Building Better Work Relationships (beta)

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To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Protecting your turf may be instinctual, but it's also counterproductive. Therefore, learn some communication skills that will help you develop stronger, more productive work alliances across functional boundaries.

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Building Better Work Relationships (beta)

  1. 1. Welcome! Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  2. 2. KeyPoints to develop in your own time! Building Better Work Relationships Introductory concepts in Business Communication @ OxfordCambridge.Org all for free and free for all. The information gathered here are under the format of KeyPoints for readers to develop in their own time. Some tips on how to proceed, perhaps: - Identify all the Keypoints on which you feel a need to expand your knowledge. - Choose a good book or two or info from Internet and then work towards gaining the needed knowledge. Please Enjoy! Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  3. 3. Aim of publication To introduce the reader or the learner to Building Better Work Relationships Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  4. 4. Learning Objectives After developing the KeyPoints outlined in this publication, you should mainly be able to: ☺ overcome territorial boundaries in the workplace ☺ strengthen communication across boundaries ☺ practice intercultural relationship skills ☺ build effective intergender relationships ☺ exercise effective methods for working with customers ☺ cultivate customer relationships ☺ apply strategies for maintaining long-term relationships ☺ maintain interfunctional alliances Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  5. 5. Building Better Work Relationships – Summary ☺ Discover how you may be inadvertently sabotaging yourself when you let your territorial instincts guide your interactions. ☺ Once you understand how interfunctional relationships benefit you and your work goals, you'll be ready to learn some communication skills that will help you develop stronger, more productive work alliances across functional boundaries. ☺ The differences in the language and communication behavior of men and women are to be identified, so each can more easily understand what the other is really saying. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  6. 6. Building Better Work Relationships – Summary ☺ You ought to learn about the many ways in which mini- to macro-cultural behavior and attitude can vary, around your corner and around the world. ☺ Why not discover the ingredients for creating and maintaining more effective and productive relationships with your customers as these elements can generate better outcomes. ☺ There are key elements that make up a good partnership and there are ways to combine and apply them to build an effective relationship with your business partners. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  7. 7. Building Better Work Relationships - Sections List ☺ (Section 1) Effective Interfunctional Relationships ☺ (Section 2) Effective Intercultural Relationships ☺ (Section 3) Effective Intergender Relationships ☺ (Section 4) Working Effectively with Customers ☺ (Section 5) Working Effectively with Business Partners Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  8. 8. (Section 1) Effective Interfunctional Relationships – Summary ☺ To accomplish your goals in today's workplace, you not only have to interact with personnel in other units, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. ☺ The products and services your company offers require a cooperative effort to produce. ☺ But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. ☺ Protecting your grounds may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to accomplish their tasks, you undermine your own efforts as well. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  9. 9. (Section 1) Effective Interfunctional Relationships – HighPoints ☺ Territorial Instincts at Work. ☺ Creating Interfunctional Alliances. ☺ Strengthening Communication across Boundaries. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  10. 10. (Section 1) HighPoints – Territorial Instincts at Work ☺ recognize the value of understanding how territorial instincts function in the workplace. ☺ match territorial defense strategies with types of defensive behavior. ☺ match the three types of workplace territories with examples. ☺ apply the steps for the successful negotiation of workplace territory. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  11. 11. (Section 1) HighPoints – Creating Interfunctional Alliances ☺ recognize the importance of interfunctional alliances. ☺ choose examples of results that one can attain through forming interfunctional alliances. ☺ identify strategies that can help improve interfunctional relationships. ☺ apply strategies for effectively improving interfunctional relationships in an interdepartmental scenario. ☺ match helping behaviors that strengthen work alliances with examples. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  12. 12. (Section 1) HighPoints – Strengthening Communication across Boundaries ☺ recognize benefits of improving interfunctional communication skills. ☺ match ways to establish commonality with coworkers with examples. ☺ predict whether someone's efforts to change communication patterns between himself or herself and someone else will be successful. ☺ determine whether the interfunctional communications model was effectively applied to improve an interfunctional work relationship in a given business scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  13. 13. (Section 2) Effective Intercultural Relationships – Summary ☺ In a shrinking world, businesses operate across borders. All of these bordered areas, large and small, represent differing cultures. ☺ Whether at home or abroad, chances are, your business deals with people of varying cultures on a daily basis. ☺ In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. ☺ The most obvious cultural differences you encounter are language and dress. ☺ But there are multitudes of subtler ways in which people from different cultures vary in their behavior. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  14. 14. (Section 2) Effective Intercultural Relationships – Summary ☺ If you don't understand the ways in which they might differ, you're risking your business communication and relationships being misunderstood. ☺ When operating interculturally, mistakes are easily made when you take appearances and meaning for granted. ☺ You benefit from understanding and relate better to people with different cultural backgrounds, thus making your business deals with them easier and helping you avoid costly misunderstandings. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  15. 15. (Section 2) Effective Intercultural Relationships – HighPoints ☺ Embracing Cultural Differences ☺ Meaning in Context ☺ Customs and Etiquette Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  16. 16. (Section 2) HighPoints – Embracing Cultural Differences ☺ recognize the importance of embracing cultural differences. ☺ identify ways in which cultural behaviors can vary. ☺ match types of discrimination that occur in the workplace with examples. ☺ identify inclusivity techniques. ☺ apply inclusivity techniques in an intercultural business relationship. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  17. 17. (Section 2) HighPoints – Meaning in Context ☺ recognize the importance of understanding how cultural communication styles can vary. ☺ match components of perceptual variations in cultural norms with examples. ☺ match modes of nonverbal communication to corresponding examples. ☺ assess the correct use of nonverbal expression with different cultures in a business scenario. ☺ select characteristics of the communications style associated with content cultures. ☺ identify communication styles associated with context cultures. ☺ determine the styles associated with context cultures in a business scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  18. 18. (Section 2) HighPoints – Customs and Etiquette ☺ recognize the importance of understanding cultural variations in customs and etiquette. ☺ match ways in which status is conferred with corresponding definitions. ☺ identify guidelines for showing good manners in different cultures. ☺ analyze whether guidelines for appropriate cultural manners are being followed in an intercultural scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  19. 19. (Section 3) Effective Intergender Relationships – Summary ☺ In professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. ☺ There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. ☺ They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. ☺ And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to inefficiency and expensive business errors. ☺ It’s worth modify your own communication behavior to be more clearly understood by the opposite gender. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  20. 20. (Section 3) Effective Intergender Relationships – HighPoints ☺ His / Hers ☺ Toward Gender Dexterity ☺ Unspoken Communication Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  21. 21. (Section 3) HighPoints – His / Hers ☺ recognize benefits of understanding why men and women communicate differently. ☺ identify examples of developmental factors that influence the ways in which men and women communicate differently. ☺ identify examples of typical communication styles used by men. ☺ identify examples of typical communication styles used by women. ☺ apply effective feminine or masculine communication techniques in a conversational situation. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  22. 22. (Section 3) HighPoints – Toward Gender Dexterity ☺ recognize benefits of developing skills to communicate better with the opposite gender. ☺ match examples of gender-specific delivery styles with the gender that commonly uses that style. ☺ determine which elements of gender stereotyping to change to avoid stereotyping in an intergender work communication scenario. ☺ identify the elements of the SAVE model for intergender business communication. ☺ determine whether speakers are using the SAVE model for intergender business communication. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  23. 23. (Section 3) HighPoints – Unspoken Communication ☺ recognize the value of understanding how nonverbal behavior contributes to communication. ☺ match examples of nonverbal behavior with the associated gender. ☺ match examples of listening behaviors to the associated gender. ☺ identify responsive listening techniques. ☺ apply responsive listening techniques in an intergender work scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  24. 24. (Section 4) Working Effectively with Customers – Summary. ☺ It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? ☺ Take control by picking the best customers and developing equal, trusting partnerships with them. ☺ When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. ☺ The most effective relationships are mutually supportive and mutually beneficial. And they last beyond next quarter's returns. Investing in the relationship and creating value for your customers rewards your business as well. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  25. 25. (Section 4) Working Effectively with Customers – HighPoints. ☺ Defining Your Vendor Role ☺ Cultivating Customer Relationships ☺ Maintaining Long-term Relationships Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  26. 26. (Section 4) HighPoints – Defining Your Vendor Role ☺ recognize the importance of clearly defining the vendor role. ☺ select questions that need to be answered when initiating a relationship with a new customer. ☺ identify three types of vendor solutions for customers. ☺ identify supplemental training services that create value for customers. ☺ apply supplemental training services in ways that add value for the customer. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  27. 27. (Section 4) HighPoints – Cultivating Customer Relationships ☺ recognize the value of cultivating customer relationships. ☺ identify elements of customer needs. ☺ identify rapport-building techniques. ☺ apply strategies for building rapport in a situation with a new customer. ☺ apply communication techniques that strengthen relationships with customers in interactive business scenarios. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  28. 28. (Section 4) HighPoints – Maintaining Long-term Relationships ☺ recognize the benefits of maintaining long-term relationships with customers. ☺ identify components of a trusting relationship. ☺ identify elements necessary for a long-term committed relationship. ☺ analyze whether or not a client-vendor relationship is ready for a committed, longterm business relationship. ☺ analyze a business scenario to determine if long-term customer relationships will be effectively maintained. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  29. 29. (Section 5) Working Effectively with Business Partners – Summary ☺ There are three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. ☺ In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. ☺ The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  30. 30. (Section 5) Working Effectively with Business Partners – Summary ☺ The more explicit the definitions, the more productive the alliance. ☺ Recent research indicates that the most successful business partnerships are built on openness, trust, and mutual goals. ☺ Check how it is to set up and manage an ongoing business alliance that satisfies you and your partner and meets both your separate and shared objectives. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  31. 31. (Section 5) Working Effectively with Business Partners – HighPoints. ☺ Preparing for an Alliance ☺ Building the Alliance ☺ Aligning the Companies ☺ Ensuring Success ☺ HighPoint5. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  32. 32. (Section 5) HighPoints – Preparing for an Alliance ☺ recognize advantages of preparing for an alliance. ☺ identify characteristics of an alliance. ☺ identify questions that should be asked to determine alliance readiness. ☺ identify ethical principles of an alliance. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  33. 33. (Section 5) HighPoints – Building the Alliance ☺ recognize the importance of building the alliance correctly. ☺ identify characteristics of a good partnership. ☺ choose a potential alliance partner based on the criteria for success in a given scenario. ☺ identify characteristics of appropriate leaders for an alliance. ☺ choose the appropriate leaders for an alliance in a given scenario. ☺ choose team members based on the characteristics of effective team members in a given scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  34. 34. (Section 5) HighPoints – Aligning the Companies ☺ recognize benefits of aligning companies. ☺ identify positive and negative indicators of parallel goals. ☺ determine whether companies have appropriately related goals in a given scenario. ☺ determine whether the alliance has an appropriate risk and reward balance in a given scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  35. 35. (Section 5) HighPoints – Ensuring Success ☺ recognize benefits of ensuring a successful alliance. ☺ identify rules for negotiation. ☺ apply the rules for negotiating successfully with a partner in a business scenario. Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  36. 36. Building Better Work Relationships – Conclusion ☺ At this point you should be able to be familiar with the following: • recognize the value of understanding how territorial instincts function in the workplace • recognize the importance of interfunctional alliances • identify strategies that can help improve interfunctional relationships • apply inclusivity techniques in an intercultural business relationship • recognize the importance of understanding how cultural communication styles can vary • select characteristics of the communications style associated with content cultures • … Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  37. 37. Building Better Work Relationships – Conclusion ☺ At this point you should be able to be familiar with the following: • identify communication styles associated with context cultures • identify guidelines for showing good manners in different cultures • recognize benefits of understanding why men and women communicate differently • apply effective feminine or masculine communication techniques • recognize benefits of developing skills to communicate better with the opposite gender • determine which elements of gender stereotyping to change to avoid stereotyping in an intergender work situation • … Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  38. 38. Building Better Work Relationships – Conclusion ☺ At this point you should be able to be familiar with the following: • recognize the value of cultivating customer relationships • identify elements of customer needs • identify elements necessary for a longterm committed relationship with customers • recognize advantages of preparing for an alliance • identify characteristics of an alliance • recognize benefits of aligning companies • determine whether the alliance has an appropriate risk and reward balance • recognize benefits of ensuring a successful alliance • identify rules for negotiation Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  39. 39. OxfordCambridge.Org The Seeds Of Learning Information Gathering Links Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org
  40. 40. Thank you for your interest! Business Skills - Communication Contact Email Design Copyright 1994-2013 © OxfordCambridge.Org

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