Federated Press Workshop;
AODA, Human Rights and Disability
Management
JE Sleeth Sr Ergonomic & Inclusive Design
Consultan...
The AODA; Disability Management
Demographics
Disabilities are rising; Why?
Why AODA IARS? People with Disabilities are not being
employed/disabled employees on LTD & no longer working;
are employab...
Acquired & congenital disabilities;
what is it like?
What is a disability like relative to….
What is a disability like relative to….
What is a disability like relative to….
What is a disability like relative to….
What is a disability like relative to….
What is a disability like relative to….
What is a disability like relative to….
We are ALL Temporarily Able Bodied and
Able Minded
Hearing loss of sensorineural origin
(most common)

Hearing loss

Normal hearing

Mild hearing loss

Moderate hearing
loss...
Why do we have to worry about the
disabled?
Because we can ALL be disabled with
poor design
We can all be disabled by poor design
So if able bodied/able-minded can be disabled
by poor design what is the loss of productivity?
How many people just give u...
Now add to this the 17-20% of N A population who
cannot access public transport to get to work?
Understanding the requirements of the
AODA CSS and IASR
Specific and General Requirements in both the
Customer Service Sta...
CSS Requirements were & are;
•
•
•
•
•
•
•
•

Policies, practices and procedures
Policies on personal assistive devices
Po...
CSS Training; important for service to external &
internal customers
 Purchase or develop training
 Track who has been t...
OPC AODA, Customer Service Training….
 Variety of training solutions:
 E-learning tool
 On-site training
 Train-the-Tr...
Integrated Accessibility Standards Regulation
General Requirements
•
•
•
•

Accessibility policies and plans
Training
Proc...
Integrated Accessibility Standards Regulation
Information and Communication Standard
•
•
•
•
•
•

Accessible formats and c...
Integrated Accessibility Standards Regulation
Employment Standard

• Recruitment, assessment and selection
• Employee Acco...
Important features of IASR impacting Disability
Management and Employment
 Section 13: Providing emergency procedures, pl...
Developing an Action Plan….
Consider these questions
1) Who will be tasked with this work? Must combine DM
and Employment ...
JE Sleeth Publications
Recent compliance ready clients of OPC Inc.
We appreciate your attendance at this event
If you have any questions about this material or require an initial
meeting wi...
The Accessibility for Ontarian's with Disabilities Act for Ontario; Status Update from OPC
The Accessibility for Ontarian's with Disabilities Act for Ontario; Status Update from OPC
The Accessibility for Ontarian's with Disabilities Act for Ontario; Status Update from OPC
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The Accessibility for Ontarian's with Disabilities Act for Ontario; Status Update from OPC

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The AODA Regulations are here to stay in Ontario. This means ALL employers in the province will become accessible by 2025. The AODA takes a very different approach than the ADA in the US whereby all employers and businesses must put in place policies, plans & procedures for working with employees, customers, visitors who have a disability including disabilities arising from the ageing process. JE Sleeth of Optimal Performance is one of the country's top experts in the fields of ergonomic & accessible design. This PP talk is from a recent national conference where Jane spoke on this topic.

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  • Canadian Data; collected CRTC 2004
  • HRSDC 2011 data websiteAgingDecreased mortalityIncreased MorbidityIncreased chronic illness, obesityMore people willing to self declare
  • At same time unprecented shift of money in inheritance being shifted to next generation so > access to money in disabled and aging populations
  • The Accessibility for Ontarian's with Disabilities Act for Ontario; Status Update from OPC

    1. 1. Federated Press Workshop; AODA, Human Rights and Disability Management JE Sleeth Sr Ergonomic & Inclusive Design Consultant
    2. 2. The AODA; Disability Management Demographics
    3. 3. Disabilities are rising; Why?
    4. 4. Why AODA IARS? People with Disabilities are not being employed/disabled employees on LTD & no longer working; are employable and skilled
    5. 5. Acquired & congenital disabilities; what is it like?
    6. 6. What is a disability like relative to….
    7. 7. What is a disability like relative to….
    8. 8. What is a disability like relative to….
    9. 9. What is a disability like relative to….
    10. 10. What is a disability like relative to….
    11. 11. What is a disability like relative to….
    12. 12. What is a disability like relative to….
    13. 13. We are ALL Temporarily Able Bodied and Able Minded
    14. 14. Hearing loss of sensorineural origin (most common) Hearing loss Normal hearing Mild hearing loss Moderate hearing loss http://www.phonak.com/com/b2c/en/hearing/understanding_hearingloss/how_hearing_loss_sounds.html
    15. 15. Why do we have to worry about the disabled? Because we can ALL be disabled with poor design
    16. 16. We can all be disabled by poor design
    17. 17. So if able bodied/able-minded can be disabled by poor design what is the loss of productivity? How many people just give up on use of the design? How much in sales not made How many customers not served or poorly served?
    18. 18. Now add to this the 17-20% of N A population who cannot access public transport to get to work?
    19. 19. Understanding the requirements of the AODA CSS and IASR Specific and General Requirements in both the Customer Service Standard and the Integrated Accessibility Standards Regulation  Specific – identify what needs to be achieved  General – a way of guiding organizations on what they must achieve. General requirements do not stipulate how to achieve them
    20. 20. CSS Requirements were & are; • • • • • • • • Policies, practices and procedures Policies on personal assistive devices Policy related to communicating with a person with a disability Allow people with disabilities to be accompanied by their guide dog or service animal Allow people to be accompanied by a support person Service or Facility Disruptions Feedback Process All employees or others trained AND educated
    21. 21. CSS Training; important for service to external & internal customers  Purchase or develop training  Track who has been trained – mandatory to track  Larger organizations tend to use internal LMS for tracking and use an e-tool  If purchasing training make sure the provider can guarantee it meets compliance
    22. 22. OPC AODA, Customer Service Training….  Variety of training solutions:  E-learning tool  On-site training  Train-the-Trainer  Certificate of completion provided to all trainees  Framed certificate provided to organizations when compliance is achieved  Raises awareness by public & client about organization’s meeting AODA compliance requirements
    23. 23. Integrated Accessibility Standards Regulation General Requirements • • • • Accessibility policies and plans Training Procuring & acquiring goods, services or facilities Self-serve kiosks
    24. 24. Integrated Accessibility Standards Regulation Information and Communication Standard • • • • • • Accessible formats and communication supports Accessible websites and web content Educational and training resources Emergency procedures, plans or public safety information Accessible feedback processes Educational libraries
    25. 25. Integrated Accessibility Standards Regulation Employment Standard • Recruitment, assessment and selection • Employee Accommodation / Return to work (tie in is critical now) • Performance management, career development, redeployment
    26. 26. Important features of IASR impacting Disability Management and Employment  Section 13: Providing emergency procedures, plans or public safety information in an accessible format or with appropriate communication supports – as soon as practicable and upon request.  Section 27: Providing individualized workplace emergency response information to employees who have a disability.
    27. 27. Developing an Action Plan…. Consider these questions 1) Who will be tasked with this work? Must combine DM and Employment aspects of the AODA’s IASR 1) What are the top three challenges for success in your workplace now? 1) What are the top three resources required for success? 1) When to team with external experts? Who are the experts?
    28. 28. JE Sleeth Publications
    29. 29. Recent compliance ready clients of OPC Inc.
    30. 30. We appreciate your attendance at this event If you have any questions about this material or require an initial meeting with our experts, an audit of your workplace or strategic implementation; Please contact us at AODA@optimalperformance.ca or or j.sleeth@optimalperformance.ca Our Blog is a resource; optimalperformanceblog@WordPress.com
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