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Pp For Diversity Randolph

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Transcript

  • 1. WORKPLACE DIVERSITY
    • Presented by:
    • Pamela J. Randolph, MS Philander Smith College
  • 2. Workplace Diversity Defined
    • The unique background and variable differences of employees which collectively impact organizational effectiveness
  • 3. Differences Family Neighborhoods Business/ Workplace Community School Politics Religion Peers
  • 4.
    • Hinder Productivity
    • Create Conflicts
    • Lead to Communications Gap
    Potential Downsides of Diverse Organizations
  • 5.
    • Improve Work Systems and Processes
    • Become more Creative and Innovative
    • Increase Employee Satisfaction
    • Build Diversity Awareness
    Potential Opportunities of Diverse Organizations
  • 6.
    • Awareness means the recognition of what is important to you as an individual and your:
    Self Awareness Values Perceptions Expectations
  • 7.
    • Societal Traditions
    • Organizational Norms
    • Stereotyping
    • Prejudice
    Potential Obstacles to a Diverse Workplace
  • 8.
    • 1. Recognize and Understand the Differences
    • 2. Create the Appropriate Message
    • 3. Deliver the Message
    • 4. Obtain the Feedback
    The Diversity Communication Planner
  • 9.
    • *What do I know about the person, especially motivators
    • *How will the person respond to the communication
    • *What questions might this person ask, and why are those questions important
    Recognize and Understand the Differences
  • 10.
    • *Explanation of the situation
    • *Explanation as to why the current state is no longer acceptable or adequate
    • *Provide the WIIFM
    • *Discussion of what specifically must change
    • *Emphasize your support
    • *Address specific concerns
    Create the Appropriate Message to Communicate
  • 11.
    • *Decide the overall tone of your delivery
    • *Set date and time for communicating the message
    • *Determine the approach that the other person will be most comfortable with
    Deliver the Message
  • 12.
    • *Has the person really accepted your position
    • *Has the person been influenced by you personally or by the rewards, consequences, or both
    Obtain the Feedback
  • 13. Conflict Resolution Styles Avoider Cooperator Competitor Adapter
  • 14.
    • *Acknowledge that conflict exists
    • *Identify the “Real” conflict
    • *Hear all points
    • *Together explore ways to resolve conflict
    • *Gain agreement and responsibility
    • *Follow-up and review
    Steps to Conflict Resolution
  • 15. Pamela J. Randolph
    • Pamela is a Licensed International Certified Alcohol & Drug Counselor registered (LADAC ICADC ICCDPD GCDF OWDS) with the Arkansas Certification Board of Alcohol & Drug Abuse Counselors as well as a College Professor/Field Trainer. Professional degrees were received from the following schools including a Bachelor of Arts degree from Philander Smith College (Home Economics/Sociology/Business Administration), Master of Science (Addiction Studies and Counseling) degree from the University of Arkansas at Pine Bluff, and this great girl is currently pursuing a PhD degree from Texas Woman's University (Family Studies with an emphasis in Adolescent Counseling.
    •