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Chrystyna Chymera, Corporate Communication Officer at the Electoral Commission, presented this case study of their recent search project and implementation of Funnelback website search at a Funnelback Seminar in London on the 31st of March 2010.
It includes an overview of the initial requirements the organisation had for their search solution, both in terms of their business objectives and their Freedom of Information request responsibilities. As an organisation with a great deal of information and a broad range of users, they needed a search engine which could offer excellent results out of the box, as well as the ability to prioritise results and tweak rankings.
A comparison of their previous search solution's results page against the improved Funnelback version provided a great demonstration of the usability and functionality features of Funnelback.