Able Planet Tunes into Omnichannel with NetSuite & OzLINK


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Able Planet Tunes into Omnichannel with NetSuite & OzLINK

  1. 1. Customer Success Story © NetSuite 2013. R0313 Able Planet, Inc. Tunes into Retail with OzLINK At a Glance: Able Planet manufactures innovative audio and communication devices for individuals with All Levels of Hearing™. The company has won over thirty awards in the past five years, including twenty-five International Consumer Electronics Show awards. Able Planet products are in high demand, which drives Able Plant to develop a highly efficient distribution business in the cloud using NetSuite, SPS Commerce, and OzLINK. The Challenge: Able Planet serves a number of large retail customers including Costco, Brookstone, BJ’s Wholesale, Office Max, and Additionally, Able Planet sells through their own eCommerce site, resulting in a mix of fulfillment processes such as drop ship and direct consumer orders, as well as shipments into the retailers’ warehouse requiring complicated ASNs and UCC 128 labels. This resulted in the following issues: • Ensuring the right processes were being followed in regards to packaging label requirements, different customer ASN requirements, and accurate shipping information was causing the warehouse to be less efficient and causing errors. • The manual efforts in keying in shipment data into an EDI portal and duplicating back into NetSuite was limiting their warehouse throughput and driving wasteful costs. • The fragmented systems and processes resulted in poor visibility to customer compliance and made it harder to reconcile questions in the front office. The Solution: Able Planet implemented OzLINK Shipping which captures ASN data and generates UCC 128 labels as part of the shipping process. OzLINK achieves this through real time integration with NetSuite and SPS Commerce. This automation resulted in the following improvements: • Simplification of the multi-step process required of manual fulfillment • Elimination of a total of 4 hours of clerical tasks per day • Creation of an end-to-end process with detailed visibility in NetSuite Company Name: Able Planet, Inc. Industry: Consumer Electronics Oz Solutions: OzLINK Shipping Applications: NetSuite, SPS Commerce Key Benefits: • Supported 100% growth in small package orders with no additional warehouse and logistics staff • Ability to process 20-30 small package orders per hour per shipping station • Peak fulfillment production during holiday season topped out at 1,000 individual small package orders in an 8 hour shift • Improved order accuracy by 15% and fulfillment rates by 50%, increasing customer satisfaction and cutting charge-backs To find out more, contact NetSuite Inc. at 1-877 NETSUITE or visit Able Planet was able to manage nearly 4,000 small package orders during our peak holiday shipping week, which we would never have been able to achieve without OzLINK. —Matt Nelson, Supply Chain Manager, Able Planet, Inc.