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A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
A single version of the truth diebold shares its global vision for bi
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A single version of the truth diebold shares its global vision for bi

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This presentation describes how the need to have "a single version of the truth" drove Diebold to view its BI initiatives from a global perspective. You will learn about the challenges Diebold faced …

This presentation describes how the need to have "a single version of the truth" drove Diebold to view its BI initiatives from a global perspective. You will learn about the challenges Diebold faced in building its own data warehouse. Learn how Diebold has been able to save development time and resources by leveraging the out-of-the-box Oracle Business Intelligence Applications. The presentation also shares the value a seasoned implementation partner brings to the table in terms of methodology and roadmap, and it reviews how Diebold's new worldwide BI initiative has helped expedite the delivery of key information to the lines of business showing faster time to value

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  • 1. Business Intelligence atDiebold, IncorporatedTina Suttle, Manager, Business Intelligence, Diebold, IncorporatedBrad Reinders, Principal, Business Information Management, CapgeminiOracle Open WorldTuesday, October 4, 2011
  • 2. | Sector, Alliance, Offering Insert "Title, Author, Date"© 2011 Capgemini. All rights reserved. 2
  • 3. Diebold, Incorporated§  Global leader in providing •  Integrated self-service delivery •  Security systems and services.§  $2.7 Billion company§  More than 16,000 associates with representation in nearly 90 countries worldwide§  Headquartered in Canton, Ohio, USA.§  Been in business for more than 150 years§  My role: Manager, Business Intelligence | Sector, Alliance, Offering 3
  • 4. History of BI at Diebold§  Diebold Brazil only true BI deployment until 2007§  Reports, reports, reports – worldwide§  Established a BI focus in 2006§  Developed a global information strategy and vision§  Along with two highly experienced BI and Technical analysts: •  Deployed limited BI infrastructure •  Built BI development methodology •  Developed ETL framework§  Began BI development in 2007§  Current BI Team •  10 in U.S. •  4 in India •  Consultants & Contractors as needed | Sector, Alliance, Offering 4
  • 5. BI Vision / Evolution 2006 - 2010 BI / Business Alignment BI, Executive Global BI Dashboards 2010-Beyond BI / DW Data Marts 2009 ü Business driven BI Foundation 2008 ü Additional Data Mart ü BI driven business Reporting ü BI à Customers 2007 ü Add’l Data Mart dev Deployment ü Additional Data Mart • Sales Deployment 2006 ü  Global BI Data Arch & • Spend Analytics • Rev / Cost • Add’l Service • Supply Chain ü Additional BI / • Add’l Service Infrastructure • Sales / Mktg • Add’l Service Reporting ü Additional BI /ü Global eBiz Rptg ü Initial Data Marts ü OBI Framework ü OBI EE Dashboards Delivery Dashboards Reporting &ü Global Decision ü Separate Reporting evaluation & acquisition ü Assess / Acquire OBI DashboardsSupport Team Prebuilt Apps (2009/2010) Instanceü Global BI Team ü OBI EE Infra ü BI Applications ü Initial Data Marts: ü Oracle Rollouts – ü Scorecard Deploymentü BI Dev Methodology • HR DM Reporting Package development • GLü BI Tool Evaluation • Safety DM ü BI / Reporting ü Business Activity • Salesü Global Data • Service Perf Dashboards Monitoring (BAM)Architecture ü Data Miningü Discoverer Functionality Prebuilt Analytics 5 “Awareness” “Insight” “Action” “Automation” “BI Excellence” | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 5
  • 6. Oracle BI Applications Acquisition§  Why acquire Oracle BI Applications? •  Needed to deploy faster; provide more content •  Prebuilt data mappings from Oracle eBusiness Suite •  Universal adaptors for non-eBiz sources •  Upgrades to E-Business Suite supported in pre-built model. •  Role and function based interactive dashboards based on best practices and analytic workflows. •  Consistency in look &functionality of analytics applications§  Applications acquired: •  Financials •  Procurement and Spend Analytics •  Supply Chain •  Sales | Sector, Alliance, Offering 6
  • 7. Business Intelligence Data Flow DataSource 1 DataSource 2 Staging Data Data AreaSource 3 Warehouse Dashboards DataSource 4 | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 7
  • 8. Prebuilt Analytics – What we bought--Oracle11.5.10Oracle R12 Staging DataBaan Area Warehouse DashboardsCARMS | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 8
  • 9. Prebuilt Analytics – What we bought-- Adaptors – prebuiltOracle mappings to Oracle ERP sources11.5.10Oracle R12 Staging DataBaan Area Warehouse DashboardsCARMS Oracle BI / Analytic Applications Purchased: Financials (AR, AP, GL) Sales (customized adaptors for Oracle EBS source) Supply Chain Procurement / Spend | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 9
  • 10. Napolean’s Victory at Battle of AusterlitzWhat¤  Austria and Russia form Third Coalition against French Empire¤  Date was chosen for battle - December 2, 1805What Happened¤  Russia did not showThen What¤  Austrian forces lost the battle: ¤  20,000 fled ¤  10,000 killed ¤  40,000 capturedWhy did it Happen¤  Gregorian (Austria) versus Julian (Russia) calendarsThe Point¤  Early example of data quality issue. | Sector, Alliance, Offering © 2011 Capgemini. All rights reserved. 10
  • 11. Prebuilt Analytics – Non-Supported Source SystemsOracle BI Apps ETL EBS Data Warehouse Universal OBIEE Adapters Sales Analytics | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 11
  • 12. Prebuilt Analytics – Non-Supported Source SystemsOracle BI Apps ETL EBS Data Warehouse Customized OBIEE Siebel Sales Analytics Adapters | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 12
  • 13. Prebuilt Analytics – Joining Custom Data WarehouseCustom ETL Data Source Warehouse OBIEEOracle BI Apps ETL Source Data Warehouse OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 13
  • 14. Prebuilt Analytics – Joining Custom Data Warehouse Could rebuild itCustom ETL Source Data Warehouse OBIEEOracle BI Apps ETL Source Data Warehouse OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 14
  • 15. Prebuilt Analytics – Joining Custom Data Warehouse Combing Using OBIEE – Single metadata (rpd)Custom ETL Source Data Warehouse OBIEEOracle BI Apps ETL Source Data Warehouse OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 15
  • 16. Prebuilt Analytics – Joining Custom Data Warehouse Combing Using OBIEE – Better performance in same database instanceCustom ETL Source OBIEE DataOracle BI Apps Warehouse ETL Source OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 16
  • 17. Prebuilt Analytics – Master Data Use Master Data from common source Delete or Duplicate Source System IDCustom ETL SourcesOracle BI Apps ETL Sources OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 17
  • 18. Prebuilt Analytics – Load Strategy for Global Users Load while users are online Two risks: -  Performance -  DataOracle BI Apps ETL Source Data Warehouse OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 18
  • 19. Prebuilt Analytics – Load Strategy for Global Users Load while users are online Rotating Data Warehouse Instances -  Mitigates Both Risks -  ExpensiveOracle BI Apps ETL Instance Source 1 Instance 2 OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 19
  • 20. Prebuilt Analytics – Load Strategy for Global Users Dedicated RAC Nodes – one for ETL and one for OBIEE Solves Performance Risk Does not solve Data RiskOracle BI Apps ETL Source Data Node 1 Warehouse Node 2 OBIEE | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 20
  • 21. Oracle BI Applications Multilingual1.  Application Metadata •  Buttons, menus2.  Web Catalog Metadata •  Report names, dashboard names3.  Repository Metadata •  Columns names, descriptions4.  Multilingual Data •  Your data | Sector, Alliance, Offering 21
  • 22. Oracle BI Applications Localization ! | Sector, Alliance, Offering 22
  • 23. Oracle BI Applications Localization1.  Application Metadata •  Out of box support – can add or change •  Browser Language Setting or Session Variable2.  Web Catalog Metadata •  Manual translation •  Placed in OBIEE directory3.  Repository Metadata •  Manual translation •  Placed in table4.  Multilingual Data •  Dimension data – multiple columns or translation table •  Fact data – as it comes in | Sector, Alliance, Offering 23
  • 24. Tips§  Dedicated resources •  BI DBA and Infrastructure •  Can move to shared services for support§  Phased approach§  Business involvement/ownership •  Diebold business owns reports and dashboards •  Dedicated power user/plus backup •  High user adoption •  IT owns infrastructure and framework •  Organized, trained, prepared | Sector, Alliance, Offering 24
  • 25. Implementation Partner Selected§  Premier Oracle Partner, brought into Diebold by Oracle: BI Consulting Group – now Capgemini§  Successful relationship since 2007 •  Training •  OBIEE deployment and tuning •  Data modeling / architecture assistance§  Engaged BICG/Capgemini in 2010 & 2011 for deployment of: •  Sales •  GL •  Oversight of Supply Chain, AR, AP, and Procurement/Spend Analytics | Sector, Alliance, Offering 25
  • 26. “Prebuilt” Approach§  Methodology for Oracle Business Intelligence (MOBI)§  Oracle BI Applications are first installed “out of the box”§  Conference Room Pilot conducted to provide “hands on” review of BI Apps for the business§  Business Requirements defined§  Roadmap developed for configuring and deploying BI Apps based on business requirements§  Project Management assistance§  Training / Knowledge Transfer | Sector, Alliance, Offering 26
  • 27. The Diebold Data Warehouse now§  7 Custom Data Marts§  2 prebuilt BI Applications modules§  5 other prebuilt BI Application modules in various stages of deployment, along with expansion of installed data marts both custom and prebuilt§  Most data marts have 25 – 200 users, one has 1200 and one has 4500 users§  Front end à OBIEE§  Ad hoc Analysis à Discoverer, OBIEE/Answers§  Implemented Exadata in April 2011, improved performance immensely | Sector, Alliance, Offering 27
  • 28. OBIEE Run Times Before/After Exadata Implementation 140 120 100 80Average 60Seconds 40 20 0 1/31/2011 2/28/2011 3/31/2011 4/30/2011 5/31/2011 6/30/2011 7/31/2011 8/31/2011Exadata installed April 26, 2011,Number of queries run up 23% | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 28
  • 29. The future of BI at Diebold§  Continue rollout of Oracle BI Applications •  “Out of the box” Approach •  Enable Power Business Analysts to develop dashboards§  Transition custom BI to Oracle BI Applications, where appropriate§  Investigating Mobile BI using OBIEE§  Drive cultural change •  Reports, reports, reports à BI, BI, BI •  Self service BI •  Near real time – only when necessary§  Strengthen partnership with the business: Business driven BI; BI driven Business | Sector, Alliance, Offering 29
  • 30. Thank you for attending.§  Visit the Capgemini Business Information Management booth #313§  You could win an Apple i-Pad.§  Visit the booth and register to WIN!! | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 30
  • 31. Q&A | Sector, Alliance, Offering Insert "Title, Author, Date" © 2011 Capgemini. All rights reserved. 31
  • 32. www.capgemini.comThe information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved

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