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SAP Solution in Detail
SAP Business One
                                 Streamline Your BuSineSS,
                                 accelerate Your Growth
                                 A Single, AffOrdABle APPlicATiOn
                                 excluSively fOr SmAll BuSineSSeS

The SAP® Business One
application provides a single,
affordable solution for man-
aging your entire business
– from sales and customer
relationships to financials
and operations. With
SAP Business One, small
businesses like yours can
streamline operations,
act on timely and complete
information, and accelerate
profitable growth.
SAP Business One Solution Brochure
content




5    SAP Business One                  12   inventory control
5    Streamline your entire Business   12   SAP Business One inventory
     with a Single Application              control features
5    Strengthen customer               13   customer Service and Support
     relationships and loyalty         13   SAP Business One customer
5    Act on instant and complete            Service and Support features
     information                       13   reporting
5    Adapt to meet your changing       13   SAP Business One reporting
     needs                                  features
                                       14   Predefined reports
6    Designed Exclusively for Small    15   microsoft Outlook integration
     Businesses                        15   easy configuration and
6    SAP Business One Key                   Personalization
     functionality                     15   Single-Server Architecture
6    Accounting and financials         18   user-defined Personalization
6    Sales and customers                    and configuration
7    e-commerce and Web Store          18   SAP Business One
7    Purchasing and Operations              configuration features
7    inventory and distribution        18   Address changing Business
7    reporting and Administration           needs
7    Accounting and financials         18   user-defined fields
7    SAP Business One financial        18   formatted Searches
     management features               18   Alerts and Approvals
 8   real-Time Accounting              19   SAP Business One Alerts and
 8   month-end closing                      Approvals features
 9   financial reporting               19   Software development Kit
 9   customer relationship             19   SAP Business One SdK
     management                             features
 9   crm Sales                         19   SAP Business One SdK
10   Sales                                  components
10   SAP Business One Sales
     features                          21   SAP Solutions for Small
11   Purchasing                             Businesses and Midsize
11   SAP Business One Purchasing            Companies
     features                          21   learn more
11   material requirements Planning
11   SAP Business One material
     requirements Planning features
you want to focus on growing your business, but you
have to deal constantly with everyday operational details,
ad hoc requests for information, and nonstop competitive
moves. When your sales, accounting, and operational
processes are not seamlessly connected, you will inevitably
experience bottlenecks and productivity will suffer. multiple
systems translate into additional work – such as duplicate
data entries – which can evolve into errors and delays.
When critical business information, such as customer
records or inventory levels, resides in different systems
or locations, response times can lag and create customer
dissatisfaction. On top of all that, competitors make it
hard to find and keep customers.

To maintain an edge, you need to streamline processes
and find better ways to access the right information to
make the best business decisions. if you can effectively
track and then access all customer-related information, for
example, you can service your customers more personally
and more intelligently at every point of contact – locking in
their loyalty (and repeat business). And if you can accurately
monitor and manage revenue and expenses, you will be
positioned to optimize cash flow, increasing your financial
strength and the flexibility to respond quickly when business
opportunities arise.




4   SAP Solution in Detail – Streamline your Business, Accelerate your growth
SaP® BuSineSS one
cOmPleTely inTegrATed
mAnAgemenT funcTiOnS




The SAP® Business One application is        online stores allow you to create an
a single, comprehensive solution that       online presence, open new sales
provides functionality for every process    channels, and broaden your customer
you need to run your entire business.       base. With SAP Business One you can
unlike niche solutions, SAP Business        analyze customers using data from sales,
One supports integrated management          operations, and finance to identify ways
functions, including financials, sales,     to serve them faster and better.
customers, e-commerce, inventory,
and operations. SAP Business One
is designed specifically for small         “SAP Business One lets us see our
businesses, which means it’s quick
to install, simple to maintain, and most
                                            business at any point in time.
important, easy to use.                     We can see the real-time status
Streamline Your Entire Business
                                            of every order in any warehouse.
with a Single Application                   There’s no more guesswork.
By integrating all critical business
                                            We are a fashion company and
functions, SAP Business One supports        have to be nimble, so this has had
sales, customer relationship manage-
ment (crm), purchasing, inventory,
                                            a big impact on our business.”
operations, financials, and Hr. Business    Richard Haugen, chief Operating Officer,
information captured in a single system     yak Pak inc.
is instantly accessible across the
organization, eliminating duplicate data
entry, related errors, and subsequent       Act on Instant and Complete                       Adapt to Meet Your Changing
costs. Workflow-based alerts trigger        Information                                       Needs
auto-response when important business
events occur, so you can monitor and        SAP Business One captures critical                SAP Business One is easy to set up
focus on those that are most critical.      data across sales, customers, opera-              and configure, and as your business
When freed from constantly reacting         tions, and financials in a single appli-          grows, you can adapt and customize
to day-to-day minutiae, you can spend       cation for immediate access and use.              SAP Business One to meet your
more time driving your business             intuitive microsoft excel–based reports           changing needs. for instance, you
forward.                                    allow you to click through relevant data          can use any of more than 450 solu-
                                            and get answers quickly. your managers            tions, many of them industry specific,
Strengthen Customer                         can track revenues, costs, and profit             that have been built on top of the
Relationships and Loyalty                   margins so they can assess business               SAP Business One application by our
                                            performance and determine how to                  software solution partners. This way,
SAP Business One enables you to             improve it. And because you can use               you can customize and extend SAP
manage sales force automation and           Web-based tools, you and your sales               Business One to meet your specific
customer service and support – all          team can access customer information              business and industry challenges.
seamlessly integrated with other busi-      from anywhere at any time, meaning
ness functions across the company.          you can be more responsive to customer
Built-in e-commerce and support for         needs.




                                                                SAP Solution in Detail – Streamline your Business, Accelerate your growth   5
DeSiGneD excluSivelY for Small
BuSineSSeS
An AffOrdABle SOluTiOn frOm THe
induSTry leAder




drawing on more than 35 years of                   SAP Business One Key                       banking activities, including processing
SAP business management software                   Functionality                              payments by check, cash, and credit
experience, SAP Business One is an                                                            card, as well as reconcile various
affordable, award-winning product built            The following summarizes the key areas     accounts and create financial reports
exclusively for small businesses. As a             where SAP Business One can support         for profit and loss, cash flow, and aging.
complete, integrated software applica-             your business.                             you can also update account postings
tion, SAP Business One eliminates the                                                         when relevant business events occur.
cost and hassle of integrating multiple            Accounting and financials
stand-alone applications. its intuitive            SAP Business One helps you manage          Sales and customers
interface and vast configurability mini-           your general ledger, journals, budgets,    With SAP Business One you can man-
mize iT complexities for implementation            and accounts payable (A/P) and receiv-     age and maintain customer contacts
and ongoing maintenance.                           able (A/r). you can conduct all your       with full microsoft Outlook synchroni-


    SAP® Business One Key Functionality

    Accounting and              Sales and                     E-Commerce and          Purchasing and            Inventory and
    Financials                  Customers                     Web Store               Operations                Distribution

    • General ledger and        • Opportunities               • Online products       • Purchase proposals      • Items management, 
      journal entries             and pipeline                  catalogs              • Purchase orders           items queries
    • Cost accounting             management                  • Web store integrat-     and deliveries          • Receipt to stock, 
    • Budget and project        • Customer and                  ed with inventory     • Goods receipts and        release from
      management                  prospect contact            • Online shopping         returns                   stock, and stock 
    • Banking and                 and activity                  card                  • A/P invoice and           transactions
      statements                  management                  • E-mail and promo-       credit notes            • Warehouse transfer 
    • Payment processing        • Sales quotations              tional campaigns      • Bills of material         and serial numbers
      and reconciliation          and orders                  • Payment, tax, ship-     (BOMs)                  • Inventory 
    • Financial statement       • Sales and pipeline            ping, and handling    • Production orders         revaluation
      and reporting               forecast                                            • Forecasting and ma-     • Customer and 
    • Sales tax and VAT         • Web-based cus-                                        terial requirements       vendor catalog
    • Multicurrency               tomer relationship                                    planning (MRP)          • Price lists and 
      support                     management                                                                      special pricing
                                • Service contact                                                               • Batch management
                                  management                                                                    • Pick and pack
                                • Service call man-
                                  agement entry and
                                  tracking

    Reporting and Administration

    • Microsoft Excel–based reporting
    • Data migration workbench, user-defined fields, application programming interface (API), 
      and SAP Business One Software Development Kit
    • Payroll accounting
    • Employee directory and administration, employee time




6    SAP Solution in Detail – Streamline your Business, Accelerate your growth
zation. This means increased sales           ping, and billing. you can perform              information instantly, so you can make
effectiveness and stronger customer          inventory counts, monitor stock, and            better-informed decisions.
relationships. create quotes, enter          track transfers in real time and across
orders, and provide better customer                                                          Accounting and Financials
service from the office or online. Track
sales opportunities and activities from      To maintain an edge, you                        With support for multiple currencies,
first contact to close of sale; initiate                                                     budgeting, and bank reconciliation,
marketing campaigns by using templates
                                             need to streamline pro-                         SAP Business One delivers financial
for mass e-mails; provide support for        cesses and find better                          management functionality that enables
customer service, service contracts,                                                         your enterprise to be more efficient and
and warranties; and access customer
                                             ways to access the right                        more productive.
and sales information over the Web.          information to make the
                                                                                             SAP Business One financial
e-commerce and Web Store
                                             best business decisions.                        management features
creating an online presence will help        if you can effectively                          SAP Business One supports financial
you level the playing field against larger                                                   management in the following ways.
competitors by allowing you to reach
                                             track and then access all
a broader customer base. With SAP            customer-related informa-                       Accounting – create charts for any
Business One, you can design, build,                                                         country using a chart-of-accounts
and configure online stores using cus-
                                             tion, for example, you can                      template, which you can adapt to fit
tomizable templates and tools. These         service your customers                          your unique business needs; define
tools enable you to manage online cata-                                                      individual charts of up to 10 segments,
logs and integrate negotiated, customer-
                                             more personally and more                        if needed, to support reporting
specific price lists; use promotional        intelligently at every point                    requirements.
techniques such as discounts and
coupons; and automatically synchronize
                                             of contact – locking in their                   Journal entries – Benefit from func-
all online orders and inventory.             loyalty (and repeat                             tionality that automatically posts journal
                                                                                             entries from the sales, purchasing,
Purchasing and Operations
                                             business).                                      and banking areas and also creates
every small business needs a sys-                                                            new journal entries. you can search
tematic approach to managing the             multiple warehouses. you can also run           for existing entries and automatically
procurement process, from creating           real-time inventory updates, inventory          allocate each transaction to a project
purchase orders to paying vendors.           valuation, availability checks, and pick-       or a profit center.
SAP Business One helps coordinate            and-pack processes.
the complete order-to-pay cycle, includ-                                                     Journal vouchers – Save multiple
ing receipts, invoices, and returns.         reporting and Administration                    manual journal entries to a batch and
you can also plan material requirements      With SAP Business One, you can                  process them simultaneously. This
for production, control bills of material,   capture all critical business data across       allows you to verify and collect post-
and replenish inventory automatically.       sales, customers, operations, and               ings before they are entered into the
                                             financials in a single source for imme-         general ledger.
inventory and distribution                   diate access. Powerful “drag and
SAP Business One enables you to              relate” and microsoft excel–based
manage your inventory and operations         reporting features allow you to click
– including quotes, sales orders, ship-      through relevant data and get complete




                                                               SAP Solution in Detail – Streamline your Business, Accelerate your growth   7
Reversing journals – reverse month-        defined in the allocation rules. you
                                                    end accruals automatically. By default,    can run it for any profit center, choose
                                                    reversal of specified postings occurs      between annual and monthly display
                                                    on the first day of the next month, but    formats, and compare the results with
                                                    SAP Business One allows users to           figures for the previous period.
                                                    specify a different reversing date for
                                                    each posting, if desired.                  Distribution rules – define different
                                                                                               distribution rules to characterize
                                                    Exchange rate differences – Periodi-       business activities and then allocate
                                                    cally evaluate your open items in for-     revenue or cost accounts to the
                                                    eign currencies to identify differences    corresponding distribution rule.
                                                    and choose the appropriate correction
                                                    transaction.                               real-Time Accounting
“I’ve had extensive experience                                                                 SAP Business One supports real-time
                                                    Financial report templates – Quickly       accounting with the following.
 with five major manufac-                           and easily generate unlimited financial
 turing resource planning                           report templates, such as additional       Fully integrated financials – Automate
                                                    profit-and-loss statements, to suit        key financial and banking management
 systems, and I can tell you                        every business need.                       activities with fully integrated function-
 that SAP Business One . . .                                                                   ality. When you run a transaction, the
                                                    Banking – Track all banking processes,     software automatically posts a journal
 stacks up very well against                        from cash receipts and check writing to    entry in the general ledger so you don’t
 the best of them, even                             deposits, advance payments, credit card    have to perform additional posting or
                                                    payments, and account reconciliation.      batch processing.
 though it targets smaller
 companies. It is very                              Budgets – define and manage budgets        Quick drill down – easily drill down
                                                    against general ledger accounts. con-      to information at the posting level.
 flexible and is much more                          figure budget allocation methods; define   for example, while viewing the journal
 reasonably priced.”                                budget figures in any currency (local,     entry for a sales transaction, you can
                                                    foreign, or both); and display a sum-      drill down to see chart-of-accounts
    Lou Giovannone, group controller,
                                                    marized budget report that compares        information.
    fagerdala uSA inc.
                                                    actual and planned figures. With SAP
                                                    Business One, you can create an online     Complete chart of accounts – drill
                                                    alert that notifies you if a transaction   down on the balance field to see trans-
Posting templates – define general                  exceeds the monthly or annual budgeted     actions that make up a specific balance.
ledger account templates to save time               limit.
and help avoid mistakes during the                                                             month-end closing
manual posting of journal entries.                  Profit center – define different profit    SAP Business One offers functionality
                                                    centers or departments and allocate        to support month-end closing.
Recurring postings – define your                    corresponding revenue and cost
own postings for regular execution in               accounts to a predesignated profit         Accelerated closing – Accelerate
accounting and specify a frequency for              center in the chart of accounts.           month-end closings by assigning tasks
each recurring posting. With recurring                                                         to individuals or creating reminders to
postings, the application automatically             Profit center report – run a profit-and-   manage various aspects of the closing
reminds you to post your transactions.              loss statement based on revenues and       via the activity window.
                                                    costs – both direct and indirect – as



8     SAP Solution in Detail – Streamline your Business, Accelerate your growth
Control accounts – identify accounts        Customer Relationship                             the calendar to track your activities
as control accounts and assign them as      Management                                        and perform keyword searches to
default posting accounts for the increase                                                     find specific items in the calendar.
or decrease to customer or vendor           SAP Business One delivers compre-               • reporting – Analyze opportunities
balances. This ensures synchronization      hensive, integrated sales and service             by lead source, territory, industry,
between the general ledger and the          functionality, ensuring total control of          customer, and item. The reports
subsidiary ledgers.                         customer acquisition, retention, and              show forecasts and anticipated
                                            profitability for your business. Tightly          revenue by various date ranges,
Posting templates – use posting tem-        integrated features across marketing,             such as month and quarter. you can
plates to allocate costs or transactions    sales, and service provide end-to-end             view distribution of leads by source
across several departments based on         visibility for the entire customer life           over time to identify the most profit-
fixed percentages. recurring postings       cycle.                                            able lead-generation activities.
allow you to create transactions with                                                       • campaign and prospect management
fixed amounts.                              crm Sales                                         – import thousands of prospects
                                            record every sales opportunity, from              from microsoft excel files or other
Reversing transactions – use this           lead identification of the customer               standard file formats, such as comma-
feature to reverse transactions auto-       through discovery, qualification, pro-            separated value (cSv) files, and then
matically and post on a user-defined        posal, closing, and aftersales service            manage and follow up on activities.
reversal date.                              and support. you can even enter details           Add prospects to e-mail campaign
                                            of the opportunity, including the source,         lists, contact lists, and newsletters.
financial reporting                         potential deal size, closing date, com-           Target prospects or business partners
SAP Business One offers the following       petitors, and activities.                         with e-mail and cold-call campaigns.
financial reporting functionality.                                                            create the campaign, implement the
                                            crm features include the following:               campaign, and track the results.
Multilevel reports – create a general       • Sales (accounts receivable) – create          • Web-based access – use the power
ledger account structure that improves        price quotes, record customer orders,           of the internet to enable your dis-
your reporting. multilevel reporting is       set up deliveries, update inventory             tributed sales team and service team
enhanced by the flexibility provided in       balances, and manage all invoices               to stay connected and focused with
the account segmentation feature of           and accounts receivable.                        Web-based access to SAP Business
SAP Business One.                           • Purchasing (accounts payable) –                 One. features include sales order
                                              manage and maintain supplier trans-             management, product selection and
Integrated reports – compile business,        actions, including issuing purchase             viewing, activity and task management,
accounting, warehouse, and financial          orders, updating inventory quantities,          account management, opportunities
reports, as well as account statements,       calculating the landed cost value of            management, prospect management,
and export reports to microsoft excel         imported items, and handling returns            product catalog management, service
and microsoft Word.                           and credits.                                    order management, and campaign
                                            • Business partner master record –                management.
XL Reporter tool – Access real-time           manage all information about custom-          • dynamic reports – Obtain a unique,
views of critical business data within        ers, resellers, and suppliers, including        time-phased view of business data
SAP Business One and make use of all          e-mail addresses, profiles, sales               with the dynamic opportunity-analysis
the functionality of microsoft excel for      reports, activities with business               report, which enables you to easily
front-end report formatting.                  partners, and account balances. use             spot trends, patterns, and behaviors
                                                                                              of sales opportunities and personnel.




                                                              SAP Solution in Detail – Streamline your Business, Accelerate your growth   9
Sales                                              Delivery – generate packaging docu-
                                                   mentation for all goods shipped to a
SAP Business One offers flexible busi-             customer. The built-in packaging func-
ness document development, including               tion facilitates the “virtual input” of
quotations. not only are different line            items into different parcels when a
types supported, allowing you to create            delivery is created. you can store the
subtotals of previous lines, but you can           delivery tracking number and access
insert free-form text anywhere within              the shipping status within the delivery
the body of the document, as well as               note with the click of a mouse. The
display recommended alternative items.             software automatically updates ware-
you can also store and reuse standard              house quantities when you make a
comments and define header and footer              delivery.
text for each document. Additionally,
you can calculate gross profit for each            A/R invoice – Automatically create a
quotation, easily review the sales price           corresponding journal entry with each
history, and, once you create a quotation,         invoice. As a result, you can create
quickly and seamlessly export it to                an automatic receipt if the customer       Collection wizard – manage multiple
microsoft Word.                                    chooses to pay only part of the invoice.   collection letters per customer and
                                                                                              maintain a collection history for each
SAP Business One Sales features                    A/R invoice and payment – create an        customer. execute the wizard at regular
SAP Business One offers the following              invoice and receipt in one step by using   intervals, such as monthly or weekly, to
sales management functionality.                    information from the same document.        check for outstanding customer invoices,
                                                                                              and send a series of collection letters at
Order – Simplify entry of sales orders             A/R credit memo – easily import data       different levels at predefined intervals. in
by accessing item availability information         from the original invoice when creating    addition, you can specify the method of
across multiple warehouses. When a                 a credit memo for returned merchandise.    calculating interest and collection fees.
shortage arises, choose to order from
a list of alternative items or allow the           Document printing – Select period,         E-commerce – Sell and market your
item quantity to be partially delivered.           document number, or document type          products and services online with seam-
Orders can support different delivery              to print sales and purchasing records.     less integration into SAP Business One.
dates and ship-to addresses for each                                                          leverage a highly scalable Web store
line item, and you can automatically               Document drafts – Print, edit, and         with customizable themes and shop-
create purchase orders from a sales                manage all documents that have been        ping carts; support for multiple stores
order and drop-ship the items to the               saved as drafts.                           (business to consumer and business
customer’s site.                                                                              to business); powerful catalog and
                                                   Document generation wizard – group         integrated inventory management;
                                                   all existing sales documents in a single   customer acquisition and self-service
                                                   invoice for any given customer. you can    functionality; strong analytics, including
                                                   create a variety of orders and delivery    dashboards and a customizable report
                                                   notes over the course of the month and     builder; and support for business-to-
                                                   create summarized invoices for each        business and business-to-consumer
                                                   customer at the end of the month.          activities.




10   SAP Solution in Detail – Streamline your Business, Accelerate your growth
Purchasing                                  purchase order into multiple parts              SAP Business One material
                                            when, for example, items need to be             requirements Planning features
you can manage and maintain supplier-       shipped to multiple warehouses.                 SAP Business One offers the following
related activities with SAP Business                                                        material requirements planning (mrP)
One.                                        Goods receipt purchase order – decide           functionality.
                                            whether you would like to receive deliver-
SAP Business One Purchasing                 ies at one warehouse or multiple ware-          Forecasts – you can predict demand
features                                    houses. goods receipts may be linked            based on forecasting metrics – not
SAP Business One offers the following       to a purchase order, which means that           solely on history and received orders
purchasing management functionality.        the purchase order quantity can change          – by using the demand forecasts in
                                            if the quantity received does not match         the mrP wizard. forecast calculations
Purchase order – When you order             the original order amount.                      help you anticipate demand for your
materials or services from suppliers,                                                       product and adjust material planning
you can create purchase orders and          A/P invoice – Process payments to               accordingly.
print, mail, fax, or e-mail them directly   suppliers by acting on journal entries
to the supplier. A purchase order updates   the software automatically generates            MRP wizard – Arrange for and optimize
                                            when you process supplier invoices.             future material requirements; manage
                                                                                            and execute purchasing and manufac-
SAP Business One is an                      A/P credit memo – issue a credit memo           turing recommendations and exceptions.
affordable, award-winning                   to any supplier for returned merchandise.       By considering both minimum order
                                            you can easily draw the data required           quantities and order multiples, you
product built exclusively                   for that credit memo from the original          can take advantage of purchase price
for small businesses. As                    invoice.                                        breaks or standard production lot sizes
                                                                                            and thereby reduce costs. The wizard
a complete, integrated                      Landed costs – calculate the purchase           generates a recommendation report that
software application, SAP                   price of merchandise by allocating the          offers advice to either make or purchase
                                            various landed-cost elements (such as           items. numerous drill-down options
Business One eliminates                     freight, insurance, and customs duties)         allow easy viewing of the net require-
the cost and hassle of                      to the fOB cost of each item. The actual        ment calculations and the actual docu-
                                            warehouse value of merchandise updates          ments driving the gross requirements.
integrating multiple stand-                 automatically.
alone applications. its                                                                     Order recommendation report – Auto-
                                            Document drafts and printing – edit             matically create production orders and
intuitive interface and vast                and manage all purchasing documents             purchase orders based on information
configurability minimizes                   that have been saved as drafts and              in a recommendation report. if an item
                                            print them (including drafts) by period,        needs to be outsourced, you can easily
iT complexities for imple-                  document number, or document type.              convert a production order to a pur-
mentation and ongoing                                                                       chase order. you can also consolidate
                                            Material Requirements Planning                  purchase orders to the same supplier
maintenance.                                                                                into one order, further streamlining the
                                            SAP Business One offers a simple yet            purchasing process.
the available quantity of the ordered       powerful planning function to help you
items and informs the warehouse             schedule and manage items that will be
manager of the expected delivery            produced or purchased using a variety
date. in addition, you can split a single   of criteria.




                                                              SAP Solution in Detail – Streamline your Business, Accelerate your growth   11
Inventory Control                                                                              Business partner catalog number –
                                                                                               maintain a cross-referenced table of
manage item master data, serial num-                                                           customer and supplier part numbers to
bers, and price lists, as well as define                                                       inventory part numbers. you can use
alternative items, perform inventory                                                           customer part numbers on purchasing
increase or decrease adjustments,                                                              documents in lieu of inventory part
execute cycle counts, and generate                                                             numbers.
pick lists for open sales orders.
                                                                                               Goods receipt and goods issue –
SAP Business One inventory control                                                             record goods receipts and issues that
features                                                                                       are not directly related to a sales or
SAP Business One offers the following                                                          purchasing document.
inventory control functionality.
                                                                                               Inventory transfer – move inventory
Item master data – define production                 “Clearly, we needed a solu-               among warehouses.
items (make), purchase items (buy),
and noninventory items (labor and
                                                      tion that would streamline               Inventory posting – enter opening
travel, for example) while maintaining                our business operations,                 balances for inventory items and
default information such as purchasing                                                         update warehouse data.
supplier, purchasing and selling unit of
                                                      give us tighter financial
measure, and tax status for each item.                control over each business               Cycle inventory counting – Streamline
you can maintain inventoried items in                                                          inventory counting by identifying when
multiple warehouses with differing
                                                      and event, and provide                   each item in inventory is due to be
associated costs depending on loca-                   better business planning                 counted. The alerts and reports pro-
tion. SAP Business One supports a                                                              duced help ensure that items of differ-
number of inventory valuation methods,
                                                      metrics. SAP Business One                ent levels of importance are counted
including standard cost, weighted                     provides the answer.”                    as frequently as required.
moving average, and fifO methods.
                                                       Malcolm Carradus, group finance
you can define a procurement method                                                            Price list – define a variety of price
                                                       director, Terrapinn Holdings ltd.
(such as make or buy) as well as order                                                         lists and link them to customers or
intervals in which to purchase an item                                                         suppliers. Quickly and easily create
(monthly, weekly, or daily, for instance).                                                     dynamic links between price lists, which
you can also define the lot sizes in               Lots – Assign lots to products and          are updated automatically whenever
which to purchase items, the minimum               classify them by any freely definable       the primary price list changes.
order quantity, and the average lead               attribute (shelf life, for example), then
time. you can then use this information            define the lots for these products          Special prices – define special prices
in conjunction with the mrP                        in sales orders, delivery notes, and        for individual customers or suppliers,
functionality.                                     inventory movements.                        quantity-specific prices pegged to
                                                                                               order volume, and a validity period
Serial numbers – Automatically or                  Substitute items – create a list of         for each price.
manually generate serial numbers using             alternative items when a customer’s
templates.                                         selection is not available, ranking         Pick and pack manager – manage the
                                                   substitute items based on similarity        picking and packing process within
                                                   of item, price, or quantity.                multiple queues. As sales orders are




12   SAP Solution in Detail – Streamline your Business, Accelerate your growth
entered, they are displayed in the              Customer equipment cards – maintain             report generated to microsoft excel,
“open” queue and can be marked as               detailed information about an item sold         but data extraction is effortless thanks
either fully or partially released for pick-    to a customer, such as a manufacturer’s         to simple data navigation. you can exe-
ing. The “released” queue displays all          serial number, replacement serial num-          cute internal and external reconciliation
orders released for picking, which you          ber, and service call history. cards also       with exception reporting, which is use-
can mark as fully or partially picked.          list service contracts assigned to the          ful when trying to close your books and
Within either the open or released              specific item.                                  preparing reports.
queues, you can automatically create
pick lists for an order or range of             Customer equipment report – view                SAP Business One reporting features
orders. This feature offers extensive           all equipment and corresponding serial          SAP Business One provides you with
drill-down functionality that includes          numbers sold to a customer or range             end-to-end visibility of your business
customer and item master data as well           of customers.                                   operations with a “drag and relate”
as originating documents.                                                                       feature that also helps you instantly
                                                Service calls – review information              understand key relationships and
Customer Service and Support                    about all service calls that were created,      transactions within the business.
                                                resolved, or closed on a specified date
SAP Business One delivers crm                   or within a range of dates. you can             A query generator allows users to
functionality as part of the application,       restrict the report to see service calls        intuitively create database inquiries
ensuring full control of customer acqui-        for a specific queue, technician, problem       and define reports. you can use the
sition, retention, loyalty, and profitability   type, priority, item, or call status. you       data from any field to create a report
for your business. Tightly integrated           can choose whether to include a view            at either the detailed or the summary
functions across marketing, sales, and          of overdue calls.                               level. Once you define a query, you can
service provide end-to-end visibility for                                                       save it in the query library for future
the complete life cycle.                        Service calls in the queue – Track and          use. if needed, you can use a report
                                                maintain service calls by reviewing the         editor to refine and change any existing
Service call functions provide support          call history related to a particular event.     queries.
for service operations, service contract        you can monitor the status of a call
management, service planning, customer          and assign it to individual technicians         The query wizard is similar to the query
interaction activity tracking, customer         or maintain them in a team queue.               generator, but in this case you are guided
support, and management of sales                                                                step by step through the process of
opportunities.                                  Response time by assignee – follow              generating queries. This tool is helpful
                                                the communication between a customer            if you want to build queries but are
SAP Business One customer Service               and the service department and track            unfamiliar with Structured Query
and Support features                            the time needed to properly respond to          language (SQl) syntax.
SAP Business One offers the following           a single service call.
service and support functionality.                                                              Predefined reports – SAP Business
                                                Reporting                                       One provides a large number of pre-
Service contracts – create a regular                                                            defined reports for each functional
support or warranty contract for items          you can create reports and initiate             area. you can generate reports for a
or services sold to a customer. The             corrective actions immediately. The             specific functional area in your business
contract maintains the start and end            reporting function supports accounting          and customize the output to suit your
dates as well as specific contract              reports, inventory reports, financial           needs. you can also print, e-mail, or
terms, which could include guaranteed           reports, and reports to aid in decision         export any report to microsoft excel.
response or resolution times.                   making. not only can you export any             for a complete list of predefined reports,
                                                                                                see the “Predefined reports” section.




                                                                  SAP Solution in Detail – Streamline your Business, Accelerate your growth   13
Microsoft Excel–based reporting                    Quickly access profit-and-loss details      Design custom reports – Work with
(XL Reporter) – many small businesses              – get a summary of actual and fore-         standard microsoft excel functions
struggle with the complexities of gen-             casted operating profit by period to        and interfaces to extend your ability to
erating accurate and timely financial              help you easily uncover trends.             compose reports with advanced report
reports from company data. The xl                                                              design options. it’s easy to create cus-
reporter tool in SAP Business One                  Create total company dashboards –           tom parameters, formulas, and layouts
enables you to get comprehensive and               instantly view and graph critical company   from scratch.
accurate insight into the financial status         performance metrics such as sales,
of your company. Because xl reporter               inventory movement, and top-performing      Simplify report generation – you can
is integrated with SAP Business One,               customers. you can view performance         access company data and generate
it reports on live data drawn from a               on any chart and click on any cell to       the appropriate reports, from ad hoc
variety of sources, including general              drill down to data that will help you       reports to detailed financial statements,
ledger, receivables, payables, sales,              choose appropriate actions associated       as needed.
purchasing, inventory, and any user-               with the metric. in addition, you can
defined fields.                                    quickly assess your financial perfor-       Predefined Reports
                                                   mance and future outlook.
XL Reporter tool features – you can                                                            SAP Business One provides the
perform the following activities with the          Speed adoption and limit the learning       following predefined reports for each
xl reporter tool.                                  curve – Quickly learn how to use the        functional area:
                                                   xl reporter tool via an intuitive and       • Accounting
Generate accurate and timely reports               familiar interface that accesses micro-       – Aging reports
– The xl reporter tool has everything              soft excel and provides a metadata            – company reports
your business needs to create and exe-             layer that limits exposure to technical       – comparative reports
cute reports in an easy-to-use graphical           tables and field structures. you can          – Budget reports
environment – with point-and-click and             easily generate meaningful reports,         • Sales opportunities
drag-and-drop utilities that enhance your          from simple transaction detail reports        – Opportunities
control over reporting and budgeting               to advanced financial statements              – Stage analysis
activities. you can generate standard              and dashboards. using the tool’s              – Opportunities pipeline
and ad hoc reports, drill down into                drag-and-drop utility, even novices           – Opportunity forecast and forecast
data, and then analyze the information.            can quickly create reports with drill-           over time
                                                   down functions.                               – Won and lost opportunities
Compose standard and ad hoc                                                                      – Open and closed opportunities
reports – A definition wizard makes                Organize your reports – manage and            – lead distribution over time
report creation effortless. Anyone in              organize report definitions, executed       • Sales and purchasing
your company can create custom que-                reports, and report books. you can            – Open items list
ries of SAP Business One data with                 view and execute reports within the           – Sales analysis
just a few mouse clicks. Once a report             main menu of SAP Business One,                – Purchase analysis
has been generated, you can drill down             which simplifies report execution. for      • Business partners
on any piece of data to see underlying             report distribution, you can bundle and       – Activities overview
transactions. you can also view and                e-mail reports using a scheduler.             – inactive customers
refresh data while creating queries.                                                             – collection history




14   SAP Solution in Detail – Streamline your Business, Accelerate your growth
Microsoft Outlook Integration                  Connection to Microsoft Word and
                                                                                    Microsoft Excel – microsoft Outlook
                                     SAP Business One integrates with               integration allows you to connect to SAP
                                     microsoft Outlook, enabling you to             Business One from microsoft Word
                                     exchange and share data to keep all            and save a microsoft Word document
                                     parties up to date about account devel-        as an activity in SAP Business One.
                                     opments and business opportunities.            The same function is available for
                                                                                    microsoft excel. you can save work-
                                     Data synchronization – Synchronize             books as activities associated with a
                                     calendar appointments, contacts, and           business partner or contact person in
                                     tasks between SAP Business One and             SAP Business One.
                                     microsoft Outlook. This function allows
                                     you to schedule automatic synchroniza-         Easy Configuration and
                                     tion runs and resolve any outstanding          Personalization
                                     conflicts that may occur across the two
                                     applications by creating snapshots of          The SAP Business One application
                                     SAP Business One information and               resides on a single server that inte-
                                     linking them to contacts in microsoft          grates seamlessly with the standard
                                     Outlook.                                       microsoft Windows platform.
• Production
  – Open work order                  Quotations – you can import quotations         The streamlined SAP Business One
  – Bills of material                from SAP Business One into microsoft           architecture supports the following
• Service                            Outlook and then display, edit, and send       databases:
  – Service calls                    them as e-mails. you can also create           • microsoft SQl Server
  – Service calls by queue           new quotations in microsoft Outlook            • iBm dB2 express edition
  – response time by assignee        and save them in SAP Business One.
  – Average closure time                                                            Single-Server Architecture
  – Service contracts                E-mail integration – you can perform           Server architecture includes security,
  – customer equipment report        the following functions through micro-         backup, and network access protocols.
  – Service monitor                  soft Outlook integration:                      Access is granted via a wide-area net-
  – Service calls                    • Save a microsoft Outlook e-mail as           work terminal service or dial-up network
  – Open service calls                 an activity in SAP Business One              connectivity. The SAP Business One
  – Overdue service calls            • Save the original e-mail text and the        environment uses standard database
• inventory                            original file attachments as an add-on       backup procedures, eliminating the
  – item list                          to an activity in SAP Business One           need for saving and transferring the
  – last prices                      • make follow-up and reminder settings         database from one machine to another
  – inactive items                     for an activity                              while still providing immediate access
  – inventory posting list by item                                                  to critical business information (see
  – inventory status                                                                figure 1).
  – inventory in warehouse
  – inventory valuation
  – Serial number transaction
  – Batch (lot) number




                                                      SAP Solution in Detail – Streamline your Business, Accelerate your growth   15
The SAP® Business One                                                          SAP partner                     dashboard                report
     Single-Server API Layers                                       Web             Web server                     analytics and            output for
                                                                  browser            function                        reporting              end user
     SAP® Business One is equipped with
     an application programming interface
     (APi) that is based on component                              internet integration                                                    Seamless integration
     object model (cOm) technology.                     channel and                              Work-                                     of third-party or SAP
                                                                              mobile             station           laptop       PdA
     you can use this APi to enhance the                device integration                                                                 partner functionality
     functional scope of the application or
     adapt it to meet your specific require-
                                                  1   Workstation                         SAP Business One API Layer
     ments. developers can access the
                                                                                                                                                      SAP
     cOm objects using programming                                                                                                                  Business
     languages such as visual Basic,                  data inter-            Java          c++              c#        visual       ASP               Suite
     c/c++, and Java.                                                                                                 Basic
                                                       face APi

     Two different APis are supported: one            Third-party                cOm                        .neT                xml                 External
     for the data interface and one for the            software                                                                                     systems
     user interface.                                                                              integration services                              Any other
                                                                                                                                                     external
                                                                                                                                                     system
     Data Interface API
     using the data interface APi, develop-                                                                                                         Any other
                                                  2                                                                                                  business
     ers can extend SAP Business One by               Workstation                          SAP-Business-One-Server
                                                                                                                                                    application
     adding windows, changing existing
     windows, and modifying the behavior                 SAP                            e-mail                           Backup
     of the application to fit unique busi-            Business                                                                                      Oracle
                                                       One client
     ness requirements.                                                                                                          event
                                                                             Security       ref integrity        Workflow      management
     User Interface API                                 gui APi                                                                                      legacy
                                                                            microsoft SQl
     The user interface APi supplies objects                                                         dB2 express            Sybase ASe
                                                                                Server
     and procedures for accessing input               Third-party
     fields, check boxes, internal system              software             user configura-          Transaction            data access
     events, and much more.                                                  tion metadata           management             optimization         Business
                                                       microsoft                                                                                 configuration sets
     The objects and procedures supplied                Office                                                                                   Business configu-
     by the user interface include the fol-                                                                                                      ration sets simplify
     lowing:                                                                                                                                     the customization
     •	Application:	Establishes	the	                                                                                  mS SQl
                                                                                                           RDBMS                                 process. They make
       connection to SAP Business One                                                                                 dB2 express
                                                                                                                                                 partner solutions
     •	Form:	Represents	a	window	within	                                                                              Sybase ASe
                                                                                                                                                 easier to create and
       SAP Business One                                                                                                                          maintain. you can
     •	Item:	Enables	the	processing	                                                                                                             reuse settings for a
       of dialog boxes and alters their                                                                                                          certain function or
       contents, as well as their position,                                                                                                      an entire business
       size, or visibility                                                                                                                       process.
     •	Check	box:	Processes	check	boxes
     •	Matrix:	Stands	for	a	table	in	a	window
     •	ItemEvent:	Processes	events
     •	MenuItem:	Activates	individual	menu	
       items
     •	MenuEvent:	Influences	an	event	
       process


Figure 1: Single-Server Architecture




16   SAP Solution in Detail – Streamline your Business, Accelerate your growth
Server                                                       Workstation
Operating System        microsoft Windows 2003 Server r2 Standard/enterprise 32 Bit/64 Bit              microsoft Windows xP SP2 Professional, 32 Bit
                        microsoft Windows 2003 Server SP2 Standard/enterprise 32 Bit/64 Bit             microsoft Windows vista Business/enterprise/
                        microsoft Windows Small Business Server 2003 r2 Standard/Premium                ultimate, 32 Bit
                        microsoft Windows Small Business Server 2003 SP1 Standard/Premium

cPu                     microsoft SQl Server              1x intel Pentium iv                           1x intel Pentium iii (or equivalent) or higher
                        iBm dB2 udB express edition       1x intel Pentium iv

rAm                     microsoft SQl Server              1 gB                                          256 mB
                        iBm dB2 udB express edition       1 gB

Hard disk free Space    microsoft SQl Server              system partition 0.5 gB/data partition 2 gB   512 mB
                        iBm dB2 udB express edition       system partition 0.5 gB/data partition 2 gB

cd-rOm                  drive 24x or higher                                                             24x or higher

display                 640 x 480 with 256 colors or higher                                             800 x 600 with 24-bit color or higher

database                microsoft SQl Server 2005 SP2                                                   microsoft ie 6.0 SP1
                        iBm dB2 udB express edition version 9.1 fP2                                     microsoft data Access components 2.6 (mdAc)
                                                                                                        or higher

Software                microsoft ie 6.0 SP1
                        microsoft data Access components (mdAc) 2.6 or higher for Windows
                        2003 Server

                        for iBm dB2
                        microsoft .neT SdK            Windows 2000




1                             2                        Integration with                    Migration to                     The SAP NetWeaver®
                                                       SAP Business Suite                  SAP Business Suite               Technology Platform
Data Transfer                Microsoft Outlook         SAP Business One is                 SAP offers a migration path      The SAP netWeaver
Workbench                    Integration               seamlessly integrated               from SAP Business One            technology platform helps
The data transfer work-      SAP Business One is fully with SAP Business Suite             to the SAP Business Suite        you obtain more business
bench tool migrates master integrated with microsoft   applications, and because           family of business applica-      value from your existing iT
and transaction data from    Outlook, enabling seam-   it has an open architecture,        tions so small subsidiaries      investments and deploy an
legacy systems into SAP      less communication that   it can be easily integrated         can interface with parent        enterprise service-oriented
Business One. Predefined can span your organization with applications from                 companies. it can also sup-      architecture.
data file templates simplify and business functions.   independent software                port dramatic growth — up
the preparation of data for departments can share      vendors. This open                  to thousands of employees.
import.                      contacts, appointments,   architecture allows you to
                             and tasks.                realize all the extensive
                                                       benefits of SAP software.




                                                                         SAP Solution in Detail – Streamline your Business, Accelerate your growth        17
user-defined Personalization and                   • Opening balances – for general            like items. you can select user-defined
configuration                                        ledger account and business partner       fields for various types of information,
SAP Business One gives you powerful                • Master data record – maintained for       such as texts, addresses, phone num-
tools to tailor forms, queries, and reports          the entire application                    bers, urls, file attachments, images,
to meet specific business requirements             • Business partner files – contain the      and drop-down lists. These fields auto-
without the need for specialized technical           master data record of a customer or       matically follow your database when
training. you can configure settings to              supplier                                  you upgrade.
define exchange rates, set authorization           • Bills of material – Product trees
parameters, and create import and                    representing the header and covering      formatted Searches
export functions for internal mail, e-mail,          the individual materials assigned         record values for each field in the
and data.                                          • Sales or purchasing document –            application, including user-defined
                                                     documents for the header line and         fields, from a predefined search pro-
SAP Business One configuration                       document lines containing the individ-    cess. you can use formatted searches
features                                             ual items that are assigned               in the following situations:
SAP Business One offers the following              • Journal entries – By title or             • Automatic entry of values in fields
extensive configuration functionality:               description                                  based on one of the following:
• Company selection – various basic                                                               – use of different objects in the
  settings                                         Address changing Business needs                  application
• Initialization and general preferences           SAP Business One can be adapted in             – Predefined lists
  – company data and general settings              the following ways to meet your chang-         – Predefined queries (user defined)
• User definitions – chart of accounts,            ing business requirements without           • definition of dependencies between
  tax codes, sales employees, territories,         creating a heavy, ongoing iT burden:           application fields
  projects, address formats, payment               • Save preferences for forms, queries,      • display of fields used only for queries,
  terms, suppliers, customers, items                 and reports, allowing embedded               such as user signature, creation date,
  and commission groups, warehouses,                 process models to directly mirror            and balance of open checks (for a
  service contract templates and                     actual day-to-day business activities        business partner)
  queues, banks, payment methods,                  • integrate other applications, thereby
  and shipping methods                               leveraging your technology investment     Alerts and Approvals
• Authorizations – controlled infor-               • control transactions and workflows        you can set up immediate notifications
  mation access (full, read only, or                 through alert functionality               and automatic responses to important
  no access); access granted based                 • implement changes to SAP Business         business events through user-
  on team, department, or branch                     One immediately so you can quickly        programmable, workflow-based alerts.
• Definition of exchange rates – The                 adapt the application to variations       designate the events you want to track
  basis for all reports and recorded                 and alterations                           and define ranges for acceptable toler-
  data                                             • integrate modifications into new          ances and limits connected to these
• Utilities – data backup, automated                 versions of the application with mini-    events and then, when indicators fall
  processes, and data import and                     mal effort, eliminating costs typically   out of the predetermined range set for
  export                                             associated with upgrades                  the event, you will receive a notification
• Recovery – data administration and                                                           to which you can respond. Any breach
  retrieval                                        user-defined fields                         of business policy generates an imme-
• Alert functions – Personal profile               define your own fields inside data          diate notification to the manager and
  definition for warning messages                  object windows for business partners,       initiates a workflow process to manage
• Send message – internal user,                    orders, inventory specifications, and       the event.
  customer, and supplier




18   SAP Solution in Detail – Streamline your Business, Accelerate your growth
Software Development Kit                       SAP Business One SdK features
                                                                                         The software development kit offers
                                          SAP Business One Software develop-             the following features:
                                          ment Kit (SAP Business One SdK) is             • Provides programmatic access to
                                          a toolbox that contains programming              SAP Business One business logic
                                          interfaces, sample code, documentation,          through an object-oriented layer
                                          and simple utilities. The kit allows pro-      • enables SAP partners and customers
                                          grammers to easily interface external            to extend and enhance the function-
                                          applications with SAP Business One               ality of SAP Business One to fit their
                                          or to add custom functionality. SAP              unique needs
                                          Business One consists of a graphical           • Supports a wide range of program-
                                                                                           ming languages and tools, enabling
SAP Business One Alerts and                                                                developers to use familiar technolo-
Approvals features                        By seamlessly integrating                        gies and applications
The following details functionality for   sales, customers, finan-                       • Provides strong backward compati-
automated alerts and approvals.                                                            bility, so that little or no rework is
                                          cials, and operations,                           required during upgrades to a new
Proactive management by exception –       SAP solutions give you                           version of SAP Business One
Be alerted automatically about impor-
tant business events (eliminating the     the cross-company visibility                   SAP Business One SdK components
need for you to monitor activities        you need to make decisions                     The following key components are part
manually). Alerts enable you to:                                                         of the software development kit:
• notify employees of a discrepancy or    based on real-time informa-                    • Application programming interface
  an event you are monitoring within      tion. Armed with insight                         (APi) for the data interface – for
  the organization                                                                         integrating external applications
• Provide internal (online) information   into every aspect of your                        with SAP Business One
  associated with each employee’s         business, you can easily                       • APi for the user interface – for
  role in the company (each time a                                                         extending and customizing the SAP
  threshold is crossed, an alert could    monitor performance, elim-                       Business One client applications
  be triggered in real time to the user   inate inefficiencies, and,                     • Screen designer with drag-and-drop
  that requested such notification.)                                                       interface – for designing custom
• drill down to gain instant visibility   most important, identify                         windows for SAP Business One
  on information detailing the alert’s    profitable opportunities.                      • Java connector – for interfacing
  characteristics, which can help you                                                      external applications with SAP
  make informed decisions regarding                                                        Business One using the Java
  future actions associated with the      user interface and a separate business           programming language
  event                                   object layer. The SAP Business One             • complete documentation
• inform managers about particular        SdK provides full access to both the           • Sample applications
  business events and trigger workflow    user interface layer and the business
  processes                               object layer (see figure 2).
• respond instantly to alerts generated
  as part of workflow processes,
  approval procedures, and automati-
  cally initiated actions




                                                           SAP Solution in Detail – Streamline your Business, Accelerate your growth   19
1    Data Interface API                                                                         2   User Interface API
          The data interface APi is used to build real-time links between SAP® Business                  With the user interface APi, developers can modify
          One and third-party applications. By providing a programmatic interface to                     SAP Business One by creating new windows, re-
          SAP Business One through a set of fully functional business objects, the                       designing existing windows, and adding menus or
          data interface APi gives you the power to connect applications and automate                    dialog boxes. modifications can be as simple as hid-
          processes. examples include custom point-of-sale (POS) system integration,                     ing or disabling a field or as complex as adding an
          Hr service integration, and synchronization with mobile devices.                               entirely new custom module to SAP Business One.

          The data interface API provides the following:                                                 The API does the following:
          •	Objects	and	methods	to	read,	write,	and	update	business	objects	directly                     •	Allows	you	to	create	custom	functionality	within	a	
          •	Full	object	orientation,	providing	a	powerful	interface	that	requires	minimal	                 single, integrated user interface
            training                                                                                     •	Enables	changes	to	business	logic,	as	well	as	
          •	Full	access	to	master	records,	transactional	data,	system	configuration,	                      simple cosmetic modifications
            and user-defined data                                                                        •	Enables	developers	to	add	new	windows,	menus,	
          •	Backward	compatibility	for	a	smooth	upgrade	process                                            buttons, fields, and so on
                                                                                                         •	Provides	programmatic	notification	of	application	
                                                                                                           events



                       Workstation                    Workstation      Web server           Server                              User
                                                                                                                 (experiences a unified look and feel)
         Third-party                 data transfer                      Web store
         application      SAP         workbench              SAP                             POS
                        Business                           Business
         microsoft        One         Third-party            One        corporate           system
          Office                      application                        Portal                           WYSIWYG           SAP            User interface
                                                                                                                          Business            b
                                                                                                                                                ehavior/
                                                                                                            screen       One Client         functionality
                                        common business logic                                              designer          user       •	Set	or	retrieve		
                                                                                                            toolset        interface      values from the
                   cOm                              .neT                          xml                                         APi         user interface
                                                                                                                                        •	Add	custom	
                                                                                                                                          business logic
                                       SAP Business One server                                                                          •	Dynamically	hide,	
                                                                                                                                          show, disable,
                                                                                                                                          or enable menu
                                                                                                                                          items
                                                     DB          Server                                                                 •	Display	notifica-
                                                                 (APi and user interface)                                                 tions and mes-
                                                                                                                                          sage boxes


                                                                                                                      SAP Business One client


     3    Platforms and System Requirements                                             4    The Java Connector
          SAP Business One runs on microsoft Windows 2000.                                   The Java connector (Java wrapper) provides developers
          SAP strongly recommends that you install the latest support                        with all the power and flexibility of the data interface APi for
          packages for the operating system.                                                 use in a Java development environment.



Figure 2: SAP Business One Software Development Kit




20       SAP Solution in Detail – Streamline your Business, Accelerate your growth
SaP SolutionS for Small BuSineSSeS
anD miDSize comPanieS
TruSTed By THOuSAndS Of BuSineSSeS
WOrldWide




SAP Business One is part of a portfolio                                                    Learn More
of SAP solutions for small businesses
and midsize companies, which also
                                            “With SAP Business One we                      Available today in more than 20 lan-
includes the SAP Business All-in-One         can produce our accounts                      guages and in more than 40 countries,
application and the SAP Business                                                           SAP Business One is delivered by
Bydesign™ solution. When it comes
                                             very quickly, very soon                       a worldwide network of business
to the widely varying needs of small         after month end. We also                      partners that leverage SAP’s global
businesses and midsize companies,                                                          knowledge to provide local service
SAP solutions provide the best fit for
                                             have limited the amount                       and support. for information on
your specific business, iT, and work-        of manual input in gener-                     how the power and simplicity of
force requirements.                                                                        SAP Business One is the best fit
                                             ating information, and its                    for your business, visit www.sap.com
By seamlessly integrating sales, cus-        links to Microsoft prod-                      /solutions/sme/businessone.
tomers, financials, and operations, SAP
solutions give you the cross-company
                                             ucts, such as Excel, allow
visibility you need to make decisions        us to churn out reports
based on real-time information. Armed
with insight into every aspect of your
                                             very rapidly and quickly.”
business, you can easily monitor
                                             Paul Rakkar
performance, eliminate inefficiencies,
                                             group financial controller
and, most important, identify profitable
                                             Time Out group ltd.
opportunities. With a standardized,
proven solution from SAP at a predict-
able cost, small and midsize companies
can streamline operations, act instantly
on complete information, and accelerate
profitable growth.

Trusted by more than 18,500 customers
worldwide, SAP Business One offers
the benefit of our broad industry expe-
rience and that of our partners. it’s the
right solution to help companies like
yours stay ahead of the competition.




                                                             SAP Solution in Detail – Streamline your Business, Accelerate your growth   21
Quick factS                                                                                     www.sap.com /contactsap




Summary
designed specifically for small businesses, the SAP® Business One application provides
a single, affordable solution for managing your entire business, including financials, sales,
customer relationships, and operations. Streamline your end-to-end operations, gain instant
access to complete information, and accelerate profitable growth.

Challenges
• find time to focus on growing your business
• Access the right information to make key decisions
• Build and maintain closer customer relationships
• minimize duplicate data entries, errors, and delays
• Optimize cash flow for business needs

Supported Business Processes and Software Functions
• Accounting and financials – manage your general ledger, journals, budgets, and accounts
  receivable and payable
• Sales and customer relationship management – manage and maintain customer contacts
• e-commerce – create an online presence, manage an online store, update online
  catalogs
• Purchasing and operations – manage the entire procurement process
• inventory and distribution – manage sales orders, perform inventory counts, and control
  warehouse operations
• reporting and administration – create reports that help you monitor your business and
  make informed decisions

Business Benefits
• More time to focus on growing your business thanks to streamlined operations
• Faster response to customer needs with instant access to complete information for
  immediate action
• Strengthened bottom line with a single, integrated system that eliminates redundant data
  entry and errors, improving process efficiency and reducing costs and delays
• Closer customer relationships through centralized information that makes it easier to
  manage customer communication and sales and service contracts
• Reduced costs with an easy-to-use application that minimizes the need for employee
  training and accommodates the changing requirements of your business by allowing for
  easy integration with other industry-specific applications

For More Information
                                                                                                50 065 455 (08/04) 
call your SAP representative or visit us online at www.sap.com/solutions/sme/businessone.       ©2008 by SAP Ag.
                                                                                                All rights reserved. SAP, r/3, xApps, xApp, SAP netWeaver,
                                                                                                duet, Partneredge, Bydesign, SAP Business Bydesign, and other
                                                                                                SAP products and services mentioned herein as well as their
                                                                                                respective logos are trademarks or registered trademarks of SAP Ag
                                                                                                in germany and in several other countries all over the world. All
                                                                                                other product and service names mentioned are the trademarks of
                                                                                                their respective companies. data contained in this document serves
                                                                                                informational purposes only. national product specifications may vary.

                                                                                                These materials are subject to change without notice. These materials
                                                                                                are provided by SAP Ag and its affiliated companies (“SAP group”)
                                                                                                for informational purposes only, without representation or warranty of
                                                                                                any kind, and SAP group shall not be liable for errors or omissions with
                                                                                                respect to the materials. The only warranties for SAP group products
                                                                                                and services are those that are set forth in the express warranty
                                                                                                statements accompanying such products and services, if any. nothing
                                                                                                herein should be construed as constituting an additional warranty.

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SAP Business One Solution Brochure

  • 1. SAP Solution in Detail SAP Business One Streamline Your BuSineSS, accelerate Your Growth A Single, AffOrdABle APPlicATiOn excluSively fOr SmAll BuSineSSeS The SAP® Business One application provides a single, affordable solution for man- aging your entire business – from sales and customer relationships to financials and operations. With SAP Business One, small businesses like yours can streamline operations, act on timely and complete information, and accelerate profitable growth.
  • 3. content 5 SAP Business One 12 inventory control 5 Streamline your entire Business 12 SAP Business One inventory with a Single Application control features 5 Strengthen customer 13 customer Service and Support relationships and loyalty 13 SAP Business One customer 5 Act on instant and complete Service and Support features information 13 reporting 5 Adapt to meet your changing 13 SAP Business One reporting needs features 14 Predefined reports 6 Designed Exclusively for Small 15 microsoft Outlook integration Businesses 15 easy configuration and 6 SAP Business One Key Personalization functionality 15 Single-Server Architecture 6 Accounting and financials 18 user-defined Personalization 6 Sales and customers and configuration 7 e-commerce and Web Store 18 SAP Business One 7 Purchasing and Operations configuration features 7 inventory and distribution 18 Address changing Business 7 reporting and Administration needs 7 Accounting and financials 18 user-defined fields 7 SAP Business One financial 18 formatted Searches management features 18 Alerts and Approvals 8 real-Time Accounting 19 SAP Business One Alerts and 8 month-end closing Approvals features 9 financial reporting 19 Software development Kit 9 customer relationship 19 SAP Business One SdK management features 9 crm Sales 19 SAP Business One SdK 10 Sales components 10 SAP Business One Sales features 21 SAP Solutions for Small 11 Purchasing Businesses and Midsize 11 SAP Business One Purchasing Companies features 21 learn more 11 material requirements Planning 11 SAP Business One material requirements Planning features
  • 4. you want to focus on growing your business, but you have to deal constantly with everyday operational details, ad hoc requests for information, and nonstop competitive moves. When your sales, accounting, and operational processes are not seamlessly connected, you will inevitably experience bottlenecks and productivity will suffer. multiple systems translate into additional work – such as duplicate data entries – which can evolve into errors and delays. When critical business information, such as customer records or inventory levels, resides in different systems or locations, response times can lag and create customer dissatisfaction. On top of all that, competitors make it hard to find and keep customers. To maintain an edge, you need to streamline processes and find better ways to access the right information to make the best business decisions. if you can effectively track and then access all customer-related information, for example, you can service your customers more personally and more intelligently at every point of contact – locking in their loyalty (and repeat business). And if you can accurately monitor and manage revenue and expenses, you will be positioned to optimize cash flow, increasing your financial strength and the flexibility to respond quickly when business opportunities arise. 4 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 5. SaP® BuSineSS one cOmPleTely inTegrATed mAnAgemenT funcTiOnS The SAP® Business One application is online stores allow you to create an a single, comprehensive solution that online presence, open new sales provides functionality for every process channels, and broaden your customer you need to run your entire business. base. With SAP Business One you can unlike niche solutions, SAP Business analyze customers using data from sales, One supports integrated management operations, and finance to identify ways functions, including financials, sales, to serve them faster and better. customers, e-commerce, inventory, and operations. SAP Business One is designed specifically for small “SAP Business One lets us see our businesses, which means it’s quick to install, simple to maintain, and most business at any point in time. important, easy to use. We can see the real-time status Streamline Your Entire Business of every order in any warehouse. with a Single Application There’s no more guesswork. By integrating all critical business We are a fashion company and functions, SAP Business One supports have to be nimble, so this has had sales, customer relationship manage- ment (crm), purchasing, inventory, a big impact on our business.” operations, financials, and Hr. Business Richard Haugen, chief Operating Officer, information captured in a single system yak Pak inc. is instantly accessible across the organization, eliminating duplicate data entry, related errors, and subsequent Act on Instant and Complete Adapt to Meet Your Changing costs. Workflow-based alerts trigger Information Needs auto-response when important business events occur, so you can monitor and SAP Business One captures critical SAP Business One is easy to set up focus on those that are most critical. data across sales, customers, opera- and configure, and as your business When freed from constantly reacting tions, and financials in a single appli- grows, you can adapt and customize to day-to-day minutiae, you can spend cation for immediate access and use. SAP Business One to meet your more time driving your business intuitive microsoft excel–based reports changing needs. for instance, you forward. allow you to click through relevant data can use any of more than 450 solu- and get answers quickly. your managers tions, many of them industry specific, Strengthen Customer can track revenues, costs, and profit that have been built on top of the Relationships and Loyalty margins so they can assess business SAP Business One application by our performance and determine how to software solution partners. This way, SAP Business One enables you to improve it. And because you can use you can customize and extend SAP manage sales force automation and Web-based tools, you and your sales Business One to meet your specific customer service and support – all team can access customer information business and industry challenges. seamlessly integrated with other busi- from anywhere at any time, meaning ness functions across the company. you can be more responsive to customer Built-in e-commerce and support for needs. SAP Solution in Detail – Streamline your Business, Accelerate your growth 5
  • 6. DeSiGneD excluSivelY for Small BuSineSSeS An AffOrdABle SOluTiOn frOm THe induSTry leAder drawing on more than 35 years of SAP Business One Key banking activities, including processing SAP business management software Functionality payments by check, cash, and credit experience, SAP Business One is an card, as well as reconcile various affordable, award-winning product built The following summarizes the key areas accounts and create financial reports exclusively for small businesses. As a where SAP Business One can support for profit and loss, cash flow, and aging. complete, integrated software applica- your business. you can also update account postings tion, SAP Business One eliminates the when relevant business events occur. cost and hassle of integrating multiple Accounting and financials stand-alone applications. its intuitive SAP Business One helps you manage Sales and customers interface and vast configurability mini- your general ledger, journals, budgets, With SAP Business One you can man- mize iT complexities for implementation and accounts payable (A/P) and receiv- age and maintain customer contacts and ongoing maintenance. able (A/r). you can conduct all your with full microsoft Outlook synchroni- SAP® Business One Key Functionality Accounting and Sales and E-Commerce and Purchasing and Inventory and Financials Customers Web Store Operations Distribution • General ledger and  • Opportunities  • Online products  • Purchase proposals • Items management,  journal entries and pipeline catalogs • Purchase orders  items queries • Cost accounting management • Web store integrat- and deliveries • Receipt to stock,  • Budget and project  • Customer and  ed with inventory • Goods receipts and  release from management prospect contact • Online shopping  returns stock, and stock  • Banking and  and activity card • A/P invoice and  transactions statements management • E-mail and promo- credit notes • Warehouse transfer  • Payment processing  • Sales quotations  tional campaigns • Bills of material  and serial numbers and reconciliation and orders • Payment, tax, ship- (BOMs) • Inventory  • Financial statement  • Sales and pipeline  ping, and handling • Production orders revaluation and reporting forecast • Forecasting and ma- • Customer and  • Sales tax and VAT • Web-based cus- terial requirements  vendor catalog • Multicurrency  tomer relationship planning (MRP) • Price lists and  support management special pricing • Service contact  • Batch management management • Pick and pack • Service call man- agement entry and tracking Reporting and Administration • Microsoft Excel–based reporting • Data migration workbench, user-defined fields, application programming interface (API),  and SAP Business One Software Development Kit • Payroll accounting • Employee directory and administration, employee time 6 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 7. zation. This means increased sales ping, and billing. you can perform information instantly, so you can make effectiveness and stronger customer inventory counts, monitor stock, and better-informed decisions. relationships. create quotes, enter track transfers in real time and across orders, and provide better customer Accounting and Financials service from the office or online. Track sales opportunities and activities from To maintain an edge, you With support for multiple currencies, first contact to close of sale; initiate budgeting, and bank reconciliation, marketing campaigns by using templates need to streamline pro- SAP Business One delivers financial for mass e-mails; provide support for cesses and find better management functionality that enables customer service, service contracts, your enterprise to be more efficient and and warranties; and access customer ways to access the right more productive. and sales information over the Web. information to make the SAP Business One financial e-commerce and Web Store best business decisions. management features creating an online presence will help if you can effectively SAP Business One supports financial you level the playing field against larger management in the following ways. competitors by allowing you to reach track and then access all a broader customer base. With SAP customer-related informa- Accounting – create charts for any Business One, you can design, build, country using a chart-of-accounts and configure online stores using cus- tion, for example, you can template, which you can adapt to fit tomizable templates and tools. These service your customers your unique business needs; define tools enable you to manage online cata- individual charts of up to 10 segments, logs and integrate negotiated, customer- more personally and more if needed, to support reporting specific price lists; use promotional intelligently at every point requirements. techniques such as discounts and coupons; and automatically synchronize of contact – locking in their Journal entries – Benefit from func- all online orders and inventory. loyalty (and repeat tionality that automatically posts journal entries from the sales, purchasing, Purchasing and Operations business). and banking areas and also creates every small business needs a sys- new journal entries. you can search tematic approach to managing the multiple warehouses. you can also run for existing entries and automatically procurement process, from creating real-time inventory updates, inventory allocate each transaction to a project purchase orders to paying vendors. valuation, availability checks, and pick- or a profit center. SAP Business One helps coordinate and-pack processes. the complete order-to-pay cycle, includ- Journal vouchers – Save multiple ing receipts, invoices, and returns. reporting and Administration manual journal entries to a batch and you can also plan material requirements With SAP Business One, you can process them simultaneously. This for production, control bills of material, capture all critical business data across allows you to verify and collect post- and replenish inventory automatically. sales, customers, operations, and ings before they are entered into the financials in a single source for imme- general ledger. inventory and distribution diate access. Powerful “drag and SAP Business One enables you to relate” and microsoft excel–based manage your inventory and operations reporting features allow you to click – including quotes, sales orders, ship- through relevant data and get complete SAP Solution in Detail – Streamline your Business, Accelerate your growth 7
  • 8. Reversing journals – reverse month- defined in the allocation rules. you end accruals automatically. By default, can run it for any profit center, choose reversal of specified postings occurs between annual and monthly display on the first day of the next month, but formats, and compare the results with SAP Business One allows users to figures for the previous period. specify a different reversing date for each posting, if desired. Distribution rules – define different distribution rules to characterize Exchange rate differences – Periodi- business activities and then allocate cally evaluate your open items in for- revenue or cost accounts to the eign currencies to identify differences corresponding distribution rule. and choose the appropriate correction transaction. real-Time Accounting “I’ve had extensive experience SAP Business One supports real-time Financial report templates – Quickly accounting with the following. with five major manufac- and easily generate unlimited financial turing resource planning report templates, such as additional Fully integrated financials – Automate profit-and-loss statements, to suit key financial and banking management systems, and I can tell you every business need. activities with fully integrated function- that SAP Business One . . . ality. When you run a transaction, the Banking – Track all banking processes, software automatically posts a journal stacks up very well against from cash receipts and check writing to entry in the general ledger so you don’t the best of them, even deposits, advance payments, credit card have to perform additional posting or payments, and account reconciliation. batch processing. though it targets smaller companies. It is very Budgets – define and manage budgets Quick drill down – easily drill down against general ledger accounts. con- to information at the posting level. flexible and is much more figure budget allocation methods; define for example, while viewing the journal reasonably priced.” budget figures in any currency (local, entry for a sales transaction, you can foreign, or both); and display a sum- drill down to see chart-of-accounts Lou Giovannone, group controller, marized budget report that compares information. fagerdala uSA inc. actual and planned figures. With SAP Business One, you can create an online Complete chart of accounts – drill alert that notifies you if a transaction down on the balance field to see trans- Posting templates – define general exceeds the monthly or annual budgeted actions that make up a specific balance. ledger account templates to save time limit. and help avoid mistakes during the month-end closing manual posting of journal entries. Profit center – define different profit SAP Business One offers functionality centers or departments and allocate to support month-end closing. Recurring postings – define your corresponding revenue and cost own postings for regular execution in accounts to a predesignated profit Accelerated closing – Accelerate accounting and specify a frequency for center in the chart of accounts. month-end closings by assigning tasks each recurring posting. With recurring to individuals or creating reminders to postings, the application automatically Profit center report – run a profit-and- manage various aspects of the closing reminds you to post your transactions. loss statement based on revenues and via the activity window. costs – both direct and indirect – as 8 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 9. Control accounts – identify accounts Customer Relationship the calendar to track your activities as control accounts and assign them as Management and perform keyword searches to default posting accounts for the increase find specific items in the calendar. or decrease to customer or vendor SAP Business One delivers compre- • reporting – Analyze opportunities balances. This ensures synchronization hensive, integrated sales and service by lead source, territory, industry, between the general ledger and the functionality, ensuring total control of customer, and item. The reports subsidiary ledgers. customer acquisition, retention, and show forecasts and anticipated profitability for your business. Tightly revenue by various date ranges, Posting templates – use posting tem- integrated features across marketing, such as month and quarter. you can plates to allocate costs or transactions sales, and service provide end-to-end view distribution of leads by source across several departments based on visibility for the entire customer life over time to identify the most profit- fixed percentages. recurring postings cycle. able lead-generation activities. allow you to create transactions with • campaign and prospect management fixed amounts. crm Sales – import thousands of prospects record every sales opportunity, from from microsoft excel files or other Reversing transactions – use this lead identification of the customer standard file formats, such as comma- feature to reverse transactions auto- through discovery, qualification, pro- separated value (cSv) files, and then matically and post on a user-defined posal, closing, and aftersales service manage and follow up on activities. reversal date. and support. you can even enter details Add prospects to e-mail campaign of the opportunity, including the source, lists, contact lists, and newsletters. financial reporting potential deal size, closing date, com- Target prospects or business partners SAP Business One offers the following petitors, and activities. with e-mail and cold-call campaigns. financial reporting functionality. create the campaign, implement the crm features include the following: campaign, and track the results. Multilevel reports – create a general • Sales (accounts receivable) – create • Web-based access – use the power ledger account structure that improves price quotes, record customer orders, of the internet to enable your dis- your reporting. multilevel reporting is set up deliveries, update inventory tributed sales team and service team enhanced by the flexibility provided in balances, and manage all invoices to stay connected and focused with the account segmentation feature of and accounts receivable. Web-based access to SAP Business SAP Business One. • Purchasing (accounts payable) – One. features include sales order manage and maintain supplier trans- management, product selection and Integrated reports – compile business, actions, including issuing purchase viewing, activity and task management, accounting, warehouse, and financial orders, updating inventory quantities, account management, opportunities reports, as well as account statements, calculating the landed cost value of management, prospect management, and export reports to microsoft excel imported items, and handling returns product catalog management, service and microsoft Word. and credits. order management, and campaign • Business partner master record – management. XL Reporter tool – Access real-time manage all information about custom- • dynamic reports – Obtain a unique, views of critical business data within ers, resellers, and suppliers, including time-phased view of business data SAP Business One and make use of all e-mail addresses, profiles, sales with the dynamic opportunity-analysis the functionality of microsoft excel for reports, activities with business report, which enables you to easily front-end report formatting. partners, and account balances. use spot trends, patterns, and behaviors of sales opportunities and personnel. SAP Solution in Detail – Streamline your Business, Accelerate your growth 9
  • 10. Sales Delivery – generate packaging docu- mentation for all goods shipped to a SAP Business One offers flexible busi- customer. The built-in packaging func- ness document development, including tion facilitates the “virtual input” of quotations. not only are different line items into different parcels when a types supported, allowing you to create delivery is created. you can store the subtotals of previous lines, but you can delivery tracking number and access insert free-form text anywhere within the shipping status within the delivery the body of the document, as well as note with the click of a mouse. The display recommended alternative items. software automatically updates ware- you can also store and reuse standard house quantities when you make a comments and define header and footer delivery. text for each document. Additionally, you can calculate gross profit for each A/R invoice – Automatically create a quotation, easily review the sales price corresponding journal entry with each history, and, once you create a quotation, invoice. As a result, you can create quickly and seamlessly export it to an automatic receipt if the customer Collection wizard – manage multiple microsoft Word. chooses to pay only part of the invoice. collection letters per customer and maintain a collection history for each SAP Business One Sales features A/R invoice and payment – create an customer. execute the wizard at regular SAP Business One offers the following invoice and receipt in one step by using intervals, such as monthly or weekly, to sales management functionality. information from the same document. check for outstanding customer invoices, and send a series of collection letters at Order – Simplify entry of sales orders A/R credit memo – easily import data different levels at predefined intervals. in by accessing item availability information from the original invoice when creating addition, you can specify the method of across multiple warehouses. When a a credit memo for returned merchandise. calculating interest and collection fees. shortage arises, choose to order from a list of alternative items or allow the Document printing – Select period, E-commerce – Sell and market your item quantity to be partially delivered. document number, or document type products and services online with seam- Orders can support different delivery to print sales and purchasing records. less integration into SAP Business One. dates and ship-to addresses for each leverage a highly scalable Web store line item, and you can automatically Document drafts – Print, edit, and with customizable themes and shop- create purchase orders from a sales manage all documents that have been ping carts; support for multiple stores order and drop-ship the items to the saved as drafts. (business to consumer and business customer’s site. to business); powerful catalog and Document generation wizard – group integrated inventory management; all existing sales documents in a single customer acquisition and self-service invoice for any given customer. you can functionality; strong analytics, including create a variety of orders and delivery dashboards and a customizable report notes over the course of the month and builder; and support for business-to- create summarized invoices for each business and business-to-consumer customer at the end of the month. activities. 10 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 11. Purchasing purchase order into multiple parts SAP Business One material when, for example, items need to be requirements Planning features you can manage and maintain supplier- shipped to multiple warehouses. SAP Business One offers the following related activities with SAP Business material requirements planning (mrP) One. Goods receipt purchase order – decide functionality. whether you would like to receive deliver- SAP Business One Purchasing ies at one warehouse or multiple ware- Forecasts – you can predict demand features houses. goods receipts may be linked based on forecasting metrics – not SAP Business One offers the following to a purchase order, which means that solely on history and received orders purchasing management functionality. the purchase order quantity can change – by using the demand forecasts in if the quantity received does not match the mrP wizard. forecast calculations Purchase order – When you order the original order amount. help you anticipate demand for your materials or services from suppliers, product and adjust material planning you can create purchase orders and A/P invoice – Process payments to accordingly. print, mail, fax, or e-mail them directly suppliers by acting on journal entries to the supplier. A purchase order updates the software automatically generates MRP wizard – Arrange for and optimize when you process supplier invoices. future material requirements; manage and execute purchasing and manufac- SAP Business One is an A/P credit memo – issue a credit memo turing recommendations and exceptions. affordable, award-winning to any supplier for returned merchandise. By considering both minimum order you can easily draw the data required quantities and order multiples, you product built exclusively for that credit memo from the original can take advantage of purchase price for small businesses. As invoice. breaks or standard production lot sizes and thereby reduce costs. The wizard a complete, integrated Landed costs – calculate the purchase generates a recommendation report that software application, SAP price of merchandise by allocating the offers advice to either make or purchase various landed-cost elements (such as items. numerous drill-down options Business One eliminates freight, insurance, and customs duties) allow easy viewing of the net require- the cost and hassle of to the fOB cost of each item. The actual ment calculations and the actual docu- warehouse value of merchandise updates ments driving the gross requirements. integrating multiple stand- automatically. alone applications. its Order recommendation report – Auto- Document drafts and printing – edit matically create production orders and intuitive interface and vast and manage all purchasing documents purchase orders based on information configurability minimizes that have been saved as drafts and in a recommendation report. if an item print them (including drafts) by period, needs to be outsourced, you can easily iT complexities for imple- document number, or document type. convert a production order to a pur- mentation and ongoing chase order. you can also consolidate Material Requirements Planning purchase orders to the same supplier maintenance. into one order, further streamlining the SAP Business One offers a simple yet purchasing process. the available quantity of the ordered powerful planning function to help you items and informs the warehouse schedule and manage items that will be manager of the expected delivery produced or purchased using a variety date. in addition, you can split a single of criteria. SAP Solution in Detail – Streamline your Business, Accelerate your growth 11
  • 12. Inventory Control Business partner catalog number – maintain a cross-referenced table of manage item master data, serial num- customer and supplier part numbers to bers, and price lists, as well as define inventory part numbers. you can use alternative items, perform inventory customer part numbers on purchasing increase or decrease adjustments, documents in lieu of inventory part execute cycle counts, and generate numbers. pick lists for open sales orders. Goods receipt and goods issue – SAP Business One inventory control record goods receipts and issues that features are not directly related to a sales or SAP Business One offers the following purchasing document. inventory control functionality. Inventory transfer – move inventory Item master data – define production “Clearly, we needed a solu- among warehouses. items (make), purchase items (buy), and noninventory items (labor and tion that would streamline Inventory posting – enter opening travel, for example) while maintaining our business operations, balances for inventory items and default information such as purchasing update warehouse data. supplier, purchasing and selling unit of give us tighter financial measure, and tax status for each item. control over each business Cycle inventory counting – Streamline you can maintain inventoried items in inventory counting by identifying when multiple warehouses with differing and event, and provide each item in inventory is due to be associated costs depending on loca- better business planning counted. The alerts and reports pro- tion. SAP Business One supports a duced help ensure that items of differ- number of inventory valuation methods, metrics. SAP Business One ent levels of importance are counted including standard cost, weighted provides the answer.” as frequently as required. moving average, and fifO methods. Malcolm Carradus, group finance you can define a procurement method Price list – define a variety of price director, Terrapinn Holdings ltd. (such as make or buy) as well as order lists and link them to customers or intervals in which to purchase an item suppliers. Quickly and easily create (monthly, weekly, or daily, for instance). dynamic links between price lists, which you can also define the lot sizes in Lots – Assign lots to products and are updated automatically whenever which to purchase items, the minimum classify them by any freely definable the primary price list changes. order quantity, and the average lead attribute (shelf life, for example), then time. you can then use this information define the lots for these products Special prices – define special prices in conjunction with the mrP in sales orders, delivery notes, and for individual customers or suppliers, functionality. inventory movements. quantity-specific prices pegged to order volume, and a validity period Serial numbers – Automatically or Substitute items – create a list of for each price. manually generate serial numbers using alternative items when a customer’s templates. selection is not available, ranking Pick and pack manager – manage the substitute items based on similarity picking and packing process within of item, price, or quantity. multiple queues. As sales orders are 12 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 13. entered, they are displayed in the Customer equipment cards – maintain report generated to microsoft excel, “open” queue and can be marked as detailed information about an item sold but data extraction is effortless thanks either fully or partially released for pick- to a customer, such as a manufacturer’s to simple data navigation. you can exe- ing. The “released” queue displays all serial number, replacement serial num- cute internal and external reconciliation orders released for picking, which you ber, and service call history. cards also with exception reporting, which is use- can mark as fully or partially picked. list service contracts assigned to the ful when trying to close your books and Within either the open or released specific item. preparing reports. queues, you can automatically create pick lists for an order or range of Customer equipment report – view SAP Business One reporting features orders. This feature offers extensive all equipment and corresponding serial SAP Business One provides you with drill-down functionality that includes numbers sold to a customer or range end-to-end visibility of your business customer and item master data as well of customers. operations with a “drag and relate” as originating documents. feature that also helps you instantly Service calls – review information understand key relationships and Customer Service and Support about all service calls that were created, transactions within the business. resolved, or closed on a specified date SAP Business One delivers crm or within a range of dates. you can A query generator allows users to functionality as part of the application, restrict the report to see service calls intuitively create database inquiries ensuring full control of customer acqui- for a specific queue, technician, problem and define reports. you can use the sition, retention, loyalty, and profitability type, priority, item, or call status. you data from any field to create a report for your business. Tightly integrated can choose whether to include a view at either the detailed or the summary functions across marketing, sales, and of overdue calls. level. Once you define a query, you can service provide end-to-end visibility for save it in the query library for future the complete life cycle. Service calls in the queue – Track and use. if needed, you can use a report maintain service calls by reviewing the editor to refine and change any existing Service call functions provide support call history related to a particular event. queries. for service operations, service contract you can monitor the status of a call management, service planning, customer and assign it to individual technicians The query wizard is similar to the query interaction activity tracking, customer or maintain them in a team queue. generator, but in this case you are guided support, and management of sales step by step through the process of opportunities. Response time by assignee – follow generating queries. This tool is helpful the communication between a customer if you want to build queries but are SAP Business One customer Service and the service department and track unfamiliar with Structured Query and Support features the time needed to properly respond to language (SQl) syntax. SAP Business One offers the following a single service call. service and support functionality. Predefined reports – SAP Business Reporting One provides a large number of pre- Service contracts – create a regular defined reports for each functional support or warranty contract for items you can create reports and initiate area. you can generate reports for a or services sold to a customer. The corrective actions immediately. The specific functional area in your business contract maintains the start and end reporting function supports accounting and customize the output to suit your dates as well as specific contract reports, inventory reports, financial needs. you can also print, e-mail, or terms, which could include guaranteed reports, and reports to aid in decision export any report to microsoft excel. response or resolution times. making. not only can you export any for a complete list of predefined reports, see the “Predefined reports” section. SAP Solution in Detail – Streamline your Business, Accelerate your growth 13
  • 14. Microsoft Excel–based reporting  Quickly access profit-and-loss details Design custom reports – Work with (XL Reporter) – many small businesses – get a summary of actual and fore- standard microsoft excel functions struggle with the complexities of gen- casted operating profit by period to and interfaces to extend your ability to erating accurate and timely financial help you easily uncover trends. compose reports with advanced report reports from company data. The xl design options. it’s easy to create cus- reporter tool in SAP Business One Create total company dashboards – tom parameters, formulas, and layouts enables you to get comprehensive and instantly view and graph critical company from scratch. accurate insight into the financial status performance metrics such as sales, of your company. Because xl reporter inventory movement, and top-performing Simplify report generation – you can is integrated with SAP Business One, customers. you can view performance access company data and generate it reports on live data drawn from a on any chart and click on any cell to the appropriate reports, from ad hoc variety of sources, including general drill down to data that will help you reports to detailed financial statements, ledger, receivables, payables, sales, choose appropriate actions associated as needed. purchasing, inventory, and any user- with the metric. in addition, you can defined fields. quickly assess your financial perfor- Predefined Reports mance and future outlook. XL Reporter tool features – you can SAP Business One provides the perform the following activities with the Speed adoption and limit the learning following predefined reports for each xl reporter tool. curve – Quickly learn how to use the functional area: xl reporter tool via an intuitive and • Accounting Generate accurate and timely reports familiar interface that accesses micro- – Aging reports – The xl reporter tool has everything soft excel and provides a metadata – company reports your business needs to create and exe- layer that limits exposure to technical – comparative reports cute reports in an easy-to-use graphical tables and field structures. you can – Budget reports environment – with point-and-click and easily generate meaningful reports, • Sales opportunities drag-and-drop utilities that enhance your from simple transaction detail reports – Opportunities control over reporting and budgeting to advanced financial statements – Stage analysis activities. you can generate standard and dashboards. using the tool’s – Opportunities pipeline and ad hoc reports, drill down into drag-and-drop utility, even novices – Opportunity forecast and forecast data, and then analyze the information. can quickly create reports with drill- over time down functions. – Won and lost opportunities Compose standard and ad hoc – Open and closed opportunities reports – A definition wizard makes Organize your reports – manage and – lead distribution over time report creation effortless. Anyone in organize report definitions, executed • Sales and purchasing your company can create custom que- reports, and report books. you can – Open items list ries of SAP Business One data with view and execute reports within the – Sales analysis just a few mouse clicks. Once a report main menu of SAP Business One, – Purchase analysis has been generated, you can drill down which simplifies report execution. for • Business partners on any piece of data to see underlying report distribution, you can bundle and – Activities overview transactions. you can also view and e-mail reports using a scheduler. – inactive customers refresh data while creating queries. – collection history 14 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 15. Microsoft Outlook Integration Connection to Microsoft Word and Microsoft Excel – microsoft Outlook SAP Business One integrates with integration allows you to connect to SAP microsoft Outlook, enabling you to Business One from microsoft Word exchange and share data to keep all and save a microsoft Word document parties up to date about account devel- as an activity in SAP Business One. opments and business opportunities. The same function is available for microsoft excel. you can save work- Data synchronization – Synchronize books as activities associated with a calendar appointments, contacts, and business partner or contact person in tasks between SAP Business One and SAP Business One. microsoft Outlook. This function allows you to schedule automatic synchroniza- Easy Configuration and tion runs and resolve any outstanding Personalization conflicts that may occur across the two applications by creating snapshots of The SAP Business One application SAP Business One information and resides on a single server that inte- linking them to contacts in microsoft grates seamlessly with the standard Outlook. microsoft Windows platform. • Production – Open work order Quotations – you can import quotations The streamlined SAP Business One – Bills of material from SAP Business One into microsoft architecture supports the following • Service Outlook and then display, edit, and send databases: – Service calls them as e-mails. you can also create • microsoft SQl Server – Service calls by queue new quotations in microsoft Outlook • iBm dB2 express edition – response time by assignee and save them in SAP Business One. – Average closure time Single-Server Architecture – Service contracts E-mail integration – you can perform Server architecture includes security, – customer equipment report the following functions through micro- backup, and network access protocols. – Service monitor soft Outlook integration: Access is granted via a wide-area net- – Service calls • Save a microsoft Outlook e-mail as work terminal service or dial-up network – Open service calls an activity in SAP Business One connectivity. The SAP Business One – Overdue service calls • Save the original e-mail text and the environment uses standard database • inventory original file attachments as an add-on backup procedures, eliminating the – item list to an activity in SAP Business One need for saving and transferring the – last prices • make follow-up and reminder settings database from one machine to another – inactive items for an activity while still providing immediate access – inventory posting list by item to critical business information (see – inventory status figure 1). – inventory in warehouse – inventory valuation – Serial number transaction – Batch (lot) number SAP Solution in Detail – Streamline your Business, Accelerate your growth 15
  • 16. The SAP® Business One SAP partner dashboard report Single-Server API Layers Web Web server analytics and output for browser function reporting end user SAP® Business One is equipped with an application programming interface (APi) that is based on component internet integration Seamless integration object model (cOm) technology. channel and Work- of third-party or SAP mobile station laptop PdA you can use this APi to enhance the device integration partner functionality functional scope of the application or adapt it to meet your specific require- 1 Workstation SAP Business One API Layer ments. developers can access the SAP cOm objects using programming Business languages such as visual Basic, data inter- Java c++ c# visual ASP Suite c/c++, and Java. Basic face APi Two different APis are supported: one Third-party cOm .neT xml External for the data interface and one for the software systems user interface. integration services Any other external system Data Interface API using the data interface APi, develop- Any other 2 business ers can extend SAP Business One by Workstation SAP-Business-One-Server application adding windows, changing existing windows, and modifying the behavior SAP e-mail Backup of the application to fit unique busi- Business Oracle One client ness requirements. event Security ref integrity Workflow management User Interface API gui APi legacy microsoft SQl The user interface APi supplies objects dB2 express Sybase ASe Server and procedures for accessing input Third-party fields, check boxes, internal system software user configura- Transaction data access events, and much more. tion metadata management optimization Business microsoft configuration sets The objects and procedures supplied Office Business configu- by the user interface include the fol- ration sets simplify lowing: the customization • Application: Establishes the mS SQl RDBMS process. They make connection to SAP Business One dB2 express partner solutions • Form: Represents a window within Sybase ASe easier to create and SAP Business One maintain. you can • Item: Enables the processing reuse settings for a of dialog boxes and alters their certain function or contents, as well as their position, an entire business size, or visibility process. • Check box: Processes check boxes • Matrix: Stands for a table in a window • ItemEvent: Processes events • MenuItem: Activates individual menu items • MenuEvent: Influences an event process Figure 1: Single-Server Architecture 16 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 17. Server Workstation Operating System microsoft Windows 2003 Server r2 Standard/enterprise 32 Bit/64 Bit microsoft Windows xP SP2 Professional, 32 Bit microsoft Windows 2003 Server SP2 Standard/enterprise 32 Bit/64 Bit microsoft Windows vista Business/enterprise/ microsoft Windows Small Business Server 2003 r2 Standard/Premium ultimate, 32 Bit microsoft Windows Small Business Server 2003 SP1 Standard/Premium cPu microsoft SQl Server 1x intel Pentium iv 1x intel Pentium iii (or equivalent) or higher iBm dB2 udB express edition 1x intel Pentium iv rAm microsoft SQl Server 1 gB 256 mB iBm dB2 udB express edition 1 gB Hard disk free Space microsoft SQl Server system partition 0.5 gB/data partition 2 gB 512 mB iBm dB2 udB express edition system partition 0.5 gB/data partition 2 gB cd-rOm drive 24x or higher 24x or higher display 640 x 480 with 256 colors or higher 800 x 600 with 24-bit color or higher database microsoft SQl Server 2005 SP2 microsoft ie 6.0 SP1 iBm dB2 udB express edition version 9.1 fP2 microsoft data Access components 2.6 (mdAc) or higher Software microsoft ie 6.0 SP1 microsoft data Access components (mdAc) 2.6 or higher for Windows 2003 Server for iBm dB2 microsoft .neT SdK Windows 2000 1 2 Integration with Migration to The SAP NetWeaver® SAP Business Suite SAP Business Suite Technology Platform Data Transfer  Microsoft Outlook  SAP Business One is SAP offers a migration path The SAP netWeaver Workbench Integration seamlessly integrated from SAP Business One technology platform helps The data transfer work- SAP Business One is fully with SAP Business Suite to the SAP Business Suite you obtain more business bench tool migrates master integrated with microsoft applications, and because family of business applica- value from your existing iT and transaction data from Outlook, enabling seam- it has an open architecture, tions so small subsidiaries investments and deploy an legacy systems into SAP less communication that it can be easily integrated can interface with parent enterprise service-oriented Business One. Predefined can span your organization with applications from companies. it can also sup- architecture. data file templates simplify and business functions. independent software port dramatic growth — up the preparation of data for departments can share vendors. This open to thousands of employees. import. contacts, appointments, architecture allows you to and tasks. realize all the extensive benefits of SAP software. SAP Solution in Detail – Streamline your Business, Accelerate your growth 17
  • 18. user-defined Personalization and • Opening balances – for general like items. you can select user-defined configuration ledger account and business partner fields for various types of information, SAP Business One gives you powerful • Master data record – maintained for such as texts, addresses, phone num- tools to tailor forms, queries, and reports the entire application bers, urls, file attachments, images, to meet specific business requirements • Business partner files – contain the and drop-down lists. These fields auto- without the need for specialized technical master data record of a customer or matically follow your database when training. you can configure settings to supplier you upgrade. define exchange rates, set authorization • Bills of material – Product trees parameters, and create import and representing the header and covering formatted Searches export functions for internal mail, e-mail, the individual materials assigned record values for each field in the and data. • Sales or purchasing document – application, including user-defined documents for the header line and fields, from a predefined search pro- SAP Business One configuration document lines containing the individ- cess. you can use formatted searches features ual items that are assigned in the following situations: SAP Business One offers the following • Journal entries – By title or • Automatic entry of values in fields extensive configuration functionality: description based on one of the following: • Company selection – various basic – use of different objects in the settings Address changing Business needs application • Initialization and general preferences SAP Business One can be adapted in – Predefined lists – company data and general settings the following ways to meet your chang- – Predefined queries (user defined) • User definitions – chart of accounts, ing business requirements without • definition of dependencies between tax codes, sales employees, territories, creating a heavy, ongoing iT burden: application fields projects, address formats, payment • Save preferences for forms, queries, • display of fields used only for queries, terms, suppliers, customers, items and reports, allowing embedded such as user signature, creation date, and commission groups, warehouses, process models to directly mirror and balance of open checks (for a service contract templates and actual day-to-day business activities business partner) queues, banks, payment methods, • integrate other applications, thereby and shipping methods leveraging your technology investment Alerts and Approvals • Authorizations – controlled infor- • control transactions and workflows you can set up immediate notifications mation access (full, read only, or through alert functionality and automatic responses to important no access); access granted based • implement changes to SAP Business business events through user- on team, department, or branch One immediately so you can quickly programmable, workflow-based alerts. • Definition of exchange rates – The adapt the application to variations designate the events you want to track basis for all reports and recorded and alterations and define ranges for acceptable toler- data • integrate modifications into new ances and limits connected to these • Utilities – data backup, automated versions of the application with mini- events and then, when indicators fall processes, and data import and mal effort, eliminating costs typically out of the predetermined range set for export associated with upgrades the event, you will receive a notification • Recovery – data administration and to which you can respond. Any breach retrieval user-defined fields of business policy generates an imme- • Alert functions – Personal profile define your own fields inside data diate notification to the manager and definition for warning messages object windows for business partners, initiates a workflow process to manage • Send message – internal user, orders, inventory specifications, and the event. customer, and supplier 18 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 19. Software Development Kit SAP Business One SdK features The software development kit offers SAP Business One Software develop- the following features: ment Kit (SAP Business One SdK) is • Provides programmatic access to a toolbox that contains programming SAP Business One business logic interfaces, sample code, documentation, through an object-oriented layer and simple utilities. The kit allows pro- • enables SAP partners and customers grammers to easily interface external to extend and enhance the function- applications with SAP Business One ality of SAP Business One to fit their or to add custom functionality. SAP unique needs Business One consists of a graphical • Supports a wide range of program- ming languages and tools, enabling SAP Business One Alerts and developers to use familiar technolo- Approvals features By seamlessly integrating gies and applications The following details functionality for sales, customers, finan- • Provides strong backward compati- automated alerts and approvals. bility, so that little or no rework is cials, and operations, required during upgrades to a new Proactive management by exception – SAP solutions give you version of SAP Business One Be alerted automatically about impor- tant business events (eliminating the the cross-company visibility SAP Business One SdK components need for you to monitor activities you need to make decisions The following key components are part manually). Alerts enable you to: of the software development kit: • notify employees of a discrepancy or based on real-time informa- • Application programming interface an event you are monitoring within tion. Armed with insight (APi) for the data interface – for the organization integrating external applications • Provide internal (online) information into every aspect of your with SAP Business One associated with each employee’s business, you can easily • APi for the user interface – for role in the company (each time a extending and customizing the SAP threshold is crossed, an alert could monitor performance, elim- Business One client applications be triggered in real time to the user inate inefficiencies, and, • Screen designer with drag-and-drop that requested such notification.) interface – for designing custom • drill down to gain instant visibility most important, identify windows for SAP Business One on information detailing the alert’s profitable opportunities. • Java connector – for interfacing characteristics, which can help you external applications with SAP make informed decisions regarding Business One using the Java future actions associated with the user interface and a separate business programming language event object layer. The SAP Business One • complete documentation • inform managers about particular SdK provides full access to both the • Sample applications business events and trigger workflow user interface layer and the business processes object layer (see figure 2). • respond instantly to alerts generated as part of workflow processes, approval procedures, and automati- cally initiated actions SAP Solution in Detail – Streamline your Business, Accelerate your growth 19
  • 20. 1 Data Interface API 2 User Interface API The data interface APi is used to build real-time links between SAP® Business With the user interface APi, developers can modify One and third-party applications. By providing a programmatic interface to SAP Business One by creating new windows, re- SAP Business One through a set of fully functional business objects, the designing existing windows, and adding menus or data interface APi gives you the power to connect applications and automate dialog boxes. modifications can be as simple as hid- processes. examples include custom point-of-sale (POS) system integration, ing or disabling a field or as complex as adding an Hr service integration, and synchronization with mobile devices. entirely new custom module to SAP Business One. The data interface API provides the following: The API does the following: • Objects and methods to read, write, and update business objects directly • Allows you to create custom functionality within a • Full object orientation, providing a powerful interface that requires minimal single, integrated user interface training • Enables changes to business logic, as well as • Full access to master records, transactional data, system configuration, simple cosmetic modifications and user-defined data • Enables developers to add new windows, menus, • Backward compatibility for a smooth upgrade process buttons, fields, and so on • Provides programmatic notification of application events Workstation Workstation Web server Server User (experiences a unified look and feel) Third-party data transfer Web store application SAP workbench SAP POS Business Business microsoft One Third-party One corporate system Office application Portal WYSIWYG SAP User interface Business b   ehavior/ screen One Client functionality common business logic designer user • Set or retrieve toolset interface values from the cOm .neT xml APi user interface • Add custom business logic SAP Business One server • Dynamically hide, show, disable, or enable menu items DB Server • Display notifica- (APi and user interface) tions and mes- sage boxes SAP Business One client 3 Platforms and System Requirements 4 The Java Connector SAP Business One runs on microsoft Windows 2000. The Java connector (Java wrapper) provides developers SAP strongly recommends that you install the latest support with all the power and flexibility of the data interface APi for packages for the operating system. use in a Java development environment. Figure 2: SAP Business One Software Development Kit 20 SAP Solution in Detail – Streamline your Business, Accelerate your growth
  • 21. SaP SolutionS for Small BuSineSSeS anD miDSize comPanieS TruSTed By THOuSAndS Of BuSineSSeS WOrldWide SAP Business One is part of a portfolio Learn More of SAP solutions for small businesses and midsize companies, which also “With SAP Business One we Available today in more than 20 lan- includes the SAP Business All-in-One can produce our accounts guages and in more than 40 countries, application and the SAP Business SAP Business One is delivered by Bydesign™ solution. When it comes very quickly, very soon a worldwide network of business to the widely varying needs of small after month end. We also partners that leverage SAP’s global businesses and midsize companies, knowledge to provide local service SAP solutions provide the best fit for have limited the amount and support. for information on your specific business, iT, and work- of manual input in gener- how the power and simplicity of force requirements. SAP Business One is the best fit ating information, and its for your business, visit www.sap.com By seamlessly integrating sales, cus- links to Microsoft prod- /solutions/sme/businessone. tomers, financials, and operations, SAP solutions give you the cross-company ucts, such as Excel, allow visibility you need to make decisions us to churn out reports based on real-time information. Armed with insight into every aspect of your very rapidly and quickly.” business, you can easily monitor Paul Rakkar performance, eliminate inefficiencies, group financial controller and, most important, identify profitable Time Out group ltd. opportunities. With a standardized, proven solution from SAP at a predict- able cost, small and midsize companies can streamline operations, act instantly on complete information, and accelerate profitable growth. Trusted by more than 18,500 customers worldwide, SAP Business One offers the benefit of our broad industry expe- rience and that of our partners. it’s the right solution to help companies like yours stay ahead of the competition. SAP Solution in Detail – Streamline your Business, Accelerate your growth 21
  • 22. Quick factS www.sap.com /contactsap Summary designed specifically for small businesses, the SAP® Business One application provides a single, affordable solution for managing your entire business, including financials, sales, customer relationships, and operations. Streamline your end-to-end operations, gain instant access to complete information, and accelerate profitable growth. Challenges • find time to focus on growing your business • Access the right information to make key decisions • Build and maintain closer customer relationships • minimize duplicate data entries, errors, and delays • Optimize cash flow for business needs Supported Business Processes and Software Functions • Accounting and financials – manage your general ledger, journals, budgets, and accounts receivable and payable • Sales and customer relationship management – manage and maintain customer contacts • e-commerce – create an online presence, manage an online store, update online catalogs • Purchasing and operations – manage the entire procurement process • inventory and distribution – manage sales orders, perform inventory counts, and control warehouse operations • reporting and administration – create reports that help you monitor your business and make informed decisions Business Benefits • More time to focus on growing your business thanks to streamlined operations • Faster response to customer needs with instant access to complete information for immediate action • Strengthened bottom line with a single, integrated system that eliminates redundant data entry and errors, improving process efficiency and reducing costs and delays • Closer customer relationships through centralized information that makes it easier to manage customer communication and sales and service contracts • Reduced costs with an easy-to-use application that minimizes the need for employee training and accommodates the changing requirements of your business by allowing for easy integration with other industry-specific applications For More Information 50 065 455 (08/04)  call your SAP representative or visit us online at www.sap.com/solutions/sme/businessone. ©2008 by SAP Ag. All rights reserved. SAP, r/3, xApps, xApp, SAP netWeaver, duet, Partneredge, Bydesign, SAP Business Bydesign, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP Ag in germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. data contained in this document serves informational purposes only. national product specifications may vary. These materials are subject to change without notice. These materials are provided by SAP Ag and its affiliated companies (“SAP group”) for informational purposes only, without representation or warranty of any kind, and SAP group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. nothing herein should be construed as constituting an additional warranty.