Launch of Evaluation Toolkit / Lansio pecyn cymorth gwerthusoPresentation Transcript
Overview workshop• The National Principles for Public Engagement• Outline of the Evaluation Toolkit• What does success look like?• Current practice• Future planning• Collecting and using evidence
Background to the Principles Aim To encourage good quality,consistent engagement activity withservice users and the general public by those who provide services
Background to the Principles• They are a set of national principles aimed at statutory and third sector Public Service providers• Principles have been finalised following a lengthy process of informal engagement and more formal consultation• They are overarching principles and not a ‘how to guide’ on public engagement
Definitions• Engagement – An active and participative process by which people can influence and shape policy and services that includes a wide range of different methods and techniques• Consultation – A formal process by which policy makers and service providers ask for the views of interested groups and individuals• Participation – People being actively involved with policy makers and service planners from an early stage of policy and service planning and review
National Principles of Public Engagement1. Engagement is effectively designed to make a difference Engagement gives a real chance to influence policy, service design and delivery from an early stage.
National Principles of Public Engagement2. Encourage and enable everyone affected to be involved, if they so choose The people affected by an issue or change are included in opportunities to engage as an inidicidual or as part of a group or community, with their views both respected and valued
National Principles of Public Engagement3. Engagement is planned and delivered in a timely and appropriate way The engagement process is clear, communicated to everyone in a way that’s easy to understand within a reasonable timescale, and the most suitable method/s for those involved is used.
National Principles of Public Engagement4. Work with relevant partner organisations Organisations should communicate with each other and work together wherever possible to ensure that people’s time is used effectively and efficiently.
National Principles of Public Engagement5. The information provided will be jargon free, appropriate and understandable People are well placed to take part in the engagement process because they have easy access to relevant information that is tailored to meet their needs.
National Principles of Public Engagement6. Make it easier for people to take part People can engage easily because any barriers for different groups of people are identified and addressed.
National Principles of Public Engagement7. Enable people to take part effectively Engagement processes should try to develop the skills, knowledge and confidence of all participants
National Principles of Public Engagement8. Engagement is given the right resources and support to be effective Appropriate training, guidance and support are provided to enable all participants to effectively engage, including both community participants and staff.
National Principles for Public Engagement9. People are told the impact of their contribution Timely feedback is given to all participants about the views they expressed and the decisions or actions taken as a result; methods and form of feedback should take account of participants’ preferences.
National Principles of Public Engagement10. Learn and share lessons to improve the process of engagement People’s ecperience of the process of engagement should be monitored and evaluated to measure its success in engaging people and the effectiveness of their participation; lessons should be shared and applied in future engagements.
Levels of Engagement Engagement Model Inform Listen/consultWe will tell you what we’re doing, advise you, answer We will ask questions, listen to your concerns andquestions, signpost information. suggestions, use your feedback to develop policy, services and legislation.Channels: website, media, campaigns, Channels: blogs, online forums, surveys, focuspublications, advertising, events/conferences, groups, consultation, public and 1:1 meetings,telephone, email, face-to-face front-line feedback, stakeholder and citizen panels Involve/Partner Empower/DelegateWe will work together to design and deliver We will give you responsibility for making decisions,policies and services, share decision making, managing resources and delivering policies andmaintain relationships. services.Channels: workshops, advisory panels/committees, Channels: participatory budgeting, grant giving,liaison groups, 1:1 relationships, citizens’ contracting, ballotsjuries/forums, community toolkits, online forums/web-chats, networks, doing the day job’
Evaluation Toolkit4 stage process:1.Allocate responsibility and build capacity for theevaluation of engagement.2.Planning the evaluation of engagement3. Implementation of engagement activities4. Evaluation of engagement
Exercise 1 Setting up aReview Group (RG)
Exercise 2Developingcriteria for success
Exercise 3Planning engagement activity:1.What do you do now that works?2.What do you need to plan for thefuture?
Exercise 4 Achieving success1.What information do youneed?2.What methods will you use tocollect it?
FeedbackWhat did you think of the process?
Diolch am wrando Thank you for listening www.participationcymru.org.uk