In ThisIssueAre You A GreatBoss or aRemarkable Boss?Go Green forSt.Patrick’s DayCelebrate ThisSt.Patrick’s DayWith Some BoxtyFranchiseeBusiness MeetingSchedulesTraining CalendarFranchise ReferralProgramT H E F R A N C H I S E E S ’ N E W S L E T T E R F R O M O P E N W O R K S ®M A R C H 2 0 1 3Good bosses look good on paper while great bosses look great in person as their actions show theirvalue. However, where REMARKABLE bosses are concerned, what you see is far from all you get.ABLE bosses are also able to forget that mistake. They realizethat viewing an employee through the lens of one incident willforever impact how they treat that employee and they knowthat the employee will be able to tell.They transform company goals into the employees’personal goals.Great bosses inspire their teams to achievecompany goals. Whom will you work harder for: acompany or yourself? REMARKABLE bosses make theiremployees feel that what they do each and every day willbenefit them as much as it does the company. Whetherthis is achieved through professional development, provid-ing growth opportunities, or giving them a chance to shine;employees who feel a sense of personal purpose almost al-ways outperform employees who feel a sense of company pur-pose and they have a lot more fun doing it! REMARKABLEbosses know their teams well enough to tap into the personal,not just the professional.They look past the action to the emotion or motivation.Employees are humans and so are bound to make mistakesor simply do the wrong thing. When this happens it is easy toARE YOU AGreat Boss OR ARemarkable Boss?peningDoorscontinued on page 4They forgive…and they forget.When an employee makes a mis-take, especially a major mistake, it iseasy to forever view that employeethrough the perspective of that mis-take. It is important to remember thatone mistake, or weakness does notmake up the whole person. A greatboss is able to step back, set aside themistake, think about the whole employ-ee and forgive. However, REMARK-OpenWorksCelebrates 30 Years!Watch this space for some OpenWorksMilestones. Do you have any burningquestions about OpenWorks and itshistory?! Now is the time to getanswers – email your questions to theeditor at email@example.com andwatch out for them in upcoming issues!
JUST FOR FUNBoxtyHappySt.Patrick’s Dayfrom OpenWorks!“A ruler should be slow topunish and swift to reward."OVID“A leader is best when peoplebarely know he exists, when hiswork is done, his aim fulfilled,they will say: we did it ourselves."LAO TZU“The best executive is the onewho has sense enough to pickgood men to do what he wantsdone, and self-restraint enoughto keep from meddling withthem while they do it."THEODORE ROOSEVELT“Outstanding leaders go outof their way to boost the self-esteem of their personnel.If people believe in themselves,it’s amazing what theycan accomplish."SAM WALTON“It is better to spend moneylike there’s no tomorrowthan to spend tonight likethere’s no money!"IRISH TOAST“May you live as long asyou want and never want aslong as you live."IRISH SAYING“May the saddest day of yourfuture be no worse than thehappiest day of your past."IRISH SAYINGCelebrate this St. Patrick’s Daywith someBoxty originated in the North West of Ireland in the 1600’s. It is steeped intradition in the region and now nationally recognized. A hidden treasure on the Irish foodtrail with hand crafted style, Boxty are Irish potato griddle cakes, made from both bakedpotato and raw, grated potato, they are pan fried until crisp and golden. Serve them withbutter or honey.INGREDIENTS½ pound potatoes, unpeeled1 ½ cups buttermilk½ pound potatoes, peeled and grated1 ¾ cups all-purpose flour1 teaspoon baking sodaSalt and ground black pepper to taste2 tablespoons butter, as neededDIRECTIONS1) Preheat oven to 450 degrees F (230 degrees C). Scrub the unpeeled potatoes andprick them several times with a fork; place onto a baking sheet.2) Bake in the preheated oven until the potatoes are easily pierced with a fork, 50minutes to 1 hour. Remove, cool, and peel. Mash the potatoes with the buttermilk.Stir in the grated raw potato, flour, baking soda, salt, and pepper.3) Melt the butter in a large skillet or griddle over medium heat. Scoop the potatomixture into the skillet to make 3 inch cakes. Fry until golden and crisp, turningonce, about 5 minutes per side.
BETTER BUSINESS PRACTICESt. Patrick’s Daytakes place each year on March 17thwhich is the traditional religious feast day of Saint Patrick. According toHistory.Com the very first St. Patrick’s Day parade took place in the UnitedStates on March 17, 1762 when Irish soldiers serving in the British militarymarched through New York City. Today there is an annual St. Patrick’s Dayparade, in New York City, in which 150,000 – 250,000 marchers take part– no floats or automobiles are allowed. Corned beef and cabbage is atraditional St. Patrick’s Day dish, lime green chrysanthemums are oftenrequested on this date and shamrocks and leprechauns are the universalsymbols of this day.Originally, the color associated with Saint Patrick was blue. However,over the years the color green and its association with Saint Patricks daygrew. Green ribbons and shamrocks were worn in celebration of StPatricks Day as early as the 17th century. Of course, here atOpenWorks, “green” is one of our favorite words. We realize that greencleaning not only provides our customers with a sparkling facility buta healthy facility at the same time. Statistics show that healthyenvironments have been estimated to increase worker productivitybetween .5% and 7%. Considering an average cost of salaries andbenefits is approximately $130 per square foot, each 1% increase inproductivity translates to a savings of $1.30 per square foot – or$130,000 in annual savings for a 100,000 square foot building.Given these numbers it is critical that we do all that we can to help ourcustomers achieve a healthy working environment for their teams. Here aresome tips to keep in mind when purchasing your green cleaning chemicals:Go Green forSt. Patrick’s DayChoose products that:• Contain no known, probable or possible carcinogens• Have neutral pH…products with moderate pH (7)• Are non-irritating to eyes & skin• Have no short-term (acute) or long-term (chronic)health hazards• Are free of, or are low in, Volatile Organic Compounds• Use disinfectants only as required by state health law• Avoid fragrances (odors) and dyes• Are non-flammable• Are non-reactive. Mixing should not create toxic,gases, fire or other violent reactions• Are not packaged in aerosol/spray cans• Are biodegradable• Can be used for more than one task (multi-purposecleaners)
FranchiseReferral Program— Regional Contacts —ArizonaDon SpeckDonS@OpenWorksWeb.com602.772.3027CaliforniaBob HurdBob.Hurd@OpenWorksWeb.com562.428.9210,x402IllinoisRyan DosenberryRyan.Dosenberry@OpenWorksWeb.com847-993-9826TexasDennis ReidDennisR@OpenWorksWeb.com214-260-3761,ext.153WashingtonTony OrsoTonyO@OpenWorksWeb.com425-827-0550,ext.305Please forward your comments,newsletter contributions,or suggestions to:Opening Doors Newsletter4742 North 24th StreetSuite 450Phoenix,AZ 85016fax:602.772.3028E-mail the editor:firstname.lastname@example.orgARIZONAMeetings will be held on select Fridays:12:30pm – 3:00pm. Space is limited, RSVPto your regional office to reserve a seat!Meeting topics are subject to change.Friday,March 29th............................................Human Resources: People Search/Goodwill/RecruitingCALIFORNIAMeetings will be held on select Fridays:12:30pm – 3:00pm. Space is limited, RSVPto your regional office to reserve a seat!Meeting topics are subject to change.Friday,April 19th..................Carpet CleaningILLINOISMeetings will be held on select Fridays:12:30pm – 3:00pm. Space is limited, RSVPto your regional office to reserve a seat!Meeting topics are subject to change.Wednesday,April 10th .....................................OSHA Bio Hazard CleaningTEXASMeetings will be held on select Fridays:11:00pm – 1:00pm. Space is limited, RSVPto your regional office to reserve a seat!Meeting topics are subject to change.Saturday,March 16th .......................................Conducting background checks and drug/alcohol certification trainingWASHINGTONMeetings will be held on select Fridays:1:00pm – 3:00pm. Space is limited, RSVPto your regional office to reserve a seat!Meeting topics are subject to change.Friday,March 8th..................Hiring/HR Practices2013 FranchiseeBusiness Meeting SchedulesFirstWorksTM TrainingGraduatesCongratulations to the following graduateswho successfully completed the intense 10-dayFirstWorks training program.CaliforniaJoyce Ferrerassume that they don’t listen or don’t care.However, most of the time there is a deeper rea-son: they may feel stifled, feel they have no con-trol, feel marginalized or frustrated, or perhaps,they are just trying to find a sense of meaning intheir work that salary and titles can’t provide.Great bosses deal with the actions. REMARK-ABLE bosses search for the underlying issuesthat once overcome lead to a much biggerchange for the better.They make fewer public decisions.In many situations the best person to makea decision isn’t the boss, most of the time thebest decision maker is the team member clos-est to the issue. Decisiveness is a quality youwill find in a good boss. A REMARKABLE bossis decisive but in a very different way: they de-cide they aren’t the right person and then de-cide who is the right person. REMARKABLEbosses do this not to avoid making those deci-sions but because they know they shouldn’tmake those decisions.They let their team members learn their ownlessons.It is challenging to let your employeeslearn their own lessons – it is far easier for aboss to debrief the employee and turn a teach-able moment into a lesson learned. Keep inmind, however, that the lessons we learn onour own are the lessons we forever remember.REMARKABLE bosses don’t scold or dictate;they work with the employee to figure out whathappened and how to resolve it. Great employ-ees don’t need to be scolded or reprimanded –they know they did wrong – staying silent is of-ten the best way to ensure that they remember.2013 brings even higher costs associatedwith employee turn-over, it is to your benefit tomake the “right” hire in the first place and thenspend some quality time developing and retain-ing these employees. Will you be the next RE-MARKABLE boss?!Remarkable Bosscontinuedfrompage1The OpenWorks Human Resources Departmentis always available to help you answer anyemployee related questions and suggestsolutions for resolving employee relation issues.The program is very simple – just callthe Regional Director in your regionand give him/her your name and thename and phone number of theperson whom you are referring.If thereferral decides to purchase anOpenWorks franchise,then you make…First Referral = $ 750.00Second Referral = $1,000.00Third Referral = $1,250.00----------------------------------------------* referrals that result in a sale *