• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Order Management Process
 

Order Management Process

on

  • 5,232 views

An example of an "order management" workflow process example using PNMsoft's workflow software platform.

An example of an "order management" workflow process example using PNMsoft's workflow software platform.

Statistics

Views

Total Views
5,232
Views on SlideShare
5,220
Embed Views
12

Actions

Likes
1
Downloads
158
Comments
0

1 Embed 12

http://www.slideshare.net 12

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Order Management Process Order Management Process Presentation Transcript

  • Internal Portal
  • Initiate a support case from an online form
  • Location details
  • NNI details
  • Task is sent to Tom for feasibility testing
  • Open Tom’s Outlook (I.T Manager)
  • Task details are embedded in the email. User can approve/decline from Outlook toolbar
  • Workflow Status
  • Tom’s task – break the request into sub-tasks
  • Tasks are sent to the technical teams
  • Open Peter’s Case Management Portal
  • Case Management
  • Peter’s task – reviewing the component requests
  • Open Mark’s Outlook (Customer Support)
  • Task details are embedded in the email
  • Workflow Status
  • Mark can see a summary of the technical teams responses
  • Mark can notify the customer – Case resolved
  • Audit Trail
  • Process Overview
  • Drill down to locate the process bottleneck
  • Team Performance
  • Team Status
  • Late Tasks - Report
  • Report can be exporting to PDF and Excel
  • Report in PDF format
  • Report in Excel format
  • Opening the Report Builder
  • Managers can create their own reports – without code
  • Filtering the report – cut and dice
  • Reports can be saved, exported, printed and distributed