SocialNow                                                    Oracle WebCenter                                             ...
Oracle Safe Harbor Statement        The following is intended to outline our general product direction. It is        inten...
Oracle WebCenter        Engage Your Customers. Empower Your Business.                                    Oracle WebCenter ...
Use Case Flow  Service                                                                      Contract       Contract       ...
Service proposal request        Joe Customer        • Joe want to get a proposal for proactive maintenance service for the...
Collaboration Space creationA project collaboration space is created and all related resources are automatically added• Do...
Team Collaboration        Bob Sales        • Bob checks task list, reviews contract document        • Bob ask Doug to revi...
Team Collaboration     Doug Service Specialist     • Doug uses iPhone Client to review the SLA document     • Doug adds Co...
Team Collaboration     Julia PreSales     • Julia checks status of customer and chats with a service rep to get latest ser...
Contract signing     Joe Customer     • Joe receives an email with a link to the Contract     • Joe logs into the public s...
Questions?     Email: peter.reiser@oracle.com     Blog: http://blogs.oracle.com/peterreiser     Twitter: @peterreiser15   ...
SocialNow  presentation
SocialNow  presentation
SocialNow  presentation
SocialNow  presentation
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SocialNow presentation

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Presentation of an end-to-end project collaboration use case using WebCenter. This presentation was given at the SocialNow conference in Opporto on June 27th 2012

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  • Main Point:Oracle WebCenter is the user engagement platform for social business. Script:Oracle WebCenter is the user engagement platform for social business – connecting people and information.Notes:This is the top level Oracle WebCenter presentation and presents the business case for why you need an user engagement platform and an overview of Oracle WebCenterInsert your name and title into the presentation.
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Attribution: Modeled on diagrams used in a whitepaper, Integrating Microsoft® Office SharePoint® Server 2007 and SAP, June 2007
  • Main Point:Oracle WebCenter enables solutions that deliver exceptional experiences for employees, partners and customers.Script:Oracle WebCenter enables solutions that deliver exceptional experiences for employees, partners and customers. These solutions drive significant value for organizations in terms of customer engagement and employee/partner engagement and enablement. Engage customers by transforming your online presence. Empower marketers by enabling them to drive demand and to connect with and service customers via the online channel. Streamline business processes by automating paper-intensive processes and consolidating content sources. Improve productivity with social collaboration, content sharing, self-service intranets and extranets and application and process dashboards.
  • SocialNow presentation

    1. 1. SocialNow Oracle WebCenter Collaborative Project Work Peter Reiser Social Business Evangelist Oracle Corporation Email: peter.reiser@oracle.com1 | Twitter: @peterreiser © 2011 Oracle Corporation
    2. 2. Oracle Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.2 | © 2011 Oracle Corporation
    3. 3. Oracle WebCenter Engage Your Customers. Empower Your Business. Oracle WebCenter is the engagement platform powering exceptional experiences for employees, partners and customers. • Drive sales and loyalty with engaging cross-channel online experiences • Provide a single point of access with self-service portals and application dashboards • Enhance productivity with social collaboration • Ensure timely, relevant and accurate information with enterprise content management3 | © 2011 Oracle Corporation
    4. 4. Use Case Flow Service Contract Contract CRM Project proposal Approval Signing opportunity Collaboration requestJoe Customer Bob - Sales Bob – Sales Joel – Finance Joe – Customer Julia – Pre Sales Doug - Service Expert 4 | © 2011 Oracle Corporation
    5. 5. Service proposal request Joe Customer • Joe want to get a proposal for proactive maintenance service for their cable modem products they bought previously from Cablinc. • Joe logs into the Cablinc public site and the services related of his installed base infrastructure is shown. • Joe is requesting a proposal for a proactive maintenance service SLA5 | © 2011 Oracle Corporation
    6. 6. CRM opportunity Bob Sales • The Request for Proposal automatically generates an opportunity in CRM and the responsible Sales Representative Bob gets automatically assigned • Bob checks the opportunity and changes the opportunity sales stage to “Started”6 | © 2011 Oracle Corporation
    7. 7. Collaboration Space creationA project collaboration space is created and all related resources are automatically added• Document: Contract, SLA agreement (all customer data are pre-populated in the documents)• People: Bob Sales, Julia PreSales, Dough Service, Joel Finance are automatically added to the project space• Initial workflows and project plan are automatically created• Community Message Board• Business Activity Stream: shows related business process events7 | © 2011 Oracle Corporation
    8. 8. Automated space creation8 | © 2011 Oracle Corporation
    9. 9. Team Collaboration Bob Sales • Bob checks task list, reviews contract document • Bob ask Doug to review SLA • Bob ask Julia to review services status calls and documents9 | © 2011 Oracle Corporation
    10. 10. Team Collaboration Doug Service Specialist • Doug uses iPhone Client to review the SLA document • Doug adds Comment via iPhone10 | © 2011 Oracle Corporation
    11. 11. Team Collaboration Julia PreSales • Julia checks status of customer and chats with a service rep to get latest service updates • Julia reviews the contract and SLA • Julia asked Joel from Finance to approve contract11 | © 2011 Oracle Corporation
    12. 12. Financial Approval Joel Finance • Contract workflow approval process is started • Joel Finance approves Contract • Contract & SLA documents are moved under Enterprise Records Management12 | © 2011 Oracle Corporation
    13. 13. Contract signing Joe Customer • Joe receives an email with a link to the Contract • Joe logs into the public site and reviews Contract and SLA • Joe electronically signs Contract All related documents are stored in the Enterprise Record Management System13 | © 2011 Oracle Corporation
    14. 14. Oracle WebCenter Solutions Exceptional Experiences for Employees, Partners & Customers ENGAGE YOUR EMPOWER YOUR BUSINESS CUSTOMERS• Online presence • Paper-intensive • Social collaboration & transformation process automation content sharing• Marketing and • Enterprise content • Self-service extranets self-service sites consolidation & intranets• Customer experience • Application & process using the online dashboards channel14 | © 2011 Oracle Corporation
    15. 15. Questions? Email: peter.reiser@oracle.com Blog: http://blogs.oracle.com/peterreiser Twitter: @peterreiser15 | © 2011 Oracle Corporation

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