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PSFK Future Of Retail Report 2011

by on Jul 31, 2011

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This report presents key trends and macro themes that retailers, service providers and product manufacturers can leverage to enhance the shopper experience in order to drive sales. It is designed to ...

This report presents key trends and macro themes that retailers, service providers and product manufacturers can leverage to enhance the shopper experience in order to drive sales. It is designed to inspire anyone involved in creating touchpoints that lead a customer through the purchase path.

While we recognize that there is tremendous change across all aspects of retail, the focus of this report is the vibrant innovation that revolves around the physical store.

After analysis of numerous data points that pointed to change in the shopper experience, PSFK's Consulting team spoke to the people behind key projects leading this change. This research yielded 10 key retail trends that sit within 3 broad themes - Online Expections Offline Experience, Shopper Knowhow and Redefined Retail Cartography. To understand the implications and opportunities we interviewed dozens of senior retail and brand executives and their recommendations are listed throughout the document.

We hope that you find inspiration in every section of the 2011 issue of the Future of Retail report. For copies or an in-person presentation, please visit http://www.psfk.com/future-of-retail

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110 of 13 previous next Post a comment

  • BethLillian Beth Lillian, Teacher at Home Wonderful presentation of very beautiful photos. Congratulations and thanks. schoolgrants 1 year ago
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  • aganuls Arnel Salcedo medical supplies Malaysia . I think these consumer empowerment types of solutions are going to permeate brick and mortar establishments in the coming years. 1 year ago
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  • aganuls Arnel Salcedo Nice to offer in medical supplies Malaysia . I hope more people will know about this good news. 1 year ago
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  • originplus originplus at originplus seems there haven't such a professional vendor to push related solution in china! 2 years ago
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  • wissensguru wissens guru The presentation is really very eye catchy. Good job 2 years ago
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  • social-media Dina Brown >>>>> http://www.lifewave.com/health-center <<<<<


    Health Center: LifeWave Products and Patches Created by David S - A funny movie is a click away<br /><object type="application/x-shockwave-flash" data="http://www.metacafe.com/fplayer/6321927/health_center_lifewave_products_and_patches_created_by_david_s.swf" width="350" height="288"><param name="movie" value="http://www.metacafe.com/fplayer/6321927/health_center_lifewave_products_and_patches_created_by_david_s.swf"></param><embed src="http://www.metacafe.com/fplayer/6321927/health_center_lifewave_products_and_patches_created_by_david_s.swf" width="350" height="288" type="application/x-shockwave-flash"></embed></object>
    2 years ago
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  • plfhoen Peter 't Hoen, art director at Jos de Vries the retail company Again a great observation of where retail is now and will be in the near future.
    Peter 't Hoen senior retail designer SVT Amsterdam
    2 years ago
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  • CASUDI esse group /INCLINEDESIGN at esse group /INCLINEDESIGN This came home to me how 'mainstream' this is already, when last week I was in our local pharmacy on Lopez Island (population 2500 and reached only by ferry and float plane) and the two employees had handheld checkout/inventory devices. 2 years ago
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  • ntreuter Nick Reuter, Co-Owner at AlpineZone.com This is great stuff. I'm working on @TotalTab, a mobile payment app that connects patrons of restaurants and bars to the POS systems for self-checkout. No more waiting. I think these consumer empowerment types of solutions are going to permeate brick and mortar establishments in the coming years.

    Remember when as a small biz owner all you needed was a website? You need a lot more than that now!
    2 years ago
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  • MisterG FredG Leveque, SVP Digital at Edelman As usual, an acute & broad vision of retail marketing's coming innovations.
    Can't wait for the full report :)

    Congrats to PSFK's team !
    2 years ago
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