Back Room Reboot: How to Start Saving Time and Money in Tech Services (Texas Library Association)
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Back Room Reboot: How to Start Saving Time and Money in Tech Services (Texas Library Association)

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A program presented by Pat Wagner at the Lead. Out. Loud. conference in San Antonio, on April 10, 2014.

A program presented by Pat Wagner at the Lead. Out. Loud. conference in San Antonio, on April 10, 2014.

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    Back Room Reboot: How to Start Saving Time and Money in Tech Services (Texas Library Association) Back Room Reboot: How to Start Saving Time and Money in Tech Services (Texas Library Association) Presentation Transcript

    • BACK ROOM REBOOT How to Start Saving Time and Money 
 in Tech Services" Pat Wagner" Siera: Learn. Teach. Inspire.™ " sieralearn.com" April 10, 2014 
 1:00 pm – 1:50 pm" LEAD. OUT. LOUD.
 Texas Library Association" 1
    • MEET PAT Back Room Reboot - Pat Wagner April 10, 2014 2 Worked with libraries since 1978 Worked for Texas libraries since 1994 On the ground in 48 states and Canada Basic issues that make libraries succeed Worked in retail and with nonprofits
    • Back Room Reboot - Pat Wagner April 10, 2014 3 Are 
 sacred cows 
 eating 
 your budget?"
    • ARE YOU READY FOR CHANGE? Back Room Reboot - Pat Wagner April 10, 2014 4 Are you willing to be transparent? Document and report? Is everyone on board? Who is in charge?
    • ARE YOU READY FOR CHANGE? Back Room Reboot - Pat Wagner April 10, 2014 5 Are you willing to measure and count? Are you willing to evaluate? Are you willing to change?
    • TRANSPARENCY Discussing issues in open meetings Sharing with everyone in the library Constructive criticism Documenting every step Posting goals, feedback, and results No guilt or blame Back Room Reboot - Pat Wagner April 10, 2014 6
    • EVERYONE ON BOARD Support from the top Championing the cause Improvement is their new job description. Supervisors and managers What will you do if there is pushback? Take concerns seriously. Back Room Reboot - Pat Wagner April 10, 2014 7
    • WHO IS IN CHARGE Back Room Reboot - Pat Wagner April 10, 2014 8 Who is accountable and responsible? How is everyone held responsible? Are you committed to sustain efforts?
    • MEASURE & COUNT Start with consistent benchmarks: How much time for what results? How much is accomplished weekly? Compare apples to apples. Every statistic means real action. How much time fixing mistakes? How much effort outside of tech services? Back Room Reboot - Pat Wagner April 10, 2014 9
    • EVALUATION Create new goals. Focus on the future: next time… The power to make changes Talk is cheap. Evaluation never stops. Back Room Reboot - Pat Wagner April 10, 2014 10
    • TYPICAL ISSUES Risk management: Unnecessary duplication, back-ups Unrealistic quality standards Unnecessary verification Too many steps Messy work areas Pet projects and no oversight Back Room Reboot - Pat Wagner April 10, 2014 11
    • IMMEDIATELY! Give away, throw out, clean, organize. Expiration date for projects Stop mending. Stop library binding everything. Budget for better tools All projects and all steps up for review What’s reasonable? Back Room Reboot - Pat Wagner April 10, 2014 12
    • RESOURCES Back Room Reboot - Pat Wagner April 10, 2014 13 theleanlibrary.com pmi.org americancityandcounty.com/administration/ lean-six-sigma guidonps.com/industry-news/lean-government-to- be-used-in-developing-texas-city/ slideshare.net/Sdeas/lean-six-sigma-for-municipal- government
    • RESOURCES Back Room Reboot - Pat Wagner April 10, 2014 14 jindal.utdallas.edu/centers-of-excellence/center-for- intelligent-supply-networks/certificate-in-lean-6- sigma/ americanlibrariesmagazine.org/article/ get-ahead-outsourcing mindtools.com/pages/main/newMN_PPM.htm sieralearn.com /introduction-to-lean-government-reading-list/ librarything.com/catalog/PatternResearch
    • CREDITS Back Room Reboot - Pat Wagner April 10, 2014 15 Slide number Attribution 9 Anthony Thomas Bueta 2008. Licensed under CC BY-SA 2.0. This is an adaptation of the original work. www.flickr.com/photos/ 23078991@N05/2796325875/ 11 Tanya Hart 2007. Licensed under CC BY-SA 2.0. This is an adaptation of the original work. www.flickr.com/photos/ 27466406@N00/514603214/
    • CREDITS Back Room Reboot - Pat Wagner April 10, 2014 16 Slide number Attribution 12 psyberartist 2012. Licensed under CC BY 2.0. This is an adaptation of the original work. www.flickr.com/photos/ 10175246@N08/7080803353/
    • Twitter @pat2pattern" LinkedIn
 Pat Wagner" Facebook PatWagnerDenver" Google+
 Pat Wagner" pat@sieralearn.com" " "Back Room Reboot - Pat Wagner April 10, 2014 17