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Disaster Case Management:  two local models and a national perspective
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Disaster Case Management: two local models and a national perspective

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Speakers:  Lauren Zeigler, Lead Case Manager, Catholic Community Services of Western ...

Speakers:  Lauren Zeigler, Lead Case Manager, Catholic Community Services of Western
Washington
 Barbara Nelson, Public Education Outreach Specialist - Pierce County Department of
Emergency Management
 Susan Vaughn, Regional Chief of Operations, Catholic Community Services of Western
Washington
Victims of disasters often require case management services to help them regain self-sufficiency and
return to their pre-disaster condition. Prior to Hurricanes Katrina and Rita there was no federal authority
to support case management of disaster victims. Consequently, case management was provided through
donated funds and by voluntary agencies. For disasters on a much smaller scale, such as an apartment
fire or flooding, recent experience in Washington State has demonstrated a similar need for a system that
assesses individual and family needs and assists with connecting them with the appropriate services to
address immediate circumstances and longer-term needs. Pierce County and King County have both
developed models to respond to typically unmet needs in their communities.

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Disaster Case Management:  two local models and a national perspective Disaster Case Management: two local models and a national perspective Presentation Transcript

  • Disaster Survivors Advocacy Team DSAT Case Management for Long Term Recovery Pierce County Model
  • Homeland Security Presidential Directive 8 2002The i iTh mission of Citi f Citizen C Corps i t h is to harness th power theof every citizen through education training volunteer serviceto make communities safer stronger better preparedto respond to the threats and disasters of all kinds kinds.
  • This mission is accomplished through a national network of local, state and tribal Citizen Corps Councils.
  •  Build on community strengths y g to implement Citizen Corps programs. Carry out a local strategy to have every American participate. Encourage cooperation and collaboration among ll b community leaders.Each council is unique to its community.
  • D i d and tailored to each community Designed d il d h i by bringing together: Emergency management & first responders Volunteer and community services Faith based and community based organizations Business & industry Community neighborhood networks
  • Assoc.  St. Vincent  Salvation  Local Fire Hams Ministrie dePaul Armyy CERT s Comm.Am Red  ServicesCross Emergency  SheltersHelping Hands Comm.  Chaplains2‐1‐1MRC Latter Day  Saints So. Baptists Local EM PC‐NETs Saybr Const. Am Legion
  • January, 2009 in Pierce County When disasters happen… … …people step l forward to help.
  • January, 2009 in the EOC Trading cards g
  • It worked but…we could d b ld do better! !
  • Disasters are local . . local. …so let’s turn to locals first for recovery. Get local agencies working g g  Reduces the chance of together. someone taking Eliminates the “silo” trap. inappropriate advantage of multiple resources resources. Reduces the chance of  Lays a footprint for when someone falling through the cracks. h k more people come to the table.
  •  Our strengths  What we lacked  Existing agencies  Defined system to work together.  Leverage current resources:  Understanding what assets each  Non-profits, NGOs, faith- agency brings to the table. based groups  A process to share capabilities &  Government community information. service agencies  What’s out there?  Private businesses  National models….  Citizen Corps  ACF, Catholic Charities, United  We already have a table. Methodists Committee on Relief  People at least know each other.  What’s the state plan?
  • Disaster Case Management for Individuals and Families PC family needs  PC family needs Am. Legion Am Legion Disaster  help! Strikes!! Am. Red Cross Assoc. Ministries LDSCalls come to Damage  Disaster Di tAssessment line:Triaged for those needing extra help Survivors  Salvation Army Advocacy  Team (w/CC  ( /CC St. Vincent dePaul St Vincent dePaul CC Liaison Team admin.) PC Community  Connections Southern Baptists NEEDS: Cleanup, clothing, furniture,  temporary housing,  2‐1‐1 transportation, mental  transportation mental health, medications, food  stamps…  MANY OTHERS…
  • EOC AccessAccess to the technology in the EOCenhances communication.
  • Specialized boards on Web EOCProcess to identify people who may need assistance and direct yp p ycalls to the Citizen Corps/DSAT table.
  • Honing our skills and capabilities capabilities. Networking Day g y United Methodist Committee on Relief Disaster Case Management training Share agency capabilities and contact information t ti f ti Speakers at DSAT meetings Tabletop exercises
  • Disaster Case Management for Individuals and Families PC family needs  PC family needs Am. Legion Am Legion Disaster  help! Strikes!! Am. Red Cross Assoc. Ministries LDSCalls come to EOC Disaster Di t Triaged for those needing  Survivors extra help. Salvation Army Advocacy  CAN Team (w/CC  ( /CC St. Vincent dePaul St Vincent dePaul CC Liaison Team admin.) PC Human Services Southern Baptists NEEDS: Cleanup, clothing, furniture,  temporary housing,  2‐1‐1 transportation, mental  transportation mental health, medications, food  stamps…  MANY OTHERS…
  • Coordinated Assistance Network . . . a CAN-do approach CAN-How it WorksThis shared platform:  Brings community-based community based organizations together around client and resource data. Intra-agency collaboration works to dynamically support client recovery.
  • Confidentiality is important.. y p  Access to CAN requires a q 501c3 (non-profit) status.  CCC-PC has received CCC PC approval for access to CAN.  Will support with local agency training.  O l agencies actually d i Only i t ll doing case management have full access.
  • What’s ahead?What s • Sooner or later, the  Training with the CAN creek’s gonna program. rise…….  Bringing in UMCOR for more case management lessons.  Exercises with other Citizen Corps programs and large-scale intra- agency exercise events.
  • This unique communitycollaboration represents: Partnership Trust Commitment
  • Questions?
  • Thank youBarbara NelsonPierce County Emergency Management253.798.2168bnelso1@co.pierce.wa.us