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Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
Assertive Communication
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Assertive Communication

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After developing the KeyPoints outlined in this publication, you should mainly be able to: …

After developing the KeyPoints outlined in this publication, you should mainly be able to:
- Appreciate Professional Assertiveness.
- Get an insight of Assertiveness from the Inside Out.
- Talk of Assertive Communication with ease.

Published in: Business, Education, Technology
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  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • 04/17/13
  • Transcript

    • 1. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)
    • 2. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)Assertive CommunicationKeyPoints to develop in your own time!Introductory concepts @ OxfordCambridge.Org all for free and free for all.The information gathered here are under KeyPoints format and may be use:- Either to give the reader an overview before deciding for a full scale study of the subject.- Or to guide readers in expanding their knowledge on the given topic.Some recommendations, perhaps:- Identify all the KeyPoints on which you feel a need to expand your knowledge.- Choose a good book or two and/or info from Internet.- And then work towards gaining that knowledge.Please enjoy!
    • 3. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)Aim of publicationTo introduce the reader or the learner to theart of Assertive Communication
    • 4. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)After developing the KeyPoints outlined in this publication, you shouldmainly be able to:☺Appreciate Professional Assertiveness☺Get an insight of Assertiveness from the Inside Out☺Talk of Assertive Communication with easeLearning Objectives
    • 5. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertive Communication - Highlights☺ utilizing active listening skills.☺ applying effective listening techniques.☺ using questioning methods that elicitconstructive responses.☺ giving positive feedback.☺ providing constructive criticism.☺ saying no responsibly.☺ playing a problem-solver role.☺ practicing the decision-maker role.☺ employing the rule-maker role.☺ developing personal accountability.☺ choosing a positive approach.☺ utilizing common methods for achieving anassertive professional style.
    • 6. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)☺ Professional Assertiveness☺ Assertiveness from the Inside OutAssertive Communication - Sections list
    • 7. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness – Summary☺ Do you sometimes wonder if yourprofessional style is too passive-hesitant andweak?☺ Or do you find yourself acting tooaggressively toward your co-workers orsubordinates--too critical and overbearing?☺ Do you wonder if there is anotherprofessional style that might be better foryou?☺ If you answered yes to any of thesequestions, its a good time to learn to be anassertive business professional.☺ These Key Points will guide you as you moveinto a proactive, responsible, professionalstyle.☺ Youll discover methods to help you identifyan appropriate assertive style and strategiesto prepare you use that style.
    • 8. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness – Summary☺ From that point you should be able toimplement the assertive style in your workenvironment.☺ If you were to extend the Key Points in thispublication, youll no longer worry aboutbeing "too passive" or "too aggressive."
    • 9. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness – Highlights☺ Becoming an Assertive Professional☺ Proactive Listening Strategies☺ Professional Assertiveness
    • 10. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness: Becoming an Assertive Professional☺ recognize benefits of learning change strategies forbecoming an assertive business professional.☺ identify questions to ask to determine personalprofessional style.☺ match the methods for achieving an assertiveprofessional goal with the corresponding statements.☺ match the guidelines for modifying his or herpersonal professional style with the correspondingstatements.
    • 11. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness: Proactive Listening Strategies☺ recognize the value of learning proactive listeningstrategies.☺ assess an interaction in a business scenario todetermine whether someone was successful as anactive listener.☺ assess an interaction in a business scenario todetermine whether someone was successful as aneffective listener.☺ apply the appropriate methods for usingassertive questioning in a given business scenario.
    • 12. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Professional Assertiveness: Professional Assertiveness☺ Constructive Feedback Strategy☺ recognize benefits of using constructivefeedback strategies.☺ assess an interaction in a business scenario todetermine whether someone successfully usedthe steps to clarify the feedback strategy.☺ assess an interaction in a business scenario todetermine whether someone successfully usedthe steps necessary to give positive feedback.☺ apply the appropriate methods for providingconstructive criticism in a business scenario.☺ match guidelines for saying no responsibly withcorresponding statements.
    • 13. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out - Summary☺ Do you sometimes wonder if theres a way to alteryour professional style--to change yourself from theinside out?☺ Do you believe there may be strategies you could useto develop a more assertive professional style?☺ Do you want to learn about strategies that can helpyou interact assertively with others in the workplace?☺ Now is a good time to enhance your professionalassertiveness skills if you answered "yes" to any ofthese questions, above.☺ These Key Points shall guide you as you move into amore decisive, more effective professional style.☺ Youll learn about methods that can help you build andstrengthen your assertive style and strategies toprepare you to act more assertively.☺ …
    • 14. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out - Summary☺ …☺ Youll also learn how to implement your new, assertivestyle as you negotiate with other professionals,develop teams and partnerships, and cope withopposition.☺ With the assistance of these Key Points, youllblossom as you become the assertive professionalyouve wanted to be.
    • 15. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out - Highlights☺ Developing Your Assertive Style☺ Self-development Strategies☺ Assertive Interactions
    • 16. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out: Developing Your Assertive Style☺ recognize benefits of learning action strategiesfor being an assertive business professional.☺ match strategies for building an assertiveprofessional style with correspondingstatements.☺ identify guidelines to follow to enhance anassertive professional style.☺ determine whether a person successfullystrengthened his assertive style in a givenbusiness scenario.☺ identify strategies to use for sharpening onesassertive style
    • 17. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out: Self-development Strategies☺ recognize the value of learning assertiveself-development strategies.☺ match methods for taking a positiveapproach with corresponding statements.☺ determine whether a person was successfulin developing accountability in a givenbusiness scenario.
    • 18. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)Assertiveness from the Inside Out: Assertive Interactions☺ recognize benefits of learning interactionstrategies to become an assertive businessprofessional.☺ identify the primary steps for developing awinning team style.☺ determine whether a person followed thesteps for successful negotiation in a businessscenario.☺ apply the necessary steps to establish aproductive partnership in a given businessscenario.☺ identify methods for dealing effectively withopposition.
    • 19. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: Trinity College, Cambridge)
    • 20. Contact Email Design Copyright 1994-2013 © OxfordCambridge.OrgCurricula - Curriculum (This picture: hills West of Oxford)InformationGatheringLinks

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