Myth vs Reality:

Online Patient Services

The NHS@75 report said that patients need to become active partners in their he...
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Myth vs Reality: Online Patient Services

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The NHS@75 report said that patients need to become active partners in their healthcare if the NHS is to survive. Do online services such as Patient Access help patients become more involved in their health? Patient.co.uk examines the myths & what facts statistics reveal.

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Myth vs Reality: Online Patient Services

  1. 1. Myth vs Reality: Online Patient Services The NHS@75 report said that patients need to become active partners in their healthcare if the NHS is to survive. Do online services such as Patient Access help patients become more involved in their health? Patients Health Professionals Only young IT savvy people will use online patient services Doctors don’t want online patient services 64% of users are over 35, Almost 1 in 4 users are 55+ 74 79 17% 18-24 19% 25-34 21% 35-44 24% 55+ People don’t trust online patient services - it’s a fad that will fade The use of Patient Access has increased by 63% (Jun-Sep 2013) https://secure JUN SEP 2013 2013 20,285 33,085 visits support asking a healthcare professional a question online % 19% 45-54 of healthcare professionals support online record viewing for long term conditions % Age support the use of online services % 77 60 such as appointment booking and repeat prescriptions % of EMIS practices in England intend to enable Patient Access in the near future :( visits :( 16 % Online services will only catch on in big cities Almost 1 in 6 users live in small towns or villages of practices say lack of time is the biggest obstacle for implementing online patient services It can take as little as 3 minutes to set up GP practices think their patients won’t use online services 9 in 10 GP practices think their patients would use online services Those less well off won’t use internet services 1 in 5 users are low income, social housing residents 96 % of GP practices recognise that patients would use online services Will the future Really be online? You’ll never get patients to take a more active role in their own healthcare It’s predicted that by 2020 % of healthcare will be online 40 61 % of Patient.co.uk visitors want to find out about a medical condition. And 23% want to find out about a healthy lifestyle 71 % 85 % of patients would like to add their own self recorded medical values to their record Patients will always want to see their doctor face-to-face 57 % of patients support viewing records online for long term conditions of patients want online GP consultations Find out more about Patient Access at http://patient.co.uk/patient-access Sources: Patient.co.uk annual survey (October 2013) [22,785 respondents] Emis practice survey [625 respondents]

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