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La estrategia social + CRM = CRM

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La estrategia social como parte de la Gestión de Clientes

La estrategia social como parte de la Gestión de Clientes

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  • And <CLICK> first, I want to get all of YOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • And <CLICK> first, I want to get all of YOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • And <CLICK> first, I want to get all of YOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • And <CLICK> first, I want to get all of YOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • And <CLICK> first, I want to get all of YOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • And <CLICK> first, I want to get all of YOU on the same page on what CRM is,The <CLICK> we discuss why YOU need a CRM solution and <CLICK> I will end my presentation showing you why SugarCRM is the best solution for YOU.
  • Transcript

    • 1. User Group Junio 6 de 2013
    • 2. Nuestra EmpresaSomos una empresa de servicios de apoyoempresarial, enfocada en la generación de valor yel mejoramiento del desempeño de nuestros clientes.Expertos en definir e implementar sistemas de CRMExperiencia• Fundada en el 2004Algunos clientes Palmtree• Fenalco Presidencia Nacional• Cámara de Comercio de Bogotá• GM Colmotores• Asobancaria• Departamento Nacional de Planeación• AR Hoteles
    • 3. Algunos de los presentes
    • 4. Algunos de los presentes
    • 5. SOCIAL + CRM = CRM+ =
    • 6. AdministrarAnalizarActuarCiclo de experiencia social
    • 7. 10InsumoAlcanceParticipaciónImpacto
    • 8. MercadeoVentasSoporteProspectaciónSegmentaciónCampañasOportunidadesMaduraciónCierresCasosServicioalclienteCiclo del CRM
    • 9. MercadeoVentasSoporteProspectaciónSegmentaciónCampañasOportunidadesMaduraciónCierresCasosServicioalcliente
    • 10. Gracias@palmtreeco – www.palmtree.comercadeo@palmtree.co