1.                540109150762.                54010915199       3. . .     54010915155       4. . .     54010915100      ...
Organizing and Management                        0903101                       12                       . 2555            ...
“            ”    “        ”                TOT
1.     1.1           (Competency)     1.22.     2.1
2.2
TOT
24x7 All Day All Time                                      410              “                 ”                           ...
Help Desk                                  ServiceOperation Center (SOC)(ADSL)                         knock door     Band...
H.A.V.E.                              H.A.V.E.                          21              2553                   3          ...
Share Desktop, Slide Show, White Board       Chat                           TOT           Prepaid                   “     ...
TOT        prepaid 100 – 5,000                  TOT Wi-Fi60   –   600                  24                                 ...
“                                    Telephone        forUniversal   Service    Obligation     for   DisabilitiesPersons  ...
2553“                              TOT    ADSLTester”                                              50                     ...
USO)                               2.1                    2              14,327                          1                ...
100                700,000           30      2.4                     1                   100                           100...
2.5.1                          Wheelchair500 2.5.2                                        500 2.5.3                       ...
1)             3(   2549-2552)            2552                     (    )                                3(3G)            ...
SMS, Voice, VDO CallInternet                                 7.2Mbps3G            3                  1        2           ...
NGN      804,183                     FTTx482,600   Ports                NGN                                              3...
FTTx                              10 Mbps             100                 Mbps           Voice),              Data),      ...
2,144 Ports              (          )                  2554                             6-24Mbps
2552"    Trusted Brand 2007   2550             Tr                                        2549    Trusted Brand 2006       ...
Super Brand 2004   2547                          2547
1.2.3.4.5.
6.7.1.    :1.11.2
()2.   :
3.   :
(Stakeholders)     6         1       /1.
/                          /2.3.4.5.6.                (Conflict ofInterest)
7.     2   21.2.3.
4.5.6.     31.
2.3.4.5.     4           /   /1.         /   /
2.         /   /3.     51.2.     61.2.
3.(Law-abiding citizen                       (   )           6       1
1.1.11.21.3
2.2.12.2
2.32.43.4.5.
6.7.     21.       (Merit System)
2.3.     (Participative Management)4.5.6.7.
8.9.10.      (   )11.
31.2.       (Quality of Services)3.4.5.
6.7.         4                                 /       /   /     /           /       /1.                     /       /    ...
3.4.5.     5
1.2.3.4.            (PublicSpirit)          6
1.2.3.4.4.14.2
4.35.6.
(   )     (   )1.2.3.
4.5.6.7.
(               )           H.A.V.E. Online "                     29            55               We Do "                  ...
TOT alms           Content                             e-Learning     31      55              Just pay Franchise          ...
007TOT net call                      31        55                       TOT net call                      31        55    ...
Caller ID"                        6               31        56              Just Pay              TOT prepaid    pin phone...
TOT       TOT YOUNG CLUB                           “TOT Young Club”       . . 2548                  TOT Young Club        ...
•Blog Cyber Share“                              ”•                                  “Cyber CampWorld Care”                ...
20012-15              40,0002537                       50        13
30,000                                3         1                                  .    .                   1,000         ...
(   )        “                       ”                         50                              . . 2538•            10•    .
KU – Band                                 (Optic Fiber Cable)(Submarine Fiber)                 (Microwave)(Videoconference...
4                 (        )                        20,000••            IT – supported instruction                       ...
(Knowledge– based society)•               TOT IT SCHOOL        TOTITSCHOOL                . .2547
1        1                            2547                                                 80            80               ...
TOT        IT              SCHOOLHOMEPAGE                  TOT    IT       SCHOOL  “                           ”  “       ...
2   2555
2555“             ”“                       ”(Telephone forthe   deaf)                  SMS                        (02/02/55)
2   2555
14            (Sport        Complex)02/02/55)
2            2555           20                                     “Internet    Data    Center   (IDC)       ”
Internet Data Center (IDC)                         1801/02/55)
1         2555                                     (       18             2555            60                       “Voice ...
,     “TOTe-conference”                     “TOT   net   call”“TOT3G”     4G (31/01/55)
31   2555
“4G Thailand The First100 Mbps”,                                         ,(                                          ,    ...
20                     2555                 8                     255501/02/55)
1   2555
45“                 ”                TOT3G    30/01/55)
28           2555         TOT3G5
3                       7               3.9G                                                  3G                          ...
13.00        192555           7                   3.9G          13.00
(18        3.00     2.75                   2.50   )
TOT Contact Center                 1100025051031 025749626                           http://complain.tot.co.th/           ...
1.    planning                   TOT           3G                         NGN     TOT                 TOT
2.            Organizationcall centre                      helppesky3.                           Leading
4.   Controlling
รายงาน บริษัท ทีโอที
รายงาน บริษัท ทีโอที
รายงาน บริษัท ทีโอที
รายงาน บริษัท ทีโอที
รายงาน บริษัท ทีโอที
รายงาน บริษัท ทีโอที
รายงาน บริษัท ทีโอที
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รายงาน บริษัท ทีโอที

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Transcript of "รายงาน บริษัท ทีโอที"

  1. 1. 1. 540109150762. 54010915199 3. . . 54010915155 4. . . 54010915100 BE543
  2. 2. Organizing and Management 0903101 12 . 2555 2 2555 TOT 24 249731 2545 53
  3. 3. “ ” “ ” TOT
  4. 4. 1. 1.1 (Competency) 1.22. 2.1
  5. 5. 2.2
  6. 6. TOT
  7. 7. 24x7 All Day All Time 410 “ ” Call Center1100 1177
  8. 8. Help Desk ServiceOperation Center (SOC)(ADSL) knock door BandwidthADSL
  9. 9. H.A.V.E. H.A.V.E. 21 2553 3 TalesRunner We Dancing Online (WeDo) 2553 4.5 20,000 TOT e-Conference WebConference realtime
  10. 10. Share Desktop, Slide Show, White Board Chat TOT Prepaid “ ” 5,000 120,000ATM TOT prepaid TOT Wi-Fi ATM6,500 TOTprepaid/ TOT Wi-Fi ATM
  11. 11. TOT prepaid 100 – 5,000 TOT Wi-Fi60 – 600 24 ATM KTB on the Move 88
  12. 12. “ Telephone forUniversal Service Obligation for DisabilitiesPersons : TOT USO) ”
  13. 13. 2553“ TOT ADSLTester” 50 Tales Runner 3 Best Casual Game Award2010 : Casual 2010 PopularAward : 2010 BestCorporate SocialResponsibility 2010
  14. 14. USO) 2.1 2 14,327 1 12.2 12 2,702 2.3
  15. 15. 100 700,000 30 2.4 1 100 100 1,8202.5 6,500
  16. 16. 2.5.1 Wheelchair500 2.5.2 500 2.5.3 500 2.5.4 5,000 2.63,500 (UniversalserviceObligation:USO)
  17. 17. 1) 3( 2549-2552) 2552 ( ) 3(3G) 3 2553 3G TOT 3G
  18. 18. SMS, Voice, VDO CallInternet 7.2Mbps3G 3 1 2 13 3 3 80 NGN Convergence)Ubiquitous)
  19. 19. NGN 804,183 FTTx482,600 Ports NGN 3 BroadbandIP Core Network) IP Packet Based Multiservice Bandwidth 640 Gaps 77
  20. 20. FTTx 10 Mbps 100 Mbps Voice), Data), Video)CCTV Security Health CareSOHO 3,200Ports
  21. 21. 2,144 Ports ( ) 2554 6-24Mbps
  22. 22. 2552" Trusted Brand 2007 2550 Tr 2549 Trusted Brand 2006 Trusted Brand"
  23. 23. Super Brand 2004 2547 2547
  24. 24. 1.2.3.4.5.
  25. 25. 6.7.1. :1.11.2
  26. 26. ()2. :
  27. 27. 3. :
  28. 28. (Stakeholders) 6 1 /1.
  29. 29. / /2.3.4.5.6. (Conflict ofInterest)
  30. 30. 7. 2 21.2.3.
  31. 31. 4.5.6. 31.
  32. 32. 2.3.4.5. 4 / /1. / /
  33. 33. 2. / /3. 51.2. 61.2.
  34. 34. 3.(Law-abiding citizen ( ) 6 1
  35. 35. 1.1.11.21.3
  36. 36. 2.2.12.2
  37. 37. 2.32.43.4.5.
  38. 38. 6.7. 21. (Merit System)
  39. 39. 2.3. (Participative Management)4.5.6.7.
  40. 40. 8.9.10. ( )11.
  41. 41. 31.2. (Quality of Services)3.4.5.
  42. 42. 6.7. 4 / / / / / /1. / / /2. / / /
  43. 43. 3.4.5. 5
  44. 44. 1.2.3.4. (PublicSpirit) 6
  45. 45. 1.2.3.4.4.14.2
  46. 46. 4.35.6.
  47. 47. ( ) ( )1.2.3.
  48. 48. 4.5.6.7.
  49. 49. ( ) H.A.V.E. Online " 29 55 We Do " 29 55 Tales Runner " 29 55TOT e-market “Big Thanks” " 14 55" 2" 7 Mb 390 25 55 Knowledge Plus powered by TOT 31 55
  50. 50. TOT alms Content e-Learning 31 55 Just pay Franchise 31 55 TOT satellite 2,000 31 55TOT IPTV "Basic Package" 31 55 Cloud apps powered by TOT 31 55 008 3 31 55 008
  51. 51. 007TOT net call 31 55 TOT net call 31 55 TOT e-Market “Pearl” 30 55 TOT net call 31 55
  52. 52. Caller ID" 6 31 56 Just Pay TOT prepaid pin phone 108 only 30 55 TOT prepaid pin 108 31 55 1 31 55 50 Y-Tel 1234 31 55
  53. 53. TOT TOT YOUNG CLUB “TOT Young Club” . . 2548 TOT Young Club 1-6TOT Young Club• Web Blog•“ ”
  54. 54. •Blog Cyber Share“ ”• “Cyber CampWorld Care” Blog . . 2553(Corporate Social Responsibility : CSR ) TOT Young ClubGreen IT
  55. 55. 20012-15 40,0002537 50 13
  56. 56. 30,000 3 1 . . 1,000 2 . . 6,000 3 1 . . . . 9,000 2549 2 . . 7,000 3 2550 7,000•
  57. 57. ( ) “ ” 50 . . 2538• 10• .
  58. 58. KU – Band (Optic Fiber Cable)(Submarine Fiber) (Microwave)(Videoconference)(Internet Protocol : IP) e-Learning Video Streaming www.dlf.ac.th (Web – based instruction) www.dlfeschool.in.th
  59. 59. 4 ( ) 20,000•• IT – supported instruction Blended Learning
  60. 60. (Knowledge– based society)• TOT IT SCHOOL TOTITSCHOOL . .2547
  61. 61. 1 1 2547 80 80 4 1 7 2 7 3 21 4 45 80 TOT IT SCHOOLserver
  62. 62. TOT IT SCHOOLHOMEPAGE TOT IT SCHOOL “ ” “ ” 2555 (02/02/55)
  63. 63. 2 2555
  64. 64. 2555“ ”“ ”(Telephone forthe deaf) SMS (02/02/55)
  65. 65. 2 2555
  66. 66. 14 (Sport Complex)02/02/55)
  67. 67. 2 2555 20 “Internet Data Center (IDC) ”
  68. 68. Internet Data Center (IDC) 1801/02/55)
  69. 69. 1 2555 ( 18 2555 60 “Voice Conference”“VDO Conference” , TOT wife
  70. 70. , “TOTe-conference” “TOT net call”“TOT3G” 4G (31/01/55)
  71. 71. 31 2555
  72. 72. “4G Thailand The First100 Mbps”, ,( , , BWA : BroadbandWireless Access LTE : Long TermEvolution 2.3 Mbps
  73. 73. 20 2555 8 255501/02/55)
  74. 74. 1 2555
  75. 75. 45“ ” TOT3G 30/01/55)
  76. 76. 28 2555 TOT3G5
  77. 77. 3 7 3.9G 3G 2100 MHz HSPA+ (High Speed Packet AccessPlus) 3.9G 42 Mbps. 21 Mbps. 18 2555 592555 5,320 122555 7 3.9G
  78. 78. 13.00 192555 7 3.9G 13.00
  79. 79. (18 3.00 2.75 2.50 )
  80. 80. TOT Contact Center 1100025051031 025749626 http://complain.tot.co.th/ 1177 Websitehttp://tel1177.tot.co.th 9 6 89/2 3 10210 025749490, 025051204 025054402 E-Mail : tothuman@tot.co.th tothuman@yahoo.com
  81. 81. 1. planning TOT 3G NGN TOT TOT
  82. 82. 2. Organizationcall centre helppesky3. Leading
  83. 83. 4. Controlling

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