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Monitoring engagement using the National Principles for Public Engagement in Wales / Monitro ymgysylltu gan ddefnyddio Egwyddorion Cenedlaethol ar gyfer Ymgysylltu â’r Cyhoedd yng Nghymru
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Monitoring engagement using the National Principles for Public Engagement in Wales / Monitro ymgysylltu gan ddefnyddio Egwyddorion Cenedlaethol ar gyfer Ymgysylltu â’r Cyhoedd yng Nghymru

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The session at the All Wales Residential Participation Network 2012 enabled participants to better understand how to use the National Principles for Public Engagement in Wales to evaluate engagement …

The session at the All Wales Residential Participation Network 2012 enabled participants to better understand how to use the National Principles for Public Engagement in Wales to evaluate engagement activities.

Galluogodd y sesiwn yma yn Rhwydwaith Cyfranogaeth Breswyl Cymru Gyfan 2012 i gyfranogwyr deall yn well sut i ddefnyddio Egwyddorion Cenedlaethol ar gyfer Ymgysylltiad Cyhoeddus yng Nghymru i werthuso gweithgareddau ymgysylltu.

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  • People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
  • This is the obvious Principle to have as the first one – if an engagement activity isn’t going to make a difference then why do it at all.
  • This is to ensure that anyone affected by a policy or service change has an opportunity to have their say but also recognising that engagement is by choice. You can’t make people engage – it’s their choice.
  • Planning is essential for effective engagement, making sure that people receive enough time and adequate information to allow them to take part. It is also important to ensure that the method for the audience.
  • This principle was not in the original draft – rightly or wrongly there was an assumption made that people are working collaboratively. However during the consultation process people felt very strongly that this should be made explicit.
  • This principle is one of the most obvious but also one of the most challenging of the Principles. We all live within our own jargon filled worlds and need to be constantly vigilant to ensure that what we say can be understandable to as wide a range of people as possible.
  • There are all kinds of reasons why people find it difficult to engage. It is important to identify those barriers and to ensure that as much as possible is done to overcome them. Often when we think of barriers we only think of accessibility issues but often they can be other barriers too e.g. transport, childcare, times of day, cultural
  • Engagement in whatever form should be a positive experience with the aim of empowering people, to increase their confidence and to make them more effective citizens.
  • During the consultation process this was a something that came up time and time again. Practitioners, like yourselves, convinced of the importance of engagement, needs to be adequately resourced and supported.
  • Not receiving feedback is one of the greatest criticisms levied against the consultation / engagement process. If people have given their time to offer their views and suggestions then it is really important that they should know what difference that has made. The Tesco effect, ‘We asked, You said, We did…
  • Evaluating the process of engagement is vital if we are to continue to improve the ways in which engage, sharing good practice and learning from one another is an important ingredient to this.
  • People have a right to have thier say and voice thier opinion. Services are there for people. They matter to us all. They are part of what makes life good or bad. People also have a right to an equality of services – access for all. Participation is a way of thinknig and being. A philosophy, a mind set. There are no experts rather devoted disciples. An overarching principle that then influences and informs the toos and methods to be used. An organisational approach. A way of leading and managing an organisation. E.g. Leadership for collaboration course – no model for participatory leadership.
  • Transcript

    • 1. Alain Thomaswww.participationcymru.org.uk
    • 2. Overview workshop• Background to the Principles• Definitions• The National Principles for Public Engagement• What is Engagement?• Implementation of Principles• What does 100% success look like?• Live case study• Principles into Practice• Next Steps
    • 3. Background to the Principles Aim To encourage good quality,consistent engagement activity withservice users and the general public by those who provide services
    • 4. Background to the Principles• They are a set of national principles aimed at statutory and third sector Public Service providers• Principles have been finalised following a lengthy process of informal engagement and more formal consultation• They are overarching principles and not a ‘how to guide’ on public engagement
    • 5. Definitions• Engagement – An active and participative process by which people can influence and shape policy and services that includes a wide range of different methods and techniques• Consultation – A formal process by which policy makers and service providers ask for the views of interested groups and individuals• Participation – People being actively involved with policy makers and service planners from an early stage of policy and service planning and review
    • 6. National Principles for Public Engagement1. Engagement is effectively designed to make a difference Engagement gives a real chance to influence policy, service design and delivery from an early stage.
    • 7. National Principles for Public Engagement2. Encourage and enable everyone affected to be involved, if they so choose The people affected by an issue or change are included in opportunities to engage as an individual or as part of a group or community, with their views both respected and valued
    • 8. National Principles for Public Engagement1. Engagement is planned and delivered in a timely and appropriate way The engagement process is clear, communicated to everyone in a way that’s easy to understand within a reasonable timescale, and the most suitable method/s for those involved is used.
    • 9. National Principles for Public Engagement1. Work with relevant partner organisations Organisations should communicate with each other and work together wherever possible to ensure that people’s time is used effectively and efficiently.
    • 10. National Principles for Public Engagement1. The information provided will be jargon free, appropriate and understandable People are well placed to take part in the engagement process because they have easy access to relevant information that is tailored to meet their needs.
    • 11. National Principles for Public Engagement1. Make it easier for people to take part People can engage easily because any barriers for different groups of people are identified and addressed.
    • 12. National Principles for Public Engagement1. Enable people to take part effectively Engagement processes should try to develop the skills, knowledge and confidence of all participants
    • 13. National Principles for Public Engagement1. Engagement is given the right resources and support to be effective Appropriate training, guidance and support are provided to enable all participants to effectively engage, including both community participants and staff.
    • 14. National Principles for Public Engagement1. People are told the impact of their contribution Timely feedback is given to all participants about the views they expressed and the decisions or actions taken as a result; methods and form of feedback should take account of participants’ preferences.
    • 15. National Principles for Public Engagement1. Learn and share lessons to improve the process of engagement People’s experience of the process of engagement should be monitored and evaluated to measure its success in engaging people and the effectiveness of their participation; lessons should be shared and applied in future engagements.
    • 16. Levels of Engagement Engagement Model Inform Listen/consultWe will tell you what we’re doing, advise you, answer We will ask questions, listen to your concerns andquestions, signpost information. suggestions, use your feedback to develop policy, services and legislation.Channels: website, media, campaigns, Channels: blogs, online forums, surveys, focuspublications, advertising, events/conferences, groups, consultation, public and 1:1 meetings,telephone, email, face-to-face front-line feedback, stakeholder and citizen panelsAudience: citizens, stakeholders Audience: citizens, stakeholders, special interest/representative groups Involve/Partner Empower/DelegateWe will work together to design and deliver We will give you responsibility for making decisions,policies and services, share decision making, managing resources and delivering policies andmaintain relationships. services.Channels: workshops, advisory panels/committees, Channels: participatory budgeting, grant giving,liaison groups, 1:1 relationships, citizens’ contracting, ballotsjuries/forums, community toolkits, online forums/web-chats, networks, doing the day job’ Audience: local authorities, health boards, businesses, farmers, ASGBs, non-Audience: citizens, local service boards, governmental organisations, communitiesspatial plan groups, partnership councils,communities
    • 17. Implementation of the PrinciplesSelf Evaluation Tool - 5 stages1.0. Allocate responsibility and build capacity for evaluation2.0 Plan the Evaluation of Engagement – define 100% success-plan the Engagement Activities (operational team).3.0. Implement the engagement activities (operational team).4.0. Evaluate Engagement5.0. Disseminate the findings
    • 18. What does 100%success look like? Envisioning Activity
    • 19. What does 100% success look like?Principle 1: Engagement is effectively designed to make a difference- Participants clear from the outset about what the engagement is for and what will happen.- The individuals can say “my views do count”.- Reduction/removal of apathy that has resulted from past poor consultations.- Renewed enthusiasm about the consultation process.- Service improvement based on the comments.- Open communication from the beginning about what difference their involvement with make- Action – not just talking (embedded feedback).- Knowing you’ve made a difference.- Knowledge and awareness of service, limitations, resources and practicalities.- Service user choice, not options provided.- Public feel valued. Views are being used in evidence.
    • 20. Case Study
    • 21. Principles into PracticeEvaluate Engagementi. Gather and share information about the engagementactivities: what was done, the number of people engaged;the range of stakeholders. Share insights about the process.ii. Qualitative and Quantitative Assessment.Discuss how your engagement activities sought to meeteach of the principles and how successful it was in doing so.Be honest . Agree the key points. Take notes.Use a simple five point scale to score how far you feel thatyour engagement activity has achieved success in relation toeach principle.Discuss the results of the scoring – take more notes.
    • 22. Graded Scale1. Engagement is effectively designed to make Very Poor a difference Average Good Excellent Poor 1 2 3 4 5
    • 23. Your Feedback How would youimprove the process?
    • 24. Next StepsHow can we help?• PC networks• Website and Newsletter• Practitioner’s Manual• Training• Other organisations• Evaluation toolkit – forthcoming 2012
    • 25. DiolchThank youwww.participationcymru.org.uk