nusserwanji Tata It encompasses seven business sectors—Consumer Products, Chemicals, Engineering, Materials, Energy, Services Communications and Information Technology,The major Tata companies are Tata Steel, Tata Motors,Tata Consultancy Services (TCS), Tata Power, Tata Employees 424,365 (2010-11)Chemicals, Tata Global Beverages, Tata Teleservices,Titan, Tata Communications and Taj Hotels.The Revenue US$ 83.3 billion (2010- 11)combined market capitalisation of all the 31 listed Profit US$ 5.8 billion (2010-11)Tata companies was $76.76 billion as of July 2012.Tata receives more than 58% of its revenue from Total US$ 68.9 billion (2010-outside India. assets 11) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  103. 103. TATA Consumer Products Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  104. 104. TATA Chemical Products Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  105. 105. TATA Telecom Founded- 1996 Revenue- 3191 Cr.Telecommunications service provider based in Mumbai,Maharashtra, India. It is a subsidiary of the Tata Group, anIndian conglomerate. It operates under the brand nameTata DoCoMo in various telecom circles of India.In Nov 2008, Japanese telecom giant NTT Docomo pickedup a 26 per cent equity stake in Tata Teleservices for aboutRs 13,070 crore ($2.7 billion) or an enterprise value of Rs50,269 crore ($10.38 billion) Asst. Professor (HR) Pawan Kumar Tripathi skyline Group of institutions Gr. Noida
  106. 106. TATA Information TechnologyTATA Detroit TATA Pixel TATA Nano Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  107. 107. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  108. 108. PresentsAn introductionsPawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  109. 109. NAME-Dhirajlal Hirachand Ambani Dhirubhai AmbaniBorn 28December 1932 Chorwad, Gujarat, IndiaDied 6 July 2002 (aged 69) Mumbai, Maharashtra, IndiaCause ofdeath stroke Mukesh AmbaniChildr Anil Ambanien Founder of Reliance IndustriesOccupatio Founder of Reliancen Power Founder of Reliance Capital Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  110. 110.  The Reliance Group, founded by Dhirubhai H. Ambani (1932-2002), is Indias largest private sector enterprise, with businesses in the energy and materials value chain.Groups annual revenues are in excess of US$ 28 billion. The flagship company, Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  111. 111. It is the control area of gas and power industry at Visakhapatnam. Which is being control byreliance co. it is one of the mostPawan Kumar Tripathiin our country . biggest plant Asst. Professor (HR) skyline Group of institutions Gr. Noida
  112. 112. BusinessExploration & ProductionGrowth through Energy Security for India India imports about two-thirds of its crude oil requirement. Exploration and production ofoil and gas is critical for Indias energy security and economicgrowth. Reliances oil and gas exploration and production businessis therefore inexorably linked with the national imperative.Exploration and production, the initial link in the energy andmaterials value chain, remains a major growth area and Relianceenvisions evolving as a global energy major. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  113. 113. Petroleum Refining and MarketingGrowth through Energy Products Petroleum Refining andretailing is the second link in RILs drive for growth andglobal leadership in the core energy and materials valuechain. RIL has 1.24 million barrels per day (MBPD) ofcrude processing capacity, the largest at any singlelocation in the world. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  114. 114. PetrochemicalsTextilesGrowth through Consumer Products Reliances ManufacturingDivision at Naroda, Ahmedabad is one of the largest and mostmodern textile complexes in the world. The Companys flagshipbrand VIMAL is one of the most trusted brands of premiumtextiles in the country. Main growth drivers for VIMAL are retailpresence across India, innovation and focus on premiumproducts and mens formal wear. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  115. 115. Reliance retail•Type – super market Industry -retail Foundation – 30 oct 2006 Head quarter –Mumbai ,India Key people – mukesh ambani Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  116. 116. ControversyRecently their stores in Jharkhand faced the ire of mobs of localvegetable vendors.They vandalized and attacked the stores claiming that they werestealing their livelihoods.In August 2007, Uttar Pradesh Chief Minister Mayawati ordered toclose 10 new stores keeping view of Law & order situation.In November 2007, Reliance Fresh stores were attacked by BharatiyaJanshakti Party supporters headed by Uma Bharti. Shopping mall Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  117. 117. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  118. 118. Soft skillsSoft skills are your ornaments which helps you to make first impression. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  119. 119. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  120. 120. Classifications of soft skillspersonal traits Interpersonal traits Time management  Team work Attitude  Com skills Responsibility  Networking Ethics integrity value  Empathy Self confidence and  Effective listening courage  Problem solving Consistency  Speed reading Predictability  leadership Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  121. 121. Time management Remember you have same time as- To Dr. Kalam To Anil Ambani To JRD Tata To Your father To Your teacher Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  122. 122. See this is you are Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  123. 123. Time Is continuously running Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  124. 124. Time management Scope Estimations Priorities Scheduling Contingency planning Organized workplace Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  125. 125. Attitude Positive or negative Optimistic or pessimistic Flexible or stubborn Motivated or demotivated Deep or shallow Humble or arrogant Driven or passive Proactive or reactive Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  126. 126. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  127. 127. INSIGHT INTO THE SELF & POSITIVITY FOR SELF TRANSFORMATION Pawan Kumar Tripathi Asst.Professor (HR) skyline Group of
  128. 128. What is Consciousness ?Mind Intellect Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of Sanskars
  129. 129. Who am I ?1. I have a soul in me.2. I have a soul in my body.3. I am a soul in my body. Which is the correct statement ? Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  130. 130. Introduction of SelfHuman +Being = Human BeingBody + Soul = Human Being (Consciousness) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  131. 131. Relationship between Soul & Body SOUL BODYDriver CarDiamond BoxLamp HutImage TempleCharioteer ChariotActor Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  132. 132. The Inner & Outer Self THE SOUL THE BODYNon physical PhysicalImmortal MortalEternal TemporaryConscious No ConsciousnessConstant self image Changing self-imageNatural state of peaceKumar Tripathi State of motion Pawan Asst. Professor (HR) skyline Group of
  133. 133. The Inner Self thinks, feels, experiences, STATE OF imagines, forms ideas CONSCIOUSNESS THOUGHT POWER Mind Sanskars Intellect Impressions WILL RECORD OFEXPERIENCES POWER evaluates, reasons, habits, decides, discerns, tendencies, understands memories, talents, Pawan Kumar Tripathi Asst. qualities Professor (HR) skyline Group of
  134. 134. Proof for the Existence of Soula) Recollection of Past Birth.b) Out of Body Experience.c) Hypnotic Regression/Progression. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  135. 135. It is the Greatest but least understoodenergy resource of the Universe.When we understand and harness thisenergy, then we can master our life. Remember : As is my thought so is my life I Thoughts Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  136. 136. THOUGHTS Words Actions Feelings Personality / HabitsPhysical Body Relationships AtmosphereWhat you think that you become. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  137. 137. EXTERNAL INFLUENCES ON THE MIND Past Sanskars SituationsPast THOUGHTS PossessionsMemories Physical People Body Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  138. 138. The Thought Process Responsibilities1) Necessary Thoughts Information Experience Past2) Waste Thoughts Present Future Unrighteous3) Negative Thoughts Inauspicious Evil Righteous4) Positive Thoughts Auspicious Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of Good
  139. 139. EitherREJECT Thoughts Emotions Judgement Desires OrACCEPT SANSKARS (Personality) Action Sub-Consciousness Impression Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  140. 140. Qualities of a Soul TruthKnowledge PurityPeace LoveHappiness Bliss Power Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  141. 141. Main Points about Qualities INNATE ACQUIRED Permanent Can be changed Essence Facade, personality Potential Abilities, talents Going beyond Parameters of the ego, Qualities of soul - name, form, caste Purity, Peace, love, Gender, religion, age…. happiness bliss….. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  142. 142. Abode of SoulsParamdham, Shantidham, Muktidham, Incorporeal World, Brahmlok Soul World Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  143. 143. PRACTICE •I AM A POINT OF LIGHT Not the body or this role. •I DETACH AND OBSERVE My body and the scenes going on around me.•I REJECT ALL NEGATIVE THOUGHTSabout me and accept only positive thoughts, emotions and desires. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  144. 144. Importance of values PEOPLE LIVE AS LONG ASVALUES REMAIN. IF THEIR VALUES GO THEN THEY WILL ALSO GO. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  145. 145. VALUES They are the foundation of learning They are the beauty of a person They are the treasure of life They nurture the soul They bring harmony inrelationships They empowerTripathi Asst.of Pawan Kumar society Professor (HR) skyline Group
  146. 146. SPIRITUALITY It is the awareness of one’s true self. It is the awareness of the Supreme Being. It is the awareness of the philosophy ofkarma. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  147. 147. Responsibility• Responsibility is what you think that is associated with you not what is delegated to you.• You are as much as responsible as think your association towards the task is.• In corporate settings a responsible person recognized highly among the individuals. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  148. 148. Ethics integrity value and trust Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  149. 149. Self confidence and courage Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  150. 150. Consistency Repeating the same traits at the same situations at different times. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  151. 151. Predictability Guessing the result of future outcome of event in most closed possible outcome. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  152. 152. Interpersonal traits Team work Com skills Networking Empathy Effective listening Problem solving Speed reading leadership Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  153. 153. Team work Team always produce synergic effect---- Human is always consisted with synergy not with energy Synergy reflect---- 2*2=5 5*4=25 10*9=101 and also 3*3=5 General maxims– 1 is sleeping, 2 is readings, 3 is talking, and 4 is fighting Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  154. 154. Com skills Speaking bla-bla-bla is not all about ur com skill. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  155. 155. Networking Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  156. 156. Empathy Thinking by putting yourself in place of others. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  157. 157. Understanding solving Problem Tricks are as- knowing about What Who Where When Why How Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  158. 158. Speed reading Reading fast with accuracy and with understanding. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  159. 159. leadership Your previous and interpersonal traits- Leadership functions= f (leader* follower *situations) If rate each them as 1 to 10 L= F (L*F*S) (5*6*4)=120 it may be 1000 Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  160. 160. Communications skills Com skill is the one most important skill in today scenario. The main intent is to convey your thoughts(what you want to say) properly to other. It is a two way process. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  161. 161.  It comprises the followings—1. Speaking skills2. Listening skills3. Non- verbal communications or body languge Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  162. 162. Two way process To convey message To receive message Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  163. 163. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  164. 164. Process of communications Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  165. 165. NON- VERBALCOMMUNICATION Interpreting the nonverbal part of the message Nonverbal communication consists of that part of a message that is not encoded in words. The nonverbal part of the message tends to be less conscious and often reveals the sender’s feelings and preferences more spontaneously and honestly than the verbal part. If the verbal message does not match the nonverbal communication, people tend to believe the nonverbal message.institutions Gr. Noida Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of
  166. 166. Four types of nonverbalmessages 1. Personal (to the individual) 2. Common to a group of people or culture 3. Universal (to humankind) 4. Unrelated to the message (random) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  167. 167. Personal Nonverbalcommunication Personal Nonverbal communication involves kinds of nonverbal behaviour that are unique to one person. The meaning is also unique to the person sending the message. For example, someone may work while talking; another person may work in silence. One person may laugh due to nervousness or fear, while another may cry. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  168. 168. Cultural nonverbalcommunication, Cultural nonverbal communication, by contrast, is characteristics of, or common to, a group of people. It is learned unconsciously by observing others in the society group. In Aboriginal culture, for example, eye contact is less acceptable than it is European culture. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  169. 169. Universal nonverbalcommunication Universal nonverbal communication is behaviour that is common to humankind. It shows happiness, sadness or deep-seated feelings – for example, a smile or tears. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  170. 170. Unrelated nonverbalcommunication Unrelated nonverbal communication, such as a sneeze, is unrelated to the verbal message. It can distract from the verbal message, but has little effect on the meaning of the verbal part of the message. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  171. 171. Analysing NonverbalCommunication • People communicate nonverbally with body movement and with personal relationship behaviours. This nonverbal communication changes or complements the verbal communication. Nonverbal communication always occurs in a context, or framework. The context often determines the meaning of the nonverbal behaviour. On different occasions the same nonverbal gesture may have completely different meanings. Without context and spoken works, nonverbal behaviour is almost impossible to interpret with any accuracy. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  172. 172. Seven different aspects • Theoretical writings and research classify nonverbal communication into seven main areas: 1. Body movement (kinesics behaviour) 2. Physical characteristics 3. Touching behaviour 4. Vocal qualities (paralanguage) 5. Space (proximity) 6. Artifacts 7. Environment Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  173. 173. Body Movement • Body movement, or kinesics behaviour, includes movement of the hands, head, feet and legs, posture, eye movements and facial expressions – all these affect the message. • Body posture – the way a person stands, leans forward, pointing and shaking a finger at someone, is seen as trying to dominate the other person. The way this is received by others, and the type of feedback given, determines how the communication will flow. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  174. 174. Physical Characteristics • Physical characteristics such as body shape, general attractiveness, body and breathe odours, weight, hair and skin colour are important parts of nonverbal communication. • Because people react and respond to these factors, they all determine their responses in interpersonal encounters. First impressions and images of others can be associated unconsciously with past experiences of people with similar physical characteristics. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  175. 175. Paralanguage (VocalQualities) • Paralanguage is that part of language associated with but not involving the word system. It consists of the voice qualities and vocalizations that affect how something is said rather than what is said. Voice qualities include: • Pitch range • Pitch control • Rhythm control • Tempo • Articulation control • Resonance. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  176. 176. Vocalizations • Vocalizations also give clue to the total message. Three of these are shown in table. The tones of voice, rate of speaking and voice inflection are an important part of the total message. A tired person, for example, will speak more slowly than usual, a disappointed person may speak with a flat tone, while the tone of voice of someone excited about a coming holiday reflects this excitement. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  177. 177. Type ExamplesVocal characterizers laughing, crying, sighing, yawning, clearing the throat, groaning, yelling, whisperingVocal Qualifiers intensity (loud/soft); pitch height (high/low).Vocal Segregates sounds such a ‘uh-huh’, ‘um’, ‘uh’; silent pauses. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  178. 178. Speaking skills Pt. Jawahar lal nehru’s saying—―English is india’s window to the modern world is providing on the spot‖ Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  179. 179. How to become a good speaker Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  180. 180. Tips for uttering1. Practice speaking English.2. Don’t allow initials difficulty3. Don’t give up- practice-practice-practice.4. Listen to English as much as possible5. Get recording of your own voice and listen it.6. Get a group of friends whose pronunciation is reasonably good.7. Learn vocabs as much you can, Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  181. 181. Tips while speaking Look into the eyes of audience Stand at a appropriate personal distance Speak clearly and moderately Aware about audience proficiency in language Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  182. 182. Pronunciation etiquette Have eye contact so that audience listen you Try t make your sound pleasant and soft Don’t speak in a monotonous voice Even if you feel nervous never show it to your audience Don’t mumble. Speak clearly Use proper body language to show your interest. Don’t forget the customary etiquette as wishing before starting and thanks on ending. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  183. 183. LISTENING – A PROACTIVESKILL In oral communication situations, listening plays an important role. Listening is different from hearing. One can hear all noises and sounds and yet could be a poor listener. Listening is hearing attentively and responding appropriately. Only a good listener can became a good speaker. Attentiveness begins with the posture a listener adopts while he is listening. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  184. 184. LISTENING –------- If a person inclines towards the speaker, it means that the speaker is not clear either in the message or in his articulation. If the listener tilts his head backwards, it shows that he is indifferent. A Good listener is proactive. He is, as they usually say, ―all ears‖. He responds appropriately using paralanguage. He says, Hmm—yeah—yes—come on now and then. He asks questions and verifies facts. A listener’s role in an oral communication situation is as important as a speaker’s role. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  185. 185. Benefits of good listening Listening in communication has several beneficial results. Good listening leads to getting useful and updated information. Good listening creates a better understanding and rapport between the speaker and listener. Good listening leads to better decisions. Good listening provides the best feed back to the speaker. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  186. 186. Difference betweenhearing and listening • Hearing is a physical process. The ear receive stimuli or sensations and transmit them to brain • Listening refers to the interpretive process that takes place when we hear something. When we listen, tore ,classify and label information • Listening is the most important of all the communication skills. Upon awakening we listen to people, friends around us. Wherever we go, we listen to something. We spend most of our time engaged in listening. Listening occupies more time than any other communication. Group of Pawan Kumar Tripathi Asst. Professor (HR) skyline institutions Gr. Noida
  187. 187. What is exactly listening? • Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive process. • Listening does not just happen we must make it happen. • A great time is spent listening and talking listening serve two purposes in its process 1. As the sender of the message, listening to your receiver tells you how the other person has interpreted your message 2. As the receiver of a message listening to the other person allows you to understand their meaning Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  188. 188. Purpose of listening Purpose of listening serves a number of important purposes. It enables the listener to check on the accuracy of understanding what the speaker said. Besides, the listener expresses acceptance of speaker’s feelings. Most important of all, listening provides a chance to the speaker to explore his or her feelings and thoughts further. A variety of listening skills can be learned and developed with practice the following skills are worth practicing Attending listening Encouraging listening Reflecting listening Active listening Professor (HR) skyline Group of Pawan Kumar Tripathi Asst. institutions Gr. Noida
  189. 189. In attending listening In attending listening you focus on speaker by giving them your physical attention you use whole body, eye contact posture personal space in short complete feedback Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  190. 190. Encouraging listening Encouraging listening It invites speaker to say more without pressuring them to disclose their feelings or though it is their choice • Minimal and brief responses • Brief spoken responses let speaker know you are listening and encourage them to talk Pause Brief pause allows speaker time to consider reflect and decide whether to continue speaking Allow silence Use encouraging question (5w) Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  191. 191. Reflecting listening Reflecting listening Restate the speakers feeling and contents it shows the other person you understand Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  192. 192. Active Listening An active listener has empathy with the speaker that shows that you understand the issue from other person point of view Feedback is the connecting continuing or completing link Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  193. 193. Faults in listening Remember that every sound or voice that we receive cannot be termed as listening. There are certain occasions when you receive some certain sound stimulus but you do not understand it because your attention is towards something else. In such cases, we say that you heard something but you did not listen to anything. Moreover there are certain other factors which bar our proper Professor (HR) skyline Group of Pawan Kumar Tripathi Asst. listening. institutions Gr. Noida
  194. 194. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  195. 195. listening pit falls: An average person remembers only half of what is said during a 10-minute conversation and forgets half of that within 48 hours. Studies agree that listening efficiency is no better than 28 to 30 percent. Following are the causes of listening pit falls: Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  196. 196. Prejudice All of us have personal opinions, attitudes, or beliefs about certain things. When we listen to a speaker who is contrary to our ideas, we cannot maintain attention. As a result we do not listen to whatever he says. We should give a chance to the speaker to finish his message. Later, we can agree or disagree. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  197. 197. Distraction Not only the verbal messages but also the nonverbal cues of the speaker affect our listening. Actually, the entire physical environment affects listening. Among the negative factors are noisy fan, poor light, distracting background music, bang of a horn, extreme weather. Among the speaker’s nonverbal cues are his clothes, his voice quality, his wearing of a certain perfume, reek of sweat, excessive gestures, etc. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  198. 198. Semantic barrier Meaning of words also create problem in listening, as meaning of words vary from person to person influenced by feelings, attitudes, prejudices and biases. Sometimes the way a speaker utters a word annoys us. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  199. 199. Preshrinking The average thinking capacity of a person is up to 800 words per minute while the average speaker utters 80 to 160 words per minute. This difference sometimes make listeners deviate from the speaker’s words and they shift to something else. On the other hand people fill this gap by premature evaluation of what they are listening to. They arrive at the concluding thought quickly. This premature evaluation poses us our effective listening is impaired. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  200. 200. Conti----------- • Borden or lack of interest • Listener’s dislike of speaker • Desire to change rather then accept the speaker • Tendency to make early conclusion • Intrusion of listeners’ own values or attitude • Listener’s opinion that the speaker lacks credibility Ways to improve listening Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  201. 201. Effective Listening: Tips 1. It is always to listen quietly and acknowledge that the speaker is saying either by nodding or saying, "I see." 2. Attention must be paid to the speakers emotions and feelings. 3. It is necessary to maintain the feel of communication. Listeners must serve as a mirror to the speaker, and reflect the speakers emotions. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  202. 202. Tips 4. Discussions must be limited by time, and discussions must be separate from discussions of company plans. Additionally, the tone of discussions must not be authoritative. 5. Direct disagreements and questions must be avoided. These force the speaker to take a defensive position, leading to misunderstandings. 6. If the listener needs an elaboration on a specific statement stated by a speaker, the listener must rephrase the statement as a simple question. 7. Attention must be paid to facts - both that are presented and hidden by the speaker. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  203. 203. For sharing good time with me Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  204. 204. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  205. 205.  MARUTI SUZUKI Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  206. 206. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida Binay kumar
  207. 207. MARUTI SWIFTPawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  208. 208. public t TYPE BSE: 532500 Treaded as NSE: MARUTI BSE SENSEX Constituent• Industry AutomotivePredecessor Maruti Udyog Limited Founded 1981 Headquarters New Delhi, India Products AutomobilesKey people Shinzo Nakanishi ceo,md Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  209. 209. Revenue -37,522crore• Net Income -2,288 croreEmployees -6903 (2011) Parent –Suzuki motor corporation Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  210. 210. MARUTI UDYOG LIMITED established inFebruary 1981, though the actualproduction commenced in 1983 with theMaruti 800, based on the Suzuki Alto kei carwhich at the time was the only modern caravailable in India, its only competitors- theHindustan Ambassador and PremierPadmini were both around 25 years out ofdate at that point Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  211. 211. Conti………It was the first company in India to mass-produce and sell more than a million cars. It islargely credited for having brought in anautomobile revolution to India. It is themarket leader in India, and on 17 September2007, Maruti Udyog Limited was renamed asMaruti Suzuki India Limited. The companysheadquarters are on Nelson Mandella Rd,New Delhi.In February 2012, the companysold its 10th million vehicle in India. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  212. 212. Maruti Suzuki in India and Nepals leading automobile manufacturerand the market leader in the car segment, both in terms of volumeof vehicles sold and revenue earned. Until recently, 18.28% of thecompany was owned by the Indian government, and 54.2% bySuzuki of Japan. The BJP-led government held an initial publicoffering of 25% of the company in June 2003. of 10 May 2007,As of10 may 2007 the government of India sold its complete share toIndian financial institutions and no longer has any stake in MarutiUdyog Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  213. 213. Maruti Suzuki India Limited (Hindi:(NSE: MARUTI, BSE: 532500), commonly referred to asMaruti, is a subsidiary company of Japanese automakerSuzuki Motor Corporation. It has a market share of44.9% of the Indian passenger car market as of March2011.Maruti Suzuki offers a complete range of cars fromentry level Maruti 800 and Alto, to hatchback Ritz, A-Star, Swift, Wagon-R, Estillo and sedans DZire, SX4, in theC segment Maruti Eeco, Multi Purpose vehicle Ertigaand Sports Utility vehicle Grand Vitara. Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
  214. 214. • — Jagdish Khattar, Managing director of Maruti Udyog Limited in a press conference announcing the launch of Maruti Finance on 7 January 2002 Pawan Kumar Tripathi Asst. Professor (HR) skyline Group of institutions Gr. Noida
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