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The Art Of Communication

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The Art of Communication

The Art of Communication

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  • 1. The Art of Communication
  • 2. The Art of Communication
    • “ The ability to express an idea is well nigh as important as the idea itself”
    • - Bernard Baruch
    • The key ingredient to effective communicating is BELIEVABILITY!
  • 3. Is effective communication verbal, vocal or visual?
    • Verbal
      • The message itself
        • The words that you say
    • Vocal
      • Your voice
        • The intonation, projection & resonance of the voice that carries those words
    • Visual
      • What people see
        • What they see of your face & body
  • 4. Is effective communication verbal, vocal or visual?
    • If the message is consistent, all 3 elements work together equally:
      • Verbal 33%
      • Vocal 33%
      • Visual 33%
    • If the message is inconsistent?
  • 5. Is effective communication verbal, vocal or visual?
    • If the message is inconsistent:
      • VERBAL 7%
      • VOCAL 38%
      • VISUAL 55%
      • Professor Mehrabian, UCLA
  • 6. What does this suggest?
  • 7. First Brain & New Brain Compared
    • First Brain
    • Limbic System, the emotional centre
    • Brain Stem, providing immediate, instinctual response
    New Brain The folds of the cerebrum consist of a very thin 1/8inch thick layer of brain cells called the Cerebral Cortex. All conscious thought takes place within this thin layer of brain cells.
  • 8. First Brain: The Real Power of the Mind
    • First Brain
    • Instinctual & Primitive
    • 300 to 500 million years old
    • Emotional
    • Preconscious/Unconscious
    • Source of instinctive survival responses: hunger, thirst, danger, sex & parental
    • care
    • Common to many animals
    • New Brain
    • Intellectual & Advanced
    • 3 to 4 million years old
    • Rational
    • Conscious
    • Source of thought, memory, language, creativity, planning & decision making
        • Uniquely human
  • 9. Nine Behavioural Skills: Key Elements of Interpersonal Communication
    • 1. Eye communication
    • 2. Posture / movement
    • 3. Gestures / facial expression
    • 4. Dress / appearance
    • 5. Voice / vocal variety
    • 6. Language / non-words
    • 7. Listener involvement
    • 8. Humour
    • 9. The Natural Self
  • 10. 1. Eye Communication
    • OBJECTIVE:
    • To look sincerely & steadily at another person
    • Intimacy, intimidation & involvement
    • 5 seconds for more effectiveness
    • Beware of eye dart
    • Beware of slow-blink
    • Angle of eye incidence
    • Application to business
  • 11. 2. Posture & Movement
    • OBJECTIVE:
    • To learn to stand tall & move naturally & easily
    • Stand tall
    • Watch your lower body
    • Use the “Ready Position”
    • Move
    • Your own style
  • 12. 3. Gestures / Facial Expressions
    • OBJECTIVE:
    • To learn to be relaxed & natural when you speak
    • Find out your habits
    • Find your nervous gestures
    • You can’t over-exaggerate
    • Smile - which third are you in?
      • 1) naturally open, smiling faces 2) neutral, that can change from a smile to > 3) serious & intense faces
    • Remember the personality factor
    • Smiles have muscles - false smiles don’t work!
  • 13. Maslow’s Four Stages of Learning
    • 1. UNCONSCIOUS INCOMPETENCE
      • We don’t know that we don’t know
        • Most of us in business who have never had extensive feedback about our interpersonal skills are at this state
        • We are not aware of our interpersonal communication habits
    • 2. CONSCIOUS INCOMPETENCE
      • We know that we don’t know
        • As a communicator with slow-blink or the fig leaf knows for the first time that he/she has a distracting eye pattern or gesture when it is realised first hand by that person
  • 14. Maslow’s Four Stages of Learning
    • 3. CONSCIOUS COMPETENCE
      • We work at what we don’t know
        • The person with slow-blink (or fig leaf, or monotone, etc.) consciously works at changing a distracting habit
    • 4. UNCONSCIOUS COMPETENCE
      • We don’t have to think about knowing it
        • A speaker with a distracting habit who has learned to overcome it through practice, doesn’t have to concentrate on not doing the distracting habit
  • 15. The Four Stages of Speaking
    • 1. The Non-Speaker
    • 2. The Occasional Speaker
    • 3. The Willing Speaker
    • 4. The Leader
  • 16. 4. Dress & Appearance
    • OBJECTIVE:
    • To dress, groom & appear appropriate to the environment that you are in, as well as to yourself
    • Be appropriate
    • Dress at the conscious level
    • It’s bigger than you think
  • 17. 5. Voice & Vocal Variety
    • OBJECTIVE:
    • To learn to use your voice as a rich, resonant instrument when communicating with others
    • Your voice transmits energy
    • Your vocal tone & quality can count for 84% of your message when people can’t see you (telephone)
    • The sounds of one word (hello)
    • The four aspects of voice (relaxation, breathing, projection, resonance)
    • Use vocal variety
    • Don’t read speeches
  • 18. 6. Language, Pauses & Non-Words
    • OBJECTIVE:
    • To use appropriate & clear language to your listeners, with planned pauses & no “non-words”
    • Direct language
    • Vocabulary increases with use
    • Beware of jargon
    • The pause - a most important tool
    • Replacing non-words with pauses
  • 19. 7. Listener Involvement
    • OBJECTIVE:
    • To maintain the active interest & involvement of each person with whom you are communicating, every time you talk - whether to one person or one thousand
    • Nine techniques for
    • listener-involving,
    • in three areas:
      • A. STYLE
      • B. INTERACTION
      • C. CONTENT
  • 20. A. Style
    • 1. DRAMA
      • Create a strong opening
      • Include a dramatic element
      • Add visual & kinetic detail
      • End your communication dramatically
    • 2. EYE COMMUNICATION
      • Survey all of your listeners
      • Keep your listeners involved
      • Gauge the reaction of your listeners
  • 21. A. Style
    • 3. MOVEMENT
      • Change the dynamics of your presentation
      • Never back away from your listeners
        • Especially at the beginning & end of your
        • presentation
    • 4. VISUALS
      • Add variety by using visuals
        • Something to look at, other than you
      • Use different types of visual aids
      • Get on-the-spot listener participation by
        • Questions on flip chart, etc.
  • 22. B. Interaction
    • 5. QUESTIONS
      • Rhetorical questions
        • Keep your listeners active & thinking
        • Valuable when you don’t have time, or
        • it’s not appropriate to discuss an issue
      • Ask for a show of hands
        • Get listeners more involved & gives a quick way to gauge their reactions
      • Ask for a volunteer
        • Only one person may speak or act, but adrenalin will rush through the others as they consider whether they might be the volunteer
  • 23. B. Interaction
    • 6. DEMONSTRATIONS
      • Plan ahead for every step or procedure
      • Have a volunteer from the group
    • 7. SAMPLES / GIMMICKS
      • Have fun with your listeners
        • Get them involved, but stay in control
      • Consider samples to reward volunteers
      • Use creativity
  • 24. C. Content
    • 8. INTEREST
      • Before you speak plan what you intend to say
        • Ask yourself: “How will I benefit my listeners?”
      • Remember short attention spans
      • Maintain a high level of personal interest
    • 9. HUMOUR
      • Begin with a friendly, warm comment
      • Make your humour appropriate to your listeners
      • Develop a sense of humour
      • If you “lay an egg” be willing to stand back & laugh at yourself
  • 25. 8. Using Humour
    • OBJECTIVE:
    • To create a bond between yourself & your listeners by using humour to enable them to enjoy listening to you more. To use humour as a conscious tool to make others have a good time when they are around you.
    • Don’t tell jokes - tell stories or anecdotes
    • Humanisation is humour
    • Remember the personality factor
    • Your smile is what people see
    • People learn best through humour
  • 26. 9. The Natural Self
    • OBJECTIVE:
    • To be authentic, to use your natural strengths & build on your weaknesses & be adaptable
    • Learn like a juggler
    • Communicating well
    • is a lifetime process
  • 27. Presentations:
    • Laptop/LCD:
    • Don’t make the method more important than the message
    • Add sound when appropriate
    • Avoid “creeping awareness”
    • Beware of laser pointers
    • Video:
    • Limit use of the pause button
    • Give specific points for observation
  • 28. The Art of Communication