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Image3D Sees eCommerce More Clearly with OzLINK

Image3D Sees eCommerce More Clearly with OzLINK






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    Image3D Sees eCommerce More Clearly with OzLINK Image3D Sees eCommerce More Clearly with OzLINK Document Transcript

    • At a Glance: Image3D is a visionary and market leader in 3D, producing custom-made 3D experiences for everyone from blushing brides to corporate titans. Founded in 1997, by Rich Dubnow, Image3D has grown from a kitchen table operation to a state-of the art company. As their reputation expanded, Image3D set up an eCommerce site to support the ever growing customer demand. To enable best practices they selected Magento as their shopping cart platform. However, ensuring the fulfillment and shipping processes were streamlined required OzLINK. Industry: Retail, eCommerce Oz Solutions: OzLINK Channel, OzLINK Shipping Applications: Magento, UPS WorldShip Key Benefits:  Streamlined Magento order processing saving $10,500 per year  Improved customer service and visibility while growing at 42%  Increased ability to handle volume peaks with minimal additional labor costs The Challenge: Image3D sells through their Magento eCommerce site, and directly to wholesale customers. Although they have a small number of SKUs, the custom elements of handling a customer’s images and providing the best service level are what really enables their growth and success. However, once they implemented Magento, they realized they had additional challenges, these included:  Magento orders were handled semi–manually, resulting in more clerical time taking away from customer service and the value added work.  Due to the manual processing, errors were more common resulting in fulfillment and shipping errors, which can be very costly.  Customers’ visibility to their order status and shipments was not where it needed to be. This is especially crucial in their market as deliveries are often tied to special events like weddings, birthdays, or a promotion. The Solution: Image3D turned to OzLINK to automate and streamline their Magento order processing. The solution capabilities include:  Processing orders directly from Magento to be shipped in UPS WorldShip  Order status and tracking are automatically updated back into Magento  Shipping is reduced to a one click solution reducing critical timing and errors Image3D Image3D Sees More Clearly With OzLINK “Magento and eCommerce are key to our growth, and OzLINK is critical for us to leverage this channel “ -Rich Dubnow, founder, Image3D OZ DEVELOPMENT, INC. Phone: 508-366-1969 sales@ozdevelopment.com www.ozdevelopment.com OzLINK Customer Success Story