SportStop.com Scores Improved Fulfillment with OzLINK

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  • 1. OzLINK Customer Success Story SportStop.com SportStop.com Scores Improved Fulfillment With OzLINK At a Glance: SportStop.com was founded in 2001 with the goal of providing the best customer service and widest selection of sports products. They have a HUGE selection of lacrosse equipment, which is their main focus. SportStop.com is one of the premiere online lacrosse retailers in the US and continue to expand the products and services they provide to the lacrosse market. In order to support their growth, SportStop.com implemented OzLINK to improve their warehouse operation. Industry: eCommerce, Sports Equipment Oz Solutions: OzLINK Mobile, OzLINK Shipping Applications: NetSuite “OzLINK is one of the best NetSuite extensions we have implemented“ -Paul Dell, President, SportStop.com Key Benefits:  Reduced picking errors by 75% while cutting pick time  Eliminated pack station corrections and rework  Simplified training for temporary warehouse staff during peak The Challenge: SportStop.com has grown over the years and now carry 20,000 different products. With a focus on lacrosse, growing order volume, and deeper product selection, the paper based picking was simply taking too long and prone to error. For example, lacrosse gloves are available in different colors and sizes, making picking the exact SKU visually more challenging. The following were some of their challenges:     The order picking process was simply taking too long Too often when orders arrived at the pack station, corrections were needed When peak season arrived it took too long to train the temporary staff Simple inventory moves were manually updated in NetSuite, creating a visibility issue and slowing productivity The Solution: SportStop.com initially started using OzLINK for shipping 4 years ago. Based on their growth, they implemented bar code scanning to the warehouse last summer. With the OzLINK bar code scanning solution, SportStop.com now does multi-order tote-based picking. The picker is guided through the warehouse based on a group of orders. On their cart they have 4-20 totes to hold the order items. With OzLINK they scan the item, and validate against a bar code on the tote. The results include:    Cut fulfillment time, and increased operational performance Improved order accuracy and customer satisfaction Created confidence to add temporary warehouse staff during peak O Z D E VE L OP ME N T , I N C . Phone: 508-366-1969 sales@ozdevelopment.com www.ozdevelopment.com