1. The document outlines easy steps for tenants to report violations in their buildings, including identifying issues, reporting to 311 if the owner ignores complaints, and booking inspections and repairs. 2. It provides contact information for tenant resources including websites for general tenant information, identifying violations, and reporting to 311. 3. The graphic illustrates the process of first contacting the building owner about an identified violation before either reporting it through 311 or working with the owner to fix the issue.

1. Easy Steps
1. Identify violation(s). TAGAT
tenant empowerment
2. Report to 311 when
building owner ignores
the complaint.
TENANT
3. Book an inspection. powered
by direct
4. Book a maintenance/repair
service.
!
IDENTIFY REPORT
Conacts:
www.tenant.direct.com
http://www.nyc.gov/html/hpd/html/home/ho
me.shtml REPAIR INSPECT
http://www.nyc.gov/html/hpd/html/tenants/t
enants.shtml
http://www.nyc.gov/portal/site/nycgov/men
uitem.78f09d1f955d3ae6a62fa24601c789a0/

2. To Residence
Before reporting a violation The type of violation will
and starting the process, determine its seriousness.
Welcome identify the problem. These Residence should understand
violations can be bedbugs, what their basic rights and
Reporting and registering heating and cooling, water, responsabilities are as ten-
problems in your home mold, paint and a number of ants.
should not be stressful. Here others. If you do not know or under-
are some tips and references stand your rights and respon-
to help you and your family sabilities visit the official HPD
live in a safer, more site for more infromation.
comfortable home. http://www.nyc.gov/html/hpd/
html/tenants/tenants.shtml
! Contact your building
supervisor or owner about the
violation and proceed with
TENANT
either reporting the violation
For more information on types
with 311 or fixing the violation
of violations, how to identify
with the building supervisor
them, or any other questions
or owner.
visit the site
www.tenant.direct.com
HPD OFFICER OWNER
TENANT OWNER