Corporate Conversation:Effective and AppropriateInternal StakeholdersA Best Practice of KompasGramedia GroupR. MASRI SAREB...
A best practice• A best practice is a technique  or methodology that, through  experience and  research, has been proven t...
• Successful companies  recognise that their employees  are the ambassadors of the firm  and their brands.• Shareholders a...
Ten Things You Should Do1. Develop an open and  transparent culture. Have a  system of regular briefings and  consultation...
2. Encourage and value feedback.  This may include questions and  suggestions that will be passed  up the management chain...
3. Use all relevant channels.  Communication can embrace  briefings, notice boards,  internal e-mail, intranet,  employee ...
4. Explain change. Where  significant changes are under  consideration, take time to  explain the background and why  this...
5. Engage and involve. Your  employees are also consumers  and often so are shareholders.  Ask them what they think of  yo...
6. Project and protect the brand.  Corporate clothing is a good  way to project the brand, but  make sure this is of good ...
7. Be consistent. Ensure that  internal briefings and public  communication are consistent.  Mixed messages make all  stak...
8. Create role models.  Acknowledge and reward the  exceptional performer, winning  teams and individuals who  make worthw...
9. Live the message. Ensure that  planned programmes and  agreed changes roll out to  schedule and that everyone,  even th...
• 10. Train and train some more.  Training builds skills and  confidence, it can reinforce  good practice. It is an  inves...
Five Things You Should Not Do1. Dont keep people in the dark.  This will only allow rumour to  spread and issues to become...
3. Dont forget the isolated. Many  companies have sales or  service people in the field,  branch operations and even part ...
4. Dont neglect feedback. This is  often the most valuable part of  the communication process - it  shows concern, involve...
5. Dont panic. Public speaking  can unnerve some people.  Develop a training programme if  this is an issue.
Further Reading• Lyn   Smith,   Pamela   Mounter.  Effective    Internal      Com-  munication. Kogan Page.• Shel      Hol...
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PRSI int pr conf 2011 day 1 - Corporate conversation, effective and appropriate internal stakeholders communications Masri Sareb Putra

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PRSI int pr conf 2011 day 1 - Corporate conversation, effective and appropriate internal stakeholders communications Masri Sareb Putra

  1. 1. Corporate Conversation:Effective and AppropriateInternal StakeholdersA Best Practice of KompasGramedia GroupR. MASRI SAREB PUTRA
  2. 2. A best practice• A best practice is a technique or methodology that, through experience and research, has been proven to reliably lead to a desired result.
  3. 3. • Successful companies recognise that their employees are the ambassadors of the firm and their brands.• Shareholders and other stakeholders are also vital cogs in the company wheel. Here are some ideas for improving internal communication.
  4. 4. Ten Things You Should Do1. Develop an open and transparent culture. Have a system of regular briefings and consultation to keep employees informed of market trends, trading performance, business developments, emerging issues and changes.
  5. 5. 2. Encourage and value feedback. This may include questions and suggestions that will be passed up the management chain for an assured response if they cannot be answered on the spot.
  6. 6. 3. Use all relevant channels. Communication can embrace briefings, notice boards, internal e-mail, intranet, employee annual reports, newsletters, even corporate video and business TV. With employee permission, dont overlook text message and mobile communications.
  7. 7. 4. Explain change. Where significant changes are under consideration, take time to explain the background and why this is important to the business and to those affected. The issues must be understood and ownership and responsibility shared.
  8. 8. 5. Engage and involve. Your employees are also consumers and often so are shareholders. Ask them what they think of your new products, advertising campaign and new corporate identity.
  9. 9. 6. Project and protect the brand. Corporate clothing is a good way to project the brand, but make sure this is of good quality and cleaned and replaced at regular intervals.
  10. 10. 7. Be consistent. Ensure that internal briefings and public communication are consistent. Mixed messages make all stakeholders nervous.
  11. 11. 8. Create role models. Acknowledge and reward the exceptional performer, winning teams and individuals who make worthwhile suggestions.
  12. 12. 9. Live the message. Ensure that planned programmes and agreed changes roll out to schedule and that everyone, even the chairman, participates.
  13. 13. • 10. Train and train some more. Training builds skills and confidence, it can reinforce good practice. It is an investment that shows your employees they are valued.
  14. 14. Five Things You Should Not Do1. Dont keep people in the dark. This will only allow rumour to spread and issues to become exaggerated.2. Dont spin. People appreciate plain speaking and honesty. If there is a feeling that you are only telling part of the story, confidence will be undermined.
  15. 15. 3. Dont forget the isolated. Many companies have sales or service people in the field, branch operations and even part time workers who all need to be included in the communication loop.
  16. 16. 4. Dont neglect feedback. This is often the most valuable part of the communication process - it shows concern, involvement and shared ownership of issues. It can often provide insights that are not available from management ivory towers.
  17. 17. 5. Dont panic. Public speaking can unnerve some people. Develop a training programme if this is an issue.
  18. 18. Further Reading• Lyn Smith, Pamela Mounter. Effective Internal Com- munication. Kogan Page.• Shel Holtz. Corporate Conversations: A Guide to Crafting Effective and Appropriate Internal Communications. Amacom.

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