Standard Forwarding Transforms Customer Self-Service and Cuts Invoicing Costs with Oracle WebCenter
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Standard Forwarding Transforms Customer Self-Service and Cuts Invoicing Costs with Oracle WebCenter

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Learn how Standard Forwarding improved the efficiency of its document-intensive invoicing process and expanded self-service functionalities for their customers by using Oracle WebCenter.

Learn how Standard Forwarding improved the efficiency of its document-intensive invoicing process and expanded self-service functionalities for their customers by using Oracle WebCenter.

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  • Mark introduces self,gives a brief introduction of the series and gives a brief overview of WebCenter in the next 4 slides.
  • Main Point:Key trends in the world today that impact you, the user, and how you conduct business or interact with businesses.Script:There are several key trends today that are impacting you, your expectations and how you do business. SOCIAL - While some companies believe the word “social” isn’t relevant to their business - social networking and social tools have had a huge impact on individuals and how they interact with each other and with organizations. Consumer driven applications like Facebook and Foursquare have changed the dynamics of networking and keeping up to date on others activities – this in turn is shifting users expectations in general and how they want to interact with others and receive information in other aspects of their lives – even within the business world. Other tools like twitter, blogs, wikis, end user ratings and reviews, etc. – have given the individual a greater voice and ultimately more control. This impacts organizations in multiple aspects from marketing and PR to customer service and product innovation.MOBILE - Mobile devices have made a significant impact in the business world as well. This includes everything from traditional PCs and now tablets to cell phones and smart phones. People are used to always being connected, having the right information or application right at their fingertips, and they are frustrated when it doesn’t work or if they can’t access the things they need from their device.PERSONALIZATION - First is the idea that everything is more personalized. Organizations and more importantly user’s expectations have moved beyond the former days of “broadcasting” and one size fits all. People have become accustomed to tailoring entertainment, information they receive, applications, etc. according to personal preferences. When they interact with companies, they want the company to know who they are and they want companies to provide a more personalized and relevant experience.MULTI-CHANNLEL - The World has also become much more “multi-channel”. We just talked about web, mobile and social channels – that’s in addition to call centers, in-stores, online stores, kiosks.This makes it harder to have a single marketing voice, a consistent customer experience, or even keep up from an IT perspective to support all the different platforms and devices.CONSUMERIZATION - Consumerization – what does that mean? Now, while ‘ease of use’ has always been a goal, some of the trends I’ve already mentioned have led to a concept called “Consumerization of IT.” Instead of IT being the trend-setting organization (like years ago)- offering new technologies to their customers - business users are now bringing in devices and software and insisting they be supported internally, as well as using hosted applications outside the firewall. And all these applications, sites and tools built for consumers are setting a new standard for user interaction and ease of use – customers, partners and employees are now wondering why their internal systems cannot work the same way.SELF-SERVICE – And finally, Self-Service. The concept of self-service continues to be a strong trend for multiple reasons.The recession has hit many organizations worldwide and continues to impact decisions, budgets and strategies. In order to do more with less, organizations are continuing to expose more and more services online for customers, partners, and employees to make changes on their own – without having to hire additional staff or add more paperwork.Organizations are also increasing their focus on the customer experience, realizing that sacrificing customer experience to save costs has led to decreased revenues and higher cost of sales (for example it’s harder to acquire new customers vs. selling to existing ones). Customers want the option for self-help, to book their own travel, pick their airline seat, purchase products, track shipping information, etc. Offering these services improves the overall customer experience.Finally, some organizations are looking at some of the services they offer their customers, partners or employees as a way to innovate and differentiate from their competitors within the industry. Perhaps it’s taking a customer 1st strategy and approach as we just talked about and putting a lot of effort into those services. Alternatively, instead of taking existing processes and exposing them online - others are better leveraging the web, social & mobile channels to offer brand new services – setting them apart from competitors or creating new business models for their company. (For example in banking, online banking applications used to set businesses apart, nowadays it’s fairly common place and users expect this service to be available. In the US, Chase bank however, took that to the next level by offering a service on mobile devices for users to take photos of their checks to deposit them. That’s a new service that’s being used as a differentiator and some competitors are now trying to play catch up.Notes:xxx
  • Main Point:Engaging Customers is Critical for Business Growth.Script:We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. Over the last decade and a half we’ve seen the advent of the internet and watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way cross a variety of channels including web, mobile and social channels or even in offline ones such as in-store or via a call center. And as a result, we see that deliver on these expectations and successfully engaging your customers is a great challenge today.
  • Main Point:Engaging employees and partners is essential to driving business value. Script:Engaging employees and partners is essential to driving business value. Your employees are the ones responsible for executing on the business’ objectives and you rely upon your partners for various things in the service of yourcustomers and other business objectives. Your employees (in the sales & service departments) are also the ones interacting with your customers the most, so delivering on customer expectations and attaining high levels of customer engagement are simply not possible without successfully empowering these two stakeholder groups.Highemployee and partner engagement can have many benefits including: Higher levels of employee productivity Longer employee retention And stronger, more enduring and more successful partner relationships Engaged employees and partners are also more likely to serve as ambassadors for an organization’s brand And more likely to deliver excellent customer service They’re also more likely to refer others for hire And more likely to recommend the organization’s products and services More likely to share feedback with their colleaguesIn a way, engagement is a measure of employee and partner investment in an organization’s mission and brand. And then you have the enablement piece of this as well. It’s hard to imagine a high level of engagement existing among partners and employees who don’t feel that they’ve been enabled to do their jobs very efficiently or effectively. You’re just not going to find high engagement among people if the everyday processes and technologies they work with make it a challenge for them to access, share and manage the information they need do their jobs or if they’re unable to effectively collaborate around the projects they’re working on.
  • Drive sales and loyalty with engaging cross-channel online experiencesProvide a single point of access with self-service portals and application dashboardsEnhance productivity with social collaborationEnsure timely, relevant and accurate information with enterprise content managementMain Point:Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers.Script:Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. It brings together the most complete portfolio of portal, web experience management, content management, social and collaboration technologies in a single product suite. Oracle WebCenter improves customer loyalty and sales by helping marketing-driven organizations deliver engaging cross-channel online experiences to customers and provides people with a single point of access via self-service portals and custom application dashboards. Oracle WebCenter helps people work together more efficiently with social collaboration tools that optimize connections between people, information and applications while ensuring timely, relevant and accurate information with an enterprise content management infrastructure.
  • Webcenter in the middleSurround by CX, SRM, Enterprise ApplicationsConnecting everything together – better experienceTry to draw out WebCenter’s relevance in all the other hot areasCX: WEM/SitesSRM: OSN, …. Enterprise Apps: OSN, Content
  • Mark introduces the webcast in the series. Standard Forwarding worked with Redstone Content Solutions to transform its content management and Web site environment using Oracle solutions and tools, including, Oracle Application Development Framework, Oracle WebCenter Capture, Oracle WebLogic Server, Oracle WebCenter Content, as well as the Java programming language. The company has cut invoicing costs by $350,000 annually and significantly improved customer service by expanding self-service applications, accessed via the company’s Web site, that enable customers to conveniently manage every phase of their shipment lifecycle.
  • Mark queues up and each speaker introduces themselves in the order listed.
  • Mark goes over the agenda.
  • Transition slide as customer will cover the next slide.
  • Customer gives company overview. 80 Years States Terms Coverage AreaGreenLink
  • Provide a reliable, scalable, and easy-to-use and manage Web site and content management environment for our customers2)Expand Web-based, self-service capabilities for customers, increasing convenience and putting important details about their shipments at their fingertips when they need them3) Reduce the cost of compiling and posting invoices for the company’s LTL transport services by eliminating a paper-based process that required terminals to ship documentation to headquarters for scanning & processing, thus accelerating the documentation process from shipment to payment.4) Extend the company’s leadership role in the transportation industry by continually improving operational efficiency and customer service with improved support capabilities5) Improveoperational efficiency and the company’s ability to provide a competitive advantage in the marketplace.Screenshot of standard forwarding homepage
  • Customer describes business challenges.Paper - Our business runs on paper. Faster we can get the appropriate documentation to our customers the better.Fast-paced - Our business is fast paced and improving our technology has enabled us to provide immediate access to everyone in the supplu chain regardless of their role.
  • Customer – will cover the solution they have deployed and transition into why they chose the Partner, and Partner will cover next slide.Standard Forwarding utilized the Mastio Transportation industry survey to identify areas for process improvement within the organization.Mastio surveyed 2200 respondents – these 3 areas for improvement were identified:Ease of useFunctional informationTracking and Trace systemsEnhanced the Customer Self Service ExperienceOut of those improvements – we have realized a$350,000 annual savings in paper and invoicing processing costs
  • Partner gives company overview.Redstone focuses solely on Oracle technologies – specificallyWebCenter content,portal, sites and trainingWe are an Oracle gold-level partner, SI and VAROur areas of expertise include:Consulting services – project-based and staff augmentationStrategy – helping prospects/customers understand the value and potential of their Oracle software investmentDevelopment and support - enhance and provide addt’l functionality to the core products and their corresponding support agreementsOracle product trainingCustomized classes – our specialty where we collaborate with the client on the actual development of the curriculum (85% of our business)Advanced classes – specifically targeted to each company’s key personnel where we assist in taking them to the next level of knowledge and competence (approximately 10% of our business)Traditional classes – much like what the competitive landscape has to offer (<5% of our training business)
  • In the development and implementation of this solution, we worked with Standard forwarding to provide:Initial and on-going strategic consultingValue justification, ROI analysis & Executive-level presentationsOracle product resell, implementation & supportWebcenter contentADFWebCenter captureWLSJEEPrior to assisting standard forwarding procure and implement webcenter capture, we helped them migrate off of their kofax capture environment
  • Mark – provides overview of 4 keys/themes customer was looking for in a solution. Then transitions to next slide and asks about Theme 1.Standard Forwarding is a top-quality less-than-truckload (LTL) carrier providing overnight service with 17 terminals spread throughout the Midwest. Standard Forwarding was seeking to improve the efficiency of its document-intensive invoicing process and expand self-service functionality for customers, worked with Oracle Partner Redstone Content Solutions to transform its invoicing process and customer service capabilities. Standard Forwarding’s business runs on paper – Bills of Lading, Delivery receipts, Weight Certificates, etc. The information that exists on these pieces of paper is important to Standard Forwarding and their customers. Their business is very fast-paced. They have a lot of drivers and a lot of employees. Duplication of effort is an area that they try to minimize in all of their processes and procedures. The majority of staff and customers that interact with their IT systems are non technical. Systems need to be user friendly and intuitive – particularly due to the fact that our IT department is very lean.Downtime leads to unhappy customers and staff. Chosen solutions must be reliable.What started as a document management and web content management solution – has now become an enterprise content management infrastructure comprised of DM and WCM capabilities, capture/imaging, database and ERP integration and customer documentation packet creation and delivery.Standard Forwarding has always been on the forefront of technology – from onboard systems to track and trace capabilities. Oracle’s leading Java-based WebCenter platform was critical to the overall success of these initiatives.Integration options – specifically WebCenter Capture, CLI, database and WebLogic – is another reason why Standard Forwarding selected Oracle.
  • Mark – asks why Theme 1 was important.The vast majority of staff and customers that interact with Standard Forwarding’s systems are non technical. Systems need to be user friendly and intuitive – particularly because Standard’s IT department is very lean.
  • Customer answers Mark’s question covers this slide.Benefits ProvidedStreamlined User ExperienceDocument DetailReduced Clicks to Information DeliveryNavigation SimplificationClient Feedback receivedFind Needed information with EaseSite not to Busy
  • Partner covers this slide.Up-to-date website – non-technical users can update public facing website – Bob Shanahan (Marketing Manager) contributes, edits and crops images on the websiteStandard forwarding is transitioning to a paperless company - paper is no longer subject to being misplaced, no longer requires offsite storageAll invoices and supporting documentation can be securely retrieved from the corporate website – customers, partners and standard forwarding themselves all access the same system, but are provided secure access to only the information they are authorized to seeExisting customer service staff can serve a growing customer base (standard forwarding has grown 18% in the last 12 months with a 0% increase in customer service staff
  • Mark summarizes Key Takeaways and transitions into asking about the next requirement.Feedback – Need to understand how the business works, would like to work – and customer/employee fearsTraining – Kofax to WC Capture – developed the solution to minimize changeHow-To manual with screenshotsMinimum of 4 meetings/year – what is going well, what needs improvement, what are the next quarter’s objectivesIT, Operations and Finance are kept in the loopRedstone project manager works with client as central point of contact for all needs, including the establishment of project priorities
  • Mark – asks why Theme 2 was important?Downtime leads to unhappy customers and staff. Chosen solutions must be reliable.What started as a document management and web content management solution – has now become an enterprise content management infrastructure comprised of DM and WCM capabilities, capture/imaging, database and ERP integration and customer documentation packet creation and delivery.
  • Customer answers Mark’s question covers this slide.Improve Site QualityImproved UptimeWent from <95% to 99.8% Uptime
  • PartnerMarket leader – Gartner & Forrester Magic Quadrant & Wave reports were important to standard forwarding, they have participated in OOW and Collaborate conferences in the past (they are invested in multiple ways)Oracle – largest enterprise software vendor, products work well together (have been engineered to work together) and the entire stack is supportedIntegration – as Standard Forwarding grows – easier integration options based upon Oracle’s open and standards-based platformRedstone – long-term partner committed to Standard’s success – the project manager we have assigned to standard forwarding has years of freight/logistics experienceThis is an xml document sent to standard forwarding’s parent company – so they can perform tracing on their website and mobile applications
  • Mark summarizes Key Takeaways and transitions into asking about the next requirement.Peace of Mind – this solution does not keep Executives and IT up at nightFlexibility – Standard started with a relatively small vision, which has been expanded in time rather seamlesslyConfidence – Standard has a high degree of confidence that this suite works, is leading edge in terms of feature/functionality set and only getting better and does not experience much downtime
  • Mark – asks why Theme 3 was important?Over the years, technology – including onboard systems and track and trace capabilities – have been fundamental to the company’s continued success.Standard Forwarding truly does more with less.Standard has always been on the forefront of technology – especially for their size and within their industry.They have – and will continue – to add systems and capabilities to stay on the leading edge for their clients.
  • Customer answers Mark’s question covers this slide.Integration Improvements GainedMobile Track and Tracing ImplementationOn-Board TechnologiesPartner communication ImprovementsElectronic Data Interface Improvements
  • PartnerStandards-based integration framework – much easier to integrate with other corporate systems (ie. Active Trace) and add needed functionality as business requirements change or are modifiedSignificantly improved modular deployment architecture – if there is an issue with any single module – we can now fix and deploy just that module without impacting the other components of the solutionAll Oracle products play nicely togetherJEE and ADF give us limitless options including mobile application development & deploymentScreenshot of another page of website
  • Mark summarizes Key Takeaways and transitions into asking about the next requirement.Key goals of REST include:Scalability of component interactionsGenerality of interfacesIndependent deployment of componentsIntermediary components to reduce latency, enforce security and encapsulatelegacy systems
  • Mark – asks why Theme 4 was important?Oracle’s leading Java-based WebCenter platform was critical to the overall success of these initiatives.Other critical solution components:WC CaptureADFWebLogic ServerJava 6RESTJax B (Java architecture for XML binding)Jax P (Java API for XML Processing)
  • Customer answers Mark’s question covers this slide.Increased efficiency Shipment to Invoice24% Above Industry Average in Electronic Inv ProcessAutomation of Manual ProcessesIncreased annual Revenue with Decreased annual Payroll
  • PartnerStandard Forwarding’s initial requirements document:Need an enterprise content management infrastructure platform that is reliable and scalable. It must be based on industry standards and be non proprietary.It must not require a lot of IT, Marketing or Customer Service support.It must improve system uptime.It needed to be flexible to the ever changing and growing demands of the business.It needs to be easy to use for non technical end users.
  • Mark summarizes Key Takeaways and transitions to demo.
  • Bob gives demo.Tracing DemoInvoice DemoImage DemoViewEmailDownload
  • Partner covers Why OracleWebCenter.The freight transportation business has been hit extremely hard the last several yearsThis industry is typically a low margin businessStandard Forwarding has always bucked that trendNeeded a platform that can solve their needs today – and can change and grow with them for tomorrowNeeded a recognized leader in the space with an excellent track record for supportOracle has continued to acquire complementary products that have provided value to the Standard Forwarding solution – examples include Stellent, Captovation, BEA and Sun Microsystems to name a fewHave always used leading edge technology to grow the top line of this business without adding human resources – WebCenter fits that model
  • Partner covers special offer. This could be a free assessment, white paper, etc.We invite you to visit our recently revamped website – specifically the downloads page for a wide variety of no cost components that can enhance your WebCenter deployment.Examples include: Alphabetized Menu, Remote Metadata Update and hiding standard profile menus.
  • Mark summarizes and closes.

Standard Forwarding Transforms Customer Self-Service and Cuts Invoicing Costs with Oracle WebCenter Standard Forwarding Transforms Customer Self-Service and Cuts Invoicing Costs with Oracle WebCenter Presentation Transcript

  • Oracle WebCenter inAction: Webcast SeriesHOST: Mark Brown, Sr. Director, OracleWebCenter1 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Key Trends Impacting Your World Personalization Multi-Channel Mobile Consumerization Social Self-Service2 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Engaging Customers is Critical for Business Growth3 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Engaging Employees & Partners is Essential to Driving Business Value4 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Oracle WebCenterEngage Your Customers. Empower Your Business. Engaged people create more value. WebCenter engages people.5 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • The Center of Engagement ORACLE WebCenter6 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Standard ForwardingTransforms Customer Self-Service and Cuts InvoicingCosts with OracleWebCenter7 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Welcome!  Kevin Mishler, IT Director, Standard Forwarding  Bob Shanahan, Marketing Manager, Standard Forwarding  John Klein, Principal, Redstone Content Solutions8 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  •  Company OverviewAgenda  4 Keys to Improving Customer Self-Service – Ease of Use for Non-Technical Users – Reliability & Scalability – Integration Options – Streamline Processes  Demonstration  Redstone Content Solutions Offer  Summary  Q&A9 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Company Overview10 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Standard Forwarding  Industry – Freight Transportation  Headquarters – East Moline, IL  Employees – 680  Certifications – SmartWay certified  Awards – – 2012 Great Lakes/Midwest Carrier of the Year (5th consecutive year) – Second highest net promoter score of any LTL carrier in the nation (Mastio survey)11 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Business Objectives  Provide reliable, scalable and easy to use Content Management System  Expand Web-based, self-service capabilities for customers  Reduce the cost of compiling and posting invoices  Extend the company’s leadership role in the transportation industry  Minimize administrative process duplication12 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Business Challenges  Paper-based business  Fast-paced work environment  Duplication of efforts13 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Target Solution  Improve Website functionality and operational efficiency  Improve customer Invoice to Cash process  Provide better service to more customers with the same resources  Using Oracle WebCenter Capture and WebCenter Content14 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Redstone Content Solutions Our full complement of Oracle WebCenter Content, Portal, Sites &Training products and services is unique in the Oracle Partner Community.  Consulting Services – Strategy, Project-based and Staff Augmentation  Oracle WebCenter Development and Support – Installs, Upgrades, Components, Portlets and Integrations – Professional Service Agreements & Service Level Agreements  Product Training – Customized, Advanced and Traditional15 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Solution Expertise  Strategic Consulting  Business Justification & ROI  Product Resell, Implementation and Support – Oracle WebCenter Content – Oracle Application Development Framework – Oracle WebCenter Capture – Oracle WebLogic Server – Java Platform Enterprise Edition  Kofax to Oracle WebCenter Capture Migration16 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • 4 Keys to Improving Customer Self-Service Ease of Use for Reliability & Non-Technical Scalability Users Streamline Integration Processes Options17 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Reliability &Ease of Use for Non- Non-Technical Users ScalabilityTechnical Users Streamline Integration Processes Options18 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Non-Technical Users Key Features – Intuitive UI – Integrated Capture/CMS – Integrated search – Composite document creation – End user training – Documentation 19 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Non-Technical Users Key Benefits – Up-to-date Website – Paper is scanned, indexed and can easily be retrieved – Customers can find what they need – Employees are empowered 20 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Non-Technical UsersKey Takeaways Ease of Use for Reliability & Non-Technical Scalability 1. Integrated and intuitive user experience Users 2. Minimal training required to get started 3. Consistent feedback loop involving all departments (IT, Operations, Finance, etc.) Streamline Integration Processes Options21 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Reliability & Non-Technical ScalabilityReliability & Scalability Users Streamline Integration Processes Options22 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Reliability & Scalability Key Features – Open-standards – Flexible platform – Ability to integrate – Minimal downtime 23 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Reliability & Scalability Key Benefits – Market leading platform – World class support – Flexibility – Local partner with domain-specific knowledge 24 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Reliability & ScalabilityKey Takeaways Ease of Use for Reliability & Non-Technical Scalability 1. Peace of mind – “this stuff runs” Users 2. Flexibility to meet growing business needs 3. Confidence in features & functionalities Streamline Integration Processes Options25 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Reliability & Non-Technical ScalabilityIntegration Options Users Streamline Integration Processes Options26 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Integration Options Key Features – Integrated solution comprised of: – Oracle WebCenter Capture – Oracle WebCenter Content – Print Rendition – ERP – DHL Active Trace 27 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Integration Options Key Benefits – Open, standards- based framework – Modular deployment architecture – Vendor consolidation 28 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Integration OptionsKey TakeawaysEase of Use for Reliability &Non-Technical Scalability 1. Built for the present – never losing sight of theUsers future 2. Engineered to work together 3. Standards-based architecture & frameworkStreamline IntegrationProcesses Options29 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Ease of Use for Reliability &Streamline Processes Non-Technical Users Scalability Streamline Integration Processes Options30 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Streamline Processes Key Features – Quick & accurate access to information – Increased control and efficiency in all business processes – Integration between departments & operating systems 31 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Streamline Processes Key Benefits – Time & resource savings – Cut invoicing costs by $350,000 annually – Greater visibility in real-time – Moving away from reliance on paper 32 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Streamline ProcessesKey TakeawaysEase of Use for Reliability/non-technical Scalability 1. Timely and accurate information deliveryusers 2. Ease of use for document-intensive invoicing processes 3. Efficiently monitor and handle operationsStreamline IntegrationProcesses Options33 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • DEMONSTRATION34 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Why Oracle WebCenter  WebCenter Content provides the most comprehensive, transparent and integrated enterprise content management (ECM) platform: – Document & Image Management – Capture – Web Content Management – ERP Integration – Mobile application development & deployment options35 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Special Offer from Redstone Content Solutions WE INVITE YOU TO VISIT THE DOWNLOADS PAGE OF OUR WEBSITE TO OBTAIN SOME OF OUR MOST POPULAR NO COSTwww.redstonecontentsolutions.com WEBCENTER COMPONENTS! http://www.redstonecontentsolutions.com/downloads.html 36 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • Join the Oracle WebCenter Community! Oracle WebCenter blog: http://blogs.oracle.com/webcenter Oracle WebCenter Homepage: http://oracle.com/webcenter Oracle WebCenter Newsletter: http://oracle.com/newsletters Twitter:  jklein@redstonecontentsolutions.com http://twitter.com/oraclewebcenter  sales@standardforwarding.com Facebook: http://facebook.com/webcenter  mark.w.brown@oracle.com LinkedIn:www.webcenterinaction.com http://linkd.in/ORCL_Social37 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.
  • 38 Copyright © 2013, Oracle and/or its affiliates. All rights reserved.