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Communication in Presentations

Communication in Presentations



Verbal, Nonverbal and Para-verbal communications play an important role in any presentation. This PPT tries to demystify the concept. Thankful to many Web-resources and YouTube Videos in compiling the ...

Verbal, Nonverbal and Para-verbal communications play an important role in any presentation. This PPT tries to demystify the concept. Thankful to many Web-resources and YouTube Videos in compiling the presentation.



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    Communication in Presentations Communication in Presentations Presentation Transcript

    • Dr. Pankaj Khare March 2014 1
    • We shall learn -  Sending Messages  Verbal messages  Nonverbal messages  Para-verbal messages  The importance of consistency 2
    • MakeGroup of two and ask them to pick Scenarios given and role-play:  Scenario 1  Discussions between a Marketing Executive and a Client - Marketing a NEW Product  Scenario 2  Interview of a Political Leader by aTV Media Correspondent - Party’s position in forthcoming general elections in India 3
    •  Scenario 3  Discussions between two colleagues - Organizing an International Conference’s Inaugural Session  Scenario 4  Argument between Father and Son - Son wishes to buy a SmartPhone.  Scenario 5  An employee is trying to convince HR Manager for Salary hike 4
    • Chip Rose says:  Language to communicate,  To express ourselves,  To Get our ideas across, and  To connect with the person to whom we are speaking. 5
    • “When a relationship is working, the act of communicating seems to flow relatively effortlessly. When a relationship is deteriorating, the act of communicating can be as frustrating as climbing a hill of sand." 6
    •  Three components  Verbal Messages - the words we choose  Paraverbal Messages - how we say the words  Nonverbal Messages - our body language 7
    • Use of language to communicate  brief, succinct, organized  free of jargon  do not create resistance Barriers  critical, blaming, judgmental or harsh words  rambling, unorganized speech - tedious and discouraging 8
    • messages we send through our posture, gestures, facial expression, and spatial distance account for 55% 9
    •  primary way to communicate emotions  facial expression  postures and gestures 10
    • Movie 2 Movie 3 11
    •  refers to the messages that we transmit through  tone,  pitch, and  pacing  of our voices 12
    • Professor Mehrabian states –  paraverbal message accounts for approximately 38% of what is communicated to someone.  A sentence can convey entirely different meanings depending on the emphasis on words and the tone of voice. Example 13
    •  consistent (judicious-mix) verbal, paraverbal and nonverbal messages  conflictingVPN information - the nonverbal information tends to be believed.Example : through a clenched jaw, hard eyes, and steely voice, telling you they're not mad. Which are you likely to believe? What you see or what you hear? 14
    • Listening Physical attention to the speaker Speaker's nonverbal messages Attention to the words and feelings Reflective listening skills 15
    • Barriers are which reduces/stops/ destructs communication 16
    •  Attacking (interrogating, criticizing, blaming, shaming) Example : From what I can see, you don't have the training to teach a child 17
    •  Attacking (interrogating, criticizing, blaming, shaming) Example : "If you were doing your job and supervising Sunita in the lunch time we probably wouldn't be in this situation, would we?" 18
    •  You Messages (moralizing, preaching, advising, diagnosing (interrogating, criticizing, blaming, shaming)) Example : "You don't seem to understand how important it is for your child to get this help. Don't you see that he's well on his way to becoming a sociopath?" 19
    •  Showing Power (ordering, threatening, commanding, dire cting) Example : "If you don't voluntarily agree to this evaluation we can take you to due process. Go ahead and file a complaint if you want to." 20
    •  Showing Power (ordering, threatening, commanding, directing) Example : "I'm going to write a letter of complaint to the superintendent and have this in your file if you don't stop humiliating my son in front of his classmates. I know my rights." 21
    •  Flashing or rolling eyes  Quick or slow movements  Arms crossed, legs crossed  Gestures made with exasperation  Slouching, hunching over  Poor personal care  Doodling  Staring at people or avoiding eye contact  Excessive fidgeting with materials 22
    • Summarizing  It is two way.  It involves active listening.  It reflects the accountability of speaker and listener.  It utilizes feedback.  It is free of stress.  It is clear. 23
    •  Know what communication really is Communication is the process of transferring signals/messages between a sender and a receiver through various methods (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships. 24
    •  Have courage to say what you think Be confident in knowing that you can make worthwhile contributions to conversation. Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings 25  Practice
    • 1. Eye contact  must have an eye contact with every person so that you could deliver persuasively to every one. 2. Be Entertaining  speech should be informative and interesting  instead of reciting dry facts try to add humor  but, try not to be funny at serious matters. 26
    • 3. Use gestures  Make your whole body talk  Don’t plan in advance 4. Manifest constructive attitudes  Choose to be honest, patient, optimistic, sincere, respectful, and accepting of others 27
    • 5. Slow down  not try to complete speech in rush.  consciously control speed  give appropriate pauses 28
    • • Think according to the audience point of view. • Use ‘What is in it for me’ (WIIFM)’ approach to collect the material. Consider yourself as audience 29
    •  Plan in advances what you want to say  Use simple and clear language  Have variety  Use adequate examples and explanations  Be clear about what you are saying  Use body language 30
    •  Try to bring variety in the way you use your voice  Use an interactive approach wherever possible  Avoid rigidity in execution  Understand the learner and treat the content according to their needs 31
    • Thanks pkhare@ignou.ac.in 32