Customer annual report

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Customer annual report

  1. 1. CUSTOMER ANNUAL REPORT<br />Customers Who Rent<br />&<br />Customers Who Own Their Home<br />
  2. 2. The Key Stats!<br />23,262 sent to customers homes<br />379 requests for the full report<br />The appetite for MORE = <br /> 1.6% of Customers wanted more<br />
  3. 3. Who Wanted More Online…..<br />The Online Report was viewed 105 times <br />Average hits for any Bromford page was 178 times<br />
  4. 4. How Did They View?<br />85% Using Computer (Windows)<br />6% Using an IPad<br />8% Using an Iphone<br />1% Using Android Phone<br />
  5. 5. Customers Who Wanted More By Post<br />Printed - 172 rented customers <br /> 12 homeowners<br />DVD - 82 rented customers <br /> 8 homeowners<br />TOTAL REQUESTS - 274<br />
  6. 6. How does this compare to the reach of Social Media?<br />Combining the audience of Facebook and Twitter over 6,800 are receiving our messages<br />Highest audience in Twitter<br />Bromford Living Page on Facebook has been viewed 597 times since launch of CAR<br />122 Direct Referrals from Bromford Website –low traffic?<br />High % of Women aged 35 – 44 using our Facebook page regularly<br />

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