This report presents key trends and macro themes that retailers, service providers and product manufacturers can leverage to enhance the shopper experience in order to drive sales. It is designed to ...
This report presents key trends and macro themes that retailers, service providers and product manufacturers can leverage to enhance the shopper experience in order to drive sales. It is designed to inspire anyone involved in creating touchpoints that lead a customer through the purchase path.
While we recognize that there is tremendous change across all aspects of retail, the focus of this report is the vibrant innovation that revolves around the physical store.
After analysis of numerous data points that pointed to change in the shopper experience, PSFK's Consulting team spoke to the people behind key projects leading this change. This research yielded 10 key retail trends that sit within 3 broad themes - Online Expections Offline Experience, Shopper Knowhow and Redefined Retail Cartography. To understand the implications and opportunities we interviewed dozens of senior retail and brand executives and their recommendations are listed throughout the document.
We hope that you find inspiration in every section of the 2011 issue of the Future of Retail report. For copies or an in-person presentation, please visit http://www.psfk.com/future-of-retail
Arnel Salcedo medical supplies Malaysia . I think these consumer empowerment types of solutions are going to permeate brick and mortar establishments in the coming years.1 year ago
Peter 't Hoen, Sr. Creative (Retail) at VBATAgain a great observation of where retail is now and will be in the near future. Peter 't Hoen senior retail designer SVT Amsterdam1 year ago
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esse group /INCLINEDESIGN at esse group /INCLINEDESIGNThis came home to me how 'mainstream' this is already, when last week I was in our local pharmacy on Lopez Island (population 2500 and reached only by ferry and float plane) and the two employees had handheld checkout/inventory devices.1 year ago
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Nick Reuter, Co-Owner at AlpineZone.comThis is great stuff. I'm working on @TotalTab, a mobile payment app that connects patrons of restaurants and bars to the POS systems for self-checkout. No more waiting. I think these consumer empowerment types of solutions are going to permeate brick and mortar establishments in the coming years.
Remember when as a small biz owner all you needed was a website? You need a lot more than that now!1 year ago
hgalasso
Health Center: LifeWave Products and Patches Created by David S - A funny movie is a click away
1 year ago
Peter 't Hoen senior retail designer SVT Amsterdam 1 year ago
Remember when as a small biz owner all you needed was a website? You need a lot more than that now! 1 year ago
Can't wait for the full report :)
Congrats to PSFK's team ! 1 year ago