Jd Edwards - support get proactive
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Jd Edwards - support get proactive Jd Edwards - support get proactive Presentation Transcript

  • GET PROACTIVE! With Oracle Premier Support Diego Cosenza – Senior Manager Proactive Support1 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Introduction2 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • What Is ‘Get Proactive’ All About? Avoid the unexpected. GET PROACTIVE! Prevent is all about staying healthy, detecting and solving issues before they have an impact on your software and systems Resolve is about detection capabilities and diagnostic tools to help you implement the right corrective actions Upgrade is about doing it right the very first time, ultimately creating a streamlined, reliable, and repeatable process Want even more? Connection is a key enabler for advanced proactive capabilities. Look for this image throughout the presentation as we identify specific Oracle proactive support capabilities unlocked when you ‘Get Connected’3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Value Proposition4 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Achieve Success With Oracle Support Best PracticesLOWER COST Preventive System MaintenanceHIGHER BUSINESS VALUE Maximize System PerformanceREDUCED RISK Boost Uptime5 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Oracle Premier Support Delivering Value• Improve Up-Time With up to RESOLVE • Dramatically Streamlined 25% Fewer Problems Upgrades• Error-Free Implementation • Up to 40% Faster Problem • Proven Lifecycle Advisors Best Practices Resolution • Patch & Upgrade Plan• Health and Patch • Faster Detection & Resolution Validations Recommendations & – Auto Service Request • Platform Certifications Validation • Expert Network PREVENT UPGRADE 6 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Discover More Get Proactive7 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Maintain Systems Health And AvailabilityLeverage configuration-based health and riskrecommendations to improve your systemshealth and increase systems uptimeReview product and security alertsIdentify recommended patchesStay informed: Personalize Knowledge, andsign up for hot topics PREVENT 8 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Health and Risk RecommendationsEnable Oracles Software Health Check andOracle Sun System Analysis capabilitiesRules are run against your collection and anyknown issues or risks found are madeavailable via Health Recommendations orRisk Analysis Report 9 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Product & Security Alerts Oracle issues ‘Alerts’ for Critical Patch Updates (CPUs) or when critical product and/or security issues are found Configure email notifications to ensure you receive targeted alerts for your products10 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Recommended Patch AdvisorQuickly identifyrecommended patches foryour product, or forproducts in your productstack that you usetogether 11 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Stay Informed Newsletters will keep you informed with the latest product news Follow Oracle Premier Support through social media channels Configure email notifications to ensure you receive targeted alerts for Critical Patch Updates (CPUs), Security Alerts and Third Party Bulletin updates Participate in Advisor Webcasts and hear from Oracle Premier Support subject matter experts who will offer methods and solutions to help you avoid potential pitfalls12 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Find Answers Fast With The Right Tools And Knowledge Visit Product Information Centers, a one-stop shop for important resources Utilize auto-detect capabilities to dispatch assistance for known issues Participate in our vibrant online Support Community and find answers quickly Explore the powerful My Oracle Support Knowledge Base Troubleshoot with the Configuration Change History capabilityRESOLVE 13 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Knowledge Base Find targeted answers and resources to resolve issues and/or perform common tasks14 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Product Information Centers One-Stop ‘Product’ Shop Comprehensive best practices, tools and knowledge Targeted content to assist you with troubleshooting and error resolution15 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • My Oracle Support Community Join an extended network of Oracle professionals and industry peers and find answers fast16 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Configuration Change History Quickly identify what has changed in your environment by comparing your configuration between two points in time17 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Create A Reliable And Repeatable ProcessReview and verify your products are certifiedUtilize Upgrade Advisors with best practices byproduct, business process, version and phaseDeploy patch and upgrade plan validationsLeverage the Inventory Report to help planyour upgrade UPGRADE 18 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • CertificationVerify certification ofany combination ofOracle, third-partyproducts and operatingsystems that Oraclehas tested andconfirmed worktogether 19 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Upgrade Advisors Access best practices and step-by-step instructions and upgrade with confidence20 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Patching & Maintenance Advisors Plan and execute a viable patching and maintenance strategy Includes a complete project patch plan specific to your environment21 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Inventory ReportFind previous releases of products which are no longer supported and export this list as awork list for upgradesCompare and contrast the trends for the installation of selected platforms or products andcompare to your staffing plans to find gaps or overlap22 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Discover More Get Connected23 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Why Connection, What is it? Unleash the value of Oracle Premier Support advanced proactive capabilities, Get Connected Connection is a key enabler for advanced prevention, resolution and upgrade proactive capabilities24 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • How To Get Connected Oracle Enterprise Oracle Configuration Manager Manager Uploading the Centralizes configuration configuration data through information based on your the EM harvester removes Oracle technology stack the requirement of having to install OCM in each product home Oracle Auto Service Service Tools Bundle Request A self-extracting installer Resolve hardware bundle that supports all problems, faster, use auto Solaris standard operating service request generation systems and architectures, and auto analysis for enabling customers to get qualified Oracle Sun server, the most from their Oracle storage, Exadata and Premier Support plan Exalogic systems when specific hardware faults occur25 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • JD Edwards Specific Portfolio26 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Change AssistantCentralizes the process ofidentifying, downloading,and deploying many typesof software fixes includingESUs and Tools Releases.Maintains history ofdownloads and deploymentactivityAbility to save customqueries 27 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Product Information Centers One-Stop ‘Product’ Shop Comprehensive best practices, tools and knowledge Targeted content to assist you with troubleshooting and error resolution Change Assistant28 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • JD Edwards EnterpriseOne Performance Library Reference documents regarding software performance analysis of EnterpriseOne Case studies and solved problems from actual customer usage Content on general recommendations and methodology, UBE performance, programming and design issues, tools and debugging techniques, database and operating system performance29 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Electronic Upgrade Value Proposition Tool (eUVP)Dynamic onlinesearchable toolfor release netchangeSearch can becustomized byrelease, specificmodule andfeatureOutput can beexported to csv,html, email, pdfor rtf formats 30 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Technical CatalogOnline searchable tool for net table changes across releaseSearch by release, functional product areas, tables and system codesOutput can be exported to csv, html, email, or pdf formats31 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • Migration AdvisorAn Advisor to assist with the process of migrating from World to EnterpriseOneProvides guidance with Oracle’s recommended migration path32 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 33 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.
  • 34 Copyright © 2012, Oracle and/or its affiliates. All rights reserved.