Supportworks ITSM v3.2 Integration in practice
Supportworks Social Media Integration                                           Manage                                    ...
Supportworks Social ITSM                             View Twitter                           Stream Timeline
Supportworks Social ITSM                           Provide service                              updates
Supportworks Social ITSM                           Set up search                              streams
Supportworks Social ITSM                           Capture search                               results
Supportworks Social ITSM                Match customer                    record
Supportworks Social ITSM                           Retweet, Reply or                               raise new              ...
Supportworks Social ITSM                            Data transferred                           to Incident record
Supportworks Social ITSM                                 Tweet                             notification &                 ...
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Hornbill social media integration

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Social media integration in Supportworks ITSM Enterprise v3.2

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Hornbill social media integration

  1. 1. Supportworks ITSM v3.2 Integration in practice
  2. 2. Supportworks Social Media Integration Manage multiple Social Media profiles
  3. 3. Supportworks Social ITSM View Twitter Stream Timeline
  4. 4. Supportworks Social ITSM Provide service updates
  5. 5. Supportworks Social ITSM Set up search streams
  6. 6. Supportworks Social ITSM Capture search results
  7. 7. Supportworks Social ITSM Match customer record
  8. 8. Supportworks Social ITSM Retweet, Reply or raise new Incident/Request
  9. 9. Supportworks Social ITSM Data transferred to Incident record
  10. 10. Supportworks Social ITSM Tweet notification & SelfService link to customer
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