Redesigning & Reengineering
Online Services
Best Practice - High Level Approach – 7 Stages
Presented by:
Michael Clyne
Net Generation Architect
PathPacific.com
e: mclyne@pathpacific.com
User Centric Designers and Information Architects for the Net Generation

7 Stages of Redesign Process
Stakeholder Commitment and Budget
User Centric Experience Champion
Achieve &
Real Usability & Accessibility Audits
Possibly Exceed
User Interface Wire Frame Architecture
Expectations
Design & Build GUI Prototypes
Real Target Audience Focus Groups
Support, Develop & Build
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 1 – Upfront Commitment
Stakeholder Commitment and Budget
CEO / Director Level
Timeline
Expectations
Standards
Cost
Impact
Quality & Assurance
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 2 – Experienced Champion
User Centric Experience Champion
Track Record
Public Sector Experience
Ability to Manage
Award Winning Standards
User Interface Expertise
Information Architecture
Best Practice in Q & A
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 3 – Real User Feedback & W3C Standards
Real Usability & Accessibility Audits
Compile Real User Feedback
Independent Usability Audit
Independent W3C Audit
Determine W3C Level
Review Global Examples
Review Internal Technology
Impact Analysis
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 4 – Design Simple User Interfaces (UI)
User Interface Wire Frame Architecture
Recreate UI Online Service
Determine Choreography
Mind Map User Experiences
Develop UI Options
Design Info Workflow
Impact Analysis
Get Approval
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 5 – Develop Graphic User Interfaces (GUI)
Design & Build GUI Prototypes
Provide Direction
Engage with Designer
Collaborate with Designer
Define Boundaries
Provide 3 GUI Designs
Get Approval
Build Prototypes
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 6 – Real User Group Feedback
Real Target Audience Focus Groups
Provide HTML Simulations
Real User Test Lab
Capture/Video Feedback
Report/Present Results
Modify Prototype
Get Approval
Impact Analysis
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

Stage 7 – Support Software Engineering
Support, Develop & Build
Finalise Prototype
Provide Coded Templates
Finalise Choreography
Functional Specification
Support Development
Support Build and Q & A
Get Approval
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation

7 Stages of Redesign Process
Support, Develop & Build
Real Target Audience Focus Groups
Achieve &
Design & Build GUI Prototypes
Possibly Exceed
User Interface Wire Frame Architecture
Expectations
Real Usability & Accessibility Audits
User Centric Experience Champion
Stakeholder Commitment and Budget
© 2007 PathPacific.com User Centric Designers and Information Architects for the Net Generation