Timing: 1 minute Key Points:Social technology is growing at an exponential rate.Today’s workforce and customers have high expectations of social technology. Script:There’s a lot of buzz about social media these days, but there’s nothing new about being social. Social is natural and human. It has always been part of how we work and live together and do business. What is new is the way that technology is enabling us to engage one another socially in new ways and on a scale that’s literally unprecedented in human history.And this effect is accelerating. If you look at how long it took various media to reach 50 million users, you can see a clear trend. Radio, for example, reached 50 million users 38 years after it was introduced. With television, it only took 13 years, and the Internet took 4 years. Now, as the world is more and more connected, the pace is even faster. The iPod had 50 million users after 3 years, and Facebook had 100 million after less than 9 months.Social technology may be relatively new from a business perspective, but it’s already a normal part of day to day life for tens of millions of people. Those people are your employees, your partners, and your customers. Through services like Facebook, Twitter, and LinkedIn, they’re accustomed to easily sharing the things they are interested about. They keep up on their friends and neighbors and public figures. They discuss a broad variety of topics. They expect to be able to contribute to the discussion and have their contributions respected.Additional Information:Qualman, Erik. “Social Media Revolution.” Socialnomics.com. May 5, 2010. http://www.socialnomics.net/2010/05/05/social-media-revolution-2-refresh/
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