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2011 ascolto ascolto strategico bticino budapest business business performance business process businss case study collaboration community community management company conference consulting crm emanuele quintarelli enterprise 2.0 enterprise 20 gamification gioco informal networks innovation kent kentsport lawrence lock lee london management media milano modenain monitoraggio network new media norman lewis ok ona openknowledge optimice organisation organisational network analyisis organization organization network analisys organizational network analysis research and analysis rosario sica rossopomodoro salone franchising scrm sentiment analysisstefano besana shanghai sheila lewis sica sna social analytics social business social capital social crm social customer social listeningmonitoring social media social media listening social media marketing social media monitoring social media strategy social network social network analysis social networks stefano besana strategy sydney telligent uk web 20 yamamay young digital lab …less