Getting started with Patient Access
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Getting started with Patient Access

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Patient Access is a service that lets you access your local GP and pharmacy services online. ...

Patient Access is a service that lets you access your local GP and pharmacy services online.

http://www.patient.co.uk/patient-access.asp

Using this service could let you:
- Book new appointments without having to phone.
- Order repeat prescriptions so they are ready to pick up.
- Change your address details in seconds.
- View your medical record securely online

http://www.patient.co.uk/patient-access.asp

Please note: your local practice may not offer every Patient Access feature. Ask at your surgery to find out which are available to you.

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Getting started with Patient Access Presentation Transcript

  • 1. Getting started with Patient Access
  • 2. Agenda• What is Patient Access?• Benefits and concerns• A practice manager’s experience – Jenny Keane, Ashfield Surgery• How do you turn it on?• Tips and tricks• New features• Questions and Answers
  • 3. What is Patient Access?• Book appointments• Order repeat prescriptions• Change your address• Change personal details• Message the practice• Medical record• All controlled by settings in the clinical system
  • 4. Benefits BenefitsFor your practice For the patientEase demand on reception desks No need to phoneReduced overhead in processing No need to queuerepeat prescriptions Quicker to book repeat prescriptionsFewer phone calls Save timeReduce DNAs by making it easier tochange/cancel appointments 24 hour service – manageInformed patients with medication appointments outside of practiceand medical record access hoursYou are in control Accessibility through appointment management Patient empowerment through information and participation Mobile access
  • 5. My patients just won’t use it• The average Access practice has 540 active patients using it, the top practice over 8,000• For many patients, online access is now an expectation• Two thirds of the 600m+ customer contacts received by English local authorities each year are now coming in through online http://www.socitm.net/news/article/143/two _thirds_of_customer_contacts_now_online
  • 6. There will be too much overhead for my practice • Experienced practices agree Access is a huge time-saver • Medical record viewing on the health agenda • See the Common Room, and speak to your OM about advanced training
  • 7. Patients won’t use appointment booking appropriately• In general, patients are responsible• Appointments offered can be configured in detail, more information later• 1900 practices already offer appointments• Can limit patient access to features
  • 8. A practice manager’s view Jenny Keane Practice Manager Ashfield Surgery, Sutton Coldfield
  • 9. Getting started• THINK ABOUT HOW TO HANDLE GIVING INTERNET ACCESS TO AREAS OF YOUR CLINICAL SYSTEM.• ISSUES – CONFIDENTIALITY• - SECURITY• MOST BENEFITS FOR THE PRACTICE AND PATIENTS ARE::• MAKING & CANCELLING APPOINTMENTS• REPEAT PRESCRIPTIONS• ACCESS TO MEDICAL RECORD?• WHO SHOULD BE GIVEN ACCESS?• PARENTAL ACCESS FOR CHILDREN
  • 10. Signing up for access• PATIENT APPLICATION FORM• SECURITY – WE TOOK A ‘BANKING’ APPROACH• PATIENT HAS TO PROVIDE PERSONAL INFORMATION• PHOTO ID – VERIFIED BY THE PRACTICE• ACCESS ID AND PIN SENT VIA POST• ONLINE REGISTRATION
  • 11. Advertising the service• RIGHT-HAND SIDE OF PX• NOTICE BOARDS IN WAITING ROOM• JAYEX/INFORMATION SCREENS• VERBALLY• ESPECIALLY TO PATIENTS COMPLAINING ABOUT NOT BEING ABLE TO GET THROUGH ON THE PHONES!• PRACTICE WEBSITE
  • 12. Questions?@patientUKpatientUK