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Able Planet Success Story



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  • 1. OzLINK Customer Success Story Able Planet, Inc. Able Planet Tunes into Retail with OzLINKAt a Glance:Able Planet manufactures innovative audio and communication devices for individu-als with All Levels of Hearing™. The company has won over thirty awards in thepast five years, including twenty-five International Consumer Electronics Show “Able Planet was able to manageawards. Able Planet products are in high demand, which drives Able Plant to devel- nearly 4,000 small package ordersop a highly efficient distribution business in the cloud using NetSuite, SPS Com- during our peak holiday shippingmerce, and OzLINK. week, which we would neverIndustry: Consumer Electronics have been able to achieveOz Solutions: OzLINK Shipping without OzLINK,”Applications: NetSuite, SPS CommerceKey Benefits: -Matt Nelson, Supply Chain  Supported 100% growth in small package orders with no addi- Manager, Able Planet, Inc. tional warehouse and logistics staff  Ability to process 20-30 small package orders per hour per shipping station  Peak fulfillment production during holiday season topped out at 1,000 individual small package orders in an 8 hour shift  Improved order accuracy by 15% and fulfillment rates by 50%, increasing customer satisfaction and cutting charge-backsThe Challenge:Able Planet serves a number of large retail customers including Costco, Brook-stone, BJ’s Wholesale, Office Max, and Additionally, Able Planetsells through their own eCommerce site, resulting in a mix of fulfillment processessuch as drop ship and direct consumer orders, as well as shipments into the retail-ers’ warehouse requiring complicated ASNs and UCC 128 labels. This resulted inthe following issues:  Ensuring the right processes were being followed in regards to packaging label requirements, different customer ASN requirements, and accurate shipping information was causing the warehouse to be less efficient and causing errors.  The manual efforts in keying in shipment data into an EDI portal and dupli- cating back into NetSuite was limiting their warehouse throughput and driv- ing wasteful costs.  The fragmented systems and processes resulted in poor visibility to cus- tomer compliance and made it harder to reconcile questions in the front office.The Solution:Able Planet implemented OzLINK Shipping which captures ASN data and gener-ates UCC 128 labels as part of the shipping process. OzLINK achieves this throughreal time integration with NetSuite and SPS Commerce. This automation resulted inthe following improvements:  Simplification the multi-step process required of manual fulfillment  Elimination of a total of 4 hours of clerical tasks per day O Z D E VE L OP ME N T , I N C .  Creation of an end-to-end process with detailed visibility in NetSuite Phone: 508-366-1969