“ Coaching and Skills for Managing Different Generations” Peter Khoury and Alan Ovson The Ovson Communications Group

Part I Perception Part II Generations Part III Coaching System Part IV Conclusion

Part I Perception

“ Whilst part of what we perceive comes through our senses from the object before us, another part (and it may be the larger part) always comes out of our own mind” William James, Prominent American Psychologist Perception

“ Whilst part of what we perceive comes through our senses from the object before us, another part (and it may be the larger part) always comes out of our own mind”

William James, Prominent American Psychologist

Addition Do you See the Cube?

There was NO Cube in the previous slide There were only Black Circles with Patterns in them Your mind added the cube Guess What?

There was NO Cube in the previous slide

There were only Black Circles with Patterns in them

Your mind added the cube

Subtraction Read this:

Did you read the second “the” There are two “The”s Your mind Subtracted one of them Guess What?

Did you read the second “the”

There are two “The”s

Your mind Subtracted one of them

Distortion Which square looks darker?

Both squares are exactly the same shade Your mind distorts the information based on its believes Guess What?

Both squares are exactly the same shade

Your mind distorts the information based on its believes

Assumptions Who is this?

Guess What? Your mind Makes Assumptions

Your mind Makes Assumptions

What you see is NOT what you get! The mind does: Addition Subtraction Distortion Assumption To reduce additions, subtraction, distortions and assumptions we need to study each generation separately

The mind does:

Addition

Subtraction

Distortion

Assumption

To reduce additions, subtraction, distortions and assumptions we need to study each generation separately

Part II Generations

Each Generation has a unique Imprint

Four Generations of Workers Veterans (1933-1945); 63-75 Boomers (1946-1964); 44-62 Gen X (1965-1980); 28-43 Gen Y (Millennials) (1981-2000); 8-27

Veterans (1933-1945); 63-75

Boomers (1946-1964); 44-62

Gen X (1965-1980); 28-43

Gen Y (Millennials) (1981-2000); 8-27

Population US Census 2005

Veterans (1933-1945)

Personal Characteristics Of Generations FDU Magazine 2005

Boomers (1946-1964)

Personal Characteristics Of Generations FDU Magazine 2005

Gen X (Latchkey) (1965-1980)

Personal Characteristics Of Generations FDU Magazine 2005

Gen Y (1981-2000)

Personal Characteristics Of Generations FDU Magazine 2005

Work Characteristics

Part III Why Coaching Skills Now?

A cookie cutter approach to management is like…

Stop Pushing All The Time

Start EMP owe R ing

Start EMP owe R ing

Factors Influencing Results

The EMPoweR® Coaching

New Generations of Workers

Motivating Employees

Finding and Retaining Talent

Assigning Roles and Responsibly

Get Things Done Faster and overcome challenges Get More Visibility Get More Respect Get More Time Get More Job Satisfaction Reduce your Stress Become known as the developer of people. Peace of mind Benefits of Coaching and Mentoring to the Manager

Get Things Done Faster and overcome challenges

Get More Visibility

Get More Respect

Get More Time

Get More Job Satisfaction

Reduce your Stress

Become known as the developer of people.

Increase retention rate Improve problem solving Increase the quality of work Empower employees Diffuse conflict “ Benefits to the Organization”

Increase retention rate

Improve problem solving

Increase the quality of work

Empower employees

Diffuse conflict

5-year long study at Sun Microsystems for Coaches

5-year long study at Sun Microsystems for Mentees

The EMPoweR® Coaching model It’s a Flexible Relational and Systematic communication and management model to empower people by Clarifying results and empowering people to solve problems Manager to Manager Employee to Manager Manager to Employee

It’s a Flexible Relational and Systematic communication and management model to empower people by Clarifying results and empowering people to solve problems

Manager to Manager

Employee to Manager

Manager to Employee

Thank You