Hospital Kiosk Demo - Kemptville District Hospital

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Recently Kemptville District Hospital (KDH) hosted executives and patient access managers from nine other Eastern Ontario hospitals, to share their experience and learnings from providing patients with a self-service option for pre-registration and check-ins.

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  • Past process, booking clerk calls patient, information gathered and entered into EMR, possibly phone tag. New process is patient pre-registers on-line, we obtain email/phone consent to contact patient. Email with instructions, surgery date and time. The patient can print this for future reference. Patient can also pre-register at their leisure.
  • Hospital Kiosk Demo - Kemptville District Hospital

    1. 1. Kiosk Demo/ Q&A <ul><li>June 21, 2011 </li></ul><ul><li>Melissa DeDekker </li></ul><ul><li>Health Information Management </li></ul>
    2. 2. Agenda <ul><li>Goals </li></ul><ul><li>Project - Phases </li></ul><ul><li>Process Changes </li></ul><ul><li>Benefits – Current and Future </li></ul><ul><li>Lunch </li></ul><ul><li>Question and Answer Period </li></ul>
    3. 4. Goals <ul><li>Maintaining excellent care </li></ul><ul><li>Meeting heavier demand in a growing community </li></ul><ul><li>Leveraging innovation </li></ul><ul><li>Convenient choice for patients </li></ul>
    4. 5. Project Phases <ul><li>Form project team: Hospital and PatientWay </li></ul><ul><li>Assess current processes, plan new online pre-registration and kiosk </li></ul><ul><li>Engage doctor ’s offices and volunteers </li></ul><ul><li>Trial mock patients in test environment, follow-up survey </li></ul><ul><li>Pilot one surgeon ’s OR patients for 1 month </li></ul><ul><li>Ongoing evaluation, adjustments as needed </li></ul><ul><li>Roll out to OR ’s in phases </li></ul>
    5. 6. Process Changes
    6. 7. Pre-Registration Process Kemptville District Hospital Now Before Booking clerk calls patient, information gathered and entered into EMR
    7. 8. On-site Kiosk Check-In <ul><ul><li>Insert OHIP card </li></ul></ul><ul><ul><li>Patient confirms demographics and appointment </li></ul></ul><ul><ul><li>If correct, proceed to OR </li></ul></ul><ul><ul><li>If incorrect, proceed to Patient Welcome Centre </li></ul></ul>
    8. 9. Benefits – Current and Future <ul><li>Staff Satisfaction – on-line versus phone call </li></ul><ul><ul><li>Save 10 – 15 min/patient for booking process </li></ul></ul><ul><ul><li>Email consent = no call for instructions </li></ul></ul><ul><ul><li>Improved data accuracy </li></ul></ul><ul><li>Patient Satisfaction </li></ul><ul><ul><li>Convenience of pre-registering on-line </li></ul></ul><ul><ul><li>Printable instruction list to better prepare for surgery </li></ul></ul>
    9. 10. Age Range of Users
    10. 11. Percentage of Pre-Registration Pilot: 1 Surgeon <ul><li>May 19 - added other surgeons: 10% for newly added surgeons </li></ul>
    11. 12. ROI - Estimated Savings
    12. 13. Lessons Learned <ul><li>Engage IT up front – crippled without them </li></ul><ul><li>Resources are available to put it all together and follow it through </li></ul><ul><ul><li>Test </li></ul></ul><ul><ul><li>Communicate </li></ul></ul><ul><ul><li>Measuring </li></ul></ul><ul><ul><li>Training staff on new processes </li></ul></ul><ul><ul><li>Follow through </li></ul></ul>
    13. 14. Break for Lunch <ul><li>Lunch is outside the door </li></ul><ul><li>Grab your lunch, come back in </li></ul><ul><li>Q & A </li></ul>
    14. 15. Thank You <ul><li>Melissa DeDekker </li></ul><ul><li>Health Information Management Professional </li></ul><ul><li>Kemptville District Hospital </li></ul><ul><li>613-258-6133, ext 205 </li></ul><ul><li>[email_address] </li></ul>

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