The Venetian Las Vegas Community
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The Venetian Las Vegas Community

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    The Venetian Las Vegas Community The Venetian Las Vegas Community Presentation Transcript

    • Hotel and Social Media
      • Facebook
        • Almost 10,000 fans
        • Description of the hotel and services
        • Pictures of the hotel and events
        • Hotel Offers
        • Events information
        • Polls
        • News posted several times a week
        • Links to other digital points and pages
        • Very useful for customers as they can check all new events and promotional offers
        • It allows customers to interact with each other and to share opinions
        • It enables the hotel to advertise free of charge
      • Twitter
        • Update news frequently (several times per day)
        • Events promotion (links)
        • Private messages to their customers who have just left the hotel or respond to clients’ comments
        • RSS tweets
        •  Very useful as the hotel interacts directly with its clients, it takes into consideration complaints and praises
    •  
      • Flickr
        • Only used to post photos
      • YouTube
        • Special page for the Venetian Las Vegas’ Channel
        • Mostly videos of poker tournaments
      • LinkedIn
        • Had a page but it is no more available
        •  Are useless as it is not very developed and we can find the same information on their own website
      • All digital points are on the first page of the hotel’s official website
      • Develop customers loyalty: keeping in touch with them even after their stay
      • Follow up customers’ needs
      • Attract new clients
      • Ensure confidence in the service quality
      • Free advertising