Training In A Slow Down


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a small primer on what employees, companies and training vendors needs to keep in mind while training in a slow down. This is a perspective from an HR professional

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Training In A Slow Down

  1. 1. Training in a Slow Down Rimy Oberoi – Founder
  2. 2. I wish I was in HR at this time..............
  3. 3. I wish I was in HR function right now...... <ul><ul><li>I would be making a huge difference </li></ul></ul><ul><ul><li>Yes I would have sleepless nights </li></ul></ul><ul><ul><li>I would hold the Company together </li></ul></ul><ul><ul><li>I would take decisions which will determine the lives of people and also of the company </li></ul></ul><ul><ul><li>I would make things happen </li></ul></ul>
  4. 4. This is where HR really really counts.......
  5. 5. To use a metaphor from war....... “ in a struggling battle the only way to keep the morale of the soldiers up is to keep on involving them and developing them”
  6. 6. In a recent survey ..... <ul><li>88% believe properly planned staff training can play a major role in addressing the challenges created by an economic slowdown. </li></ul><ul><li>Despite this, over half (57%) of those questioned say staff training is one of the first budgets to be cut during bad times. </li></ul>A real inability to estimate the ROI on Training results in Training budgets being cut first and budgeted last
  7. 7. Key Principles of Training <ul><li>During a down turn............Train to ... </li></ul><ul><li>To increase incremental and quantum productivity </li></ul><ul><li>To maintain morale </li></ul><ul><li>To be ready for the better times </li></ul><ul><ul><li>Retain the best </li></ul></ul><ul><li>To get the message across – its bootstrap time... </li></ul>
  8. 8. As employees <ul><li>Upskilling and Cross Skilling important for survival </li></ul><ul><ul><li>Increases Productivity </li></ul></ul><ul><ul><li>Helps in Multitasking </li></ul></ul><ul><li>Group learn </li></ul><ul><ul><li>Learning from Peers – not waiting for the training dept to train you </li></ul></ul><ul><li>Collaborative learning using technology very important </li></ul><ul><ul><li>Keep up with the trends in your function </li></ul></ul>
  9. 9. As Companies <ul><li>Differentiated training to motivate the best </li></ul><ul><li>Using training as a reward and motivation tool in place of monetary compensation </li></ul><ul><li>Using the most cost effective high on immediate return training tools </li></ul><ul><li>Use of technology, in house expertise, peer based learning and incremental learning </li></ul><ul><ul><li>Training to Less for More </li></ul></ul>
  10. 10. Training Vendors <ul><li>Highly expensive faculty driven programs are out </li></ul><ul><li>Customised programs which leverage technology will be asked for </li></ul><ul><li>Modular or incremental Training will be the need of the day </li></ul><ul><li>Need to provide training services which work on various platforms than a single methodology driven </li></ul><ul><ul><li>Blogs </li></ul></ul><ul><ul><li>Virtual Instructor Led </li></ul></ul><ul><ul><li>Chat based On Job Mentoring </li></ul></ul><ul><ul><li>Podcasts & Webinars </li></ul></ul>
  11. 11. Some Training Tools which will sell <ul><li>Chat based mentoring </li></ul><ul><ul><li>Useful for companies which employ a generation used to continous communication </li></ul></ul><ul><ul><li>Training champions coordinating such efforts </li></ul></ul><ul><ul><li>Internally driven </li></ul></ul><ul><ul><li>Useful for productivity training, knowledge upgradation </li></ul></ul>
  12. 12. More Tools <ul><li>5 minute Training Manager </li></ul><ul><ul><li>Informal learning where a knowledge or a skill is communicated by an expert within the group </li></ul></ul><ul><ul><li>Problem solving sessions which help new employees to manage productivity issues can also be carried using this method </li></ul></ul><ul><ul><li>Should be run by a well respected expert </li></ul></ul>
  13. 13. Even More Tools <ul><li>Peer Learning </li></ul><ul><ul><li>Learning in groups . Colleagues sit together to share knowledge and skill and also methods to solve problems </li></ul></ul><ul><ul><li>Increase group motivation </li></ul></ul><ul><ul><li>Needs to be monitored to ensure that its not freewheeling and aimless </li></ul></ul><ul><ul><li>Clear thoughts need to collated before hand and the same discussed </li></ul></ul>
  14. 14. Even more tools ...contd <ul><li>Virtual Instructor lead training </li></ul><ul><ul><li>Multi location access </li></ul></ul><ul><ul><li>Cheaper </li></ul></ul><ul><ul><li>As good as real with technology such as CISCO telepresence </li></ul></ul><ul><li>SaaS learning management systems (LMS) minimizes the administrative overheads and the need to maintain reports </li></ul>
  15. 15. Training by Levels <ul><li>Pre Hire Training </li></ul><ul><ul><li>Entry Level </li></ul></ul><ul><li>Productivity Training </li></ul><ul><ul><li>Entry Level to Mid Level </li></ul></ul><ul><li>Leadership Training </li></ul><ul><ul><li>Heads of Functions and Businesses </li></ul></ul><ul><li>Knowledge Specific Training </li></ul><ul><ul><li>Individual Contributor roles which directly up revenues </li></ul></ul><ul><ul><ul><li>Sales </li></ul></ul></ul><ul><ul><ul><li>Technical Customer Service </li></ul></ul></ul>
  16. 16. Productivity Training <ul><li>Sales Call Conversions </li></ul><ul><li>Customer Service Closures </li></ul><ul><li>Deadline Orientation </li></ul><ul><li>Problem Solving </li></ul><ul><li>Decision Making </li></ul><ul><li>Communicating for effectiveness </li></ul>
  17. 17. What sort of leadership training? <ul><li>Managing imminently stressful issues </li></ul><ul><ul><li>Downsizing </li></ul></ul><ul><ul><li>Scaling down or completely closing down projects </li></ul></ul><ul><li>Looking at ways to stay afloat </li></ul><ul><ul><li>Manage Employee morale </li></ul></ul><ul><ul><li>Conserve Cash </li></ul></ul><ul><ul><li>Keep moving forward to tide over and be ready for better times </li></ul></ul><ul><li>Requires tremendous capability of an unknown nature </li></ul>
  18. 18. Leadership Training Methods – More focussed <ul><li>Coaching </li></ul><ul><ul><li>Cross Functional, within the organization </li></ul></ul><ul><li>Mentoring </li></ul><ul><ul><li>Skip Level Interaction </li></ul></ul><ul><li>Peer interaction through forums which help to tackle industry issues </li></ul><ul><ul><li>IT </li></ul></ul><ul><ul><ul><li>H1 B back lash </li></ul></ul></ul><ul><ul><ul><li>Offshoring versus onsite </li></ul></ul></ul>
  19. 19. Collaborative Learning <ul><li>We are in this mess together </li></ul><ul><li>We need to stay together and help each other to survive </li></ul><ul><li>Leverage </li></ul><ul><ul><li>Colleagues </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>External Networks </li></ul></ul><ul><ul><li>Social Learning networks </li></ul></ul>
  20. 20. That’s it Folks!