Usability For Business Analysts -  24 June 2009
Upcoming SlideShare
Loading in...5
×
 

Usability For Business Analysts - 24 June 2009

on

  • 6,525 views

How does usability relate to the role of a Business Analyst or a Business Analyst Manager

How does usability relate to the role of a Business Analyst or a Business Analyst Manager

Trent Mankelow from Optimal Usability looks at the two and asks - "Can't we all be friends?"

Statistics

Views

Total Views
6,525
Views on SlideShare
6,382
Embed Views
143

Actions

Likes
22
Downloads
286
Comments
1

9 Embeds 143

http://www.optimalusability.com 84
http://www.slideshare.net 22
http://www.linkedin.com 21
http://analizabusiness.com 8
https://www.linkedin.com 3
http://optimalusability.com 2
http://www.brijj.com 1
http://1.hidemyass.com 1
http://translate.googleusercontent.com 1
More...

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…

  • 829D876F8FB508D3
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Usability For Business Analysts -  24 June 2009 Usability For Business Analysts - 24 June 2009 Presentation Transcript

  • Trent Mankelow Dave O’Brien Introduction to Usability for Business Analysts
  • Tonight’s menu
    • About us
    • What is usability?
      • Examples of bad usability
      • Usability definition
      • Usability benefits
    • Usability and the SDLC
    • Usability activities
      • User-testing video
    • Business analysis versus usability
  • 135 clients, 17 industries Retail / Consumer Financial Services Not for profit Telecom / IT Media / Publishing Government Insurance Education View slide
  • 80% of work from 3 industries 80%
    • Government
    • Telecommunications
    • Financial services
    Retail / Consumer Financial Services Not for profit Telecom / IT Media / Publishing Government Insurance Education View slide
  •  
  •  
  •  
  •  
  •  
  • “ 60% of end users find enterprise applications somewhat difficult, very difficult, or almost impossible to use.” - CIO.com, May 2008
  • What is Usability? “ Usability is the measure of quality of the user experience when interacting with something.” Jakob Nielsen
  • Applies to all sorts of stuff
    • Web
      • Internet sites
      • Extranet sites
      • Intranet sites
    • Paper prototypes
    • Software
    • Mobile phones
    • IVRs
      • Speech-enabled
      • Touch-tone
    • Office environments
    • Out of the Box Experiences (OOBE)
    • In-car navigation devices
    • Kiosks
    • In-flight entertainment systems
    • Retail store design
  •  
  • ISO definition of usability
    • Easy to use
    • Useful
    • Satisfying
      • from ISO 9241
    • Increased user productivity
    • Decreased user errors
    • Decreased training costs
    • Reduced development costs
    • Decreased user support costs
    Usability benefits Roger Pressman, Software Engineering: A Practitioner’s Approach , McGraw-Hill
  • Usability and the SDLC
  •  
  •  
  • Usability and the SDLC
  • Usability and the SDLC
  • Usability and the SDLC
  • Usability and the SDLC
  • Usability activities
    • Field studies
    • Persona development
    • Information architecture design
    • Interaction design
    • User testing
    • Heuristic review
    • Usability analytics
    • ...
  • Field studies
  • Persona development
  • Information architecture design
  • Interaction design
  • Heuristic review
  • Usability analytics
  • http://www.usabilityprofessionals.org/usability_resources/surveys/2005_upa_salary_survey.pdf
  •  
  • Business analysis vs. usability
  • Business analysis vs. usability
    • On a typical project:
      • What are a BA’s main goals?
      • What are a usability specialist’s main goals?
  • Business analysis vs. usability
    • Typical BA goals (from a UX perspective :)
    • Meet business goals by:
      • Researching current processes
      • Identifying what the new system should do (requirements)
      • Designing improved processes
    • Typical UX goals
    • Meet business and user goals by:
      • Researching users
      • Identifying how the new system should work (design principles)
      • Designing a UI with the users in mind
      • Evaluating/iterating the design until it works well*
  • A better BA/usability result
    • Beware the ivory tower
      • Secondhand folklore instead of user research
      • Opinion-centered design*
      • Long cycles with little user involvement
      • Different ≠ better
      • WE ARE NOT THE USER!
  • A better BA/usability result
    • Develop use cases and UI in parallel
      • BA, SME: Do skeleton draft of UC.
      • BA, UX: Talk through the main points.
      • UX: Sketch some screen variations.
      • BA, SME: Start filling in the details.
      • BA, UX, SME: Iterate/refine UC and UI
    • UI design often improves the UC itself.
  • A better BA/usability result
    • Make use cases visual (where possible)
  • A better BA/usability result
    • Leave the text for the details.
    • Not all visuals are clear!
  • A better BA/usability result
    • Make the UI a visual companion to the UC
    • Signing off a use case without a UI = writing a bad cheque
  • “ One way or another, you will be tested.” - Bruce Tognazzini
    • More from Optimal Usability
    • Monthly newsletter – subscribe at optimalusability.com
    • Introduction to User Testing training – August
    • Presenting to your internal teams on usability (FREE!)
    Trent Mankelow [email_address] Dave O’Brien [email_address]
  • 20 staff, 4 offices Auckland, NZ Wellington, NZ Sydney, AU Canberra, AU
  • The key: early involvement Business Case Development Post- Rollout Time Cost of Changes No. of possible design alternatives
  • Roles and responsibilities
  • Roles and responsibilities
  •