C2 0 increase impact through tech sep11v4

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C2 0 increase impact through tech sep11v4

  1. 1. Increasing Your Impact Through Digital TechnologyJosh HooleCircuit Rider Development Manager, Communities 2.0<br />
  2. 2.
  3. 3. What is Communities 2.0?<br />We help community groups, voluntary organisations and social enterprises benefit from technology<br />Funded through Welsh Government and European Regional Development Fund (ERDF)<br />Here until April 2015<br />Work in target areas<br />
  4. 4. What we’ll cover<br />Third Sector & Digital Inclusion<br />Managing Information<br />Engaging & Sharing<br />The Cloud<br />Online Office<br />Virtually Working<br />
  5. 5. Issues for Our Sector<br />REDUCE COSTS AT ALL COST!<br />£83bn cuts in Public Spending<br />'Big Society' increasing expectation and role for voluntary & community action<br />'Make do & mend' culture<br />Government & other providers moving services online, e.g. Student Loans, Universal Benefits, Charity Commission, Big Lottery<br />More efficient to digitise services<br />
  6. 6. So...we need to think<br />Digital <br /> By <br /> Default<br />
  7. 7. What is Digital Inclusion?<br />Getting people online<br />8.73million non-liners in UK (ONS)<br />785,000 non-liners in Wales<br />Over 66% are Older People<br />Majority of the rest are:<br />In Social Housing<br />Unemployed <br />Low waged<br />Disabled people<br />
  8. 8. Why Digitally Include?<br /><ul><li>Being online is fundamental to being an active citizen, consumer, employee, friend...
  9. 9. Barriers are Inspiration, Skills & Price
  10. 10. Able to save between £250 - £550 per year
  11. 11. Able to access information & services online
  12. 12. C2.0 has helped over 3,500 people & 200 Organisations</li></li></ul><li>
  13. 13. Coffee<br />Then let's talk tech!<br />
  14. 14. The Two Aims of Technology<br />Do things better<br />Do better things<br />
  15. 15. Managing Information<br /><ul><li>How do you manage info?
  16. 16. Record interactions with people and organisations
  17. 17. Analyse interactions and impact
  18. 18. Join up departments
  19. 19. Produce Management reports</li></li></ul><li>Managing Information – Key features<br /><ul><li>Available everywhere
  20. 20. Instantly record activity
  21. 21. Automatic backups
  22. 22. Automatic seamless upgrade
  23. 23. Bespoke
  24. 24. Needs internet connection
  25. 25. Loss of ‘control’ for Info Officer
  26. 26. Cost is similar – needs developer time (est. £5K - £15K)</li></li></ul><li>Managing Information – Online Solutions<br /><ul><li>Salesforce - High end and Free for 10 users
  27. 27. CiviCRM – Free but host yourself
  28. 28. Webex - Simpler Access-style database from £8 - £10pppm</li></ul>“We can reach more people and complete more work in a shorter time, which is exactly what we need” <br />Lisa Johnson, Information Services Manager, Barnardo’s<br /><ul><li>Aims  - simpler & designed for Third Sector for £750
  29. 29. MailChimp - Online email management </li></li></ul><li>Managing Information – Think About…<br /><ul><li>How does your organisation use information?
  30. 30. Who are your relationships with?
  31. 31. What information do you record?
  32. 32. What information do you need to extract?
  33. 33. Keep it simple</li></li></ul><li>Sharing & Engaging – Social Media<br />
  34. 34. Sharing & Engaging<br />UK Social Media in 2010 video<br /><ul><li>It’s PEOPLE talking to PEOPLE about YOU
  35. 35. It’s PEOPLE talking to YOU about YOU
  36. 36. It’s YOU talking to PEOPLE about YOU
  37. 37. Common Craft Video</li></li></ul><li>Sharing & Engaging – Key features<br /><ul><li>Connect directly with supporters & service users
  38. 38. Have conversations about your issue
  39. 39. Use the expertise of others
  40. 40. Provide opportunities for people to interact
  41. 41. Follow and lead
  42. 42. Needs good guidelines and good communications
  43. 43. Potential ‘time suck’
  44. 44. Not always easy to measure true impact
  45. 45. Slow return on investment</li></li></ul><li>Sharing & Engaging – Who’s doing it?<br />
  46. 46. Sharing & Engaging – Think about…<br /><ul><li>What are you aiming to achieve
  47. 47. Get the right people involved
  48. 48. Engage in the conversations
  49. 49. Go to where your audience already are
  50. 50. Start by using Social Media to help inform YOUR job</li></li></ul><li>The Cloud<br />
  51. 51. Internet-based computing, whereby shared resources, software and information are provided to computers and other devices on-demand, like electricity<br />Wikipedia<br />
  52. 52. Cloud Computing – Key features<br /><ul><li>Tools and software based on the internet
  53. 53. Accessible from anywhere
  54. 54. No upgrade or licensing issues
  55. 55. Per person per month costs
  56. 56. Works on any internet-enabled machine
  57. 57. Needs internet connection
  58. 58. Will it truly meet your needs
  59. 59. Too many Cloud tools to try them all
  60. 60. Implementation & training issues</li></li></ul><li>Cloud Computing - Tools<br />Document storage sharing & synching, multi-platform <br />Event management, sell tickets, get feedback<br />Video conferencing, chat, remote training<br />Note storage, sharing and synching, multi-platform<br />Herding cats! Collaborative decisions, polls, meeting times<br />Publish to the world<br />
  61. 61. Cloud Computing - Think about…<br /><ul><li>Is it the right solution for your organisation?
  62. 62. Is your current tech set up meeting your needs?
  63. 63. There’s probably a tool out there for every problem – just ask a Circuit Rider!
  64. 64. Get independent advice to compare options</li></li></ul><li>Online Office - Google Apps<br />
  65. 65. Online Office - Key features<br /><ul><li>Tools and software based on the internet
  66. 66. Works on multiple platforms
  67. 67. Collaboration
  68. 68. Seamless remote working
  69. 69. Easy for users to grasp
  70. 70. Simple price structures
  71. 71. Doesn’t always cope with big funding bids...yet
  72. 72. Potential culture change & training issues
  73. 73. Still needs a techie
  74. 74. Better for smaller, remote teams</li></li></ul><li>Collaboration<br />
  75. 75. Online Office - Think about…<br /><ul><li>Will it work for your organisation?
  76. 76. What will be the benefit to being able to work remotely?
  77. 77. Will we still need a file server in the office?
  78. 78. How will staff react to change?
  79. 79. Who will help set up and maintain systems?</li></li></ul><li>
  80. 80. Remote Working - Kit & Caboodle<br />
  81. 81. Remote Working - Kit<br />Netbook<br />Highly Portable PC<br />£200 - £400<br />iPad 2<br />Highly versatile mobile computer <br />£400 - £600<br />Smartphone<br />Multitasking handheld phones <br />£0 - £200 + monthly fee<br />Mobile Broadband<br />3G Internet on the move<br />£20 + monthly fee<br />
  82. 82. Remote Working - Think about…<br /><ul><li>Do you trust your staff?
  83. 83. Are you open to managing a remote team?
  84. 84. Training needs and remote support?
  85. 85. What is the Total Cost of Ownership (TCO)?
  86. 86. Insurance?</li></li></ul><li>Your Thoughts - Solutions<br />Scenario 1<br /><ul><li>Mental Health support organisation has 3 outreach workers and 2 office staff
  87. 87. Lots of travelling
  88. 88. Client database in the office
  89. 89. Need to share information
  90. 90. How can they become more efficient before they go bust?</li></li></ul><li>Your Thoughts - Solutions<br />Scenario 2<br /><ul><li>Office-based advice and information organisation
  91. 91. Send regular information about events and fundraising but can’t afford printing costs
  92. 92. How can they remain in contact with their members?</li></li></ul><li>Your Organisation – Magic Wand?<br /><ul><li>What changes would you make to run more efficiently, if you were given £1 million?
  93. 93. Discuss</li></li></ul><li>Your Organisation - Reality<br /><ul><li>What’s your organisations’ attitude to technology?
  94. 94. What is your leadership role?
  95. 95. Who will drive any changes?
  96. 96. Who will implement any changes?
  97. 97. What support will you need?</li></li></ul><li>Day 2 – Technology Seminar Option<br />Social MediaDeveloping a plan, which tools, why and how <br />Online CommunicationsBetter ways to share with and engage communities<br />Improve Your Web PresenceMake your online presence work for you<br />Using Google AppsMove your office online and collaborate<br />
  98. 98. What we’ve learnt<br />Third Sector & Digital Inclusion<br />Managing Information<br />Engaging & Sharing<br />The Cloud<br />Online Office<br />Virtually Working<br />
  99. 99. 0845 474 8282<br />clickconnectdiscover.org<br />

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