Optimize NetSuite Order Management with OzLINK

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  • 1. Optimize NetSuite Order Management OzLINK Customer Deep Dive Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 2. Agenda • Introduction & Welcome • Oz Overview – Partnership with NetSuite – Solutions • Customer Deep Dive – – – – RS Associates howies Lionel Racing Sailrite • Summary & Conclusions Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 3. Oz Development Overview Company Founded 2002 Privately held Over 10,000 customers Integrating and automating order management Over 600 Joint NetSuite customers Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 4. What Does Oz Do? Warehouse eCommerce Shipping OzLINK Integrates and Extends Order Management Applications Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 5. Over 600 Successful NetSuite Customers eCommerce Oz Development, Inc. Warehouse www.ozdevelopment.com Shipping 508.366.1969
  • 6. OzLINK Channel: Integrate eCommerce into Order Management eCommerce Applications Integration & Edge Apps C Coming Spring 2014 Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 7. OzLINK Mobile Extends NetSuite to Warehouse PO Receiving & Put Away Item Label Printing Inventory Cycle Count & Simple Inventory Sales Order Picking Single Order, Multiple Orders, Paperles s Work Order Picking & Assembly Building Supports ABM as well as Non-ABM bin Management Gain Real Time Visibility and Control of Your Warehouse Operation Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 8. OzLINK Provides Advanced Shipping Automate Complex Business Rules Leverage the Broadest Carrier Support Service All Sales Channels • Auto select carrier and service • By sales channel • By order weight, value, etc. • By line of business • Automate returns • All carrier options • US and International • Third party billing • Scales and peripherals • Combo pick ticket & ship label • Branded pack slips • ASN • Retail compliant labels • Drop ship for your customers Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 9. RS Associates Snapshot Profile • Supplier of after market auto parts • Phone, eCommerce, eBay orders • Complex parts & components eCommerce Automation • ChannelAdvisor integration • Automated item updates for eBay listings • Customer quote via PayPal Invoice process Key Benefits • Expanded products sold on eBay • Sales people freed up from clerical quote process • Better visibility to order status Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 10. RS Associates – Order Flow Payment & Quotes Marketplaces Pick Pack Ship ASN Native NetSuite Sales Team Orders Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 11. RS Associates: Automating Quote Process 3 – Invoice 6 – Create Sales Order 7 – Release Sales Order 2 – Quote 4 – Invoice 5 – Pay Sales & Orders Customers Oz Development, Inc. Warehouse 1 – Order request www.ozdevelopment.com 508.366.1969
  • 12. howies Snapshot Profile • Manufacturer environmentally friendly active lifestyle apparel • Retail store and eCommerce • Consumer and wholesale orders Advanced Logistics • Multi-order paperless picking • Light wave planning • Acclerated receiving and “put away” for backorders Key Benefits • Increased picking efficiency and walking time dramatically • Reduced fulfillment errors by 99.9% • Increased inventory visibility Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 13. Paperless – Tote Based Picking Order # 1 Bin A10 Bin A20 Bin A30 Sales Orders Order # 2 Bin B10 Bin B20 Bin B30 Pick #1 Pick #2 Pick #3 Pack/Ship Fulfillment Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 14. Lionel Racing Snapshot Profile • Manufacturer of collectables • Managing two product lines • Distribution to hobby shops and large retailers, and eCommerce Advanced Logistics • Multiple fulfillment models • ASNs & SPS Commerce • Mutiple sales channels Key Benefits • Streamlined large retailer orders • Created flexibility and visibility across two businesses • Automated fulfillment across channels Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 15. IT Footprint – Order Flow Trading Partners Marketplaces Pick Pack Ship ASN eCommerce Orders Sales Team Orders Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 16. 4 Different Fulfillment Processes Direct to Consumer Trains Cars Business to Business • Large volume during peak • Single order picking • Primarily small package • Drop ship retailer programs (w/ASNs) • High volume • Large orders • Palletized shipments • ASN and UCC 128 labels required • Build to order • Large volume • Multi-order picking • Cross dock • Build to order • Large volume • Multi-order master picking • ASN and UCC 128 labels required Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 17. Receiving Inventory NetSuite Bins Picking Pack & Ship NetSuite Sales Orders Bin A10 Bin A20 Bin A30 B2B Trains Pack Val B2C Cars Ship & Label Pack Val Build Order Pick Line Ship & Label Pack Val Put Away Ship & Label Single Pick B2B Cars & B2C Trains Put Away Oz Development, Inc. Master Pick www.ozdevelopment.com 508.366.1969
  • 18. Sailrite Snapshot Profile • Sail making supplies and expertise • Expanding products • Supporting amateur sail makers & professional sail shops Solution Summary • eCommerce through warehouse • OzLINK mobile and shipping • Work orders processing Key Benefits • Productivity improvement • Better inventory control • End-to-end visibility Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 19. Work Orders and Assembling Orders Components Work Order Bin A10 Bin A20 Bin A30 Pick #1 Assemble Pick #2 Bin B10 Bin B20 Bin B30 Pick #3 Print Item Labels Pack/Ship Assembled Order Sales Order & Fulfillment Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 20. Summary • OzLINK solutions cover end to end order management • OzLINK solutions can grow with your business • Oz Development has the expertise to be a strategic partner Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 21. NetSuite Suite App Options Warehouse eCommerce Shipping Partner 1 Partner 2 Partner 3 Multiple partners – multiple relationships, multiple integrations Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 22. NetSuite Suite App Options Warehouse eCommerce Shipping One partner with the depth and experience Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 23. Customer Quotes “The Oz team was extremely creative in solving our warehouse challenges. Without OzLINK Mobile we simply could not support our aggressive growth” -Jordan Kivelstadt, founder, Free Flow Wines “Integrating ChannelAdvisor was critical to our growth and effectively serving our customers. Until OzLINK we had struggled to make it seamless.” -Marc Ducey, co-owner, GolfEtail.com “We knew with our growth we would need something like OzLINK Mobile. Once we saw the demo and given our past success with OzLINK it was clearly the best option.” -Dan Sloan. Chief Operating Officer, Redcat Racing, Inc. “eCommerce was an important and growing channel for us. With OzLINK we have been able to accelerate that growth dramatically .” -Clay Marsh, CTO RS Associates “OzLINK is critical to Finis fulfillment. The solution and the team have solved every challenge we have thrown their way ,” -Christina Peterson Process Manager, Finis Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 24. Q&A Oz Development, Inc. www.ozdevelopment.com 508.366.1969
  • 25. OzLINK: Product Demos eCommerce Warehouse NetSuite & ChannelAdvisor Receiving Shipping Picking UPS Only Inventory Advanced Ship Notice Oz Development, Inc. www.ozdevelopment.com Shipping 508.366.1969
  • 26. OzLINK: Helpful Tools Mobile Warehouse Shipping Receiving Shipping Picking Inventory Advanced Ship Notice UPS Pro See What NetSuite Customers Are saying Oz Development, Inc. Keep up to date with both industry and OzLINK product news Visit the OzLINK for NetSuite micro-site www.ozdevelopment.com 508.366.1969
  • 27. Joint NetSuite & OzLINK Success Oz Development, Inc. www.ozdevelopment.com 508.366.1969