Srinivas iyengar presentation for pmi seminar

Managing Conflicts in Projects

Background
Conflicts DO happen in EVERY Project
People do “ PERCEIVE ” views/opinions causing conflict
A Level of Conflict in GOOD
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Why Does Conflict Happen
Organisation & Cultural Set-up
Set of “ Diverse ” or “ too Familiar ” people in a Project
Projects have Pre-fixed Schedules, Timelines & Priorities
Communication Issues
Perception of “ Being Ignored ”
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Why Does Conflict Happen
Project have “ More Wants ” and “ Less Resources ”
“ I ” over “ We ” mind-set
Lack of Role Clarity
Lack of Knowledge Depth at Leadership Level
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When Does Conflict Happen
Leader and/or the Key People do NOT have the Depth in Subject Area Critical to Project
Implementing the Solution before Understanding the Problem
Lack of Consensus building up (specially at key stage of project)
They Happen Primarily during ----
Conception Stage
Definition Stage
Final Closure/Signoff Stage
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Reaction to Project Conflicts
Withdraw and Keep Mum  Short Term Benefit, Postpones Issue
Smoothen with talking  Gives Emotional Touch, Can also Skip the real issue
Force-Fit the Solution  Less Time Wasted, “Just Do It” attitude, Can suppress the issue from being fully brought out
Compromise  Makes both Happy, Can also Alter End-Goal at times
Problem Solving  Provides Lasting Solution, Can take Time
0f 34 One or More type of Approach is often seen as used

Handling Conflicts Better….
Put a Strong Governance Model
Key Stakeholder on Steering Group
Clarity of Roles and Responsibility of ALL
Governance Structure – Regular Status Meeting
Process Focus
LISTEN
Forces People to Clarify their Views
Helps Connect With Your People
Assess the Impact of a Conflict to the Project --- Key to deciding on the method to Conflict Resolution
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Handling Conflicts Better….
Transparency in Dealing
Keep to the Point – “Be Straight”
Stand for What is Right
Document Resolution
Resolution Points & Stakeholder Agreement
Impact of Conflict on Project & Mitigation
Communicate to all Stakeholders & Impacted Project People
Tools
Issue Tracker --- Good S/W Solution Available
Risk Register & Chat
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Thank you [email_address]

Srinivas iyengar presentation for pmi seminar

by PMInstituteIndia on Dec 01, 2010

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Srinivas iyengar presentation for pmi seminar — Presentation Transcript