• Like

Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Service offer 2016 slideshare

  • 677 views
Uploaded on

 

  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
677
On Slideshare
0
From Embeds
0
Number of Embeds
2

Actions

Shares
Downloads
7
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. 2016 SERVICEA Future Service Workshop
  • 2. If it can happen in kenya
  • 3. REVOLUTIONARY FACTORS AFFECTING SERVICE Smart Technology First Fully Mobile Customers M- Commerce Video Gen y , I-Gen Customers, Ageing UK = Fragmentation and Need for speed
  • 4. Introduction to Mid Service Service and Service Review adaptation Reviews and EvaluationPre – Allocation RenewalAmbition Move–onAssessment Up Sell Service Cycle
  • 5. Three Customer Profiles1 2 3 Three Customer Deals
  • 6. Predictive Profiling
  • 7. Collaborative Learning via Bromford Connect
  • 8. The 2016 Sign Up
  • 9. Mobile as window to BromfordMobile as window to customer
  • 10. The 80/20 becomes the 90/10Resolution by social collaboration
  • 11. PHYSICAL INTERVENTIONS REPLACED LOW LEVEL COMPLAINTS LOW LEVEL ARREARS VISITSLOW LEVEL SKILLS + SUPPORT LOW LEVEL ASB
  • 12. Ease of Payment and Mobile Commerce
  • 13. Intuitive voice, video and sms integrated within customer journey
  • 14. The Home That Always Worked
  • 15. M powered homes M powered customers
  • 16. GEO-MAPPED COMMUNITIESGEO-MAPPED CUSTOMERS
  • 17. NETWORKED NEIGHBOURHOODS Volunteer community managers
  • 18. W11
  • 19. HYPER LOCALCOMMUNICATIONS
  • 20. discussion