Paul Davis Overview


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The presentation is an overview of the Paul Davis Network: who we are, our history and the services we provide.

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Paul Davis Overview

  1. 1. Overview Your Name Your Title
  2. 2. Who is Paul Davis? <ul><li>Leader in the Property Insurance Mitigation and Restoration Industry </li></ul><ul><li>Primary Clients: Insurance Agents and Adjusters </li></ul><ul><li>Our Customers: Residential and Commercial Property Owners </li></ul>
  3. 3. Our History <ul><li>Founded in 1966 in Jacksonville, Florida </li></ul><ul><li>Today, More Than 240 Franchises and $500 Million in Revenue </li></ul>
  4. 4. First … <ul><li>To Use Computerized Estimating in Insurance Restoration Work </li></ul><ul><li>Network to Offer a Performance Warranty to Insurance Companies </li></ul><ul><li>Full-service Restoration Network to Have a National Presence </li></ul><ul><li>National Mitigation Organization to Offer a 3-Day Drying Guarantee for Water Losses </li></ul>
  5. 5. Mitigation Services <ul><li>Emergency Services </li></ul><ul><li>Structural Drying </li></ul><ul><li>Mold Remediation </li></ul><ul><li>Smoke Decontamination and Cleanup </li></ul><ul><li>Full Service Contents Cleaning, Inventory, and Storage </li></ul><ul><li>Document Restoration </li></ul><ul><li>Lead </li></ul>
  6. 6. Reconstruction Services <ul><li>Structural Stabilization </li></ul><ul><li>Temporary Repairs </li></ul><ul><li>Full Construction Services </li></ul>
  7. 7. Commercial Services <ul><li>Large Loss Mitigation </li></ul><ul><li>Business Interruption Reduction </li></ul><ul><li>Structural Stabilization </li></ul><ul><li>Full Range of Commercial Contractor Services </li></ul><ul><li>Disaster Management Planning </li></ul><ul><li>Consulting </li></ul>
  8. 8. Paul Davis Pledge <ul><li>We Pledge That We Will Always be: </li></ul><ul><ul><li>Respectful of Your Needs and Courteous to You </li></ul></ul><ul><ul><li>Reliable and Consistent in Our Response and Quality of Work </li></ul></ul><ul><ul><li>Efficient and on Schedule </li></ul></ul><ul><ul><li>Expert in Everything We Offer </li></ul></ul><ul><ul><li>Conscientious about How We Take Care of Your Property </li></ul></ul><ul><ul><li>Prepared so That Disruption is Minimized </li></ul></ul><ul><ul><li>Honest and Thorough in Our Communications </li></ul></ul>
  9. 9. Training <ul><li>National Training Center Located in Jacksonville, Florida </li></ul><ul><li>Meets or Exceeds IICRC Qualifications </li></ul><ul><li>All Offices are Certified in Fire, Smoke, Water, Mold Mitigation and Restoration </li></ul><ul><li>Committed to Training Our Franchisees and Partners </li></ul>
  10. 10. State of the Art Training Facility
  11. 11. Quality <ul><li>Survey Every Customer </li></ul><ul><li>Asks “How Likely Would You Recommend Paul Davis to a Friend or Colleague?” </li></ul><ul><li>What Does It Measure? Net Promoter Score (Those That Rate us a “9” or “10”) </li></ul><ul><li>More than 90% of our customers are Promoters </li></ul>
  12. 12. Customer Experience “6” <ul><li>Defines Our 6-Step Approach to Excellence in Customer Service </li></ul><ul><li>Based on the “Golden Rule” – Treat Others as You Would Like to be Treated </li></ul><ul><li>More Than Words on Paper … It’s a Commitment That All Offices Are Required to Incorporate Into Their Culture </li></ul>
  13. 13. Why Call Paul? <ul><li>Innovation – From Being First to Partner With the Insurance Industry to Bringing Solutions Like and Predict-A-Dry , We Develop Ideas That Delight Your Customers and Save You Money </li></ul><ul><li>Fast Response – We Guarantee to Contact Your Customers Within 30 Minutes and be Onsite Within 4 Hours; Giving You Piece of Mind That Their Needs Are Being Taken Care of Promptly </li></ul><ul><li>Customer Service – We Use Our “6” Program and NPS Scoring System to Ensure We are Providing the Best Service to Your Customers </li></ul>
  14. 14. Why Call Paul? <ul><li>Experience – We Understand the Property Restoration Process; Helping You Reduce Costs While Getting Your Customers’ Lives Back to Normal </li></ul><ul><li>Capability – We Offer Full Service Mitigation, Restoration and Reconstruction Services, Reducing the Time Required in Dealing With Multiple Suppliers </li></ul>
  15. 15. We Want Your Business <ul><li>Our Goal is to be Available Whenever You Need Us … 24/7/365 </li></ul><ul><li>Our National Hotline: 1 (888) 4-PDR-NOW 1 (888) 473-7669 </li></ul><ul><li>Or Via the Web: </li></ul><ul><li>We Pledge to Contact Your Insured Within 30 Minutes </li></ul><ul><li>We Promise to be On-site Within 4 Hours </li></ul>
  16. 16. Thank You Presentation Event 2010