Syllabus Influence For Medical Librarians Next scheduled class: Nov 16 - Dec 21, 2009 A joint project of: The Medical Library Association University of North Texas: Lifelong Education @ Desktop (LE@D) Pattern Research, Inc.

Welcome! Influence for Medical Librarians Five weeks: Next scheduled class Nov 16 - Dec 21, 2009 A group of ten or more can request a class to start anytime! Available for Medical Library Association CE credits. Experience Level: Beginning Plus CE Contact Hours: Eight Professional Competencies: Leadership and Management Subject: Leadership Course Type: e-Learning Fee: $100 for MLA members, $150 for nonmembers Facilitator: Pat Wagner - pat@pattern.com; 303-778-0880

Influence for Medical Librarians

Five weeks: Next scheduled class Nov 16 - Dec 21, 2009

A group of ten or more can request a class to start anytime!

Available for Medical Library Association CE credits.

Experience Level: Beginning Plus

CE Contact Hours: Eight

Professional Competencies: Leadership and Management

Subject: Leadership

Course Type: e-Learning

Fee: $100 for MLA members, $150 for nonmembers

Facilitator: Pat Wagner - pat@pattern.com; 303-778-0880

Online Class on Influence Please join us for this online class on practical influence for medical librarians. Participants will use the University of North Texas Lifelong Education @ Desktop (LE@D) online class for content and interactive assignments, and the LINKEDin® site for discussion. Whether you took your graduate degree online or have never engaged in online learning, you are welcome to become part of our next class.

Please join us for this online class on practical influence for medical librarians. Participants will use the University of North Texas Lifelong Education @ Desktop (LE@D) online class for content and interactive assignments, and the LINKEDin® site for discussion. Whether you took your graduate degree online or have never engaged in online learning, you are welcome to become part of our next class.

Help Desk Contact Pat Wagner at pat@pattern.com when: You are ready to test the software. You want to try a sample LE@D class. You are ready to register. You have comments or concerns. We like complaints! Pat Wagner for content and class concerns: [email_address] LE@D staff for technology: lead@unt.edu or khaney@unt.edu

Contact Pat Wagner at pat@pattern.com when:

You are ready to test the software.

You want to try a sample LE@D class.

You are ready to register.

You have comments or concerns. We like complaints!

Pat Wagner for content and class concerns: [email_address]

LE@D staff for technology:

lead@unt.edu or khaney@unt.edu

Future Classes We offer three online five-week-long classes approved by MLA for eight CE credits each, one per month. If demands increases, we will increase the frequency. Let us know you are interested. A group of ten or more can request a class to start anytime. Leadership in Medical Libraries: Becoming An Everyday Leader TBA in 2010 Influence for Medical Librarians November 16 to December 21, 2009 Change Management for Medical Librarians January 11, 2010 to February, 15, 2010

We offer three online five-week-long classes approved by MLA for

eight CE credits each, one per month. If demands increases, we will

increase the frequency. Let us know you are interested.

A group of ten or more can request a class to start anytime.

Leadership in Medical Libraries: Becoming An Everyday Leader

TBA in 2010

Influence for Medical Librarians

November 16 to December 21, 2009

Change Management for Medical Librarians

January 11, 2010 to February, 15, 2010

Quick Facts Deadlines for registration : November 16, 2009, so you have time to test your access to class software. Each participant needs his or her own e-mail account. You will need to unblock pop-ups, accept cookies, print downloads, and accept and send attachments via e-mail. You will need to be able to devote about two hours per week for four weeks to reading and interacting with class material, as well as posting comments to the LinkedIn web site and responding to your classmates’ comments in a timely fashion.

Deadlines for registration : November 16, 2009,

so you have time to test your access to class software.

Each participant needs his or her own e-mail account.

You will need to unblock pop-ups, accept cookies, print

downloads, and accept and send attachments via e-mail.

You will need to be able to devote about two hours per week

for four weeks to reading and interacting with class material,

as well as posting comments to the LinkedIn web site and

responding to your classmates’ comments in a timely fashion.

Taking an Online Class The benefits of a self-paced online class? Convenience, savings in money and travel time, going at your own speed, and a level playing field for participation. Also, any chance to work online develops Web 2.0 skills. The downside, particularly if you have never taken a class online, is that technology might have to be poked and cajoled. It will work most of the time with most people. A sense of humor helps. Also, participants tend to underestimate how much time it takes to finish the reading and writing assignments.

The benefits of a self-paced online class? Convenience,

savings in money and travel time, going at your own speed,

and a level playing field for participation. Also, any chance to

work online develops Web 2.0 skills.

The downside, particularly if you have never taken a class

online, is that technology might have to be poked and

cajoled. It will work most of the time with most people.

A sense of humor helps. Also, participants tend to

underestimate how much time it takes to finish the reading

and writing assignments.

Registration Logistics Please read through this syllabus. When you decide to register for the class, please contact Pat Wagner first for a brief interview and to receive a checklist. You will register for the class at the LE@D site, which accepts Mastercard, Visa and Discover Card, as well as checks. The class is limited to 30 people; you can sign up for a waiting list for future classes. The class will “open” on the same day so that all of the participants start at the same time. Your first assignment will be to learn how to use the LinkedIn site and post a short bio to share with your fellow classmates.

Please read through this syllabus. When you decide to register

for the class, please contact Pat Wagner first for a brief interview

and to receive a checklist.

You will register for the class at the LE@D site, which accepts

Mastercard, Visa and Discover Card, as well as checks.

The class is limited to 30 people; you can sign up for a

waiting list for future classes.

The class will “open” on the same day so that all of the

participants start at the same time.

Your first assignment will be to learn how to use the LinkedIn site

and post a short bio to share with your fellow classmates.

Contents Class overview: includes technical requirements Agenda. MLA CE requirements. Your partners.

Class overview:

includes technical requirements

Agenda.

MLA CE requirements.

Your partners.

Class Summary Learn how to use positive influence, including concepts such as empathy, gratitude, and commonality, to impact the success of your library and your career. Through a series of interactive writing exercises and online group discussions, you will discover how to better earn trust and respect, without resorting to unethical or hurtful behavior.

Learn how to use positive influence, including

concepts such as empathy, gratitude, and

commonality, to impact the success of your library

and your career.

Through a series of interactive writing exercises

and online group discussions, you will discover

how to better earn trust and respect, without

resorting to unethical or hurtful behavior.

Class Summary: Topics The three steps to positive influence. The importance of specificity in communication. Understanding the other person’s point of view Investing in relationships. Research needed when dealing with executives. Why selling the library is about promoting yourself. The downsides of trying too hard. Twelve reasons to quit your job.

The three steps to positive influence.

The importance of specificity in communication.

Understanding the other person’s point of view

Investing in relationships.

Research needed when dealing with executives.

Why selling the library is about promoting yourself.

The downsides of trying too hard.

Twelve reasons to quit your job.

Introduction to [email_address] The online class is located on the University of North Texas [email_address] site. Y ou can test your computers at home and work before you register and before the class starts. There are two main ways to test your computers: 1. Register and review the free “test” class. 2. Read through the information about compatibility.

The online class is located on the University of

North Texas [email_address] site. Y ou can test your

computers at home and work before you

register and before the class starts.

There are two main ways to test your computers:

1. Register and review the free “test” class.

2. Read through the information about

compatibility.

Free Test Class Test a free [email_address] class: Managing Difficult Patrons with Confidence. 1. Go to http://www.leadonline.info/leadlogin.htm 2. Follow instructions to test your browser; turn off your pop-up blocker, and accept Java security certificates, called “applets”. 4. Allow the applets to run. Click yes when the boxes appear. 5. Use mla_guest for both your account id and password. 6. Click on link for Managing Difficult Patrons with Confidence. 7. Logout, or close our browser when you are finished. 8. Technical problems? Contact: lead@unt.edu or khaney@unt.edu

Test a free [email_address] class:

Managing Difficult Patrons with Confidence.

1. Go to http://www.leadonline.info/leadlogin.htm

2. Follow instructions to test your browser; turn off your pop-up

blocker, and accept Java security certificates, called “applets”.

4. Allow the applets to run. Click yes when the boxes appear.

5. Use mla_guest for both your account id and password.

6. Click on link for Managing Difficult Patrons with Confidence.

7. Logout, or close our browser when you are finished.

8. Technical problems? Contact:

lead@unt.edu or khaney@unt.edu

Test Your Computer The University of North Texas is the home of the [email_address] classes and the largest provider of online education in Texas; they are used to dealing with many kinds of computer issues. The url below will lead you to more information than you could possibly need or want. Cut and paste it into your own browser window. http://tinyurl.com/ylbpz66 (Note: Warning notices about browser incompatibility don’t necessarily mean your browser won’t work with LEAD classes.) Technical problems? Contact: lead@unt.edu, khaney@unt.edu, or lead@pattern.com

The University of North Texas is the home of the [email_address] classes and the largest provider of online education in Texas; they are used to dealing with many kinds of computer issues. The url below will lead you to more information than you could possibly need or want. Cut and paste it into your own browser window.

http://tinyurl.com/ylbpz66

(Note: Warning notices about browser incompatibility don’t necessarily mean your browser won’t work with LEAD classes.)

Technical problems? Contact:

lead@unt.edu, khaney@unt.edu, or lead@pattern.com

LinkedIn® The LinkedIn site is where you will post your profile, comments, and responses to your fellow participants’ comments. We chose LinkedIn because it is used by millions of people in 200 countries, is secure, easy to use, free, and is also used by thousands of librarians and other degreed professionals. Whether or not you decide to register for this class, you will find it a useful networking tool for career development. The directions are on the next page.

The LinkedIn site is where you will post your profile,

comments, and responses to your fellow participants’

comments. We chose LinkedIn because it is used by

millions of people in 200 countries, is secure, easy to use,

free, and is also used by thousands of librarians and other

degreed professionals.

Whether or not you decide to register for this class, you

will find it a useful networking tool for career development.

The directions are on the next page.

Signing Up on LinkedIn® LinkedIn is free. Whether or not you choose to take the class it is a great career tool. (If you already have an account, skip down to step #3.) 1. Go to LinkedIn.com. 2. Follow the instructions for creating an account. One e-mail is allowed per account. You can’t change e-mails once you create the account, only delete the account and start again. 3. When you register for the class,you will receive instructions about how to join the discussion group.

LinkedIn is free. Whether or not you choose to take the class it is a great career tool. (If you already have an account, skip down to step #3.)

1. Go to LinkedIn.com.

2. Follow the instructions for creating an account. One e-mail is

allowed per account. You can’t change e-mails once you

create the account, only delete the account and start again.

3. When you register for the class,you will receive instructions

about how to join the discussion group.

Librarything Librarything is a well-known web-based service for cataloging books as well as connecting with other people. It is where the bibliography for the leadership class is stored. You don’t have to have an account to access the collections. 1. Go to librarything.com. 2. Click on the “search” tab in the upper left-hand corner. 3. Enter “patternresearch” where it says members and locations. Click on “search”. 4. Click on the result. 5. You are now at the Pattern Research site. Click on the tag for “leadership”.

Librarything is a well-known web-based service for cataloging

books as well as connecting with other people. It is where the

bibliography for the leadership class is stored. You don’t have

to have an account to access the collections.

1. Go to librarything.com.

2. Click on the “search” tab in the upper left-hand corner.

3. Enter “patternresearch” where it says members and

locations. Click on “search”.

4. Click on the result.

5. You are now at the Pattern Research site. Click on the tag

for “leadership”.

TalkShoe™ TalkShoe is a free service for conducting online conversations using a service called ShoePhone. We think it will be a good solution for holding class meetings. It has a record feature, so if you are not able to attend a live meeting, you will be able to listen. We will notify you when we will hold a meeting. Meanwhile, you might like to explore the site and learn more about how it works. As always, practice helps. http://www.talkshoe.com/se/shoephone/

TalkShoe is a free service for conducting online

conversations using a service called ShoePhone. We think

it will be a good solution for holding class meetings. It has

a record feature, so if you are not able to attend a live

meeting, you will be able to listen.

We will notify you when we will hold a meeting. Meanwhile,

you might like to explore the site and learn more about

how it works. As always, practice helps.

http://www.talkshoe.com/se/shoephone/

Agenda Overview Introduction First week Second week Third week Fourth week Final meeting

Overview

Introduction

First week

Second week

Third week

Fourth week

Final meeting

Agenda Overview This class on influence contains ideas, examples, and assignments. The focus is on a three-part influence model: rapport, information, and action. It is meant to be a professional studies class, meaning that it is pragmatic more than theoretical. It is not meant to be therapy; it is about what you think as much as what you feel. The best way to get the most from the class is to apply the ideas in your workplace to your own decisions and actions. Even if you feel you already know the information, hopefully it is still a way to improve your influence skills as well as those of your colleagues.

This class on influence contains ideas, examples,

and assignments. The focus is on a three-part influence model:

rapport, information, and action. It is meant to be a

professional studies class, meaning that it is pragmatic more

than theoretical. It is not meant to be therapy; it is about what

you think as much as what you feel.

The best way to get the most from the class is to apply the ideas

in your workplace to your own decisions and actions. Even if you

feel you already know the information, hopefully it is still a way to

improve your influence skills as well as those of your colleagues.

Agenda Introduction This class is divided into eight chapters or sections. You will read through one-two chapters a week on the [email_address] site, read the discussion assignments, post your comments to the LinkedIn discussion group, and respond to the comments of your colleagues. The class works best if you keep up with the schedule, but don’t work ahead. You will receive e-mails reminding you of assignments. Participants learn from each other, as much or as more from the contents of the class. The more you ask questions and comment, the better the experience for everyone. The last chapter has links to resources.

This class is divided into eight chapters or sections. You will read

through one-two chapters a week on the [email_address] site, read the

discussion assignments, post your comments to the LinkedIn

discussion group, and respond to the comments of your

colleagues. The class works best if you keep up with the

schedule, but don’t work ahead.

You will receive e-mails reminding you of assignments.

Participants learn from each other, as much or as more from

the contents of the class. The more you ask questions and

comment, the better the experience for everyone.

The last chapter has links to resources.

Agenda - First Week 1. Welcome: Introduction to the pros and cons of influence. Participants will read introductory material, including how to use the LinkedIn site. Participants will create and post a short bio to the discussion group, and look for and comment of professional and personal connections with other participants. Participants will read case study about influence in a medical library and respond to the question: Would you have done this differently? .

1. Welcome: Introduction to the pros and cons of

influence. Participants will read introductory material,

including how to use the LinkedIn site. Participants will

create and post a short bio to the discussion group, and

look for and comment of professional and personal

connections with other participants.

Participants will read case study about influence in a

medical library and respond to the question: Would you

have done this differently?

.

Agenda - Second Week 2. Language and the limits of influence: Introduction to the concepts of consequences, power, and authority, as well as the hierarchical and legal limits to influence in medical library workplaces. Participants will also learn a 12-part model about knowing when it is time to quit and look for a healthier workplace as well as ways that we all can undermine ourselves.

2. Language and the limits of influence:

Introduction to the concepts of consequences, power, and authority, as well as the hierarchical and legal limits to influence in medical library workplaces.

Participants will also learn a 12-part model about knowing

when it is time to quit and look for a healthier workplace as

well as ways that we all can undermine ourselves.

Agenda - Third Week 3. The basic influence model: rapport, information action. Introduction to three theories that shape the influence model and comparisons with other theories of influence and human behavior. 4. Step One: Rapport: When we connect. Empathy, manners, commonality, and conversations as well as reasons rapport-building can backfire and observations regarding which methods work.

3. The basic influence model: rapport, information action. Introduction to three theories that shape the influence model and comparisons with other theories of influence and human behavior.

4. Step One: Rapport: When we connect. Empathy,

manners, commonality, and conversations as well as

reasons rapport-building can backfire and observations

regarding which methods work.

Agenda - Fourth Week 5. Step Two: Information: When we document. The need to improve communication when building influence Including objectivity, limits and precision, and the dangers of turning into a bureaucrat. 6. Step Three. Action: When we move. Understanding cause and effect,accepting responsibility, offering options, showing gratitude and accepting power, as well as the issues of consensual mythology and walking through risk.

5. Step Two: Information: When we document.

The need to improve communication when building influence Including objectivity, limits and precision,

and the dangers of turning into a bureaucrat.

6. Step Three. Action: When we move. Understanding cause and effect,accepting responsibility, offering options,

showing gratitude and accepting power, as well as the

issues of consensual mythology and walking through risk.

Agenda - Fifth Week 7. Case studies: Five cases studies relating everyday situations, such as working with library users, employees, colleagues, executives, and elected officials. 8. Conclusion: Using the class material in a real workplace. Participants will also take a post-test.

7. Case studies: Five cases studies relating everyday

situations, such as working with library users, employees,

colleagues, executives, and elected officials.

8. Conclusion: Using the class material in a real

workplace. Participants will also take a post-test.

Agenda - Final Meeting The final meeting of the class is the opportunity to share comments and feedback with your fellow participants and the facilitator, Pat Wagner. Depending on the technology we use, it will be a time to write, chat, or both. We will ask you to post a final comment to the LinkedIn group.

The final meeting of the class is the opportunity to share

comments and feedback with your fellow participants and

the facilitator, Pat Wagner. Depending on the technology

we use, it will be a time to write, chat, or both. We will ask

you to post a final comment to the LinkedIn group.

CE Requirements If you are taking this class in order to acquire CE credit through the Medical Library Association, you will be required to participate actively every week. That means posting your own comments to the LinkedIn group and responding to other participants’ comments as well. as well. We understand that life can intervene, however, this class does require interaction in a timely fashion. Please respond thoughtfully. You don’t have to write novellas, but single sentence answers are called “ grunting” for good reason.

If you are taking this class in order to acquire CE credit

through the Medical Library Association, you will be

required to participate actively every week. That means

posting your own comments to the LinkedIn group and

responding to other participants’ comments as well.

as well. We understand that life can intervene, however,

this class does require interaction in a timely fashion.

Please respond thoughtfully. You don’t have to write

novellas, but single sentence answers are called

“ grunting” for good reason.

Partners Medical Library Association: http://www.mlanet.org/ University of North Texas: Lifelong Education @ Desktop (LE@D) http://www.leadonline.info Pattern Research, Inc. http://www.pattern.com http://www.linkedin.com/in/patternresearchinc

Medical Library Association:

http://www.mlanet.org/

University of North Texas:

Lifelong Education @ Desktop (LE@D)

http://www.leadonline.info

Pattern Research, Inc.

http://www.pattern.com

http://www.linkedin.com/in/patternresearchinc

Medical Library Association Professionals providing quality information for improved health The Medical Library Association (MLA) is a nonprofit, educational organization with more than 4,000 health sciences information professional members and partners worldwide. MLA provides lifelong educational opportunities, supports a knowledgebase of health information research, and works with a global network of partners to promote the importance of quality information for improved health to the health care community and the public.

Professionals providing quality information for improved health

The Medical Library Association (MLA) is a nonprofit,

educational organization with more than 4,000 health sciences

information professional members and partners worldwide.

MLA provides lifelong educational opportunities, supports a

knowledgebase of health information research, and works with

a global network of partners to promote the importance of

quality information for improved health to the health care

community and the public.

Univ of North Texas [email_address] Time to learn. LE@D (Lifetime Education @ Desktop) is a six-year-old, award-winning, online continuing education program for libraries, schools and nonprofits. Originally designed to serve the needs of rural libraries, it has expanded to provide programming to all types of libraries and organizations: high-quality, self-paced classes at a reasonable price. Over 18,000 participants have taken classes for certification and personal development, from weeding to leadership.

Time to learn.

LE@D (Lifetime Education @ Desktop) is a six-year-old,

award-winning, online continuing education program for

libraries, schools and nonprofits. Originally designed to serve the

needs of rural libraries, it has expanded to provide programming

to all types of libraries and organizations: high-quality, self-paced

classes at a reasonable price.

Over 18,000 participants have taken classes for certification and

personal development, from weeding to leadership.

Pattern Research, Inc. Tools for Explorers . Pattern Research, Inc., is a 34-year-old research and training business in Denver, which specializes in working with innovators in the public, private and nonprofit sectors. Co-founder Pat Wagner is your facilitator. She has been a consultant and educator for libraries since 1978 and for Medical Library Association CE classes since 2000. She is also the Library Relations Associate for the University of North Texas LE@D program and has designed and facilitated online classes and webinars for over 25 years.

Tools for Explorers .

Pattern Research, Inc., is a 34-year-old research and training business in Denver, which specializes in working with

innovators in the public, private and nonprofit sectors.

Co-founder Pat Wagner is your facilitator. She has been

a consultant and educator for libraries since 1978 and for

Medical Library Association CE classes since 2000. She is

also the Library Relations Associate for the University of North

Texas LE@D program and has designed and facilitated online

classes and webinars for over 25 years.

Pat Wagner Pat Wagner lives in Denver with husband Leif Smith and Churchill, a Blue Mink Tonkinese, who wandered off the street one day. When not traveling, writing, researching, and presenting, Pat likes to read, cook, garden, watch old movies, listen to music, and pet Churchill.

Pat Wagner lives in Denver with husband

Leif Smith and Churchill, a Blue Mink

Tonkinese, who wandered off the street

one day.

When not traveling, writing,

researching, and presenting,

Pat likes to read, cook, garden,

watch old movies, listen to

music, and pet Churchill.