Email
Favorite
Favorited ×
Download
Embed
Private Content
Copy and paste this code into your blog or website Copy Customize Close
We have emailed the verification/download link to "".
Login to your email and click the link to download the file directly.

To request the link at a different email address, update it here. Close
Validation messages. Success message. Fail message.

Check your bulk/spam folders if you can't find our mail.

Tweet

Loading…

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

Social Media Integration Overview

by Siemens Enterprise Communications on Jul 19, 2010

3,407 views

Presentation highlighting the social media integrations from Siemens Enterprise Communications.

Presentation highlighting the social media integrations from Siemens Enterprise Communications.

Accessibility

View text version

Categories

Technology

Tags

openscape social media google latitude openscape contact center siemens enterprise communications openscape fusion twitter integration linkedin

Upload Details

Uploaded via SlideShare as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

File a copyright complaint

2 Embeds 4

http://ermko.blogspot.com	3
http://ngdemo18.newsgator.com	1

Statistics

Favorites: 2
Downloads: 113
Comments: 2
Embed Views: 4
Views on SlideShare: 3,403
Total Views: 3,407

1–2 of 2 previous next

Siemens Enterprise Communications at Siemens Enterprise Communications Thanks eSocialMedia for your comments! 1 year ago Reply
Are you sure you want to Yes No
Siemens Enterprise Communications at Siemens Enterprise Communications For more information on our Social Media Integrations visit our website http://bit.ly/9OmMwz - Thanks! 1 year ago Reply
Are you sure you want to Yes No

Objective: to illustrate the cost and business / revenue impact of inefficient business processes, especially customer-facing processes like sales and customer service (e.g. in the contact center). Message: studies have shown lack of first contact resolution drives up to 30% of contact center customer service costs, and may be a driving factor in over 60% of customer defections which are typically based on service issues, not product or pricing problems. Manual and repetitive customer interactions can be automated to make them more efficient and effective, which also increases employee satisfaction and retention given that repetition and boredom are a key driver of expensive worker turnover in the customer service and contact center environments.
Objective: to illustrate the cost and business / revenue impact of inefficient business processes, especially customer-facing processes like sales and customer service (e.g. in the contact center). Message: studies have shown lack of first contact resolution drives up to 30% of contact center customer service costs, and may be a driving factor in over 60% of customer defections which are typically based on service issues, not product or pricing problems. Manual and repetitive customer interactions can be automated to make them more efficient and effective, which also increases employee satisfaction and retention given that repetition and boredom are a key driver of expensive worker turnover in the customer service and contact center environments.
Objective: to illustrate the cost and business / revenue impact of inefficient business processes, especially customer-facing processes like sales and customer service (e.g. in the contact center). Message: studies have shown lack of first contact resolution drives up to 30% of contact center customer service costs, and may be a driving factor in over 60% of customer defections which are typically based on service issues, not product or pricing problems. Manual and repetitive customer interactions can be automated to make them more efficient and effective, which also increases employee satisfaction and retention given that repetition and boredom are a key driver of expensive worker turnover in the customer service and contact center environments.
Objective: indicate that we understand the business challenges our customers are facing and specifically speak to the issues for the near-to-medium term regarding shrinking resources while retaining customer and driving execution. Messages: How can you address these challenges, survive, and ultimately grow ? We have specific, tangible solutions to help address these challenges, and even turn them around into opportunities for competitive advantage. What IT and communication projects are still justified and how do they help your organization survive?
Objective: indicate that we understand the business challenges our customers are facing and specifically speak to the issues for the near-to-medium term regarding shrinking resources while retaining customer and driving execution. Messages: How can you address these challenges, survive, and ultimately grow ? We have specific, tangible solutions to help address these challenges, and even turn them around into opportunities for competitive advantage. What IT and communication projects are still justified and how do they help your organization survive?
Objective: to illustrate the cost and business / revenue impact of inefficient business processes, especially customer-facing processes like sales and customer service (e.g. in the contact center). Message: studies have shown lack of first contact resolution drives up to 30% of contact center customer service costs, and may be a driving factor in over 60% of customer defections which are typically based on service issues, not product or pricing problems. Manual and repetitive customer interactions can be automated to make them more efficient and effective, which also increases employee satisfaction and retention given that repetition and boredom are a key driver of expensive worker turnover in the customer service and contact center environments.
Objective: to illustrate the cost and business / revenue impact of inefficient business processes, especially customer-facing processes like sales and customer service (e.g. in the contact center). Message: studies have shown lack of first contact resolution drives up to 30% of contact center customer service costs, and may be a driving factor in over 60% of customer defections which are typically based on service issues, not product or pricing problems. Manual and repetitive customer interactions can be automated to make them more efficient and effective, which also increases employee satisfaction and retention given that repetition and boredom are a key driver of expensive worker turnover in the customer service and contact center environments.
Objective: indicate that we understand the business challenges our customers are facing and specifically speak to the issues for the near-to-medium term regarding shrinking resources while retaining customer and driving execution. Messages: How can you address these challenges, survive, and ultimately grow ? We have specific, tangible solutions to help address these challenges, and even turn them around into opportunities for competitive advantage. What IT and communication projects are still justified and how do they help your organization survive?
Enhance productivity Add real time info from Twitter, contact info from Linked In, and location info from Google Latitude to help your agents deliver better service or sell more product Tweets are sent into contact center queues and routed to the best agent who can respond to the tweet (based on key words) Send more personal replies to customers (product info, etc.)

2 Favorites

Nishith Gupta , Associate Consultant at Infosys Technologies Ltd. 1 year ago
Quiddity 1 year ago

Social Media Integration Overview — Presentation Transcript

No transcript available.