Disruptive technology session_shutl

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Disruptive technology session_shutl

  1. 1. ECOMMERCE FUTURES TOM ALLASON FOUNDER & CEO Friday, 12 April 2013
  2. 2. TEAM OF 30, 2/3 ENGINEER LONDON & SAN FRANCISCO Friday, 12 April 2013
  3. 3. 4 YEARS IN DEVELOPMENT 2.5 YEARS DELIGHTING... Friday, 12 April 2013
  4. 4. WHAT YOU WANT. WHEN YOU WANT IT. Friday, 12 April 2013
  5. 5. WHATS THE STORY? Friday, 12 April 2013
  6. 6. 11.08.94 Friday, 12 April 2013
  7. 7. ECOMMERCE IS QUICK & CONVENIENT Friday, 12 April 2013
  8. 8. 2 THINGS DELIVERY IS NOT... Friday, 12 April 2013
  9. 9. 2/3 $ $ $ $$ $ $ $ $ $ $ BROWSE ONLINE BUILD BASKET PLACE ORDER Friday, 12 April 2013 $ $ checkout abandoners cite delivery Source: Comscore 2012, Royal Mail 2011 $ $ $ $ $$ $ $$ $ $ $ $ $ $ $$ $ ACQUISTION $
  10. 10. 67% $ $ $ $$ $ $ $ $ $ $ BROWSE ONLINE BUILD BASKET PLACE ORDER Friday, 12 April 2013 $ $ shoppers abandon before checkout Source: Comscore 2012, Royal Mail 2011 $ $ $ $ $$ $ $$ $ $ $ $ $ $ $$ $ ACQUISTION $
  11. 11. 90% Online shoppers cite delivery as top annoyance Source: Royal Mail 2011 Friday, 12 April 2013
  12. 12. DELIVERY MATTERS Friday, 12 April 2013
  13. 13. ‘PAYPAL FOR AWESOME DELIVERY’ Shutl is a branded option offered within checkout alongside existing fulfillment methods Friday, 12 April 2013
  14. 14. ‘PAYPAL FOR AWESOME DELIVERY’ Available 24/7 & can be offered for similar price to standard delivery Friday, 12 April 2013
  15. 15. GPS TRACKING COMES STANDARD Shutl takes GPS from courier in real-time and serves up tracking page Friday, 12 April 2013
  16. 16. Delivery status updated in real-time, performance compared against SLA & carrier quality rating updated Better performing carriers get more deliveries & can demand higher prices Friday, 12 April 2013
  17. 17. FEEDBACK Feedback streamed unedited to shutl.co.uk/feedback & facebook Friday, 12 April 2013
  18. 18. WHAT ARE THE RESULTS? 23% of Shutlers would not otherwise have purchased that session +30-100% +300% Friday, 12 April 2013 greater AOV higher NPS
  19. 19. Friday, 12 April 2013
  20. 20. QUESTIONS? TOM ALLASON FOUNDER & CEO tom@shutl.com Friday, 12 April 2013 www.shutl.com

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