Equipment Provisioning &                                                     Convergent Services           Fulfillment    ...
Company at a glance         We wanted to     create a back office       billing and rating   v   100% Turnkey ASP Hosted S...
Why choose TelBill Billing Solutions     v   Multiple service capabilities (cellular, Internet, VOIP, Cable, & banking)   ...
TelBill ASP Hosted Software Solution                                                                                    Ca...
IT Server and Security Architecture        5 Layered Security        Infrastructure          1.   Carriers secure data    ...
Implementing an MVNO     MVNO 30 day     Implementation      1.   Business Consulting      2.   Contract      3.   MVNO Bl...
MVNO Eco System / Supply Chain                                                           Taxation:                        ...
TelBill MVNE Software Suite Modules                                     SQP- Supplier Queue Processors:        Admin Porta...
Wireless POS- Internet Point of Sale   POS- Internet Point of Sale:                                                   Acti...
TelBill POS- Internet Point of Sale   POS- Internet Point of Sale:                                                  Activa...
TelBill POS- Internet Point of Sale   POS- Internet Point of Sale:                                                  Activa...
TelBill POS- Internet Point of Sale   POS- Internet Point of Sale:                                                  Activa...
CMS- Customer Member Services     (cellular)                                                   CMS- Customer Member Servic...
CMS- Customer Member Services     (cellular)                                                   CMS- Customer Member Servic...
CMS- Customer Member Services      (cellular)                                                    CMS- Customer Member Serv...
MVNO Admin Portal-                       Admin Portals:                                              MVNO Admin          1...
MVNO Admin Portal-                       Admin Portals:                                              MVNO Admin          1...
Genealogy / B2B Commissioning      Genealogy / B2B Commissioning:                                             ISO, Master ...
Genealogy / B2B Commissioning      Genealogy / B2B Commissioning:                                             ISO, Master ...
Distributor / Dealer Portal                           Dealer Portal:                                    Activate, Replenis...
Distributor / Dealer Portal                             Dealer Portal:                                      Activate, Repl...
SQP- Supplier Queue Processors    SQP- Supplier Queue Processors:                                        Wireless Facility...
FMS- Fulfillment Mgmt Systems             FMS- Fulfillment Mgmt Systems:                                                  ...
Billing and Rating Engine               Billing & Rating Engine:                                     Consumer, Corp, Multi...
Billing and Rating Engine-            Post Paid Billing          Billing & Rating Engine:                                 ...
Retail / Wholesale Billing QA       Retail / Wholesale Billing QA:                                          QA, Rev. Assur...
.NET APIs                                                  .NET APIs:                                        POS, IVR, DMS...
Custom Reporting Module                          Reporting Module:                                       Online, Secure FT...
AFIDS Module                                                                                              AFIDS Module    ...
Mobile Commerce Payment Suite                                        Mobile Commerce Functional Suite:                    ...
Mobile Commerce- Internet Point of Sale   POS- Internet Point of Sale:                                                    ...
CMS- Customer Member Services   CMS- Customer Member Services:                                       CSR & End Consumer Se...
Private Label Data Application                                          Mobile Commerce Functional Suite:                 ...
Mobile Wallet Product Suite                                                                                      Mobile Co...
Mobile Commerce Communications Suite    Mobile Commerce Functional Suite:                                          Prepaid...
Pricing / P&L Proforma Modeling                                                Pricing / P&L Modeling:                    ...
Marketing Strategy Consulting                                           Marketing Strategy:                               ...
Business Development:    Business Development                                                                             ...
Product Development / Customization                                                                         Product Develo...
2012 Product Road Map       TelBill is constantly investing a                                           Addition of full t...
Next Steps:      1.   LOI Creation / Execution      2.   Contract Creation /           Execution      3.   Client fills ou...
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TelBill Overview

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TelBill Overview

  1. 1. Equipment Provisioning & Convergent Services Fulfillment APIs Access Billing Enablement Services: BSS/OSS CRM Private Label POS Carrier Integration Business Consulting Mobile Commerce Carrier Access Telecom / MVNO / Mobile Commerce EnablementEnablement Services:Enablement Services: MVNO : Mobile Commerce
  2. 2. Company at a glance We wanted to create a back office billing and rating v 100% Turnkey ASP Hosted Solution system that could (Acquisition, Rating, Billing, Care, and Fulfillment) rate virtually any type of service on v Convergent Billing and Rating Services: one ubiquitous bill (Cellular, Internet, Local, Long Distance, Cable, & Mobile Commerce) and provide our clients with a v Multiple Cellular Carrier Integrations feature rich and (Have integrated with most US based carriers) open system architecture. v Prepaid / Post Paid / Multi Level Marketing Billing and Melissa Watson Rating Support Managing PartnerEnablement Services:Enablement Services: MVNO : Mobile Commerce
  3. 3. Why choose TelBill Billing Solutions v Multiple service capabilities (cellular, Internet, VOIP, Cable, & banking) v Complete payment gateways (B2B & B2C) v Powerful front end private label POS portals v Integrated mobile banking product set v 100% automation v AFIDS (Anti Fraud and Intrusion Detection System) v 100% turnkey solution with full supplier integrations v Open architecture using .NET interfaces v Complete billing flexibility (Prepaid / Post Paid / Hybrid) v MVNOs have a low cost / quick speed to market v 99.999% uptime guarantee v Flexible dealer / distributor support portals v Rich data strategy (data application / MVNO custom apps) v Multi level marketing billing supportEnablement Services:Enablement Services: MVNO : Mobile Commerce
  4. 4. TelBill ASP Hosted Software Solution Carrier MNO Networks Fulfillment Mgmt Systems: Mobile Commerce Suite: TelBill Systems Supplier Queue Processors: Admin Portals: MVNE: MVNO: .NET APIs: Genealogy / Commissioning: Customer: Your Reporting Module: Dealer Portal: Brand Billing & Rating Engine: Customer Service: Billing QA / Rev Assurance: Point of Sale Activation: AFIDS Module: Data Application: B2C ILD Suppliers: Product Delivery: 3rd Party Fulfillment: Taxation: Supply Chain Data App Supplier: B2C Bill Presentment: PIN Top Up: Business ACH: MVNO IN Network Srvc: Credit Check: B2C Check/Savings: Debit Card Processor: B2C IVR: Customer Service: B2C Credit Card: KYC ID Verification:Enablement Services:Enablement Services: MVNO : Mobile Commerce
  5. 5. IT Server and Security Architecture 5 Layered Security Infrastructure 1. Carriers secure data network 2. AES 256 SSL encryption protocols within SSL layer 3. Proprietary security code handshake 4. Proprietary data storage and retrieval processes. 5. Proprietary AFIDS (Anti Fraud and Intrusion Detection System)Enablement Services:Enablement Services: MVNO : Mobile Commerce
  6. 6. Implementing an MVNO MVNO 30 day Implementation 1. Business Consulting 2. Contract 3. MVNO Blueprint 4. Graphics 5. Pricing setup / config 6. Distribution rules 7. Carrier setup 8. SSL / secure FTP 9. POS setup / config 10. Supplier set up 11. Testing 12. Beta Launch 13. Full LaunchEnablement Services:Enablement Services: MVNO : Mobile Commerce
  7. 7. MVNO Eco System / Supply Chain Taxation: Atlantax MNO Access via APIs: CDMA and GSM Networks Pricing / P&L Modeling: Business ACH: TelBill B2B Access to NACHA (BOA) Example MVNO: Phone / Product Delivery: USPS / UPS Marketing Strategy: Ø Sales B2C Credit Card Process: TelBill Plug-n-Play Ø Marketing B2C IVR: InContact Sales Strategy: B2C Check / Savings Proc: TelBill Teledraft MVNO IN Network Services: Elephant Talk Business Development: PIN Top Up: TelBill Epay / Blackstone / Blackhawk Data App Supplier: Infusion Product Development: 3rd Party Fulfillment: Ø Supplier Selection TelBill Brightpoint / SF Cellular B2C ILD Suppliers: Ø Pricing Negotiations VC Ø Integration Mobile Commerce Strategy: Shared / Dedicated Call Ctr: Ø Testing TelBill Internal Group Ø Continuous Improvement B2C Bill Presentment: OSG Credit Check: EquifaxEnablement Services:Enablement Services: MVNO : Mobile Commerce
  8. 8. TelBill MVNE Software Suite Modules SQP- Supplier Queue Processors: Admin Portals: Wireless Facility Carrier Net Ops MVNO Admin Example MVNO: .NET APIs: Genealogy / Commissioning: POS, IVR, DMS, CMS, Data App, SQP ISO, Master Agent, & Agent Ø Sales Ø Marketing Reporting Module: Dealer Portal: Online, Secure FTP, SMS, & email Activate, Replenish, & Manage Cust. Billing & Rating Engine: CMS- Customer Member Services: Consumer, Corp, Multi Level Supp. CSR & End Consumer Self Care Retail / Wholesale Billing QA: POS- Internet Point of Sale: QA, Rev. Assurance, & Alerts Activate & Provision Ø Supplier Selection AFIDS Module Ø Pricing Negotiations Phone Data Application: Anti Fraud and Intrusion Detection Consumer Account management Ø Integration Systems Ø Testing Ø Continuous Improvement Mobile Commerce Functional Suite: FMS- Fulfillment Mgmt Systems: Prepaid Debit Card, B2B & B2C Mobile Inventory & Fulfillment mgmt Wallet, MCN, Data App, ILDEnablement Services:Enablement Services: MVNO : Mobile Commerce
  9. 9. Wireless POS- Internet Point of Sale POS- Internet Point of Sale: Activate & Provision 1. Private Label 2. Can completely customize look and feel 3. Multi Lingual 4. .NET infrastructure 5. APIs available so client use existing system 6. Completely integrated and automated with MNOEnablement Services:Enablement Services: MVNO : Mobile Commerce
  10. 10. TelBill POS- Internet Point of Sale POS- Internet Point of Sale: Activate & Provision 1. Private Label 2. Can completely customize look and feel 3. Multi Lingual 4. .NET infrastructure 5. APIs available so client use existing system 6. Completely integrated and automated with MNOEnablement Services:Enablement Services: MVNO : Mobile Commerce
  11. 11. TelBill POS- Internet Point of Sale POS- Internet Point of Sale: Activate & Provision 1. Private Label 2. Can completely customize look and feel 3. Multi Lingual 4. .NET infrastructure 5. APIs available so client use existing system 6. Completely integrated and automated with MNOEnablement Services:Enablement Services: MVNO : Mobile Commerce
  12. 12. TelBill POS- Internet Point of Sale POS- Internet Point of Sale: Activate & Provision 1. Private Label 2. Can completely customize look and feel 3. Multi Lingual 4. .NET infrastructure 5. APIs available so client use existing system 6. Completely integrated and automated with MNOEnablement Services:Enablement Services: MVNO : Mobile Commerce
  13. 13. CMS- Customer Member Services (cellular) CMS- Customer Member Services: CSR & End Consumer Self Care 1. Customer self care and CSR version 2. Trouble ticket creation, tracking, and process mgmt. 3. Fraud protection / security levels 4. Customer Satisfaction Index creation 5. Built to be customer centric and to ensure reps can make sound business decisionsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  14. 14. CMS- Customer Member Services (cellular) CMS- Customer Member Services: CSR & End Consumer Self Care 1. Customer self care and CSR version 2. Trouble ticket creation, tracking, and process mgmt. 3. Fraud protection / security levels 4. Customer Satisfaction Index creation 5. Built to be customer centric and to ensure reps can make sound business decisionsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  15. 15. CMS- Customer Member Services (cellular) CMS- Customer Member Services: CSR & End Consumer Self Care 1. Customer self care and CSR version 2. Trouble ticket creation, tracking, and process mgmt. 3. Fraud protection / security levels 4. Customer Satisfaction Index creation 5. Built to be customer centric and to ensure reps can make sound business decisionsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  16. 16. MVNO Admin Portal- Admin Portals: MVNO Admin 1. Reporting / MIS 2. Manage customers and trouble tickets 3. Manage user access and security 4. Monitor MNO transaction processing 5. Create and manage genealogy and distribution 6. Inventory mgmt.Enablement Services:Enablement Services: MVNO : Mobile Commerce
  17. 17. MVNO Admin Portal- Admin Portals: MVNO Admin 1. Reporting / MIS 2. Manage customers and trouble tickets 3. Manage user access and security 4. Monitor MNO transaction processing 5. Create and manage genealogy and distribution 6. Inventory mgmt.Enablement Services:Enablement Services: MVNO : Mobile Commerce
  18. 18. Genealogy / B2B Commissioning Genealogy / B2B Commissioning: ISO, Master Agent, & Agent 1. MVNOs can offer their distribution 5 tiered commissioning levels 2. ISO, Master Agent, Agent, Dealer and one additional level which is usually assigned to employee 3. System automatically pays different levels via B2B ACH with no transaction fees chargedEnablement Services:Enablement Services: MVNO : Mobile Commerce
  19. 19. Genealogy / B2B Commissioning Genealogy / B2B Commissioning: ISO, Master Agent, & Agent 1. MVNOs can offer their distribution 5 tiered commissioning levels 2. ISO, Master Agent, Agent, Dealer and one additional level which is usually assigned to employee 3. System automatically pays different levels via B2B ACH with no transaction fees chargedEnablement Services:Enablement Services: MVNO : Mobile Commerce
  20. 20. Distributor / Dealer Portal Dealer Portal: Activate, Replenish, & Manage Cust. MVNOs distribution receives their own portal to: 1. Activate customers 2. Perform their own store level customer service 3. Upload ESN / IMEIs 4. Product training 5. Real time reporting 6. Manage employee logins 7. AnnouncementsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  21. 21. Distributor / Dealer Portal Dealer Portal: Activate, Replenish, & Manage Cust. MVNOs distribution receives their own portal to: 1. Activate customers 2. Perform their own store level customer service 3. Upload ESN / IMEIs 4. Product training 5. Real time reporting 6. Manage employee logins 7. AnnouncementsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  22. 22. SQP- Supplier Queue Processors SQP- Supplier Queue Processors: Wireless Facility Carrier Net Ops MVNOs and even MVNOs distribution can view supplier job queues which monitor all transactions that system is performing or needs to perform: 1. All queues should be 0 which means there are no pending transactions 2. Provides trust and accountability in system operationsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  23. 23. FMS- Fulfillment Mgmt Systems FMS- Fulfillment Mgmt Systems: Inventory & Fulfillment mgmt MVNOs and even MVNOs distribution can complete their own end customer fulfillment or have fulfillment completed for them: 1. MVNOs can have one central place to address all their inventory needs. 2. Phones can be ordered and fulfilled with limited upfront capital. 3. Suppliers can handle complete logistics and end customer fulfillment or deal bulk drop ship.Enablement Services:Enablement Services: MVNO : Mobile Commerce
  24. 24. Billing and Rating Engine Billing & Rating Engine: Consumer, Corp, Multi Level Supp. MVNO can create any type of rate plan: 1. Billing engine can bill for any type of service (pre and post paid) 2. Addresses commissioning 3. Attachment of features 4. Family Plan Billing options 5. Blackberry compatibleEnablement Services:Enablement Services: MVNO : Mobile Commerce
  25. 25. Billing and Rating Engine- Post Paid Billing Billing & Rating Engine: Consumer, Corp, Multi Level Supp. Post paid billing and bill presentment are support including: 1. Enterprise Billing 2. Family Plans 3. Online Bill presentment along with paper billing via XML integration with OSGEnablement Services:Enablement Services: MVNO : Mobile Commerce
  26. 26. Retail / Wholesale Billing QA Retail / Wholesale Billing QA: QA, Rev. Assurance, & Alerts Supplier integrations including MNOs are rated as well as customers. All levels can review their payment flow to ensure all payment processing is correct: 1. B2B NACHA Batch reconciliation 2. Commission reconciliation 3. Carrier Monthly Bill Reconciliation 4. 3rd party supplier reconciliationsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  27. 27. .NET APIs .NET APIs: POS, IVR, DMS, CMS, Data App, SQP Over 120 .NET SOAP XML APIs which allows MVNOs to use an existing legacy billing system or create their own system. APIs include: 1. Activate / Deactivate 2. Manage Customer 3. Mobile Commerce 4. System also generates rated or unrated CDRs for each MVNO and places them in a secure FTP site for MVNOs to pick up.Enablement Services:Enablement Services: MVNO : Mobile Commerce
  28. 28. Custom Reporting Module Reporting Module: Online, Secure FTP, SMS, & email 1. MVNOs can create custom reports and or alerts and schedule them to run by: month, day, minute, or by trigger 2. Reports can be sent to secure FTP site, email, SMS, or reports can generate system actions 3. New reports requests can be sent to TelBill and implemented in hours vs. days / weeks.Enablement Services:Enablement Services: MVNO : Mobile Commerce
  29. 29. AFIDS Module AFIDS Module (Anti Fraud and Intrusion Detection System) Anti Fraud and Intrusion Detection Systems 1. Extremely Proprietary module used to protect MVNOs against system penetration as well as MNO errors 2. Involves AI type programming that allows the system to self monitor and actually evolve using sophisticated layers of intuitive reporting and self monitoring and self adjustmentEnablement Services:Enablement Services: MVNO : Mobile Commerce
  30. 30. Mobile Commerce Payment Suite Mobile Commerce Functional Suite: Prepaid Debit Card, B2B & B2C Mobile Wallet, MCN, Data App, ILD Technology provides for 2 types of products customers can choose from and both products are tied to a cellular phone data application: 1. A simple private label PayPal type of service where customers can load money via cash, credit card, checking / savings account, and PayPal and move money off their account to any checking / savings account, PayPal, or receive cash at 66,000 participating retails locations across the US. This type of account has no monthly fees attached and customers can freely move money to other customers and purchase goods and services using their cellular phone. 2. Customers can also chose an optional feature to link their mobile commerce account to a prepaid debit card which will allow them to spend their funds on account anywhere Visa / MasterCard is offered as well take money out at any ATM world wide.Enablement Services:Enablement Services: MVNO : Mobile Commerce
  31. 31. Mobile Commerce- Internet Point of Sale POS- Internet Point of Sale: Activate & Provision 1. Private Label 2. Can completely customize look and feel 3. Multi Lingual 4. .NET infrastructure 5. APIs available so client use existing system 6. Completely integrated and automated with MNOEnablement Services:Enablement Services: MVNO : Mobile Commerce
  32. 32. CMS- Customer Member Services CMS- Customer Member Services: CSR & End Consumer Self Care 1. Customer Information 2. Password / PIN mgmt. 3. Create Payment methods 4. Send money 5. Load money 6. Schedule loads and payments 7. Transaction history 8. Secure 9. Multi LingualEnablement Services:Enablement Services: MVNO : Mobile Commerce
  33. 33. Private Label Data Application Mobile Commerce Functional Suite: Prepaid Debit Card, B2B & B2C Mobile Wallet, MCN, Data App, ILD 1. Bet Balance and Transaction history 2. Domestic and International money movement 4. Mobile Wallet (pending payments) 5. Load funds onto system via credit card, checking / savings, and cash 6. Move money off system via checking and savings, ATM, Visa / MasterCard 7. Works on 90% of all phones around the worldEnablement Services:Enablement Services: MVNO : Mobile Commerce
  34. 34. Mobile Wallet Product Suite Mobile Commerce Functional Suite: Prepaid Debit Card, B2B & B2C Mobile Wallet, MCN, Data App, ILD Customer uses their Applications: phone to authorize Consumer buys goods Merchant transaction 1. Retail brick and mortar and services from processes Merchant w/ Mobile transaction using 2. Internet e-commerce Commerce Account simple API suite sales 3. Street Commerce Merchant Benefits: Money is debited 4. Government supply from Customer s chain Merchant pays a fixed account and 5. Non manned vending $.10 per transaction credited to machines vs. 1.5% to 2.5% of merchant s account revenue 6. Charitable Donations 7. Request Money to Virtually eliminates bad multiple people debt and credit card theft Speeds up transactionEnablement Services:Enablement Services: MVNO : Mobile Commerce
  35. 35. Mobile Commerce Communications Suite Mobile Commerce Functional Suite: Prepaid Debit Card, B2B & B2C Mobile Wallet, MCN, Data App, ILD 1. Ability to customize the subject, message, and priority. 2. Alter message type: text only, text and graphic message, call back button 3. Segment customer base and tailor message to customer group 4. Upload and manage your own coupons, advertisements, etc. 5. Used to upgrade Mobile Commerce Data Application 6. Can be used to remind customers to pay bills or call customer service for an urgent issue that needs to be addressedEnablement Services:Enablement Services: MVNO : Mobile Commerce
  36. 36. Pricing / P&L Proforma Modeling Pricing / P&L Modeling: TelBill MVNO TelBill provides much more than operational support. TelBill helps an MVNO: 1. Create a detailed and accurate pricing model linked to a P&L financial model which help MVNOs model needed capital costs and better forecast profitability. 2. Corporate valuations 3. Churn management 4. Rate Plan / Feature developmentEnablement Services:Enablement Services: MVNO : Mobile Commerce
  37. 37. Marketing Strategy Consulting Marketing Strategy: TelBill TelBill also has a full service marketing department providing MVNOs: 1. Logo / corporate identity design 2. Website design 3. Collateral Creation 4. Prepaid Debit Card design 5. Advertising design and promotional development 6. Actual marketing strategy and implementationEnablement Services:Enablement Services: MVNO : Mobile Commerce
  38. 38. Business Development: Business Development TelBill Learning is an active process. We learn by doing.. TelBill has a very large global network of business contacts And only knowledge that is used sticks in your mind. to provide its MVNO clients: Dale Carnegie 1. Increased distribution 2. Top up locations 3. New products and service partners 4. Supplier relationships 5. Business troubleshooting 6. Mobile Commerce / Mobile PaymentsEnablement Services:Enablement Services: MVNO : Mobile Commerce
  39. 39. Product Development / Customization Product Development: TelBill TelBill prides itself on helping its MVNO clients customize the system to support new functionality and has Market developed a time tested Need Distribution process to introduce new code quickly and cost Channel efficiently: 1. Business requirements creation 2. Client approval 3. Coding 4. Testing and approval Core Systems 5. Production beta launch Infrastructure 6. Production wide scale launchEnablement Services:Enablement Services: MVNO : Mobile Commerce
  40. 40. 2012 Product Road Map TelBill is constantly investing a Addition of full turnkey switched based VOIP great deal of capital into R&D. services The product road map can be divided into 5 distinct categories: International Expansion with European and South 1. Globalization American MNOs 2. Mobile Commerce 3. Technology evolution and expansion Internationalization of Code 4. Addition of new products and services to bundle Mobile Commerce version 2.0 Mobile Commerce on 1 ubiquitous bill Program inclusive of international money movement 5. System feature enhancements Expansion of its Mobile Commerce data application to Windows 8 PhoneEnablement Services:Enablement Services: MVNO : Mobile Commerce
  41. 41. Next Steps: 1. LOI Creation / Execution 2. Contract Creation / Execution 3. Client fills out Implementation Manual 4. Address and scope any needed custom development work 5. Client set up, coding, and configuration 6. 30-45 day Launch Cycle for pilot launch 7. Client Acceptance 8. Full Production Launch 9. Continuous feedback and development loopEnablement Services:Enablement Services: MVNO : Mobile Commerce
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